I was very impressed with all four individuals i spoke with. The deal was very satisfactory and I certainly got the vehicle I was preferring. The salesman Leroy Dunn and the Finance Gentleman (sorry I don't remember his name) were exceptional. There was no pushing only guiding me through the system.
great service, timely, fun, love the waiting area, Thanks Danny!
Tyler Whitman did an awesome job, was easy to work with and stayed within my monthly payment.
I could not be happier with my experience and my new car. I went in totally not expecting them to be able to help me trade my vehicle after being to 3 other dealerships. Part of my issue was being upside down on my trade. Jordan and Travis, the internet sales associates I dealt with both made me feel very comfortable. The sales manager Eddie truly went above and beyond to help me, and the finance guy Eddie, even after I started having second thoughts about some of the things I signed up for, helped me out with no issue. I love my new Altima and I definitely recommend this dealership.
Needed to have minor parts replacement and service department pulled up vehicle information from purchase in KS and notified me of additional maintenance that needed done and they got me in within minutes! Great staff...will be back for all future maintenance!!
Walking into Charleston Nissan with the cars I was interested in and all lined up ready for me and feeling like a VIP was such a great experience. Brad Braun's knowledge and assistance through the whole process was unforgettable. I purchased a 2017 Nissan Rogue and it is the best vehicle I have ever owned. I have purchased from another Nissan dealership in the past but this one is top class! I will be back to buy another.
The Dealership help in a time of personal tragedy. Staff n Management gave me help n hope during COVID-19 emergency. Assisted me in prayer n price on vehicle. I came in the Dealership with heart in my hand n was greeted with compassion, comfort, n professionalism. What other Dealership does that!!!!! Hudson Nissan, Thank You. Especially, the Manager n Finance Manager.
The wait time told for an oil change and tire rotation was about 45 mins but they finished in 30 mins or less which was great!
I had a great experience. My car was ready in an hr. As promised.
Came in with the internet ad with a price that we were willing to pay. They did try to ad on some features to the car but were understanding when we said no thank you. Jason sold us the car. Very low pressure sales guy. We came in with our own financing but waiting to sign those papers was a bit long in my opinion. The showroom provided popcorn for my daughter which kept her happy. Jason listened to her 5yr old stories and provided conversation with her. That probably was the best part of the transaction. Very happy with my purchase!
I have been looking for a car for a while. Tried other places to get financed and was turned away. The people at Hudson Nissan were great. Very courteous and understanding. Mr. Dunn went above and beyond to get me a reliable preowned car in a decent price range and still was able to give me something beyond my expectations. The finance manager also was a tremendous help with the final process and explained everything in detail. Will be referring others to them and will be staying with them for a long time.
Dalton, my service rep was incredible. He was very knowledgeable and attentive.
I visited Charleston Nissan for the first time in hopes of purchasing my first vehicle. From the moment I walked through the door I received a friendly greeting, and within minutes I was out on the car lot looking at vehicles. My salesman Nick Winn was awesome from beginning to end. He made the process very smooth, and was very knowledgeable of my vehicle of choice. I would definitely return to Charleston Nissan for my next purchase, and would recommend Nick as the "go to" salesman.
I had a pleasant purchasing experience at Charleston Nissan. Salespeople Michael Gregory and Melanie Ball were kind and very helpful, as was General Manager Tommy Russell. The dealership honored my on-line offer for a used car, so everything was fairly "haggle-free." I would send friends to this dealership.
Great sales experience from beginning to end Chris Mc. was great with working with our needs Thanks I love my 2015 Rogue!! Cheryl Lee
8am Sat., long wait, no shuttle. But good attentive staff and pretty good coffee. Better than most all dealerships.
THIS REVIEW DESERVES AN UPDATE (short version) : The representative I dealt with (Austin, I believe) came back with bad news. Transmission, estimate over 5500! But he reached out to Nissan and the word was, since I was not too far outside of the mileage warranty, Nissan would cover 80% of the repairs. Two weeks later, transmission again and Nissan replaced it for free. I appreciate them going above and beyond to help me in solving this issue. Heck, I was going to give them 4 stars just for free coffee and being pleasant. Thanks, Austin!
