UFC GYM - Torrance Review

Is not a good gym they have really bad customer service they said they cancelled my account and 3 months later someone from collection called telling me that i owed them for not paying at the gym which i cancelled it

They will not tolerate service dogs and after three days for my two hundred dollar get to join I get cancelled they keep my money and now months later are continuing to Bill me and will not refund money. Criminals. Nazis.

I have been a member here since right after they opened. The vibe in this gym is the most friendly, family like setting I have seen. The coaches ( Ruben, Erika, Jason, Craig, Bill) to name a few are top notch and strive to help you achieve your goals. The arm bar and recovery staff are top notch as well. HIGHLY RECOMMEND THIS PLACE

Has everything you need, big and spacious, and non intimidating environment

I've been a member for four years since the grand opening and after having been a member at 24 Hour Fitness for years prior I have to say that UFC Gym has been a very welcome change of pace. From the experienced, highly-capable staff, the selection of classes and equipment, the general atmosphere and energy, and the Arm Bar nutrition bar and the Kids Club, this gym has everything I'd want in spades.

Potential
Members beware of hidden charges, no help from Ophelia Griffin the Operations Manager. Staff are trying to up sell on training packages. Over priced. Much better gyms in the area.

I never have to wait to use any machines. They are alway clean and in good working order.

If you guys could fix the drinking fountains, that'd be pretty dope. They haven't worked properly in like 6 months.

Great gym - GREAT members & staff. SUPER CHILL and everybody is very respectful for all the alpha male influence around their.

Big thx to the 2 managers general Benny and Mike from the kids of Tahitian Top Team

Staff and trainers are friendly and dedicated! Clean facility with recently upgraded equipment. Plenty of classes with a welcoming environment!

I box here all the time to beat up on the boxing bags, good machines and good environment

Always a remarkable experience training here. Super!!

The worst customer service. I had a problen with my account; i was told that it was cancelled. But it wasnt true, i was been charged every month after that. At first the management there pretend to be nice, but once I asked them to resolve the situacion and get a refound, they werent so nice anymore. They dont even tried to look for a solution, but rather made things more difficult to me. I didnt get my money back, i only had a stressful moment.

Just make sure once u cancell your account get a copy of the cancellation, and talk to ur bank to stop any automatic payment.pop

It's my favorite gym. I like the variety of classes as well. The staff is great and the people I've met are really friendly. All we need now is a pool!

I've had a membership here for 3 years, along with paying for several other memberships for family at other UFC gym locations. The gym is great, training is good but you don't do these sorts of thing for free which means there is a business side that needs to make dollars and cents. If you can't get your act together the way you handle your customers money and the way you take care of these issues its all for not, You will lose business.

Every time I've needed to change the credit card on file they continue to charge the old card. This has happened at least 3 times and counting. The problem is they still charge you a late fee as if its your fault. I can understand if "The System" does it, Fine just correct the mistake. This most recent time they seem to have charged me this late fee 3 times in the span of one week. Sometimes its not worth fighting over $10 dollars (In this case $30)...but seriously. If you cant trust a business to be RESPONSIBLE with your personal financial information what happens next???

How much of my valuable personal time and UFC gym time must we waste? I've made addressed the situation 5 times now with the staff and get nothing but the run around and excuses about how its not my fault, its not their fault, its the other managers faults, call back Friday, call back next week, there is nothing I can do, we'll call you back.

Nobody seems to care. No one sees the value in the fact ive referred over over 25 memberships and pay for several myself. I wonder if they will see it when I STOP referring people and START telling people to avoid that gym.

I also starting to hear stories how their corporate office handles membership cancellations, this from past members and even people I've referred myself. Mind you this is my reputation on the line now. Starting to sound VERY shady the way these situation are going down with harassment, threatening phone calls, and collection departments.

