Hudson Nissan in Charleston SC Review

It seemed really good at first got great customer service when they're selling it to you but after the fact that goes horribly wrong my 72 year old mother is sitting right now with nothing to drive for the last 4 days because she bought her truck in on something they did and they just dropped her off at her house 50 miles away and said he will call you when it's ready 4 days later nobody called finally I picked up the phone to call today because my mother has a great grandkids and has to be able to get around when I called everybody seem little concerned so yeah we'll get to it when we get to it not what I want to hear. somebody will get to it today . four days ago you should have told me that I have a family that's continually buys cars from Nissan I think this is the third one between my brothers and my mother and I'm hopefully convince them this will be the last one this is bad customer service and seemed like every time we show up for warranty service something new to be taxed that wasn't covered by the warranty the warranty is a joke I just hope that my mother can get her truck and and trade it for something else thanks a lot Nissan for the great customer service. Not like the lady said you answer the phone I know you're frustrated but there's nothing I can do about it and then she transferred me to someone else abruptly not hold on. Please wait I just want to talk to you so here's someone else buying a car is an important choice make sure you pick somebody who actually cares about you after you buy and obviously Nissan is not that

I went in to get an oil change. I was well taken care of by Anwar. He was very helpful and answered all of my questions.. and I had a lot of questions. The wait wasn t too long and I appreciated the complimentary refreshments.

My service rep, Seth, was exceptionally courteous, answered all of my questions, and my service was completed very quickly!

I recently purchased a vehicle with Travis and he was fantastic. Sent me pictures and a video of the Sentra I was looking at and had the car pulled up and ready to test drive when I came to the dealership!!! Charleston Nissan and the whole staff and completely committed to helping the customer and making sure you have all the information you need. Thank you Travis!

I really appreciate my experience with purchasing my 2014 Chevrolet Equinox from Charleston Nissan at 1714 Savannah Hwy. Stephen Garcia was very helpful, knowledgeable, and took the time to research the questions that I had that he wasn't able to answer on the spot. If you are in the market for a new/used car, Charleston Nissan is the place to check out! Thank you all for assisting me.

I would recommend Hudson Nissan of Charleston to all my friends and frankly anyone who will listen! ha ha Seriously, I was astounded and pleasantly surprised. I went in fully prepared to have "the car buying experience" but the staff at Hudson Nissan made it a real joy! I really have to say a special word about my salesman Leroy. This was not an easy sale but he was kind, thoughtful, knowledgeable and respectful of me, my time and my goal of driving away in a new Nissan Rogue Sport.

so i went to there service center to get my front driver side window repaired
after 4 hours at the service center i called them to see where the car was at in the repair
they told me that my window mount motor was burnt out ok how much was my next question
when the lady helping me said 650 dollars i was shocked
so i did some quick internet searches for parts and labor and found that they were close to 300% above market for what they were going to do
when i confronted the person on the phone about this the said that with all the labor and other charges that is a low as they can go
well i called around in the Charleston area and a garage lees than five minutes up the road would do it for half of there asking cost
so in summary i would avoid there service center all together for they price gouge all the time and they think that people cant look up what things cost and will not confront them on it
Considering that i have recently bought a new car from them months ago and was planning on buying one for my wife after this experience will definitely be looking for a new car dealer
people of Charleston you have been warned

Michael gregory was a huge help for my car buying experience will recomend nissan and michael to friends and family

This was far and away the best auto buying experience I have ever had. Nexsen Davis, my salesperson really went above and beyond to locate the truck I wanted. When I arrived at the dealership to finalize everything he had all the paperwork ready and in order. He handed me off to Eddie in finance who made that process seamless. After the sale was complete, Nexsen took me out and went over all the details of my new truck as well as giving me a tour of the service department.
5 star buying experience !
Thanks,
Jack Taylor

The service department is very helpful they work hard to get you out as soon as possible.

Everyone was so nice Charlie bodine was awesome thank u Hayden for all ur help also

If you try to drop your car off on a Sunday you can park it at the gate and drop the key in the drop box.

