HYATT REGENCY NEW ORLEANS Reviews

Great service, gorgeous hotel, make a great martini at the bar

Beautiful hotel and very friendly staff. Rooms were clean and comfortable. The wifi kept dropping out though.

Clean and wonderful reception customer service staff

Loved staying at this hotel! Regency Club was the best! I loved the many dining choices inside the hotel, but I enjoyed most having private Regency Club breakfast. Very beautiful and accommodating hotel.

Great hotel. Way above average. Would highly recommend.

I really enjoy myself and the location was great Room was nice the service was great

I went for the libertarian national convention last year it was an awsome experience

The Hyatt regency was an amazing hotel!! It is beautiful inside and has amazing service. My room was very spacious and clean I got in there. I had a slight issue on my last day at the hotel and they went above and beyond to help me out. I definitely recommend this hotel to anyone and everyone!!!

Absolutely gorgeous hotel with good staff and a great convention center

The elevator wait isn't trouble considering it's crowded for the convention. Employees are fantastic. The decor is superb.

A very nice hotel! Having the open atrium is quiet loud for rooms that open up to it. Overall, staff is friendly. A nice location, close to things to see, but far enough from Bourbon Street activities. Finding a Diet Coke is a chore and when you do, it hits your wallet.. $3.50 for 20 oz.

Loved their shower. I wanted to live in it and take it home with us when we checked out. The elevator system was the craziest thing i've ever ridden. But overall it was a very nice hotel. And I would recommend it to anyone staying in that area.

Memorial weekend has turned into a nightmare! This over priced hotel charges you$50 per day to hold off your credit card/debit card for any accidents which is fine if the lady checking me in would have told me! Then went to room where I had to do a quick clean myself then the bed is terrible. Next night we ordered from house to get food poisoning. Then the next day I asked the maid to clean, was gone all day to get back and discovere that they couldn't even do that. Don't waste your time

The HR in NOLA was conveniently located. The accommodations for our family were clean and comfortable; their staff was attentive and were very helpful in securing our room - we had missed our flight & arrived a day late to a sold-out hotel. We enjoyed all the amenities; the wonderful Bourge restaurant, Starbucks, etc. Ben, our server at Bourge, was great & recommended several fabulous dishes:: cauliflower soup, broiled oysters, duck poppers - a must !, & their gumbo). The staff there was wonderful, too! Although it was about ~5 minutes from closing when we called from our room, they told us we come down to dine. We met fellow convention attendees who also raved about their food! We would definitely recommend the Hyatt Regency to our friends visiting NOLA!

Very pretty, clean and upscale, but the rooms are so far away from the entrance and desks. Staff were kind, helpful and informative.
Also about a 15 min walk to downtown area. Overall a really nice place away from the nightlife

hotel is a bit of a maze but everything is incredibly nice and the staff/service is excellent

Just checked in. What a huge disappointment. Room is filthy and is 56 degrees. Will not warm up. Furniture is dirty.
We are taking pictures and going to the front desk.

Loved it. Very comfortable. Nice staff. The Vita Lounge wasn't that great of a place to eat but the hotel itself was nice and clean. Kind of pricey as well.

They upgraded us for free because they gave away our room great view

I had a room reserved for a conference on Sept. 9, 2019. The room was reserved for a month, but the hotel told me they were 'fully committed' when I showed up. That was english for they sold my room for a higher rate. They offered me a parlor room with no bed but a rollaway. I was speaking at the conference and needed to sleep so I booked at a Marriott in town. I have read that overbooking or reselling your room is common practice at this hotel. I would avoid it.

Nice rooms and location, but sprawling and confusing to get around at times

Great place to stay. Great customer service as well.

The rooms are okay, not 100% clean at all time (I saw a cockroach in the cabinet and a used cleaning glove underneath the nightstand)

It's a beautiful hotel. The room is great the view is the superdome and downtown, however New Orleans doesn't have a great skyline. There are more then enough places to eat and the service is amazing. I came down for a wedding and had to carry all the groomsmens tuxedos and a bell boy spotted me and helped me out. GREAT SERVICE. The beds are so comfortable didn't have one sleepless night. We walked to bourbon street only took 15-20 min. All in all great experience.

