Rooms are great. The main issue--- pay 200+ a night and have to pay$23 for breakfast is ridiculous. Breakfast was greasy and not worth the cost. You get commentary breakfast at flea motels and this place charges a fortune for crappy food!
Very polite staff clean place would recommend. A1 affordable limo
We had a wonderful time at the Hyatt Regency. The room, restaurant and room service was superb! However, we will "never" use the valet service again. It was horrible. My vehicle was damaged with paint transfer in the hands of valet service. If you ever use the valet at the Hyatt, please survey your vehicle upon arrival and they will do and say anything to keep from taking responsibility for their service.
Parking is not free ($20), and you have to tackle a valet to get your car back.
Good balloons for an employee Christmas party. The place is gorgeous elegant conveniently located. 5 stars all around!
Beautiful hotel which was surprisingly quiet. The restaurant offered a good breakfast selection and the staff were very good about being conscientious to specific dietary needs. Einstein Brothers Bagels is built in and open 24 hours per day to help meet your needs no matter your hectic schedule. Staff were always friendly and professional.
It was very peaceful and the staff was very kind and professional. Thanks a million.
Everyone was very welcoming and helpful! The view is amazing! Everything is so nice and elegant! Definitely coming back soon for my 8year anniversary!!!
Excellent loved it, good attention and good treatment.
It is really unfortunate that I have to leave a terrible review for the hotel when all this falls on the valet parking. However the hotel should be aware of what has transpired as it reflects poorly on them. On 6/21/19 my husband and I had dinner at Spindletop and we valeted our vehicle. Upon getting home we realized our vehicle had been crashed and immediately contacted the hotel. We weren t transferred to valet department because according to the woman valet was too busy . After several days of calling back I finally got a hold of Nick (valet manager) and he kept sayin he found it strange no one brought it to his attention after so many days. He then said that he would look over the cameras and get back to me. I gave him 24 hours to review the cameras before calling back. When I called back he said I still haven t watched it but I will get to it this afternoon . It is now July 7th 2019 and I am STILL awaiting Nicks response. This is UNACCEPTABLE and incredibly IRRESPONSIBLE. Someone needs to take accountability for the damage which clearly is trying to be brushed under the rug
Pretty neat views from above. Great lobby area and bar. Einstein Bagels Bros is in there too. Rooms were clean and sufficient size for us and both kids. Great location. $6 Uber ride to Minute Maid Park.
Very nice hotel however no wifi 8n the conference rooms...
The air conditioner and the warm air motor are sounding the airplane.
Nice and clean with great amenities. Excellent service staff
Spent four nights at the Hyatt and I loved it. Service was great, good internet, you'll need an uber to get around though cause it mostly a business area so there are not a lot of things to do unless you're willing to walk a couple blocks
The elevators are stunning! Rooms are nice and quiet.
Very clean, great service, and value. No microwave in the room but we made it work.
Great customer service, and well maintain facility. They have an indoor and outdoor pool and two gyms.
The Hyatt is a beautiful property that's been well updated and still feels new. The incredible atrium with glass elevators is always a nice experience. I've never stayed here, but have visited a few times for business functions. The catering was tasty and service was excellent.
I really like the hotel. The only issue I had was with the shuttle. It seemed like no one wanted to drive it. I asked to be taken to the convention center and I was directed to take the bus across the street. I called to be picked up and was told it would take 20 minutes and was directed to use the bus because it was faster (it wasn't). The positive side was I got to learn the green line of the Houston transit system, but it would have been nice to ride in the shuttle.
nice, clean rooms, friendly customer service. the hotel has a large atrium so there is a tremendous suction on the room doors, this makes loud whistling noise, very noticeable at night
Park my car at valet for an event. Valet was quick and polite. They greeted me and asked if I needed help with anything.
I booked a room there and nobody mentioned to me that this hotel was under renovation until I was already there. It was too late to find another hotel so I ended up staying. Everything was closed and the newly remodeled room was tiny. I was completely let down. Never again will I stay at this location.
