One of the tall buildings in NOLA. Nice room. Nice...

One of the tall buildings in NOLA. Nice room. Nice lobby. We initially reserved for the other Hyatt in town through a third party booking agency. When we reached there, they redirected us to here, as they told that they have some emergency problem. When we reached here and wanted to check in ( with a letter forwarded by the other Hyatt), the lady on the desk initially, without going through any details wanted to send us back there ( I admit, we looked tired, and dressed in a casual tee and flip flop). Then another worker came and kinda saved us. Next they kept us awaited for a while, and then gave us a room. When we reached to the room, it was different. It has only one king bed, however, we reserved for two queen beds. Again we came into the front desk and talked with that person a lot to convince that we really need a room with two queens. Then she gave us a room. And charged 50$ ( in case for any accidental etc). The room was nice, the restroom is pretty mediocre through ( almost like a good inn) The view from the room is also not very promising. However, next day, I discovered that they charged another 100$ in my credit card. Again while checking out we pointed that out, after some conversation the lady apologized and told that, it s a fault from their side. They will return that money. In that context, let me tell that the parking is not free. Valet of self, in both cases, you have to pay ! I m disappointed. This kind of behavior is not expected from such a big chain of hotels !