Ryan Lewis

Review of Hudson Nissan in Charleston SC

Overall my experience with Hudson Nissan has not b...

Overall my experience with Hudson Nissan has not been well but I will start with the good. The sales rep Jay Mort I really liked, I felt like he took care of all the questions my wife and I had about buying our car from Nissan and was an overall good guy and I would recommend him, just not at Hudson Nissan. Unfortunately I think he was given some untruthful information that he told me in the process.

Now for the bad. So during the review of the car I was informed that there was 3 extra packages included on the car already and it was not a choice to see if I wanted them or not. That did increase the price the car was advised for and I still accepted it. Come to find out that in fact they were not installed on the car, when I asked to see if I could redo my contract so I would not have to pay them, they refused to removed them even though I was told they were already on the car and I did not have a choice. So I did have to schedule a time to go into the dealership and install them since i might as well have them installed since I had to pay for it anyway. When I got to my car I noticed that a rubber cap on the hood of the car was broken off and so I went to the service area to inform the manager, he got the tech to come meet me to take a look at it. The tech immediately denied any fault and said it must have been like that before. after a bit of back and forth he finally "put some sealant" on it and said it was fixed. Needless to say it fell off going down the road later and I fixed it myself. One of the items that I had to get installed was a tracking system into the car and it connects to your phone and such. it seems like Nissan has yet to activate it so I cant do anything with it. I have been trying to get a hold of the dealer for a couple of days and leaving voice mails but nothing back yet

That was only the first issue. So remember when I had to sign the paperwork to get the car, well the finance guy said that I was going to get a 5 year warranty on the car for no additional cost as part of the purchase. Needless to say it was not free and added another $2200 to the cost. this was of course slipped in because they messed up the paperwork the first time and and I had to come back to re sign paperwork. Additional I was lied to about the length of the other extra packages also. I was told it was a 5 year interior and exterior paint protection, it ended up only being 3 years. So remember when I had to go take my car to get the extras installed. So it actually turned out the the second time I had to sign paperwork Nissan screwed up and I had to sign paperwork again right away or the bank would have some big issues with me. For those at home counting that is 3 separate time I had to go through the process of all the paperwork.

So in conclusion I will not be going to Hudson Nissan of Charleston for any new car needs in the future. I think it is quite possible they reply to this negative post with a generic message saying to give them call to fix this. Well I have been calling everyday for the last few days and have heard nothing at all, y'all can call me back.