I was really disappointed in how unorganized the f...

I was really disappointed in how unorganized the front desk staff was. They asked us to fax a credit card authorization form in, but then they lost it. They said "it happens sometimes" and then gave me an email that I could send it to if I hurried up and did it in a couple hours, but I would need to call back for a different email address if it was going to be more than a couple hours?? AHHHH!! Not a great first impression.