Great Gym! Great Equipment & the people are friendly! The Food bar is great, but just be careful & watch as they make it, (meaning what they put in it)! I asked for Almond milk, & clearly watched a girl put non fat milk, (I'm definitely not a milk fan), i asked her, which milk did you put in my drink, as she looked down on my cup she responded oh Almond milk! (The cashier had written Almond milk on the side of the cup), I was way to blown out tired, but was in ah for being straight out lied too! Right to my face! Other then that the gym is great. The food bar has good food. I recommend. Just be mindful

I like how the staff is pretty friendly and offers so many different programs at a good price. I get an atmosphere at UFC unlike anywhere else and I have been to a few gyms before this.

Asked for a trial and dude refused at front desk. Had a similar experience at New Hyde Park, NY location 3 years back.

I was told that under my membership kid's club was included. I made it clear how important having care for my kids was. When my husband enrolled he was told exactly the same but he needed to pay for my 3 yr old. These two membership were purchased with two different people. No, one had said anything to us but after 2 weeks of coming on the daily basis to the gym that we needed to pay. I told the lady aren't we paying as is included, she said no. She made a big deal and wasted about 20 minutes of my precious time. When I finally brought this to the General Manager: he was argumentative, he was defending his workers, and offered my to give the full refund and he threatened us with checking camaras. To that I said go for it, we're not lying. No one knows what's going on, no information is ever accurate coming from them. Plus, the lady from the kid's club chased my daughter after my husband had picked her up, all the way to the showers. We asked about products in the shop nor manager or the cashier knew anything about it. Yes, manager was socializing! They think socializing is good customer service. They need to focus, be friendly, courteous, polite, and responsible with members. But after, my experience with the general manager, I understand why employees are the way they are.

I called to transfer my prepaid membership from a different gym. I was told "You have to cancel your membership at your current gym, get the remainder of the money and buy a new membership here" even though I've transferred between gyms before

Buyer beware.

Kids club smells terrible. I wanted to cancel but can't since I'm past their 5 day full refund period (which I wasn't informed of). But, that's my mistake.

Not the best of gyms, but better than most. I'll stick to working out at Coast Fitness. It's cleaner, the kids club smells WAY better, and they offer a few more amenities there as well.

I have been a member for 5 years now and feel that the facility up keep has declined over the last year. You are lucky to find a working treadmill. Malfunctioning equipment not labeled out of service. Today I reported the high humidity in the Class Room to 2 employees at the front desk and they did not even care to assess the room. Said they'd report it the next day and explained that no maintenance staff available to adjust. Seriously thinking of canceling my membership

treadmills are not tagged out of service. Today I reported the humid temperature in the Class Room to 2v

DO NOT sign up or you are stuck with them forever.Most sneaky and dishonest gym. make it super difficult for customer who want to pause or stop the membership but they would tell you anything you want to hear when they tried to sign u up.

Decent gym. Has gym things, mostly. It's well kept and fairly clean with an assortment of equipment available. Becoming a member was easy and cancelling after a move was just as easy, so don't worry about that.

Receptionist at night at the front doesn't seem to be knowledgeable about anything... I signed up online with free pass to accompany a friend here. He said he couldn't find me, asked me to filled a handwritten form but inconsistent with the online form, I wasn't want to do it again, and no one in charge to fix any issues. Really dissatisfied with the service. Plus the 2 people work at front don't reflect images of UFC gym, they need some health and fitness bad !!

Great classes, friendly and professional staff. Clean facility.

Now i feel like an idiot for getting a 3 year membership. There is no parking at all. Most of the time i find my self driving around for 15 to 20 mins looking for parking and sometimes i just leave. Parking was bad before but now its worse since burlington coat factory took half its parking lot. The gym is nice. But is packed most of the time and i think they could use more machines in there. Most of the receptionists are nice. But the sales staff come short of glory due to there unprofessional ways of getting more memebers. Two of my friends showed me texts from them saying unprofessional and inappropriate things. NOT ACCEPTABLE. UFC needs to fix this parking situation, which is impossible or its going to lose alot of members.

