Horrible experience, dirty, filthy room, transferred to another room, even dirtier, finally 3rd room was clean. Was not offered anything for our troubles, and being put in dirty rooms in a time of a pandemic
Nice atmosphere and cool views of the Delaware River! Enjoyed the pleasant Lobby Bar. Very attentive Bartenders and Staff.
First time staying with Hilton and I loved it. Wonderful views of the delaware river, Penns Landing setting awesome, the rooms and beds warm & comfortable. But the real stars is the magnificent staff, from the front desk to housekeeping.
I was there two weeks ago. My stay was great but I forgot my air pods in the room. I have been calling but no return call back.
Excellent location right on the water and close to Festival Pier. We stayed over the weekend to see the Lauryn Hill concert and really enjoyed that we could easily walk to the venue from the hotel. Our room was in the corner of the 20th floor and we had an amazing view of the waterfront. Mike was very helpful when we checked in and made sure we knew where to go. Bed was comfortable and the room was large. Our new favorite hotel when we visit Philly.
Recently rebranded as a Hilton hotel, we've had excellent stays here in the past (when it was a Hyatt Regency) Terrific staff, clean, modern rooms, and best of all, the waterfront location can't be beat! You're steps away from Penn's landing, a short walk from all the Old City attractions (Liberty Bell, Independence Hall, Constitution Center, etc), and there are plenty of restaurants and bars (the original Continental, Franklin Fountain, Khyber Pass, and basically all of East Walnut, Chestnut, and Market) at your evening's disposal.
The last weekend we visited Philly, they were commissioning the USS Somerset, named in remembrance of the 9/11 passengers aboard UA Flight 93. All the catered festivities took place at the hotel, so it was packed with VIPs and highly decorated guests.
Despite the hustle around town this weekend, I'd recommend this Hilton to anyone seeking a slick accommodation that's near just about everything worth doing!
Weather was nice, and service was great no complaints, especially for it to be busy
RIP off! When we made our reservations and used 70,000 Hilton points we were told that our room would have a balcony, fireplace and river view, didn't happen! They didnt even try to make changes
To accommodate us or reimburse any of our points.Trying to sleep was another challenge, it was very noisy and you could hear every conversation in the room next door, Even at 2:30. We shared our frustration with Hilton and they could have cared less. The front desk staff were some of the most unfriendly people we have ever met. Don't be fooled like we were.
Great atmosphere and beautiful view with lots to do around the city.
Loved my stay here, very clean and great views. Will most certainly return.
You can remove comments and pay shills all you want. Night staff rude and disrespectful, no phone for wayward travelers. Lies about vacancy i will make sure to keep spreading the word.
Impeccable customer service. Very sizable rooms, comfortable. They are all about customer service here. I travel a lot and some places don t go the extra mile. Alex at the restaurant and Jeff the food and bev manager are both class acts.
Great views, great amenities, great location, great room, comfortable bed/pillow... Higher priced but matches the qaulity
It was very covid safe and clean it was quite and carming maybe oneday i would return it was just a little expensive for me but worth it the staff where great as well i would recommend your establishment ti my friends and family thank you
Customers service: quick friendly; room relatively relatively clean relatively clean; bathroom; bed sheets could use some work
Always a fantastic visit. Close to EVERYTHING PHILLY.
Amazing view, great central location, outstanding service.
Wonderful hotel. Our room was nice and the location is great. The STAFF made our stay super special though! Everyone is so friendly, always smiling, and very helpful. Special shout out to the restaurant manager, Lawrence, who went out of his way to find my lost phone and personally deliver to my room. Thanks Lawrence!! Great stay
Clean. Chic. Modern. Free WiFi. The food in the on-site restaurant is plentiful and good, even if a bit overpriced. Concierge and staff are courteous and knowledgeable and helpful.
Great location, close to everything. Great view of city or river.
The reviews make it seem like this is the Four Seasons but it is really just a generic, expensive motel.
Dirty bathroom. Took them 2 hrs to come and clean it.
Location, location, location. Right on the river, and there is a fun, lively little boardwalk right outside. Lots of food vendors, hammocks, games, couldn't have picked a better location for a short visit. No need to drive.
Wasn't all I thought it was going to be. Staff not to helpful and I just didn't feel comfortable there.
My room was in the 17 th floor, but still it was extremely noisy, outside on the street and inside (hallways/ noise from other rooms), I could hear everything
Stayed here for a couple of days and it was soo nice! the view is just breathtaking and the rooms are so neat! The staff are so friendy and nice and are easy to talk to. The food here is so good and very homey. It's a home away from home will surely love to stay here forever!
Paul the security officer was the best!!!! Thank you!!!
Nice hotel with nice rooms and a view of the river.
The Hotel and amenities are nice, great view excellent customer Service!! That's why I'm a Gold Hhonors member.
Fantastic view Clean room with modern decor! Fridenly staff!
Best view in the town. Great restaurant for dinner and one of the best breakfast buffet. Great service. Lovely view from the room. They even texted me to ask if everything good in the room, that s the first time I ever got such a msg. Very thoughtful.