Great experience today! Thank you, Daemon for getting my son into his first car! Very professional and courteous...and such a pleasure to work with. Great staff all around!
Charleston Nissan was my first and only stop when looking to purchase my first car. I truly could not have asked for a better car buying experience working with Chris McConnell. He was very knowledgable about the different features in every Altima, never pressuring, his only goal was to get me in the car I wanted for the price I wanted and they did just that. I could not be more satisfied with my purchase as well as the customer service provided here.
Solid interior. Really liked the way the cup holders were placed.
Never have any problems here. Everyone is super friendly and courteous
Hudson Nissan provided the worst car buying experience I have ever had. They do not honor the pricing that they post online (different prices on different third party sites for the same car). They say in their online adds that their $629 dealer fee is included in the listed pricing but once at the dealership, they tried to add that on to the listed price from online. They also try and add a dealer added option (Safety Package) to the price for an additional $1,300 and that is not mentioned until they show you the final numbers. They try and use this as a way to negotiate the price without ever reducing the listed price. I could go on but it is way too painful.
All I can say is stay away from this dealership at all cost. If this is how they treat a prospective customer I can not imagine how they treat you once you become a customer. David Hudson, I am sure you are aware of these practices but if not hope this helps you save future potential clients.
Very good customer service. Easy to deal with. Brad did a great job helping me. Ask for him
It was a nice experience. Jason and the whole crew are very professional.
Wonderful experience! Everyone was very patient with especially my Sakes Rep Travis Washington.. Higly recommend them!!
Great service very help full people and my sales associate Dameion H was very professional and friendly.
Professional services great customer services skills
When I first took my car in, I had to wait over 2 hours just to hear they couldn't solve the issues that day. I was upset, but they made it up to me by giving a loaner car for a couple days until they did the repairs. Upon return, I was not made to wait again for pick up and they did everything well.
Oil change and tire rotation for my Nissan Rogue Sport. As usual the staff was top notch and exceptional. I will always refer people to this dealership without hesitation. By far the best group of people I have had the pleasure of doing business with in the auto dealership industry.
I rate my experience 5 stars because of the experience my sales person, John Griffey provided. He went above and beyond to make my experience wonderful and the process easy. Out of all of the sales people I encountered/observed I am glad to have been placed with John.
Maria was great! She took her time showing us the trucks that we were interested in and she was very knowledgeable on the different features of the Titans.
On the expensive side, but professional, rapid, had good explanations, and worked with me on competitive quotes.
I could have used a run through of the features of the car and how to set things up.
Charleston Nissan did a great job taking car of a warranty issue for us, an unexpected 'detour' to our vacation.
Thanks
Mario was a amazing salesperson. He found the perfect vehicle for me. I love my new Nissan Altima.
I love the staff and service. Extremely knowledgeable, attentive, caring and friendly. As the sales professionals went above and beyond to find the most beautiful vehicle for me. My sales ptofessional "Rashae Singleton" is a true gem. I highly recommend her. Thank you Hudson Nissan.
My salesman was Daemion. He was great at getting my family the best deal possible and was very knowledgeable about the specific vehicle we wanted to purchase. He took his time with us and I ll for sure be back to see Mr.Hubbard and experience his salesman skills soon! Highly recommended!!!!! Great Job! We re happy!!
It was probably one the best Customer service experiences I had in a long time. I think his name was Seth. I wanted to tell someone right away but I did want to make to big a deal about it. I have a mechanic but will come back there for service for sure.
Great experience! I worked with Daemion who was very knowledgeable and helpful. He was very patient and answered all of questions. I didn't feel pressured and I got a car that I really wanted. If you're in the market for a car definitely go see him. Thanks again guys!
Came from Georgetown because they had the color of car i wanted but could not match the same price 4 thousand higher then came back 4 hundred higher i told the manager that i could not do that i just go back to Georgetown then he said no one envited me so i went to Rick Hendricks an bought a Chevy the same day Hudson you can't make money with stupid management
Tim Spann was great. He was very helpful and courteous. Tim answered all of our questions. It was a pleasure dealing with him.
Cars are good but company won't support local vendors. Shame.
