My daughter's stay was a nightmare! 1st they start...

My daughter's stay was a nightmare! 1st they started throwing car keys in a bowl all mixed together from valet. The next time she went down there they lost her only car key for AN HOUR!! Next I got an Edible Arrangement sent with chocolate covered fruit for something nice for my daughter to come back to and they lost that as well!! I called the hotel gave them the room # and they assured me it would be delivered to her room to be refrigerated. She worked a 14 hour day and I wanted something nice for her for Valentine's Day. They completely ruined her entire experience at this hotel. They offered a refund for the delivery but that is NOT the point. The manager said she wasn't there this morning so didn't know what happened to it. She said maybe housekeeping thru it out. They are absolutely terrible with organization at this place. Definitely not going back.