Huawei Technologies Co. Ltd. Poland Reviews

don't buy phones from this company, Chinese fan. everything goes quickly, like everything is ok, but most options need to be deciphered for a very long time, and besides, they block the phone from time to time, be careful, I don't recommend shit !! try to write complaints to them on their site it is impossible, and they clearly state please mark "complaints", "questions" and you can write to them, I tried and not quite that the description is barely in 3-4 sentences is not yet wanted to send. I didn't try to call because I had their phone blocked by them!

I was a very satisfied user of your phones and authorized service, who easily repaired faults that occurred several times, but with several dozen devices it could happen. Unfortunately, they were repaired without any problems until HUAWEI was the sponsor of these repairs, because when the service was at fault, it is already uphill and they wash their hands.
On July 16, 2020, I gave the huawei mate 10pro phone for warranty repair. The line reader module and the audio module have been replaced. Unfortunately, on August 7, 2020, the phone was accidentally flooded with water, so I went to the service as soon as possible, where I counted on quick help. Unfortunately, as soon as I explained that it was about flooding, the service stated that they do not repair the flooded devices and tried to send me to a private service where they repair such faults, without taking into account that it could have been caused by poor assembly during the previous repair. Despite the reluctance of the employee, I submitted a complaint to your service for a poorly performed repair service, because water was clearly leaking from under the back cover (video and photos for inspection), which was replaced due to a defect in the fingerprint reader. 10 August 2020 The service contacted me by phone that the repair is not profitable (PLN 3500) and that I can pick up the phone ... In short, at the time of my reception they had me in their hearts.
I am asking for help in this matter.

I purchased a tablet in 09.2017. After the update, the tablet began to show the error when switching on and additionally began to go crazy battery. I do not know about this so I gave it to the shop where I bought it. Mediaexpert handed over the tablet to the service guarantee. Ccsonline.pl service refused the guarantee because of traces of unauthorized interference in the software and announced that the warranty no longer applies. I'm sure that it was my fault that nothing was done on the tablet except updating the tablet, which is further enforced by the Huawei software. No words. I have no warranty and I do not have a working device. It's time to buy a new one. But certainly not from your company!

08.12.2019 The phone has updated seamlessly to Android and EMUI 10. Huawei P30 Lite T-Mobile.

Lack of contact I called for 4 days and nothing but massacre helpline is a fiction I have a new phone blocked and no one to contact, I sent a notification on the site of the unfortunate Huaweia and I had confirmation of receipt by courier a week has passed and nothing !!!!!!!! !!!!!!

I used this company's router. It worked smoothly. What every launch he whined to get updated. I left out. Until finally I gave this update. The device stopped working after it (a bug in the software that prevents the connection from the SIM card without simlock). I called technical support, except that the woman working there can not advise anything constructive except for specialist advice "on / off, another sim card, etc.", she said that I had to send the device to the service - ATTENTION for which I should pay. Yes - the manufacturer issues an update with an error, and then I have to pay for servicing the device!

The last time I bought a device from this company !!!! P10 lite was cool
I bought a p20pro, the phone hung up, it went like he wanted, but maybe I came across such a copy.
In May I bought a p30 pro phone some time ago it lost range and then it did not recover. Phone sent to the service, I waited for him 2 weeks after which the service exchanged half the phone. After receiving a call from the courier I was shocked. Some parts are flying in the phone, I now have a rattle for 4k zlotys. I called the hotline, to the service and everyone has the same song, send it back to the service. I don't buy a phone so that the service would keep it and take it apart twice a month !!!! Poor like 150, the Apple device is exchanged for a new kiss with an apology in your hand, here they have you deep in the ass. I do not recommend and do not buy this dung !!!!

There is no doubt that the recent high-profile arrests of the ABW agent and the director of the Polish branch of the Huawei company are related to these American pressures. According to the New York Times, the American side informed the Polish side that countries using telecommunications networks built based on the infrastructure of the Chinese Huawei concern will be considered dangerous for American soldiers there.

the best phones in the world! Apple does not grow up to them. I do not know why this American campaign ...

I do not recommend. The rule of the 2-year warranty is a joke. They said they would remove the phone's charging problem, but first they must remove the mechanical defect (whipped delicate corner) at my cost of PLN 350. There is no word in the warranty policy. In a word, they make the customer into a bottle. The phone was sent back after 20 days and they have 14 days according to the warranty. It's time to go to the Consumer Ombudsman.

