Dan Hoffman

Review of Hyatt Regency Houston Downtown...

Saturday night my wife and I stayed at the Hyatt D...

Saturday night my wife and I stayed at the Hyatt Downtown to celebrate our 38th wedding anniversary. The front desk staff and restaurant wait staff were extremely gracious. They recognized our celebration at the front desk and at the Spindletop in their own very kind and thoughtful way. The hotel is beautiful. The rooms were well appointed. The views are incredible. The pool inviting. We had dinner at the Spindletop restaurant at the top of the hotel and the food was amazing. We had breakfast at Shula's the next morning and it was delicious. However. I have to admit. There was a glitch with the stay. It wasn't the hotel's fault so I won't go into detail. But the way management worked to resolve it and did resolve it was very pleasantly surprising. A shout out to the manager Rudy for being so compassionate and understanding. I will be back. And I'm sure I will have an amazing time.