Cynthia White

Review of HYATT REGENCY NEW ORLEANS

I had a room reserved for a conference on Sept. 9,...

I had a room reserved for a conference on Sept. 9, 2019. The room was reserved for a month, but the hotel told me they were 'fully committed' when I showed up. That was english for they sold my room for a higher rate. They offered me a parlor room with no bed but a rollaway. I was speaking at the conference and needed to sleep so I booked at a Marriott in town. I have read that overbooking or reselling your room is common practice at this hotel. I would avoid it.