Susi Shiach

Review of Infinity Sales Group, LLC

Very poor experience. When I called to establish ...

Very poor experience. When I called to establish service with Dish Network, I did not expect to be routed to a third-party sales company. The agent attempted to oversell despite clear relay that I did not need television, nor did I want to pay more than I was currently paying with cable. When called out on his sales tactics, he rescinded and worked a new tactic until a more agreeable package was presented. Prior to install, I discovered that satellite would not be feasible given my HOA requirements, and I therefore canceled. I was told by Dish that there was no record of my $49.99 refundable payment and was provided a series of numbers to "collect" this from the third-party (Infinity Sales Group) that collected it. I gave up after several calls and disputed the charge with my card company. Infinity Sales Group also failed to send setup information to Frontier for internet service. When I phoned Frontier, they had never heard of this party that was selling services on their behalf. The operation appears to be quite shady. My recommendation would be to refrain from engaging in business.