Svc. Dept lacking in the paying attention to the fine details. Had my car taken in to replace battery, the tech left the old battery in the back of SUV and the tire storage compartment door was broken. Also he put his greasy hands all over the car outside and inside. Car was not washed at all.

Everyone was nice and helpful and got the job done without a long period of time.

The Morris team did everything in their power to meet my needs for a vehicle and provided me with a wonderful buying experience for my new Altima.

Greg Gould is the person who helped me get my new 2017 titan. He was helpful as could be and very respectful to my wishes and needs out of a vehicle. I will definitely be coming back to deal with Greg when the time comes to trade in.

Under warranty work done didnt purchase her but will be doing service here . The lounge is super nice and the update you on the progress very impressive.

Derek was awesome and made the car buying process easy! I'm very pleased with my new Ford Edge and the costumer service I received from the entire Charleston Nissan team.

I went in to get an oil change. It was straightforward and the customer service was excellent.

Rep was very knowledgeable and made sure my satisfaction with their service was met and exceeded.

Awesome service with these guys. Definitely a go to in the event you wish to purchase a Nissan.

Wow! I was really impressed by Marcella, her customer service and all the amenities! The young lady was very warm, inviting, accommodating, knowledgeable and a pure pleasure to work with!

I loved both of my experiences with Charleston Nissan! Derek was a great salesperson, honest and forthcoming. If he didn't know answer, he would go ask. The managers were helpful and wanted us to get the car we wanted and needed. Great experience!

My encounter with Hudson Nissan of Charleston began on a Friday afternoon with a phone call from Chris Classen. Our conversation was beyond pleasant and ended with an appointment for the next day. Upon my arrival I was greeted by a team member who let Chris know I was there. Chris offered refreshments. We got down to business as I needed car. After getting to the basics (personal, income, car peference what size,style,bodycolor etc.) we went on a couple test drive. I found a car I was interested in. Upon returning, we went and finished the rest of paperwork. I wasn't able to get the car due to my credit however my husband cosign...I still wasn't able to get the car. Chris went to have a talk with one of the Managers by the name of Ed. With Chris and Ed working together, I left that same day in a Used 2014 Nissan Pathfinder that I put little money down. I couldn't be more happy. Thank You Chris Classen and Hudson Nissan of Charleston. If your in need give Chris a call you can't go wrong.

Great experience - bought the car online - closing was speedy - price and service was fantastic. Thanks CHARLESTON Nissan!!!

I took my car in for service everyone was very nice especially Danny in service they have a nice waiting room with snacks and drinks very nice

Daemion at Charleston Nissan is a great help. He is very knowledgeable and can help you through the tiring process. If I could give 10 stars I would!!! Thanks for all your help in looking for a car Daemion!

The experience was amazing. The first time in my car buying experience it has been so simple! From inquiring about a vehicle, to a call right away from my salesman John Griffey, to his feedback, very personable and great customer service. Mike Simard the sales manager, excellent customer service that i have never seen in a sales manager. Introduced himself and very personable! You need a vehicle see these two and Charleston Nissan

Our sales professional, Brendan, was very knowledgeable about all of the features of the vehicles but I never felt he was trying to "sell" me on a specific car. He cared about what I wanted in a SUV and gave me all of my options. He was friendly and I highly recommend this dealership and especially this sales professional. Excellent experience!

Travis Washington, Travis Washington, Travis Washington....super salesman! If you need a car call, email or GO see him! Great service all around. First car I've purchased in almost 9 years....worth the wait! Thanks Charleston Nissan and Travis :-)

Overall my experience with Hudson Nissan has not been well but I will start with the good. The sales rep Jay Mort I really liked, I felt like he took care of all the questions my wife and I had about buying our car from Nissan and was an overall good guy and I would recommend him, just not at Hudson Nissan. Unfortunately I think he was given some untruthful information that he told me in the process.