Revisited the Spindle top restaurant, epic fail the food was horrible. I was told there was a new chief and new menu not a good selection for the price I will not come again.
Nice hotel with lovely rooms. Hotel staff very friendly.
This downtown hotel is always a good choice! Food is good, rooms are nice, clean and very comfortable. Centrally located in downtown Houston, it is located near the theater district.
Beautiful hotel and nice rooms. Parking was a bit of a struggle but that's expected in this area.
Always the nicest hotel staff. Very friendly and very helpful with any issues we had. They went out of their way for us several times. Great experience.
Friendly staff, we booked a room for our wedding night and called a couple days ahead of time to see if early check in was an option. The gentleman who helped us was very friendly and accommodating. Very nice, spacious room, my husband asked for some finishing touches for the room when we arrived and for a nominal fee they left Champagne, strawberries and rose petals. We weren't there for a long stay but for the time we were everything was great!
I and my wife had wonderful experience here. Service is excellent. Niehaus, Bryan is very polite and kind in accommodating our request of early check in. Valet parking is expensive but a great help. Concierge Nicholas is excellent and very kind and patient with giving us directions from making coffee to providing us a free shuttle service to visit downtown restaurants. People at front desk are very competent in checking us in and out very fast. We had been given a wonderful room with an excellent view. Thanks for the service.
Very clean rooms, excellent service, and very friendly workers.
We stayed here on Thanksgiving. We had an amazing time!! It didn't start out that way. I had a time of it trying to get anyone to tell me if Spindletop or Shula's would be open on Thanksgiving Day. I called them, messaged them on FB, looked everywhere online, and each time I was met with rudeness. We arrived not knowing if we'd be able to eat in the hotel. One woman in "customer service" was probably the rudest person I've ever spoken to. Her name was Elaine. From booking to checking in it was nothing but rudeness from every employee.
But everything changed after we finally got checked in. It's Thanksgiving afternoon and we go to the Lobbibar. Behold, Clifford the bartender! We were on a six day road trip through Texas, and this day being Thanksgiving we weren't sure where to go with only a few hours in Houston. Clifford not only helped us with our options, he answered ALL of our questions! He was friendly, professional, helpful, funny, and turned everything around for us regarding our stay there. We spent the afternoon sightseeing on his recommendations and returned, to the Lobibar that is. About this time we meet Maria, the manager there, who was just as awesome as Clifford. Two very friendly, happy, helpful faces we really appreciated! We ate dinner at Shula's, met a wonderful veteran and shared dinner with him, then returned to wonderful Clifford and the Lobibar, again. Maria was always nearby, cheerfully working hard, visiting when she could. We left the next morning, our stay having been made what it was by Clifford and Maria's hospitality. They stand out in a sea of grumpy, bored, unhappy people working there. So if you're faced with inhospitable cranks, find one of them! The Hyatt itself was beautiful as it always is. Shula's was incredible. But as always, service is everything. Thank you Clifford and Maria!
Everyone was really nice and the location was cleaned. I only went there to take pictures of the surroundings and the employees were understanding and didn't kick me out :)
Even though it is kid of in the city center, it is impossible to get anywhere without a car. Nice big rooms and incredible big lobby. I guess its true what they say. Everything is a little bigger in Texas.
Very clean, modern hotel. Outdoor heated pool on 6th floor. 24 hr little food market in the lobby. Friendly staff.
Nice room. Friendly staff. Comfortable atrium bar. Avoid the calamari.
Hotel is what you'd expect from a Hyatt Regency -- great bar, very nice main floor. I was a little disappointed that the "suites" are not really suites but sort of adjoining rooms. The service at the front desk was excellent -- I was going to upgrade to a suite and she explained the limitations of the suite -- near the elevators and kind of/sort of adjoining rooms. I really appreciated the honesty and I stuck with my regular king room -- excellent room -- very clean. If not for the limitations of the suite this would be a 5 star for me. I will definitely stay here again.