Housemaid Sharon from Trinidad was awesome and very personable. Guest services and Concierge was very helpful and knowledgeable of area
My experience here was the best. The environment was great, the staff made me feel right at home. The room was great comfortable bed and the view of the water was amazing. It was close to Penns Landing, and walking distance to downtown. I can see myself staying here again!
Beautiful hotel and clean! Stayed here a while back and the employees were all kind and accommodating.
I was here for a conference. This beautiful hotel sits right in the Delaware River in Penn s Landing. The rooms are beautiful and the staff is truly welcoming particularly the valet staff who were friendly and hilarious in the that Philadelphia-kind-of-way. The bar is elegant and lively.
This property is an easy walk to south street, independence hall and the #1 restaurant in the county, Zahav. There are no bad views from the rooms - north is the Ben Franklin bridge which is beautifully lit at night, East is the scenic Delaware River and sunrises. West is the Philly skyline and sunsets, etc.
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Always clean, comfortable experience at this hotel with nice amenities and friendly staff. Great spot for yearly IT conference
I was really disappointed in how unorganized the front desk staff was. They asked us to fax a credit card authorization form in, but then they lost it. They said "it happens sometimes" and then gave me an email that I could send it to if I hurried up and did it in a couple hours, but I would need to call back for a different email address if it was going to be more than a couple hours?? AHHHH!! Not a great first impression.
The hotel was pleasing parking isn't great and is expensive.
Friendly staff, clean comfortable rooms, big parking
I love the location and view from the room, service is great
Great New Year's Eve party. What a way to end 2018.
We stayed here for 2 nights for a wedding party. There's lots to do in the surrounding area. The reception area was clean and open. Staff was courteous and helpful. We got a water view which was great for the 2 kids staying with us. The event was on-site and we loved the convenience factor. We ordered room service breakfast but they didn't get it right (which we didn't address because by the time the new food arrives we'd have to wait some more time). The Parking is $35 a night which was ridiculously expensive, $45 for valet per night. We didn't want to pay $70 for the car to just sit there, we parked on the street (free) and took Lyft from there. Plenty of street parking (with no time limit) between Christian and Washington (on S Front St). Def saved us $70. It's about a 12 min walk or a $5 Lyft ride (one-way). Our cars were secure and no issues. Hope this helps you!
This hotel is right at Penn's Landing. Beautiful view of the river. There is a lot to do for families in the area. Also the hotel is clean and has an awesome pool (that is open late)
This hotel is in a great location and the room that we booked had a gorgeous view of the river. The room was very nice and had the amenities that you'd normally expect. The floor we were staying on was a little dirtier than expected. There was a used glass sitting outside of our door for the duration of our stay. The hotel parking was convenient and reasonably priced. There is a bar in the lobby, but we did not get an opportunity to check it out. Overall we had a good experience here.
This was once a very nice hotel unfortunately that is no longer the case. Cleanliness poor, customer service or lack there of poor, don't stay here not worth the money time or energy.
Top notch customer service. The staff takes pride in their work and it shows. Just don't use the self-parking, too far from hotel, too few spaces, it's just not worth it.
Our room on the 13th floor was a corner waterfront view. Gorgeous and peaceful! Hotel was very convenient to many attractions and had beautiful walking paths and a boardwalk. Hotel is also attached to Penn's Landing to the north and Spruce Street Harbor Park to the south. The hotel bar and restaurant is open and airy with a wonderful breakfast bar. We did not have dinner. Rooms were well appointed, very clean and had all the extras such as a mini-fridge, teas and a great lighting in the bathroom. I would stay here again.
The hotel is nice. Housekeeping was punctual and the entire staff was professional.
Very friendly staff. 15 minute walk to Festival Pier
If you like a hotel lobby filled with guests in their pajamas and eating take-out, then this is the place for you. 4 star hotel?! No, definitely not. Stayed in Hilton s across the globe and this was a complete shock and disappointment.
Absolutely beautiful rooms with a great view of the river. Service was helpful and tentative to every need I had. Would absolutely recommend!
They allowed my husband to have a night visitor with no question
Great view from 13th floor. Breakfast was delicious.
Great location. South street close and the water front always has something going on
Conveniently located. Very close to the old city area and minutes from 95. The staff was very professional and the facilities were very good, including the acoustics in the conference/ballroom.
One of the BEST weddings I have ever been to . Great place for a stay or your special day . Thanks for the great food and experience!!!
The front desk staff was not very helpful and seemed pretty unorganized.
Excellent hotel and beautiful location, well worth it
This location is absolutely terrible. I stayed here for 4 nights at the end of April and am extremely disappointed. Upon checking out, I asked the front-desk manager for a refund on a drink made incorrectly on the night of my last visit (April 25). I was assured that they would look up the receipt and process the refund to my debit card. Its May 15th and I still haven't heard back from them, after following up with an additional phone call after I left. I've also tried to reach housekeeping about a missing item and cannot get ahold of them. While I was there housekeeping proceeded to tidy up my room even though I had my privacy sign hung. Disappointed by the customer service and lack of follow up after spending nearly a weekly with them.
Location is a little out of centre city but not too far. Nice views over the river. Rooms were big and clean
Nice hotel on the waterfront. A bit pricey and very quiet in the off season. Good service and nice views.
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