The Polish HR team is a mockery. The manager of this department is told in the company that he is a zero and not a HR manager. The Chinese part of the company is simply hard in cooperation but HR is just the bottom - calling from fat people, talking behind the back in such a way that the person talked about it heard, and do not let god someone ate a cake funded by the company ... This pseudo band has nutrient for the next three weeks.

Warranty service at a very low level. For a month I have not repaired laptop.

Total bottom and failure .... I bought tel huawei p40 lite on 10.03.2020. After many calls and lies that I heard from consultants, I'm fed up with this company ... the phone has not even been sent to this day. Well done huawei

I join the verse greetings :)
Happy Christmas :) :) :)

I can't get through. Due to equipment failure, the user is forced to run from the service to the seller. There is no one to solve the problem or ask for information.
I advise you to steer clear of Huawei.

After the last 4.68gb update the phone slowed down considerably and is only suitable for the trash !! In 2 months I was to choose a new Huawei but this will not happen !! Never again this brand !!

If anyone is thinking about choosing the Huawei brand, they should think about it twice and drink a glass of cold water. I omit the terrible failure rate of the equipment sold - the Chinese are full of speech. It is more about after-sales service of the offered products. The company almost always washed its hands and the cost of even the smallest repair can several times exceed the price of serviced equipment. If we add harshness to it, we get a picture of a company that is not worth cooperating with.

I have recently been the owner of HUAWEI Mate 20 lite and unfortunately I am disappointed. The phone was working properly for the first month. In the next it turned out that there is no possibility of making double live broadcasts on the facebook application. I am blocked as a guest and there is no possibility of inviting me. This problem also applies to other people who I know and who have this phone. This is not the facebook's fault, because everything works fine with samsung. I am very sorry to buy. Money spent in the mud. I work on the phone and now I can not use the basic function.

Congratulations on the quality of the devices produced, and more specifically Huawei Watch 2.
Trashy plastic that breaks when used normally, that is, wearing a watch on the wrist. Unless you are wearing it differently?
After a month, the service does not repair the device within a month, after a few days we offer a paid repair (at the beginning they did not want to accept it for repair), repair for PLN 350 for which I agreed, because I will not throw my smartwatch over 1700 PLN. Unfortunately, after almost a month, I received an unrepaired device due to the lack of parts.
I wrote a complaint about such a suggestion on Facebook (Huawei website), but from November 19, 2019. I have not received any response.
Thank you Huwaei Poland for ignoring the customer who has been buying their devices for many years starting with the Huawei P6.
I will not spend even a buck on your products.
And one more question. How much time do you have to answer your complaint? It is a statutory duty.

After-sales service is a mockery from the customer, the phone is under warranty for the service because of a physical defect in the display, returns after a week due to lack of parts .... Advice from huawei? - warranty at the seller ... this is a joke. If someone wants to read, I have access to e-mails, expert opinions and conversations with consultants ...
NEVER MORE HUAWEI!

I use these devices and I am very pleased. Execution, service, everything great. Compared to the competition, it's heaven and the earth

I have p10 lite 2 times on the site interrupts calls, the motherboard has been replaced, the week was all right, and now the SIM card has been replaced after contact with the service and the same

Total hopelessness. Poor quality. Failure to comply with complaint conditions. Lies in response to a complaint. No more huawei.

My opinion after working experience as a "Mobile Customer Advisor" at Huawei Polska. On the plus side, experience and contacts that can be used in the regions in the future. I met a lot of valuable and normal people with whom I still have contact. And that's probably the pluses :)
Disadvantages: exploitation, work under high stress due to the people running this project - Wa-wa headquarters and regional (names omitted), work in a task system - practically impossible to go below 9 / 10h a day due to the constant Asapy and work after hours with a laptop at home.
The contract is structured in such a way that there are no promoters entered in your tasks and work requirements. At the same time, you have to take care of them, train, spend time, on weekends be on the phone for every fart, because the control panel is not sleeping, or rather only its individual people who are engaged in fapping normal people from the project and showing them with no one. Of course, you don't even have the proverbial "God bless you" for working with promoters, welcome to Chinese corpo;)
A large and continuous rotation of employees, on average, it can be maintained there until half a year due to the above factors that I wrote about.
People pulled from the competition with the letter S. Colleagues from previous work who created nepotism in this project and kick out people who get in their way. Constant competition and envy introduced by headquarters and the region. Slippage payouts happened a month too late. If you are a vaseline and you will enter the 4 letters of the region and the headquarters, this work is perfect for you :)
If you want to be human, approach your superiors and clients with empathy, you can forget about bonuses, etc. Work is for typical corporations. In general, I advise against work there for people who still want to remain normal puppets, not controlled like puppets. I think that if I could give 0/5 on a star scale, I would go ahead and do it without hesitation. PIP should finally take over this company and do some inspections there, also in the case of accounting and M .... which handles the finances of this project.

