The Williams Family

Review of Hyatt Regency Houston Downtown...

It is really unfortunate that I have to leave a te...

It is really unfortunate that I have to leave a terrible review for the hotel when all this falls on the valet parking. However the hotel should be aware of what has transpired as it reflects poorly on them. On 6/21/19 my husband and I had dinner at Spindletop and we valeted our vehicle. Upon getting home we realized our vehicle had been crashed and immediately contacted the hotel. We weren t transferred to valet department because according to the woman valet was too busy . After several days of calling back I finally got a hold of Nick (valet manager) and he kept sayin he found it strange no one brought it to his attention after so many days. He then said that he would look over the cameras and get back to me. I gave him 24 hours to review the cameras before calling back. When I called back he said I still haven t watched it but I will get to it this afternoon . It is now July 7th 2019 and I am STILL awaiting Nicks response. This is UNACCEPTABLE and incredibly IRRESPONSIBLE. Someone needs to take accountability for the damage which clearly is trying to be brushed under the rug