Hyatt Regency O'Hare Reviews

They let us check in early, have great staff and clean rooms. Will stay here again.

Very nice hotel close to O'Hare. We did the park and fly package, which let us leave our car at the hotel for 14 days. We even got upgraded to a suite, but it might have just been because it was a slow night. The room was super nice, very clean and updated. I'm going to keep this in mind if we ever need to park and fly again.

I can think of nothing negative. The lobby looks lovely as you come in, the elevator is fast, there's plants all around, the floors have a lovely open design... It looks great before you've entered the room. There are two comfortable beds, a massive tv, a dinky little coffee maker (although I expected no better), and some nice furnishings. It's all clean and there's even some art on the walls. Quite nice. Caveat: I am not picking up the bill and I do not know the price range. While I was quite satisfied, I have no idea what the cost/value relationship is here.

Great hotel, very nice and up to date, everything you would expect from a four star hotel.

Very spacious for the event that I attended. Easy to move around and ample room for attendees

Nice hotel, wasn't all that impressed with the rooms or beds though.

This hotel is conveniently located near O'Hare and offers free round-the-clock shuttle service to the airport. You can also park free for seven days with the special park/sleep/fly rate, which is extremely convenient. Check-in is generally quick and painless. The rooms are very clean and decently sized. There are restaurants on-site, but they're pretty expensive. I'd give this place five stars if breakfast was included with all rate packages.

The Hyatt was a wonderful place for a conference. The service was amazing and the food was the best I've ever had at a conference. The only negative was some computer and technology difficulties.

Great service, clean accommodations, and always accepting of convention-goers.

The hotel and rooms are nice. The staff was also very helpful and friendly.

We have stayed here multiple times and always had a great experience. We used their Park and Fly program and we were picked up promptly at the airport.

Love this hotel everyone was so nice. great staff rooms were very clean and comfortable they have a great bar food was fantastic all around great experience managment is doing a good job close to all the attraction sugar factory 5 minutes away bars and restaurants highly recommend.

Extremely pushy room service, but otherwise, good beds, soundproofing (I left an electronicmusic jam in the lobby, and I could not hear so much as a whisper of its existence through my lobby-facing door) and other amenities.

Rooms are well cleaned, beds are comfortable, and staff is friendly.

Attended a doll convention and every detail was top drawer, from accommodations to service to the convention events! I know why Integrity Toys chooses Hyatt hotels ... they're the best!

Great rooms and great service! We love to stay here and it's the best deal on the web!

5 star hotel for sure! Very comfy bed and great bar/restaurant

The hotel in general needs a major overhaul. The whole place is stuck in another era. The toilets in the guest rooms seemed like they came out of a public washroom. Every time a toilet flushed somewhere around me, I can hear it and feel the water pressure change during showers.

The WiFi was spotty at best. Throttling the WiFi so we had to pay to use Netflix or other streaming services didn't seem conducive to the amount we paid for our stay. I've stayed at competitor's high-end hotels rated similarly to this one, but Hyatt Regency O'Hare has yet to meet the standards a high-end hotel would normally meet.

The service during the event in the large banquet hall was the worse.
Food during the event was dry, lukewarm, and cold in the center. Terrible. I've had better food, even mass produced food such as the method used at your hotel, at similarly rated competitor's high-end hotels.

The wait-staff took away food and beverages that were barely touched and still being eaten. I had to constantly tell them the items on the table shouldn't be touched (beverages, full water bottles, food, etc.) It was as if they were mindless drones just looking for something on the tables to take.

They threw away items that were not provided or paid for by the hotel (i.e 3rd party deserts and one-of-a-kind, hand-crafted party favors). Simply put, YOU TRASHED FOOD AND ITEMS, THUS THE MONEY AND TIME SPENT ON THEM, THAT NEVER BELONGED TO YOU. In every event such as the one I attended, the courtesy to pack up the deserts was always given and standard service. I have NEVER experienced such neglect and inhospitality. Isn't being hospitable the whole point to your industry?!? You should be ashamed of the standard you instill on your wait-staff and chefs. It was so abhorrently neglectful, it almost seemed like a hostile joke. "Maybe all the stuff is going to come back out," I thought. But this joke was literally at the cost of your guests.

I would not come back to this hotel in it's current state or any 'improved' state, so I guess you don't have any incentive to improve your services. I feel terrible and sorry for any future guests who do business with you.

I was unimpressed with the food options available, two of the four elevators were out of service during my stay however, my experience with all staff was positive and pleasant.

I work a convention once a year here. They always make everything someone and easy.

The hotel is about a 5 minute ride from the airport. 24/7 airport shuttle provided which is a great convenience--every 30 mins before 4am, every 15 mins after 4am. Rooms are equipped with cooler, office table, coffee/tea, and t.v. Great shower with good water pressure. The bed was like sleeping on a cloud--very comfortable, perfect for the weary traveller. Restaurant on site with a good selection as well as a sports bar that serves food (open late). Overall a very good experience.

I love this hotel has stayed here multiple times for anime Midwest conventions lot of fun great place great service

This hotel charges for EVERYTHING. I stayed here over a month on business and they wouldn't let us keep the points, but had no problem charging a $200 hold on our credit cards. They charge a ridiculously high fee for the shipping and receiving department to receive packages to the hotel. Oh, and didn't tell us they were charging that up front. No laundry services on site unless you'd like to spend $8 per shirt. No microwave in rooms, housekeeping is hit or miss, teeny tiny fridge, no pool, also, VERY loud. The main tower is like an echo chamber, we could hear the bar patrons from the 6th floor. For a hotel to be getting this amount of money from my company, you'd think they could offer some sort of comps or just give us a break on all the fees. This is a great hotel if you've got a company credit card with a high limit, but if you don't, like me, it's not a good choice.