Now for the bad. So during the review of the car I was informed that there was 3 extra packages included on the car already and it was not a choice to see if I wanted them or not. That did increase the price the car was advised for and I still accepted it. Come to find out that in fact they were not installed on the car, when I asked to see if I could redo my contract so I would not have to pay them, they refused to removed them even though I was told they were already on the car and I did not have a choice. So I did have to schedule a time to go into the dealership and install them since i might as well have them installed since I had to pay for it anyway. When I got to my car I noticed that a rubber cap on the hood of the car was broken off and so I went to the service area to inform the manager, he got the tech to come meet me to take a look at it. The tech immediately denied any fault and said it must have been like that before. after a bit of back and forth he finally "put some sealant" on it and said it was fixed. Needless to say it fell off going down the road later and I fixed it myself. One of the items that I had to get installed was a tracking system into the car and it connects to your phone and such. it seems like Nissan has yet to activate it so I cant do anything with it. I have been trying to get a hold of the dealer for a couple of days and leaving voice mails but nothing back yet

That was only the first issue. So remember when I had to sign the paperwork to get the car, well the finance guy said that I was going to get a 5 year warranty on the car for no additional cost as part of the purchase. Needless to say it was not free and added another $2200 to the cost. this was of course slipped in because they messed up the paperwork the first time and and I had to come back to re sign paperwork. Additional I was lied to about the length of the other extra packages also. I was told it was a 5 year interior and exterior paint protection, it ended up only being 3 years. So remember when I had to go take my car to get the extras installed. So it actually turned out the the second time I had to sign paperwork Nissan screwed up and I had to sign paperwork again right away or the bank would have some big issues with me. For those at home counting that is 3 separate time I had to go through the process of all the paperwork.

So in conclusion I will not be going to Hudson Nissan of Charleston for any new car needs in the future. I think it is quite possible they reply to this negative post with a generic message saying to give them call to fix this. Well I have been calling everyday for the last few days and have heard nothing at all, y'all can call me back.

All of the people that I dealt with Were very professional. Seth Ask me what I needed done to the vehicle and what the recommended maintenance was for it.
I told him to go ahead with it And everything was done very professionally.

I was really frustrated by the issue with my new 2019 Nissan Leaf, where the apple car play would cut out when playing through the car's audio system. I showed them that when i wiggled the usb cord in the jack, it would cut out. They heard my frustration and decided to do some research, and genuinely went the extra mile to help me figure out what was causing the issue. They were both patient and courteous in dealing with my frustration and persistent in getting the issue resolved. They have won my trust and I will definitely be bringing my car to Hudson for all my future service appointments! Thanks Guys!!

Joe Green helped me pick out the best Nissan Titan I could have asked for. It was right in my price range with all the perks I wanted in a truck. I highly recommended nissan and more importantly recommend joe green to help pick out your dream vehicle.

I highly recommend Hudson Nissan of Charleston. They have a great team and go above and beyond. Ask for Mike!

Melanie Bell helped me with my purchase. She was referred to me by a friend who was a former coworker that's spoke very highly of her. This was my first experience purchasing a car and she was fantastic. Very friendly, knowledgeable, personable, and her no pressure sales style was great! Highly recommend her and the Charleston Nissan team. Very happy with my purchase and my experience.

We love our new 2016 Nissan NV3500 HD 12 passenger van thank you very a great buying experience while on vacation in SC from FL. Henry H. You ROCK!!!!!

The sales staff don't pressure you at all. They make everything easy. Everyone works hard to find a deal that will be great for you. I will only buy my cars from Charleston Nissan.

Great crew of professionals. Friendly atmosphere and a no pressure style of sales.

Clay and the sales manager are the worst!!They waisted 3 hours of my time. I live a hour and a half away from Charleston and didn t get home until 9:00 pm because of these two. Definitely would not interact with this dealership.

We were suppose to pick up a Nissan Sentra for our grandson today. We had completed/signed all the paperwork paid a $2000 deposit before hand, purchased insurance only to find out the sales Manager had made a $800-$900 mistake and therefore we could not pick up the car unless we now pay $800 -$900 more. How unprofessional, this would have been our 3rd car buying from Nissan Charleston - the second car just this year. Needless to say never again! Stay away; this business cannot be trusted.