UPDATE: After 3 months, I was able to get a hold of UFC Gym and clear up the issue with them. The representative was very professional and helpful. I was happy with the help they provided, despite the fact that it took so long and I had to keep contacting them to get a hold of someone.

UFC Gym needs to work on its internal operations and customer service. My issue was the result of an inadequate messaging system that interfered with or flat-out prevented communication between customers and the gym. It is understandable that the gym, like other businesses, would have so much trouble given California's extremely restrictive lockdowns and COVID precautionary measures. However, it is a business's job to adapt to changing circumstances - even extreme ones. I was disappointed with the gym's inability to adapt and the resulting headache that I had to deal with. I also note that the General Manager had no problem sending promotional messages during the COVID closures, but apparently he couldn't be bothered to work through his message systems (phone, email, etc.).

My original review is below. It still serves as a warning for what can happen from an honest misunderstanding and/or a failure to communicate. I am glad that a representative of the gym took the time to make the situation right. But it never should have happened in the first place. I hope the gym improves its internal systems, including its means of communication with customers. The facilities themselves give a good value - when the State isn't forcing every business to close down.

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I tried to cancel my membership. I gave written notice of the cancellation. UFC Gym charged me membership fees for months that it was closed due to COVID-19, after temporarily stopping payments. It gave no notice that it had restarted payments. It took money out of my account.

UFC Gym never confirmed my cancellation. Instead, two months later, I get a call from a verbally abusive collections agent who said I owed six times my monthly membership amount on a "missed payment" dated April 2020 - right in the middle of when the gym was closed for COVID and not charging memberships. I believe UFC Gym received my written request to cancel membership, did NOT respond to confirm or raise any issues, and instead sold my personal information to a collections agency that is not licensed and has an F rating with the Better Business Bureau for fraudulent business practices.

Do not join this gym. The service is not worth the abuse of trust or discretion.

Good gym, just be careful, they take out money from your account with out asking you, after you confront them they apologize and they still haven't return my $158 . Every week same story, just give me 4 to 5 days and you get your money back we stole or for them we took out by making a mistake.

I go to the UFC gym on Hawthorne Blvd, in the city of Torrance. I go to the gym in the mornings and its great how they have a cleaning staff working. A lot of the coaches, arm bar employees, cleaners and front desk personnel have been very nice. The gym does have a decent amount of traffic so equipment will be used. Plenty of cardio, cable and free weights so I don't have to wait around for a workout. The arm bar has good shakes, meals and acai which now and then they run out of cause its so good how they make it. Also check your email cause the big boss their does have membership deals. The arm bar also has sales on vitamins, minerals, powders, clothes and gym accessories. They also have the new cryotherapy and fix your body up station for an additional cost per month. Still beats the 1 session cost from other areas which are expensive. Thank you for reading and hope this helps your decision.

I was scammed into a cheap membership plan. I was told that I'd get a lower monthly membership fee if I bought a personal training package of $120. I paid because he talked me into it but then another lady in the gym said that she was paying the same price and didn't have to buy any sort of package. It got taken care of but who knows how many others this might have happened too if they didn't speak about the situation.

Really showing its age. Lots of things are in disrepair, moldy insulation hanging from the ceilings, etc. Not only that but you have all of the DUT people who get in the way.

Hopefully they remodel this place soon and get all new equipment and shelf the beginner machines, it used to be the best gym!

There is a fairly solid body composition meter

Everything else is subtle. Very noisy and restless atmosphere.

Not only top of the line equipment and a clean facility, they serve relatively healthy food, have an amazing daycare and staff is always there to help.

I used to love going here but new trainers are body shamers! Bad example for new athletes. Sorry you need to lecture your teachers to be humble!

This is a review based purely on the management staff. The gym itself is quite nice. I think this review will be helpful to anyone who ends up having billing issues with UFC Gym, but probably not relevant to most regular gym goers.

