Upon arrival @ 4:15 we had to wait an hour to chec...

Upon arrival @ 4:15 we had to wait an hour to check in (check in is @ 4). The guy checking us in said for our inconvenience he ll throw in the breakfast buffet but I told him I already paid for that. While waiting I used the hotel lobby restroom. It was dirty & messy. Paper towels overflowing out of the trash can & all over the floor. No hand soap. When I got to our room (king deluxe) the disappointment continued. The room was smaller than what the pictures showed on the website for a king deluxe, crumbs on the floor, the pillows on our king size bed look like pillows they use to give on airplanes & lastly the shower drain was partially clog so it was backed up by the time I finished my shower. I gave the two stars for the customer service I received from housekeeping & the house salad I ate was really good. I m truly disappointed & feel ripped off. I expected more from this hotel for $300 a night after taxes. I definitely DO NOT recommend staying here if you re looking for a 4/5 star hotel experience.