Beautiful hotel with very friendly staff. Event rooms were ample.

Great place to stay in the downtown of New Orleans. This is ones best one we have stayed most high tech . The room we had nice and modern . I would recommend staying here when come the city . The club level is very nice with window views there gym is very high teach . The parking well to have it park for you will cost $40 night but you can come and go as much you want . To self park is different will cost $25.00 a day and can not come and go as you like . This part of staying the Business District of New Orleans..

The best hotel ever customer service unmatched will be making all future reservations here at this beautiful hotel for life

Expansive conference hotel. Layout is a bit awkward, but clean and well staffed

Nice hotel, but the layout is confusing and mazelike. Form over function.

The facilities are great. The layout of the building is a bit confusing, but otherwise the staff and restaurants are great. Doing a whole week of stay and we couldn't have asked for a better location (it's right on the Loyola Line!)

Very nice and elegant. This place is pretty big so it is easy to get turned around trying to get to your room. This place is in a good location and near good food restaurants in New Orleans . There are a lot of conventions held here so it does stay pretty busy! There is a workout area that is very clean. The view from the top is nice as well, looking over the Mississippi River is a nice touch if you have access to the Regency Club.

Very nice experience. Sadly we only stayed one night, but we will absolutely book this hotel again when visiting. Workout room had the best views and the dining experience was wonderful.

Went to Borgne for the happy hour food and drinks. The oysters were very small and the food sizes in general were very small but tasty.

Had a wonderful time, everything was great. The room was nice, but there are no towel racks in the bathroom.

30 minute walk from bourbon st. Right next to super dome. Very nice hotel.

We had a great experience from the night New Orleans. The hotel is wonderful it was kept up very nice and the staff was very helpful

I was here to give a massage to one of the guests and laid on the bedlike couch that was there. Nobody was around at all, a vacant area. It had been vacant all day. I decided to use the space. One of the workers approached me in a very rude manner. His regard was not classy but rude. I expected a better regard to anyone from a place as classy as the Hyatt. He seemed to not listen or understand that I was waiting for my massage table to arrive and simply waved off my reasoning and told me to go down to the lobby. As if I had no business even being around. When I was there FOR business. His rude and demeaning approach ruined my pleasant day I was having. He could have approached his request for me to sit up or move entirely differently and in a respectful way and not only could we have communicated better if he listened, but I would have left with my respects to his request and still had a nice day.

Moral: Don t be rude. As a classy service, please regard EVERYONE with respect at hello (even if making a particular request).

I gave it a 2 star for this visit instead of a 1 star experience because at the least it had nice architecture, atmosphere, Starbucks, and bar area, and wonderful lounge sofas. (That apparently aren t made for lounging on? Felt like I was at a museum. Look - but don t touch.).

It's really great so long as you attend when all them gat dang blue haired kids aren't everywhere.

#DU150 Celebrating 150 Years of Heritage and Excellence. Congrats Class of 2019. Welcome Class of 2023

Very large hotel with great security features. Perfect for business trips in the CBD.

Great location for a Saints game, easy walking distance from the French Quarter but removed enough that it's quiet

It was a wonderful stay. Great service, beautiful atmosphere. Would definitely recommend.

Lobby and food is fantastic. VERY impressed. Rooms were pretty standard. TV got kind of glitchy, and the water was kind of hard.

Can not say enough good things about this hotel! Everything was phenomenal! Location is awesome.

A hotel near the Mercedez Benz stadium, a bit complex its internal design, but functional and elegant. In 10 minutes walking you are on Bourbon Street.

It looks beautiful and is amazing. The bar is great but the food is lacking. If you need somewhere to eat it is near a lot of places so that is great too.

I went to Hyatt Regency for a conference. The place is huge, and conference rooms and facilities are neat.

Pros: The service is super kind and the breakfast buffet offered a wide choice of food and good quality.