It's sad but all the negative reviews about Huawei phones are true, I mean after sales service. In this particular case, the service at huawei in Lodz, the defect consists in the formation of white spots on the display of the mate 7 phone, warranty replacement twice and twice the same defect after about three weeks. The premium device but the parts used to repair it is a failure. One thing I know for sure I bought a Huawei device twice ... the first and last !!! Service receipts from repairs carried out. I do not recommend !!! Now it's time for Samsung or Sony.

Awesome Apple phones and the rest hide behind huawei

The company produces interesting products, but half of the range is not available, and if the presale did not meet. It gets frivolous. She accepted orders and deleted money until October 27, 2019, and did not send the goods until today. No matter what online store takes your order in the evening, packs in the morning, and the next day you welcome the courier. Huawei is not able to meet its obligations. After all, people have their own professional plans that they cannot implement because you fail to meet deadlines and mislead customers. I DO NOT RECOMMEND interests with Huawei. Already November 14, 2019, below confirmation of payment from October 24, 2019 PLN 900, and the order has not been completed. On November 18, 2019, the order arrived. Excellent quality products, that's why I raise to 4 *. Another increase in quality rating. P 20 and 30 Pro perform great. Their phones are excellent. Headphones are great. A perfect smartwatch. I am positively impressed.

The worst support of the world. The phone does not work and they ask for updates to install. I wonder how? Last time I bought a device from this stick company. And you can hear on the line that a freshman in the realities of the 21st century

Mrs. J. J. someone should teach manners. I was taken to the interview - instead of good morning I received "God, what a piegus". Well, I was born this way, sorry. During the conversation, Justyna kept asking me where I got the money to support me when I wasn't working. It is sad that the manager is jealous of the dowry job applicant. No one forbids working for rich people. I guess you have a shitty life, but you don't have to be rude to others because it's not their fault;)
PS. The company is like a zoo, people are running in tracksuits and screaming. I'm glad I didn't get this job.

Huawei P Smart Z. The phone works quickly and efficiently, but the system still needs to be refined.

So festive, full of grace
- no complaints, no complaints -
I thought casually:
Merry Christmas!

The best phones I have and I have several of them.
Waiting for the OS from Huawei. I can even become a system tester and application software.
I also suggest Huawei to think about his own processor.

No contact with the bottom bracket. Number 800 something off, the second number does not work dialing the topic of conversation

I do not recommend! My order has been going on for 10 days and is still being processed! Faster parcels from alliexpres come: D employees not competent give several shipping dates of course, each of them was lost,

I ordered a computer 2 weeks ago and I have not received my product so far, it should not take so long to deliver a product, I will not order it online again and you are definitely giving a very bad service HUAWEI.

Tragedy tablet bought in euro RTV reported 1 complaint consideration motherboard replacement after two hours has stopped working again complaint blocked Google account, lack of interest from the store sent to the service in Wroclaw further nothing reported to huwawei promised to take care of the case and the complaint ended this is already 4 months tablet at home for 2 hours and suddenly it turned out that somehow is bent. Incomprehensible And the help Huwawei who promised that he would not leave this case was limited to sending an email and is not responsible for mechanical damage. I deeply regret that I was tempted by your products.

Yesterday, i.e. on June 9 at around 5:00 pm I ran into the (flagship?) Salon on ul. Sienna in Warsaw. 3 people in the salon and only me. Product display very nice and impeccable. Basic technical information on the labels of the products, except for prices. One of the gentlemen answered my question and said that I can check the prices on the internet. And also that there is a second point in Arkadia. I have a Huawei Mate 10 pro for a long time and I value it very much. I am thinking about replacing it with a new model but after this visit it has cooled down a bit. Of course, I did not find out prices. Congratulations to the staff

In March I bought a GT 2e smartwatch with a guarantee that weight and headphones are added to each watch - this was how the offer I entered was promoted, but as I received the package, it turned out that it has neither weight nor headphones. I think that such a product promotion is simply misleading the customer and it is unfair. I have other products of this brand and I have been very happy so far, but after that I am afraid that I will not buy more products.