I cannot say anything negative about my experience with Charleston Nissan. Every single person I have been in contact with from the service and parts departments including Becca, Ben, Josh and Mike H. and Mike P. have been nothing but professional. They have heard me vent about my '06 Xterra and the issues (purchased from another dealer and Nissan America downfalls and disappointments) and took every bit of my frustration and answered with calm, cool professionalism. As a small example, I needed a replacement hose, and Mike P. not only spent 30 minutes trying to locate the exact not-very-well-documented hose, he came out to see the hose just to make sure we had the correct part.

Who knew I'd find my next Camry at the Charleston Nissan dealership?
Nick Winn won me over with his easy going nature. Winn is an ideal car salesman; he is willing to listen and puts the customers' need first.
The Nissan staff has been very efficient and friendly. The venue is comfortable with food and beverage amenities if your car buying day is going to be a long one!
Thank you

Do not deal with these people. They use dishonest and underhanded sales techniques. I had a salesman ask me to bring him cash as part of my payment. They intentionally try to mislead you around financing. The free oil changes are only free if you don't value your time, it will take hours to actually get it done. Go somewhere else.

Not impressed. Serious Integrity Issues.

I saw this van online on Car Gurus and reached out. I texted the Salesman and set up a time to come and purchase the van. I brought the cashier's check for the agreed price.

I was giving multiple prices at different prices and even signed a document that said (internal use only) and had a different price on the paperwork than my final paperwork. They put on the other paperwork the price was a warranty, but then had me sign off that there was no warranty. It also looks like they activated some sort of GPS tracker service without my permission as well. Nothing matches the pricing and they are very tricky.

The second key I had, didn't work, went to check the battery and learned the whole key had no guts. I reached out to the salesman and never heard anything back. Had to spend 150 on a key.

Even as a cash buyer the process was close to two hours. At the end of the day, felt like I was on a dirt lot. I plan on filing with AG.

Good folks. Trade-in was easy, in and out in under 2 hours. Hint, go just before closing and take your crazy toddler children.. also, services was a breeze. Caught up on all recalls without hassle.

It is the longest oil change in Charleston. Would not go if I did not have free oil changes!

Great customer service, quick service, great business

This is not for this particular dealership, this is a review on nissan as a whole. The cars themselves are not bad, but definitely not my favorite. I have had a couple bad experiences with them, and even this dealership!
I had a rim dented on one of my tires, can you guess how much the rim costs for a stock rim for a 2016 Nissan altima? 828 dollars. 828 DOLLARS FOR ONE RIM. And yes I clarified with two people that this was correct.
Can you guess how much I'm buying one online for? 150-250$ max. This means this company literally is ripping off their own customers and blowing the roof off with the price.
I can literally get a lift kick and rims for my boyfriend's truck for the same price of four rims from Nissan. This is bull, especially because they most definitely spent little to nothing on these things.
For this reason I went right away to get rid of my altima. No it wasn't the cars fault or anyone's fault that the rim got dented, but just for that reason, I don't feel like I'm in good hands and now there is bad blood between the brand and me. Bye nissan, never getting one again.

Great customer service. Dameon patiently found me my perfect vehicle!

Used the website to find a car and the next day it was mine. Very easy process Julian and Paul took me thru every step, explained everything in a timely manner. Was very please with the service and follow up call that came as well. I highly recommend Charleston Nissan to any.

Hands down the best car buying experience I've ever had! Start to finish we were only there an hour and a half. My children were never made to feel like an inconvenience they were included and spoken to like they mattered. The sales man Steven got them drinks and directed them to snacks and toys. While the finance guy Donald had candy and let them play with his cool car computer mouse. I wish I started here vs the terrible experiences I've had with other large dealers in the area.

They did a good job. The only thing I was not satisfied with was they usually vacuum out my car. Did not change the work or service.

Great experience. The guys at Charleston Nissan are quick and informative. There was no pressure, and they put my mind at ease with any questions I had. Highly recommend this place.