Here is the long and short of it:
UFC Torrance has not refunded $185 dollars that it owes me. The refund has been overdue for over three months as of this writing. Moreover, management (in particular Bennie and Aaron) is giving me the runaround, not responding to my emails and texts, and putting me on hold for inordinate amounts of time when I call.

Context
I truly wanted to be a member of UFC Torrance, but my home was under renovation and I was living farther inland. I signed up having been promised that I could use other UFC locations in the interim. Once I was signed up, however, I was told that I could use other locations just NOT the ones near me. That helpful information would've been more helpful prior to swiping my credit card.

I tried it out anyway, figuring that a drive down to a gym that I really like would be worth it. But driving 40min to the gym on weekdays is just not feasible for me. So I canceled within the five-day grace period that allows for a full refund, intending to enroll once more once I moved back into my home. I've yet to receive the refund and no longer plan on enrolling.

I am an avid gym goer for well over 20 years and had nothing but a great experience at this facility. They offer an array of classes, and are tailored to what ever your needs may be. I was a bit skeptical at first because of the name but was immediately taken back by the hospitality and curtious staff. Special thanks to Alfonso the Senior Membership Specialist who made a fellow up with me to ensure that I was satisfied with the gym.

worse customer service if you are trying to leave their facitlity now I have them harassing me for one month of service when I paid the first and last.

This place is great. I'm came in from out of town for a few days and was going to miss my regular workout so i decided to do 24 hour pass. Great experience, good energy in the gym and great staff. Thanks Aaron and the crew.

I used to go to this location four years ago. It was ok at that time. Now that I joined the one on knox st for 59 a month and they told me to add all locations it'd be 89, but also referred me to this one in case they have better deals.
1. The receptionist here first said that I can cancel the one on knox and then he can sign me up for all locations at 59 a month. He also claimed to be the one in charge of memberships when I asked to speak to someone actually in charge. After asking him about details, he went to speak to the actualy person in charge.
2. He first said that if it hasn't been ten days, i can cancel the knox membership and get my money back. When I told him it has been eight days, he said it is actually 5 days.
3. After my workout, I went to double check befote cancelling the knox membership, the person who was in the office then changed all the numbers and said it is 99 a month to join both gyms and that the other guys must have not known what he was talking about.
4. This is the main reason why I cancelled four years ago, they keep adding weird charges and increasing memberships. You can't even put the membership on hold.

It is very sad that these sales people think that we are morons or have bad memory so that they can keep changing their facts and claim new things.

Great gym in general. Lots of options for machines, free weights, and "functional training." I definitely get a good workout here even though some of the equipment and variety feels dated (there's like 9 different stations for biceps). They could use a lever squat machine and belt squat machine badly! Especially with all the women out there looking to build their booties. The gym recently got a hip thrust machine which is awesome. Class variety is good. All in all a solid place to work out. With some new gyms (possibly with newer/more relevant equipment) going in nearby, it'll be interesting to see if UFC keeps up.

reat gym in general. Lots of options for machines, free weights, and "functional training." I definitely get a good workout here even though some of the equipment and variety feels dated

Decent gym from a equipment variety standpoint and I see a lot class variety. If you are into that this seems like a solid option.

I am here specifically to lift. For lifting only the gym is only OK. It is usually over crowded and the majority of people there tend to not rack their weights and take up multiple pieces of equipment or weights at the same time. The gym is 24 hours though so if you have the ability to go super early or late I would recommend it.

Staff is nice but equipment that is broken is often left that way for weeks at a time.

Some of the other cons for me is that there is only a single peck deck and only one smith machine.

Get on your game UFC gym...

Love the vibe, equipment, the grittiness of it compared to the slicker big gyms. It's a perfect hybrid of big gym, CrossFit vibe and boxing/training gym all wrapped up in one.

I signed up the entire family (6 of us!) For a reasonable price.