I waited five weeks for a new phone call (after sending a broken warranty). Embarrassment. In addition, they sent white and I sent black. At my request why not the black version of the color replied that they have only white in stock and I do not know how much I will have to wait for the black model. It's not worth talking. In Poland, they only had one phone call in stock. Model P10 so rather popular art.

Hi,
Huawei MATE 20 PRO , IP68 waterproof - under 10 seconds in light rain, touchscreen stopped working. Took it to service, the phone is under warranty - and got reply HUAWEI does not repair water damage. So claiming the phone is waterproof is safe and can be false because they will not fix it anyway! How can you market your product as waterproof and not fix water damage?

The Huawei representative called me a liar and told me that i cannot prove them how i used the phone.

The phone was bought in Denmark, and the guy in the store in DK told me they were fixing MATE 20 PRO with water damage, but they could not fix mine because it was already opened, in Poland...

So HUAWEI takes care of markets in a different way. In Denmark they fix it, in Poland they don't. Apple is strong in DK so they will do all they can not to have bad publicity. In Poland - as long as they have the football guy (Lewandowski) running around in Huawei smart watch on TV- sales are good and they don't care about the clients or support.

I really liked Huawei , but their care speaks for itself.
Save yourself some money - buy a different brand.

cheers!

Left in the trunks with a Huawei phone in the middle?
Thank you;)

Quick repair in the service and very well trained and knowledgeable help desk consultants.

The company works hard for global success. This is especially evident in the Warsaw branch. Him. HIM. HIM!

HuaWei equipments are very good I use Hua Wei mobile phone for 6years Have not any question Five star

o is not true what is written above for sale for 849 zlotys ended before 11/45 and was not in the sale of this tel in the store has been sold over 100 tel do not remember but a lot maybe even over 200 surprised me that in a short time sold so much tel for 849 zlotys in a few minutes you could buy this phone for 1 zlotys and then the sale was ended because there were 0 phones and before 12 hours a few minutes appeared again for 849 zlotys the new auction was because that finished and there were over 200 pieces even 216 how well I remember and were issued for 849 zlotys and after 12 jumped the price of 1 zl I wanted to buy and I could not make the payment I have documentation away from the producer honor etc.

I sent a request for a code to unlock the bootloader to my old phone via the form, they did not even write back. A company focused only on sales.

I am a holder of huaweia mate 20 lite, from a few days there is a problem with the SD card, the phone sometimes does not see it and it happened that removes photos or videos, I hope that Huawei will take care of this matter will take seriously as I know I'm not the only one who has this problem is not the next phone will certainly be another company, because I would consider it a disregard for the client. As soon as Huawei will go the way to sell and forget it over time it will start to deplete the market of potential users.
Today again for two minutes the phone did not see the SD memory card, but fortunately did not remove photos as it happens, I advise all users of Huawei phones to photos or videos they took because they can lose them, and the company does nothing in this direction.

I absolutely do not recommend. I bought a phone in September 2018. Since then, it has been on the site four times. The reason for 1.5 years is still the same fault, which during this time has not been repaired in a More

The protection of the premium device that Huawei offers is a linden. A reliable approach to the customer, false promises to replace the device with new ones after four phone malfunctions four months after purchase. ) he spent more time on the site - 4 times than I used. Satisfaction with its use is terrible. The amount is low. The customer is looked after at a very unsatisfactory level. I do not recommend their products. The masterpiece P 10 which they pride themselves on, I repeat total shit. Don't get caught up !!!!!!!!!

1

I changed my beloved samsungi to Huawei. I wish it was so late. I have one of the higher models of this brand and I am delighted how this equipment flashes and what great pictures it does!

I ordered a phone call on the site, but the order was not sent for a long time, so I contacted the store. They told me that unfortunately they do not have it in stock and the order must be canceled. Since then I have been waiting for a refund, 14 days have passed and there is no money. I contacted the store and the customer service center by email and I was sent elsewhere all the time and "asked for patience". After contacting the hotline, I did not learn anything new, except that "they must wait for some verification" that they do not know when it will occur. The case will be referred to UOKiK. I do not recommend. Very unprofessional customer treatment.