The entire staff was very polite and friendly. Mike was our salesman and was very knowledgeable of the car we bought and helpful with all of our questions. My wife and I are both very happy with our experience and would highly recommend this dealership.
I recently bought a Nissan Sentra and before going in I was intimidated by the car buying process, but it could not have been better. Chris was extremely helpful the whole time and was constantly concerned with me being pleased. He was able to answer my questions, make me feel appreciated and ultimately I ended up with a great, new car that I love!
Ryan and the whole Nissan service team are so wonderful and made my car troubles feel like a breeze. Very accommodating and the sweetest crew. Wonderful experience!
With not so great credit, I was skeptical..but John Griffey and the Charleston Nissan family made it happen. I absolutely LOVE my new car..and am looking forward to my son's first vehicle being purchased there.. thank you Charleston Nissan.
The greeter was a little pushy at the beginning. Eddie and John took good care of a 9 month pregnant lady and her mother trying to find 2 cars to meet our needs. We are so happy with our cars. My daughter took 4 hours on a hot day to pick a car. John finally started driving her around the lot with one of the cars we had test driven (since she looks like she could deliver any day). Thank you so much guys!!!!I really appreciate your patience!
Brad, Jordan, Mike & Eddie are top notch! Best sales team ever. No hassle, Relaxed atmosphere. Love my new Nissan! Thanks guys!
Tyler was awesome! Helped us so much, found the perfect car. Couldn t be happier!
service people great always profesionl marchilo nice man
Taylor took the time to listen to me and what we were looking for. Taylor matched us to the perfect truck for us, great job.
We had such s wonderful experience at Hudson Nissan. Our service representative , Jordan Gilliam was so professional and personal as well. He made our experience very enjoyable and informative. We bought a Nissan Rogue and couldn t be happier. Madeline Huffines
The customer service Rep James was friendly and very knowledgeable. I appreciated the rapport he was building with me while making small talk and helping me to understand what services were being rendered to my car. I also appreciated him keeping me updated on what was happening with my car. He was a great example of customer service.
To Nissan, the idea of making a video to show customers what is taking place on there car is a fantastic idea
My vehicle was not fixed the first time but this was the same service I received at Hudson Nissan. Also on my first visit my steering wheel had grease on it and the floor board had about a 4 inch round dirt spot in front of the floor mat on the driver's side.
Might had been a bad time to come but service sucked
Staff was very friendly however when I made my appointment I let them know I would need a loaner car for the day and the person who made my appointment offered me the day/time because they could guarantee me that there would be one available for me. When I got there at the time of my appointment they didn t have any loaner cars that day.
Tim worked with us for several hours, very patience considering we had no idea what we wanted to purchase. We absolutely would deal with him and Charleston Nissan again.
Shane, Mario, and Christen were wonderful to do business with. Big thumbs up.
I usually use Hilton Head Nissan which is awesome! I was visiting Charleston and had some automobile issues and stopped at the Charleston Nissan. I was treated horribly by my service advisor.
One of the best buying experiences of my life thanks to all the staff there at Hudson
Waiting two and a half hours for a SCHEDULED oil change and tire rotation is ridiculous.
Once again, I made the mistake of bringing my vehicle back here. My car flooded and Charleston Nissan let the vehicle sit for an entire week before doing any work. They only did work because I demanded them to AFTER giving them initial authorization to do what was needed to start the repair process.
I would not recommend Charleston Nissan for anything.
Great service, sales experience, and attention to detail!
The dealership will do anything to get your business but does nothing to keep it.
Pleasant experience working with Nick . Good communication, friendly atmosphere!
I walked in the store literally 1 hour before closing & told them "I know what I want, I don't need to test drive it, if you guys can work the numbers for me, I'll leave here with a car tonight, ok?" Since then I left with a brand new 2017 Nissan Maxima Platinum with 11 miles. You guys have worked with me and were patient with me for the 2 hours past closing we stayed. I thank you so much! Daemion, you are a pleasure to work with, never a dull moment when you are around, you are definitely in the right business. Buying a car is a huge commitment and when you have salesmen make you feel at home, this all too helps with the nervous jitters & 2nd guesses that you may endure when making a huge purchase. Daemion & Charleston Nissan made me feel none of that. Matt the finance man, =) thank you for making this possible at almost 10pm at night! You have such a beautiful attitude & your position suits you very well! You guys are truly the best & will forever get my business!
