Hyatt Regency Hotel St. Louis Reviews

OMG... My room was so great ... Very clean and the bed are so comfortable... Chose them when coming to St. Louis... Nothing but great things to say about this hotel. It s right next to the arch.... No noise levels, clean hallways, and great restaurants...

Excellent service. Speedy check in and they let us check in early. Great location with a beautiful view of the arch.

Nice lobby. Nice beds. Starbucks before leaving. It was nice.

So nice and clean very good respond to any thing you ask for.

Delightful. Excellent staff. Very clean, well run, perfect location.

Nice standard business hotel. Rooms are very pleasant, clean, modern looking, and the hotel staff are friendly. Room service was ok but the selection of food seems a little this. There are quite a few options for food and drinks at the hotel. Some ribs have a nice view of the Arch.

My daughter's stay was a nightmare! 1st they started throwing car keys in a bowl all mixed together from valet. The next time she went down there they lost her only car key for AN HOUR!! Next I got an Edible Arrangement sent with chocolate covered fruit for something nice for my daughter to come back to and they lost that as well!! I called the hotel gave them the room # and they assured me it would be delivered to her room to be refrigerated. She worked a 14 hour day and I wanted something nice for her for Valentine's Day. They completely ruined her entire experience at this hotel. They offered a refund for the delivery but that is NOT the point. The manager said she wasn't there this morning so didn't know what happened to it. She said maybe housekeeping thru it out. They are absolutely terrible with organization at this place. Definitely not going back.

We stayed here on 10/19 your paying for the location because the room was not as expected, paid the bell hop a decent tip to put bags in car, when we got to airport no bags so we had to rush back to hotel to pick up bags because he did not put car, I would not stay here again, bell hop has one job to do and he couldn t even do that,

Lovely contemporary decor. Very nice bathroom. Most rooms with good views. Walking distance to restaurants,the Arch and the ballpark. Parking available.

We had a wonderful 1 night stay in this hotel. I would recommend it to everyone who visits St Louis

I visited the Hyatt Recency for the 2018 Winter Warmup. The parking garage is conveniently located and the event space is nice. I found the staff to be friendly and efficient. I did not stay in a room.

Nice hotel with clean modern rooms. The lobby is huge with plenty to eat and drink. The only down side is the parking. The valet is $39/day which was a little high for us. The self parking garage was full so we were forced down the street to a parking garage for $14/day which felt a little "sketchy" but it was the only option. The garage we parked in had no in/out privileges which was ok because everything is within walking distance.

I have gotten to interact with the staff at this Hotel in a unique way. They are all top notch I highly recommend this Hotel for your stay!

Hotel staff was very friendly and personable. Room was clean and well stocked.

Decent place, you have to pay $29 extra for parking though...

It was great atmosphere! Did not stay just ate s Ruth Chris steakhouse and that was 5 star dinning.

I ve stayed at the Hyatt multiple times and I was satisfied each time . I ve booked through 3rd party websites & never had an issue with them . when check-in please be aware of why they swipe your card. They informed it that they took an extra fee just Incase anything happened. Instead of telling me it was for parking. Didn t get notified of that . In all the rooms was still amazing & I enjoyed myself .

Surly disorganized staff, entered the room without permission.

The hotel was as amazing as the first time I went for the same event as this year. I enjoyed the grille and bar located near the shop as well as the complimentary pool table located near the steakhouse bar. The elevators were slow to arrive at times, not stooping on the current floor for around 10 minutes during one incident. My one complaint is the lock on room televisions preventing the source input from being changed to anything besides connected usb, which needed an app to function, It appeared. Overall, my stay at the Hyatt was wonderful.

I went there for a social event and it was wonderful! The staff was helpful and the ambiance was magical!

We had a good visit here. We recommend a white noise machine to help drown out the crosswalk noise as it does the count down beeper all night long and we were on the west side of the building right on 4th St. Great staff and well kept facilities.

the room was super spacious here loved the bathroom.. the rooms here are super for photography.

The Starbucks in the Hyatt had really nice baristas.

It was a great place to stay and the service there was outstanding

Great place to hold a conference. Great views of the arch and the courthouse.

Comfortable rooms. Large hotel. High prices in bar and restaurant.

The rooms were nice and the wall at was firmly stuck to the wall.

Nice cozy place pretty good buffet the dessert went so fast

Very nice, clean rooms. The entire place is well maintained. All the staff were friendly, helpful, and professional. Food was great in the restaurant breakfast buffet. The floor was laid out a bit weird on the floor I stayed on. Other than that, awesome.

Rooms were nice and very quiet. We were in a reserved block of rooms and worried it might be noisy but it wasn't at all. Friendly staff, great location. A little pricey but it was still a good deal. We spent the extra on valet parking to not have to deal with street or garage parking around the area.

This hotel has very nice room's. Clean as well kept. Modern and aesthetically pleasing. Great restaurant and bar options within hotel. Friendly helpful staff.

Location and rooms were great. Only problem was were forced to upgrade in order to get rooms together.

Overall a good experience but man does noise travel easily through the windows and walls. You can hear your neighbors pretty well and the traffic outside can definitely keep you up at night. My room was on the 12th floor and I could hear every car drive by. Room was mostly clean. Cabinet below the tv had food grime from previous guests on the handles and the remote was pretty greasy.

Room is updated except the phones are straight out of 1993 and there are 3 of them in this tiny room.

Had a great experience; everyone was friendly and I love the atmosphere. Great location, close to many downtown St Louis attractions.

We were there to visit one of the restaurants. Amazing place! I can't speak for the rooms, but the staff, view, and the food were excellent.