I've gone to 24 Hour Fitness Hermosa LA Fitness in Downey Gold's Gym in Hawthorne and Redondo and none of them is as intense as the UFC gym in Torrance UFC gyms will take over

Awesome stuff here dude! Great pricing and a great workout for your body fitness!!

I love it it is the first gym that I've been going every day :0)

I called to speak to a manager, only to be told I could not. I attempted to cancel my membership here via email after moving, only to never have my emails returned. Great gym, terrible management.

It s small-medium cool staff got some good kicking drills , they use the skinny long punching bag instead of the wife heavy

Receptionist always have attitude & all their machines are used up and old especially their cardio machines & the music they blast, is annoying most of the time.

Most of the machines are old and barely working, some are out of order, and the working ones keep making a sueak noise while you workout! The Coach of the daily class start at 9 am is the most annoying! He's just yelling like nobody else is at the gym. The rest of the coaches are as useless as any shower at the gym! Only if u pay a zillion dollars an hour they help otherwise they won't even look at you or answer your questions! If they fix these issues then I think the gym will be great!
In my personal opinion, This UFC gym give the same value as Planet Fitness. Actually with these old machines, I think Planet fitness gives more value for $10 a month that this UFC !!!

Decent gym. Was a member for 5 years because at the time the locations and hours were convenient for me but in the end you're wasting money on the monthly dues if you're not going to their classes. The day you join isn't the day you're billed, they bill you 2 days later (I joined on the 3rd but got billed on the 5th) which they don't tell you. If you want to cancel, they don't tell you they need to receive your cancellation request atleast 21 days prior to your next billing cycle which, again, they don't tell you about. Music is a tad loud, weights are scattered everywhere, and chalk is almost always on the bars.

Very rude staff and incompetent management. Took weeks to reply to my emails and then that didnt reply and they just ignore all my questions. GM Ben Valenzuela and OM Ophelia Griffin finally email me after about a month and then after that just ignored my questions and emails. Same on FB messenger, just ignored me completely. Basically I got signed up to their gym somehow after trying to subscribe to the UFC FIT website trying to watch a library of fitness workout videos, which didnt even exist, and then somehow I got signed up to the UFC Gym Torrance which I didnt want. After emailing many times and submitting contact forms on the ufcfit.com and getting no reply, finally I got one from their gym saying they would send a cancellation form, and nothing else ignoring all my other questions and concerns. Whoever runs this operation at the UFC should be ashamed and out of a job because its an absolute disgrace!!

Place is awesome! I work graveyard shifts so I usually go around 6am or 8am and it s never busy.

I enrolled maliy to get Zumba classes at this GYM.
After 3 months I had to move and went to the GYM to sign all the paperwork to cancel my membership. I am struggling two days now to get ahold of someone to see why they charged me 4 months after my cancellation. it is very unprofessional because when it comes to selling their services they will go after you with emails and calls and are always available for any upgrades... Parking is impossible to find at this locations and it gets very crowded inside.

Very good gym they had nice equipment all the trainers were nice to work with I'll be going on the reg

Friendly staff, many workout/classes to choose from. Cleanliness is a priority :)

Love this place & i encourage you all 2 come check it out.. Great gym!. ;)

I don't like the crowds. If youre like me you can go late at night and avoid all the chatter. Open 24/7

a well equipped gym with a laidback personnel and many family oriented activities....

My favorite gym so far, great experience, amazing class and good support. It's more like a community over a gym, trainer are friendly and very supportive. 100% recommend it.

First I would like to thank the Manager Ben for giving our friends free pass to workout, very nice guy and all the trainers and worker as well, this gym is almost complete, a lot of equipments, clean environment, people going here are also friendly, so what are you waiting people, come now and try it out!
I m done on my second year and signed up for another 3 yrs for a very good deal! Health is your wealth. Thanks Ben! You are the man!

Great Staff and Management. Coaches are very motivating and make you want to come back.