Cons: The room was ok, but if seemed more like a 3 stars hotel. The bathroom which was clean and generally ok, but aside from that nothing special.
The air conditioning felt really cold (but maybe that's just because I am european), so bring a sweater if you don't wish to catch a cold (;

Very cozy room. Comfortable bed. Nice decor and lounge bar area

One of the tall buildings in NOLA. Nice room. Nice lobby. We initially reserved for the other Hyatt in town through a third party booking agency. When we reached there, they redirected us to here, as they told that they have some emergency problem. When we reached here and wanted to check in ( with a letter forwarded by the other Hyatt), the lady on the desk initially, without going through any details wanted to send us back there ( I admit, we looked tired, and dressed in a casual tee and flip flop). Then another worker came and kinda saved us. Next they kept us awaited for a while, and then gave us a room. When we reached to the room, it was different. It has only one king bed, however, we reserved for two queen beds. Again we came into the front desk and talked with that person a lot to convince that we really need a room with two queens. Then she gave us a room. And charged 50$ ( in case for any accidental etc). The room was nice, the restroom is pretty mediocre through ( almost like a good inn) The view from the room is also not very promising. However, next day, I discovered that they charged another 100$ in my credit card. Again while checking out we pointed that out, after some conversation the lady apologized and told that, it s a fault from their side. They will return that money. In that context, let me tell that the parking is not free. Valet of self, in both cases, you have to pay ! I m disappointed. This kind of behavior is not expected from such a big chain of hotels !

Attending conference meetings and overnight guest. Nice, clean guest rooms. Meetings spaces are clean. Only issue is the Wi-Fi, complimentary Wi-Fi sucks.

Very beautiful hotel with a good location - but bad customer service. We arrived late on a Saturday to find that our rooms had been cancelled and we were not notified. They claimed they were completely booked and would have to move us to another motel. Never offered to comp even one night of the four rooms we had booked for 4 nights....disappointed for such a gorgeous hotel. Make sure to call to double check reservations before arrival.

Nice setup for the event we had in the ballroom. Live jazz band playing near the restaurants inside. Great on site restaurant in borgne.

Nice place but don't expect fast service , had issues with an extremely high credit card hold even though I tried to prevent it , did receive an upgraded room though , 3 restaurants , but the seafood restaurant on 1st floor is definitely the best , food was awesome, front desk seemed to be understaffed and usually only had 1 or 2 working with lines waiting, had to call one day because they forgot to clean my room , shower in my room had trouble with water , hopefully service issues will improve, thank you!

Everything was amazing, just a hold up in the elevators because they are assigned to certain floors and such; also, I was there for a convention and the wait for the elevators was horrendous. I cannot physically usr stairs too much, so having a handicap specific elevator would have been a better idea than other lavious items.

The location was nice. We had a big group of girls in town for a business conference and we needed a Starbucks break. Perfect service and friendly staff.

Nice rooms. Nice hotel. The club is a waste. Only open for a few hrs in the morning and a few hours In the afternoon.... What exactly am I paying for? The view maybe?

A beautiful hotel. We were there mainly to get a bite to eat before we took the Amtrak.

This is where i stay whenever i visit.. 10 minutes walking fromthe french quarter... all around LOVE THIS HOTEL

Wonderful! Dennis is so kind and helpful. I appreciate so much the effort to be more aware of less waste. Soap dispensers in shower and not having sheets changed etc. Help the environment

Exciting time with things to do at the hotel without leaving, food, music, and fun

Nice place, very clean, but the front desk people have heavy Spanish accent, hard to understand. I have a handicap, I wish they warned me about the bathroom set up, I can't do shower stalls. When I asked to switch rooms with tub, they made it look like it's too hard to switch, I ended up having to sit my bare butt on the rough tile floor of the shower stall

Check out the dining! And the elevators! I could waste soooooo much time enjoying the elevators!

Very swank downtown location right by the Superdome. I'm impressed.

Loved the view, friendly staff.
Did not like the $19.00 mimosa I had with breakfast