Stayed two nights; Sunday and Monday. The room was clean and spacious and conveniently located. A pack and play was given in place of a crib. The employees are all very nice. My only complaint is traffic could be heard in the evening while I was lying in bed.

Stayed here many times, rooms are nice, restaurants are good, waiting for an elevator can be a pain, even though there are eight.

When we arrived we were told that the parking garage was full and had to either pay $40 to valet or park down and across the street. I was very disappointed and felt the hotel was trying to extort $40 and then a tip to just park on premise. The manager could care less and never did answer the question whether or not they were allowing cars not staying at hotel to park in garage. Wont come back here just because of this parking debacle on a Wednesday.

Love this Hotel!! Friendly staff, very nice rooms, and the location is great!! Would stay here again in the future. Stayed in the Family suite which is a great price!

I was very unimpressed with the hotel. The shower had hair in the drain and mold growing everywhere. I kept finding things on the floors like bobbypins and wrappers from the previous guests. The rooms and always were not very clean! Plus there are no full-length mirrors is the rooms

I went there for a job interview. it was a very clean and nice hotel with friendly staff.

Had a great experience. The rooms seemed to be recently updated and were very comfortable.

The building was very classy. The people and staff were very friendly. The food was phenomenal.

Nice clean room. Food was fantastic. Staff was present and attentive. NY Eve party was wonderful.

Everything was okay but $30 for parking is a bit excessive

We had an amazing dinner at Ruth's Chris. They had lovely views of the arch!!

Recently remodel and this place looks great. It's a very nice place to stay and your right at the Arch! Plus all of the downtown activities seem to be within walking distance.

Great place to stay. The staff is friendly and helpful. I love the view from the top floors. They gym was very nice as well. Great view of the Arch and close in proximity to downtown life. The lobby is very mice and comfortable. We were able to sit and do work and feel like we were in a nice open space.

Great rooms and staff. My room had a great view of the St. Louis Arch. Restaurants are too expensive, so walk one block over to Calicos

Upon arrival @ 4:15 we had to wait an hour to check in (check in is @ 4). The guy checking us in said for our inconvenience he ll throw in the breakfast buffet but I told him I already paid for that. While waiting I used the hotel lobby restroom. It was dirty & messy. Paper towels overflowing out of the trash can & all over the floor. No hand soap. When I got to our room (king deluxe) the disappointment continued. The room was smaller than what the pictures showed on the website for a king deluxe, crumbs on the floor, the pillows on our king size bed look like pillows they use to give on airplanes & lastly the shower drain was partially clog so it was backed up by the time I finished my shower. I gave the two stars for the customer service I received from housekeeping & the house salad I ate was really good. I m truly disappointed & feel ripped off. I expected more from this hotel for $300 a night after taxes. I definitely DO NOT recommend staying here if you re looking for a 4/5 star hotel experience.

A good clean hotel with nice rooms and good amenities. It's where I stay when I travel on business.

This is a beautiful hotel. If it had a pool it would be the best in the area!

Clean rooms and friendly service. Quick check in and out.

The hotel has a great view of the arch, and the rooms and hotel are modern and up-to-date!

Stayed here for my 18th birthday, we wasn t even loud we respected them and everything. We know better so we know what and what not to do, we gets put out for saying we too loud whole time we are not loud at all. All the girls was getting ready to go to sleep. It s the Mardi Gras downtown, people walking in the lobbies drunk and yelling, people who don t even have a room at the hotel walking the lobbies drunk they didn t say anything to them. But we get put out for what? Thanks for ruining my birthday!! Worst hotel i ever been to downtown stl. RATE ZERO

Great time, great service, clean rooms! Love the roof top bar drinks and food!

Clean rooms and a very friendly staff. This hotel is located right at the foot of the Arch and there lots to do within walking distance.

Stayed on 8th floor, amazing view, super comfortable bed and lovely shower. Very courteous and cheerful staff.

Internet is awful, TV is pretty bad too. Rooms are OK and pretty clean. No complimentary breakfast like the Embassy Suite a couple blocks away.

Location is great - there's a view of the Arch and it's located downtown. The staff was fantastic and made the stay easy and comfortable.

We spent the night at the Hyatt after ringing in the new year there. It was a magnificent evening with lots of good food, dessert, and music. Both the event and the stay were spectacular. I enjoyed our bedroom view overlooking the arch and waking up to the arch was simply magical. I would definitely stay there again. Clean rooms, bathroom, and fresh new carpet everywhere.

Very fancy place with great customer service, beautiful views, delicious food, and easy access to the city, parking and attractions.

Great value and service but a lot of hidden charges. No free breakfast, internet, or parking.

Rooms were affordable, got to see the arch from both rooms, nice bar/restaurant in the hotel. Rooms smelt like bleach, no pool, bar/restaurant was over priced.

Room was very clean. Bed was very comfortable. Hotel was very nice but the breakfast buffet served at Red was not great for the price. The selection of items was very limited.

Busy place, entry ways need to be monitored and cleaned, especially in the smoking area. Hotel staff were professional.

Good appetizers, food was a little slow but not too bad

Location was amazing, room was nice but not really deluxe like they claimed. Toilet paper was one-ply, and there was no trash in the bathroom. Staff was exceptionally helpful and kind, even going so far as to attempt to fix my glasses when they broke.

Breakfast not included. View is awesome and room is decent. The bathroom required strategy to open and close door and shower door in order to function. Didn't like the parking situation. We were forced to valet.

Great location right downtown, walking distance to Ballpark Village. The rooms were fine, although the staff was never able to get my WiFi working and my room had way too few outlets. I also had about $70 of extra charges at checkout in taxes and fees.

Everything was Beautiful to us about this Hotel and our entire stay there. I cannot wait until this Pandemic ends and I get to come back.