Clay and Derek were awesome! They made buying a new car extremely simple and painless. I will definitely recommend anyone buying a car to talk to either of these gentlemen. Thank you for all that you have done for me.
I had an excellent experience with Charleston Nissan. This was my first car purchasing experience, and I brought my father (purchased several cars)who was very pleased as well. Travis Washington was a superior sales consultant, went above and beyond, and handled all of our needs. I would definitely recommend Charleston Nissan to anyone wanting to purchase a vehicle!
We had a flat tire and could not change it because the key for my locking lugnuts was missing. Hudson Nissan sent a driver out with a master key.
My Last 2 Nissan purchases were through their competitor (sister) dealership across the river since I live 5 minutes from there. This time I decided to do something different. I called both dealerships told them the car I wanted off of their website and gave them the model #. Told them I was going to buy in the next 2 days and would buy the one with the best price. Travis Washington didn't play around. They came back with a fair price and beat the other dealer by almost a grand. Loving my new Rogue. Thanks Charleston Nissan. Will be back next time to purchase when I am in the market again.
Excellent service and really understanding people!!!
The service was done quickly. I was on the road much faster than expected. Everyone was polite and ready to help.
Marcello was very helpful... Communicated with me regarding the status of my vehicle on a timely basis. He also reminded me of upcoming maintenance.
Shady service department. Every time I've come here these snakes try and milk me for more money. Service takes longer than it should. Go elsewhere.
Great place to have your car service. Clean bathrooms, lobby, waiting area. Staff was friendly, I didn't feel pressured to buy additional services. Technician was ver informative. All around great place.
Great experience from start to finish. Travis has been excellent with the process of the sale from start to finish. All of the employees there create a very welcoming and comfortable atmosphere. Thank you again for everything Travis, and The Charleston Nissan family.
Great service from start to finish of the buying process. I am in Orlando, bought my car site unseen, and could not be more please when it was delivered right to my door step! Great job Joe and the team at Hudson Nissan of Charleston.
Take a few minutes and read the 100+ 1 star reviews!
I couldn't afford insurance so I had to cancel a planned purchase. They tried to steal my $200 down payment... Ignored my calls, emails and texts. Had to do a charge back through my bank to get the $200 refunded. I may have returned in the fall once the 3yr old accident dropped off my record and I could afford insurance but due to the way they tried to steal $200 from me, I will certainly never return. Highly unethical behavior for a multi million dollar company! Also, typical high pressure and sketchy sales tactics to force you into a car you can't afford with high interest. I was pre-approved at 4% through my bank but they TRIED to insist I use their financing at a higher rate in order to get me in a car that instant.
UPDATE: I have changed my review BECAUSE of salesman, Joseph Autrey and General Manager, Paul. They have completely changed the way I feel because of their AWESOME customer service and just plain old human decency. SO...we ended up purchasing 2 vehicles instead of the one we were shopping for that was for my son. We WILL go back. However, we will ONLY deal with Joseph!!!!
Horrible service. Saw a Nissan Rogue on car gurus. Reached out to the dealership for more info. Set up everything with Morgan (Internet Sales). She sent the price and car fax and set up the appointment. She told me they would pull the keys, have it sanitized and ready to go when we got there. She even texted me at 4:39 asking me what my son thought. I responded and said he couldn't wait to see it. I also texted her on the way to the dealership (which my Appt was at 6:15). When we got there, the salesman she set us up with, Damian, was with someone else. Who he claimed he thought they were his Appt. Then he told us they just sold the vehicle. When I asked about the fact they were supposed to have pulled the keys for us, he said they don't do that without a deposit. I then mentioned to my son about looking at another vehicle in Sumter. That's when Damian said to us, "do you just want to do that?" He DID NOT EVEN WANT to sell us a car. We were leaving, when Joseph came up to us and tried to work with us and make it right, but the sales manager did not want to work with us on numbers even though they sold the vehicle we wanted to look at out from underneath us. I WOULD NOT recommend purchasing a vehicle from them!!!!