Very nice hotel, great staff, and within walking distance of the Rosemont and outlet mall! :)

The hotel is an average hotel although the rooms are quite spacious and comfortable

Check-in was quick, the staff friendly, and they went out of their way to accommodate and predict our needs before even getting to our room.

The number of different events hosted here is fascinating! The connected convention space is always hosting events, on top of events already being hosted at the Hyatt. Never a dull moment!

We were not there by choice. The lobby area was very nice. But the room itself left a lot to be desired. But the beds were clean and comfortable. The picture of chair is what was in the room. Should have been tossed out a long time ago. Certainly not what we expected from a Hyatt. The front desk staff was wonderful. The gentleman working in the deli downstairs was short and rude.

Nice hotel. Lots of nice amenities. Good beds and sweet rooms.

Checked in here for a night to be close to the airport and was dazzled as I walked through the large circular door. The lobby is enormous, lovely and there is this amazing smell they must filter in. I wanted to just sit in the lobby and smell the air.

Patrick at the front desk was awesome. He actually told me that I had been upgraded to some sort of concept room in the Executive Wing. They garner feedback, and if it is received well they roll it out to other properties. There is an iPad in the room for you to provide your thoughts/feedback on.

So I trek down to this room. I gotta tell you Hyatt O'Hare, you had me at white slippers & sound machine. The room was very cool -- maximized storage, very modern but super comfortable. The amenities were another fave for me -- it is nice getting more than the standard shampoo/conditioner, lotion and soap. They had body wash, mouthwash, nail polish remover, etc. You can never go wrong with a Keurig in the room and the massive wall TV was a bonus. Between the sound machine and the fabulous bed/linens I got a great night sleep.

I also grabbed a Rosemary Chicken sandwich in their little deli/store (they also serve Starbucks in there) and it was very good. Shuttle Service to/from the airport was a bonus. This is without a doubt my new O'Hare Airport hotel as often as I fly in and out of here.

It's a very nice hotel. Had a great atmosphere and the staff are super friendly and professional.

There service was great. I couldn't believe they even gave me a warm chocolate chip cookie. The room was beautiful and clean. I recommend them anyday. Thanks

Excellent hotel! Have wanted to see it since I worked for Hyatt back in the 80's/90's!!

Super upscale and nice. Rooming number convention is weird

Very nice very clean great staff smooth check-in and check-out

High End Business Hotel that always buzzing. Friendly and helpful staffs

I was attending anime midweat and the space was very well accommodating and served us very well.

Big hotel with lots of conference rooms. Reduced rating because it's literally impossible to have a room near the elevator based on the location of the elevators in the center of the large open atrium, and the need to take multiple elevators to get from a hotel room to the international level.

Also, all of the buffet food at O'H restaurant except the fried fish was pretty bland. Friendly service though!

Fast friendly service, great clean rooms with a huge tub that I could have slept in! Loved it!

I went to this hotel due to my flight w a s cancelled, I expected something worse but it is really impressive the first time you walk in, how the hotel was built, the structure and decoration. The room was clean, with a 65" TV, but it was smaller than I thought, but it is a great hotel!

Great location near the airport. Quick shuttle to O'Hare. Parking rates are sky high though. The room was nice but upgrading to a suite is not worth it. The room was a bit underwhelming for an upgrade.

The service was wonderful! Everyone there was so nice and helpful. They did everything they could to make sure that my family and I were taken care of and happy. The location was good. It was about a fourty five minute drive to the city and about a block away from a park with shops and restaurants. Overall I would recommend it.

Got vouchered there by United airlines.... room was very nice. Food in the all American grill was great.. waitress wasn't the best... staff was nice
65 in flat screen in the bedroom, great water pressure, comfortable beds. Toilet a little close to the sink but not a deal breaker. Definitely would go back

My room was small but it worked fine. Didn't care for the pillows but bed was comfy.

I attended a conference at the hotel. The conference was well organized with good tasting lunch. Hotel staff were friendly and helpful. The public areas of the hotel were spotless.

The only thing keeping this from 5 stars is the event coordinating for check-in

Went for a convention. Located in a convenient spot, clean, nice staff, spacious rooms. Kind of cold in the lobby and common areas

Bathrooms could be cleaner and closer to the ballroom.

The glass tube elevator was cool and the complimentary toiletries was helpful since our luggage was with the airline. The 65" TV was nice perk too.

Great design. Obviously not the quietest considering its convenient location next to O'Hare. Great hospitality and free shuttle to the blue line.

Had a quick business trip for a day and enjoyed the stay

Very spacious and beautiful. Would love to stay here one weekend while not attending a meeting or convention.

Big hotel quality service. Rooms are a bit dated but nice. Lobby bar is active on the weekends. Lots of conferencece space and a good place for work meetings if flying to a central point. Connected to the convention center with free airport shuttles.

Awesome common space but the rooms and beds were not like a 4 star.

Come here every year for Acen, a big convention, and the staff is amazing. Appreciate all they do for us and their help making the event happen.