Nice hotel, clean rooms and friendly staff. Good bar and restaurant too
Chris is the best bartender this side of the galaxy.
This is a perfect location for those that need to visit the many office buildings in the downtown area. It has a connection to the downtown tunnel system so that you can get to many places without going outside in the Houston weather (or at least maybe only going a short distance outside). The tunnel connection is a major plus - for example the Residence Inn up the street has no such connection so you have to go at least 2 blocks in the rain / humidity to get to the tunnel. For a hotel with this many floors, the elevators are surprisingly quick to pick you up and give you a "solo" ride a high percentage of the time even during the busy hours. The hotel bar didn't have any beer on tap (bottles only) but they said taps were going to go live within a few weeks so they should have that likely by the time you read this. Rooms were solid - large TVs with many inputs for those that desire to connect devices to them, clean, and decently furnished. The computer work area - like nearly all hotels - has poor ergonomics where the chair heights relative to the desk height causes bad angles for your hands when typing. Again this is like almost 100% of hotels, but it does make for a poor experience if you have to work in the room for very long. All in all a very solid choice for a downtown Houston hotel.
It was a decent location. The people we're nice and rooms we're beyond beautiful!
Saturday night my wife and I stayed at the Hyatt Downtown to celebrate our 38th wedding anniversary. The front desk staff and restaurant wait staff were extremely gracious. They recognized our celebration at the front desk and at the Spindletop in their own very kind and thoughtful way. The hotel is beautiful. The rooms were well appointed. The views are incredible. The pool inviting. We had dinner at the Spindletop restaurant at the top of the hotel and the food was amazing. We had breakfast at Shula's the next morning and it was delicious. However. I have to admit. There was a glitch with the stay. It wasn't the hotel's fault so I won't go into detail. But the way management worked to resolve it and did resolve it was very pleasantly surprising. A shout out to the manager Rudy for being so compassionate and understanding. I will be back. And I'm sure I will have an amazing time.
Great place for a place to stay while on a business trip, the service was just like what you would expect on such a fine place.
The Hyatt Recency has a great atmosphere. The bar area has lounge chairs as well as the standard counter and tables, and the drink menu is good. It's a nice place to grab a drink after work.
We we're on the 15th floor, and room service was quick and nice, rooms were exceptionally well equipped, and the TV in the room was enourmous. Excellent stay!
Excellent hotel room was very well laid out had a wonderful stay, staff was very helpful expecially Ivory Holiday thanks for making my stay the much more enjoyable, breakfast was amazing no complaints
Staff helpful. Room was spacious Meet all my needs.
Went to visit friends had drinks at the bar service was exceptional
My wife and I stayed overnight for a last-minute getaway for my birthday. Upon noticing it was my birthday at check-in wished me a happy birthday. When we got back from dinner there was a hand-written card from Alexandria as well as some champagne. It was incredibly thoughtful and kind, and absolutely made our night. Thank you, Alexandria.
We stayed at the Hyatt for one night to explore downtown Houston. We requested a few complementary items, such as toothpaste, from the hotel staff but they kept forgetting to bring all the items we needed. Had to request the same item multiple times for someone to bring it to our room. Finally received all our requested items after 3 separate visits from their staff.
The spindeltop restaurant is one of the best places I've been to in years! The staff are kind, friendly, and very flexible. I don't think I could find anything wrong with this hotel if I tried.
I've never stayed here, but I regularly use the attached parking garage and their lobby facilities when I attend events downtown. They're conveniently located, clean, and their staff is courteous and professional.
The rooms were comfortable, and ease of checking in and out were nice. Unlike most hotels the Hyatt regency has updated the rooms to accommodate modern technology. Plenty of outlets and USB charging docks. While this may not seem like a big deal to many, being on a business trip with many devices to charge it is greatly appreciated.
Older hotel, but the staff is very pleasant and helpful. The 24 hour Einstein bagels is a plus.
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