RIP off! When we made our reservations and used 70...

RIP off! When we made our reservations and used 70,000 Hilton points we were told that our room would have a balcony, fireplace and river view, didn't happen! They didnt even try to make changes
To accommodate us or reimburse any of our points.Trying to sleep was another challenge, it was very noisy and you could hear every conversation in the room next door, Even at 2:30. We shared our frustration with Hilton and they could have cared less. The front desk staff were some of the most unfriendly people we have ever met. Don't be fooled like we were.