Char Olsen

Review of Hudson Nissan in Charleston SC

Well let's start off by saying in April of 2017 I ...

Well let's start off by saying in April of 2017 I bought a brand new Altima. The customer service was exceptional and my sales guy Stephen Hardman was absolutely amazing. He answered any and all questions I had and handled anything I requested. So let's move on I went back a few weeks ago to get my first oil change on my Altima. Well I ended purchasing an additional vehicle that was used. I dealt with a different sales guy by the name of Greg because Mr. Hardman was not there. And oh boy do I regret it to the core. The customer service was a -0!
I left the vehicle there to get detailed and came by later that night before closing to pick it up. Greg was not their ok fine I had not spoken with him since I left the dealership earlier that day. But Mr. Hardman was and took him and another guy to figure out where the keys were no biggie. So Mr. Hardman an I walked out to the car and he sat in the car and went over all the knobs and such as he did with the Altima which is much appreciated. It was dark by the way when I picked the vehicle up. So anyway the next morning I go out to the car to look in the glove department to look for the paperwork that I asked for. Which included the inspection they did on the car and the car fax. Also I needed to know if an oil change had been preformed and when they next one would be. Well guess what? None of the papers where there and along with that the car was not even touched!
The trunk and backseat was full of dog hair there was crusted up looking dust in the door compartments along with some chewed up yellow candy in between the seats. I mean really ??? This is how you do business and take care of your customers? I'm so disgusted with this experience I don't even no what else to say. But what I do know is that in the future I will not do business here again and when asked by my clients where I bought my car since I do rideshare. I tell them to stay clear away from here and then I give them my explanation as to why.