Excellent car buying experience. As an out of state buyer, they provided me with plenty of photos and videos of the car and an honest description on the condition. They worked with my credit union and made delivery simple and fast. When the car arrived is exceeded my expectations in condition and options. I worked with Melanie in sales and Eddie in the business office. Buy with confidence!
Dameon Hubbard has been my car salesman for over 10 plus years! He is the best
Really poor dealership. The lady Victoria was nice and tried to be as helpful as she could, but whoever their manager or sales leader is, I didn't catch his name but he is rude, cocky, and overall does not seem to care about helping people find what they are looking for. I went in there, just to browse and see what they had the first time, Victoria came out and asked if she could help me which was fine. I told her I was looking for something like a station wagon. They didn't have any traditional style wagons on their lot but she showed me a few options she thought I might consider. Then whoever the dude is comes out and asks me why I was looking for a wagon. I told him because I really don't have a lot of stuff, I can actually fit it all in my 2003 Sonata sedan, but I would like a little more room to fit it in if I ever decide to move again. He honestly suggested that I purchase a sedan, and spend $150 to install a trailer hitch so that I could rent a U-haul instead of helping me find something similar to what I was looking for. So fast-forward a week to today and I get a call from Victoria, there's a 2013 Kia Soul she thought I might like. I went there, test drove it, few things I liked about it, few things I didn't as compared to a 2010 plus model I had driven a few days before. So we go and sit down to talk about it and negotiate a price. The Soul, listed at $13,500 (with a slash through it on their website) they wanted a total of $14,700 or so for it, and the most that they would wiggle with me as I told them I am not going to spend that much, was to the original $13,500, granted that is after taxes and fees, but they were also only able to lower that much by taking away their overpriced fee for "free" oil changes. I mind you, this is a 2013 Kia Soul base automatic wagon with the smaller 1.6L 4cyl engine, no more than the standard bells and whistles, 31,500 miles on it that had been in an accident that had no detailed report. So she brings Mr. Uhaul-know-it-all back to talk with me. He says they're firm on the price, and it is priced that way due to their $2,000/yr depreciation factor, which would put this 3 year old, base automatic soul at around $19,000 brand new. KBB prices this car, with no consideration of the accident at $11,873 from a dealership. I come home because I wasn't going to give my money to someone who is rude, disrespectful, and doesn't care to help anybody who he can't swindle into a brand-new Nissan. I look up what the price of a brand new base automatic Kia Soul was in 2013 and it says $14,800, a brand new 2016 Kia Soul base automatic is priced at $17,900. So much for your $2,000/yr depreciation value. Do yourself a favor, if you're looking for a car and would like to get an honestly decent deal, GET AS FAR AWAY FROM THIS DEALERSHIP AS YOU CAN! If it wasn't for Victorias' politeness and honest effort to help this would be a 1 star review, so I would like to thank you for your kindness and help Victoria, as for you Mr. Uhaul, if you're wanting to make a sale, you probably shouldn't treat a potential buyer as if they are an idiot who knows nothing and does no research before considering a purchase. I hope you see repercussions from your awful customer service.
Everytime I'm in the service department I have issues. I had to personally go get the finance woman this time so she can reprint some documents so that I could take to the service department.
I got a beautiful car, reasonably priced. Salesman, Greg, was very helpful and informative.
John Griffey is the man to go to!! Very helpful and knowledgeable about the car buying process! Went above and beyond to help with my purchase from Charleston Nissan!!
I recently went to get information and Hayden was extremely friendly and informative! He answered all my questions and wasn't pushy with getting something I didn't like.
Service was excellent, and staff communicated well at each stage.
Austin was great in catering to guests and me especially! The service provided by Hudson Nissan on Savannah Highway never disappoints!
If you're in the market for a new or usedan car, Dameon is the man! He was helpful & thoughtful of my disability, he was courteous enough to drive the cars I was interested in up to me to see so I didn't have to walk all over the lot. I left with a great deal & at an affordable price within my current budget. I was very happy on the way home in my new car!
hudsonnissancharleston.com