Somebody broke into my locker and stole everything; wallet, credit cards, DL, cash card, keys, brand new iPhone... It was around 7-8 pm during weekday, and I used a stable lock. The gym was crowded, and many people should be in the locker room. But this incident still happened. No nice angle surveillance cameras or physical security guards. This doesn't make sense as a 24/7 gym in a city like Torrance. I have been in investigation business. I was expecting the gym to provide reasonable security measures to prevent/investigate this kind of incidents. They may say "no valuable items in the locker." Okay, but who goes to a gym without carrying anything? Who goes out without car/home key, ID and cellphone? Other gyms like LA Fitness usually offer small safe boxes with dial locks just to store small items. Where should I leave my personal items while I am taking a group class if the locker room is not safe? Just leave on the floor where anybody can access? I have been a member of several fitness clubs for more than 20 years, but UFC Gym Torrance is the only place I have experienced like that. Total nightmare after the incident. I like classes there, but unfortunately I cannot recommend this gym.

I do my workout with UFC Gym few years now. They recently replace old equipment with new one including the roofs and rearrange/add more equipment. Plenty of parking space outside especially if you do your workout between 8-10pm which I normally did because of my line of work. Men's room is always clean and enough storage for your bag etc. Overall experience is really cool. Besides, I l really like those sand bags as well for my boxing/kicking training just to loose weight and build more endurance. :)

Never do I have a bad experience here! Always enjoy my workouts. Management is awesome. Thanks Benny!
All coaches are just as awesome. I never feel any negative vibes in here. I recommend this place to everyone as it is always clean... child care is amazing and helpful... classes are fantastic! Everyone here including members that attend just make this gym feel welcoming and fun. Coaches are also great with kids. My daughter has had a one on one training with Chris Ortiz, and she was scared at first but he made it fun for her and she ended up having a good time. Now she enjoys her classes at gym too. I ve been to another UFC gym and this one is my favorite. I ve also been to differEnt gyms and UFC is still my favorite! Even on the busiest days... I m still able to use equipment. I also love how they have challenges and events, it s great encouragement! They are also involved with other such as breast cancer awareness, Australia fire, military... I m sure more but this is just a few I remember quickly. Thanks UFC Torrance!

UFC Torrance is one of the best gyms I've ever been to. I love the friendly staff, customer service, the awesome coaches, and the members. I was a member less than a year and I was treated like family. UFC has a variety of classes to help you reach any goal. They also have the state of the art recovery room. I would highly recommend UFC Torrance.

What a great gym ! , if you r looking for a gym that will turn u to a ( beast mode )! Absolutely go there !! .. The staff are friendly also they have a nice arm bar

Best Gym I've been to and I've been to gyms for 18 years. They have awesome classes ranging from daily ultimate training, to cycle, P90x, Fight fit, jiu jitsu, striking and more. Friendly staff and awesome vibes!

1. Would it kill you guys to put blinds on the windows like the one in the lobby? No one wants to stare at the sun while they're squatting. I've been asking for years and no one seems to care. It's not an expensive addition. Look at the pics. Everyone I talk to wishes we had blinds up for sundown.
2. Only one cold drinking fountain at a time, ever.
3. There's always multiple pins missing from the machines and you have to steal them from other machines.
4. Kick out the guy that puts 30 plates on the leg press. He's gonna hurt someone and hogs all the weights.

Love working out here! I have a family of 30 that I'd like to sign up and was wondering if I can get a discount like other fitness brands?

I got charged a $10.00 fee because I was late 1 day on my payment. The salesman didn't go over this when i signed up and they get paid 120.00 for signing up with them the least they can do is inform you about all fees! & JUST found out about a $70 fee they charge on the third month! RIDICULOUS!!!

AND MACHINES ARE ALWAYS IN REPAIR.

I Absolutely Love everything the UFC Gym has to offer for the entire family. For any level of fitness training , beginner, intermediate and advanced

Best gym I've ever been a member of. Great equipment and the classes are great. Really helped me throughout my weight loss and healthier lifestyle journey.