I tried to order Dish Network and paid up front $1...

I tried to order Dish Network and paid up front $114.00. Due to a poor line of site I was unable to get the dish installed, and I called Dish to get refunded, only to find out that they split the service and installation between two companies. Dish Network refunded my money within a few days but, after waiting a week and much run around on the phone(almost 1 1/2 hrs) found that the company charging for the install has only 2 options on its menu and since I was not an existing customer my account was not valid, and their customer service reps.(English is not their first language either) set me to the main menu 4 times. WTH!! Finally on the last call this gentleman told me to stay on the line and ignore the main menu. After waiting 5 minutes I was transferred BACK TO DISH(WHO ALREADY REFUNDED ME MY MONEY!!!) WTH!!!! The rep I spoke with was able to put me on hold and talk with Infinity and get them to agree to a refund, but I have to wait 8-10 business days. A conversation I did not hear by the way. So I asked Dish's rep to have them send me an email or SOMETHING confirming they agreed to send me the money back and when they plan on doing so.
TO BE CONTINUED...............
P.S.
I am reporting them to the BBB and putting them on BLAST , ALL OVER THE WEB.
Enjoy