I have purchased a lot of cars in my day, but Charleston Nissan gave me a deal of a lifetime!!! I was very pleased through my whole process and I would like to thank Travis Washington for all of his help. I feel as if I've made some new friends dealing with Charleston Nissan!

Folks I will keep this simple. If you want an honest, upfront car buying experience with a true pro, then talk to Melanie Bell of Charleston Nissan. With her, she has mastered the art of LISTENING to my needs and not her wants. She landed my wife, kids, and myself in a brand new Nissan Pathfinder that has us smiling every time we drive and ride in it.

Thanks again to Melanie Bell, and Charleston Nissan for providing my wife, and myself with a great vehicle at an OUTSTANDING value!

PS: My neighbors just bought one too. (I sent them to Melanie) Thanks again!!

Nick provided excellent customer service. He really worked with me. He went the extra mile.

Very pleased with the professional service my husband and I received from Nick Winn. He went above and beyond to make sure we were satisfied with our choice of vehicle. The staff was very friendly and professional. I highly recommend Charleston Nissan to anyone looking for a vehicle.

Very professional and helpful in making decisions about my NV. Also a clear vehicle after your service.

I am a fair and very reasonable person and run a successful business. Hudson Nissan is, without exception, the single worst business I have ever dealt with. And that s saying a lot! Run, run, just as fast as you can. Lies, repair mistakes, more lies, and absolutely world-class jackass attitudes!

I have searched for the right Nissan Murano Cross Cabrolet and finally found it at Hudson Nissan of Charleston. Scott Barrett was essential in making it happen. From the first conversation to driving it off the lot, Scott was there. Hudson sold the car originally and maintained it. Jeremy trusted my assessment of my Nissan trade from out of state to make it happen. Honest and trustworthy all the way.

Hayden Depedro , was really professional and entertaining at the same time. He helped out and perfectly answered all the questions I asked .

I came in pretty upset bc a locked nut had been broken off on one of my tires, a tire that I ve never had to have any work done too on a car I haven t even had for 1 year yet. Well, Marcella, was amazing!! She assured me that they would fix it and make it right and get me out of there as quickly as I could as we were on our way out of town. She and the service were outstanding! I will now be back for all car maintenance!

Cody Kadish is amazing what a great experience! This was the best car buying experience I have had, everyone was friendly and helpful. Thank you

Bought my first car there and couldn t have had a better experience!!! Mike Dedalto was terrific, not only a great car salesman but also great to have a conversation with!! Made it a fun time looking and making sure we had everything we needed in a car!! If you go make sure to ask for mike he will make it such a wonderful experience!! Also Christin S in finance was amazing!! She helped us figure everything out and genuinely cared that we got what we needed!! I absolutely LOVED her. If you are looking for a new car come here!! They will make it a great experience all around and sell you an amazing car!!

Greg bent over backwards and ran in so many circles for our family! He made sure we were completely satisfied with EVERYTHING before completion... We are the proud owners of a Nissan Titan thanks to him!!!

Austin the service rep was incompetent! Also i don't know why you guys would let a guy with brown teeth greet customers i felt really uncomfortable. Service manager Dan Ford if that's his real name which i know is false called and told me about how you put your customers first. He said he was calling with specifics when that was my first time talking to him. I'm pretty sure you have to speak to both parties to get specifics. I was charged almost 1,000 bucks to get a new key made and an ignition amp they said i needed. Both parts together costs under 400 bucks so how was i charged 600 bucks for labor. A complete rip off and incompetent workers!!!!!!!

We love these guys, We were treated like family. Special thanks to Marcus, Greg, Henry and Mr. Morris himself.

We were perfectly satisfied with our service visit at Charleston Nissan. The service person was congenital and offered us refreshments. He also kept us informed on the progress of the work.

Well let's start off by saying in April of 2017 I bought a brand new Altima. The customer service was exceptional and my sales guy Stephen Hardman was absolutely amazing. He answered any and all questions I had and handled anything I requested. So let's move on I went back a few weeks ago to get my first oil change on my Altima. Well I ended purchasing an additional vehicle that was used. I dealt with a different sales guy by the name of Greg because Mr. Hardman was not there. And oh boy do I regret it to the core. The customer service was a -0!
I left the vehicle there to get detailed and came by later that night before closing to pick it up. Greg was not their ok fine I had not spoken with him since I left the dealership earlier that day. But Mr. Hardman was and took him and another guy to figure out where the keys were no biggie. So Mr. Hardman an I walked out to the car and he sat in the car and went over all the knobs and such as he did with the Altima which is much appreciated. It was dark by the way when I picked the vehicle up. So anyway the next morning I go out to the car to look in the glove department to look for the paperwork that I asked for. Which included the inspection they did on the car and the car fax. Also I needed to know if an oil change had been preformed and when they next one would be. Well guess what? None of the papers where there and along with that the car was not even touched!
The trunk and backseat was full of dog hair there was crusted up looking dust in the door compartments along with some chewed up yellow candy in between the seats. I mean really ??? This is how you do business and take care of your customers? I'm so disgusted with this experience I don't even no what else to say. But what I do know is that in the future I will not do business here again and when asked by my clients where I bought my car since I do rideshare. I tell them to stay clear away from here and then I give them my explanation as to why.

I met a sales woman Ms. Melanie. She is very cooperative and knowledgeable. Others staff members are also warm and welcoming.

Danny was very helpful and understanding about our needs.

Extremely fast getting me in and out for an oil change. Jeff did an excellent job.

We worked with Nick Winn. Awesome is the least we can say. He worked with us the entire day, between changing our minds to curve balls. We appreciate his patience and honesty. Would defiantly go back to see him. A+ in our book!

Wonderful people. Very welcoming. Most dealerships have a staff full of fast talking salesmen so I was skeptical, but Daemeon Hubbard was awesome. He was very patient, knowledgeable, honest, and sincere. Oh, and I love love love my car. I would suggest anyone to go here. You won't regret it.

Great customer service, employees are very attentive to customers. Waiting area was clean with refreshments.

Great buying experience at Hudson Nissan. Jasmine and Mario were very patient with my indecisiveness about what I wanted and could afford but they both went above and beyond to get me a good deal for the car I fell in love with. I'm truly loving my first ever brand new car - 2019 Nissan Rogue

Great sales lady
Very knowledgeable

Was easy to talk to and was in and out quickly. Would recommend a friend.

Service technicians were very friendly and courteous.

Danny, Roly & rest of people in service did an outstanding job so my service was excellent!!

Charleston Nissan not only just got me into the greatest car I've ever owned, but delivered by far the single best buying experience I've ever had. Brand loyalty to Nissan cars goes back in my family to my grandfather who would buy only Nissans, because of the consistent quality and reliability of their build. George at Charleston Nissan spent hours with us, even passed closing, taking the time to listen to our situation and needs. He let us test drive 3 different cars and enjoyed helping us out the entire time. Having been in the industry for years, George was somewhat of a car expert, and I was amazed at the questions he was able to answer. And when I asked about a feature he wasn't aware of, he simply told me he didn't know the answer, but was happy to look it up. We weren't a "potential sale" to George, we were real people to him -- which is a professional and genuine integrity that can't be faked. He was aware of inventory that had just arrived but hadn't yet been photographed for the web; because of that, he got us into the perfect car. He was willing to show us multiple options, and we ended up paying no money down, with no change in the monthly payment we've been paying -- all while upgrading to a better vehicle that has fewer than 7,000 miles on it! We are so grateful to Nissan, and to George who showed us the first-class treatment that my family has always noticed. Thanks so much, Dr. Ian Murphy

I stopped here on 5 AUG 2017 with my girlfriend's Versa. There was a large piece of plastic dragging under the car from a collision with a raccoon. Dustyn was immediately helpful and within 5 minutes, tacked the plastic back up and secured it with a screw. He expected no compensation for his timely help. I was very impressed with his courteous help and that we were back on the road within 10 minutes.

Parts and service people lacking. Retail parts slow. Cashier was great. Want your money, not your business.