I ordered this gay ..... P30 pro in pre-order a little out of curiosity.
I've been waiting for three weeks and literally No one is able to say when the order will be completed. regeneration
I warn you the answer. I also called the hotline.

Can you work in a company that spies on your country?

I love the Huawei company I use your Huawei P20 lite Mate is awesome I have the original Case and tempered glass and powerbank also from Huawei also the whole set works fine I love Huawei and I recommend 1000 times better than the shit iPhone or Samsung I heartily recommend to all

Good morning,

on 04/08/2020 I called you from the phone number *** *** *** asking you how to deal with a complaint about a flooded telephone due to rain. The man from the customer service (unfortunately I do not remember the number of the call and the name and surname, but you have recordings of the calls) advised to return the telephone for a warranty claim to the seller with a description of the defect and a photocopy of the warranty repair at your authorized service center which concerned the screen replacement a year ago. In case of refusal, he asked to send an appeal to Huawei.

I complained to the seller on 05/08/2020 with the information that when leaving the trail on On 03/08/2020 the phone was exposed to several minutes of rain, the SIM card stopped reading so I turned off the phone to avoid a short circuit. After returning, I pulled out the SIM port and drained the phone, the next day I turned on the phone but noticed that the touch of the phone was not working. The phone was charging once, sometimes it did not, the network was lost, it turned off by itself, the battery quickly discharged and did not want to recharge, the speaker crackled.

Earlier, before using the Huawei p30 pro, I was the owner of an iPhone 7 with IP67 certification, the phone, despite contact with water, worked properly, while your product, despite the higher IP68 water resistance, stopped working after contact with a small amount of rain.

The phone was under warranty repair a year ago, in early August. The display module was replaced, I presume that there was a leakage during the above-mentioned repair, which caused water to get into the inside of the phone, which resulted in damage to the equipment. The phone was not previously exposed to the above-mentioned weather conditions.

Despite your IP68 certification, the phone is not suitable for use, the repair price is about PLN 3600, a new phone costs about PLN 1000 less. Unfortunately, I do not agree with the service's decision regarding the defect resulting from mechanical damage to the goods.



In my opinion, I think that the repair earlier brought more results.

Unfortunately, despite proclaiming the ip68 certificate, the company refuses to replace my phone.

Office buildings there and thuje there
There, Lewy himself advertises
Telephones from the Middle Kingdom
Something good will happen to you today

In December 2019 I bought a Huawei P20 phone new in EuroAGD,
after three missions, the microphone works worse, the voice is like a well, they complain that they can't hear me at all. The loudspeaker began to grunt.
Earlier I had P10 and it was trouble-free, and with P20 I join the group of dissatisfied customers. I'm afraid to think how it works the lower models of this company since the top model can not last even 1 year without failure. I see that the company goes down with the quality of its products. As I read people's opinions about the Huawei website, I am afraid to give up my phone ... maybe I could sell it better and change the brand. What do you think about this?

The phone itself is even ok, good quality etc. Unfortunately, technical support, availability of spare parts, service points is a total failure. The service in Katowice has not been receiving calls for 2 weeks. A spare part on the Huawei Poland website for PLN 191 (which cannot be ordered on their website) at an authorized service in Warsaw costs PLN 299 !!

All typically for the present day - push the sell and then let the customer tire himself.

I recommend Huawei phones, service and services to be avoided.

I have used the P20 pro for more than 2 years, it still works very well like new

On March 5 I bought a set, p40 lite + band 4 pro. I still haven't received the order. Online store support questions get answers that the next day will be sent. It's a shame you don't do that.
If you have such a mess in your warehouse, it's probably time to deal with it.
This is not the way Huawei promotions. It's time to wake up!

And I use several devices from this company and meet all my expectations.

THE FIRST AND LAST DEVICE WHICH I BOUGHT THIS COMPANY !!!
HANDLING AND CUSTOMER APPROACH SCANDALS !!!

I gave up the phone with broken wifi, and on the huaweia service on Andersa 33 in Warsaw they damaged my display and tried to stretch for a paid exchange. After over a month of explanation by huawei Poland said that the phone was already damaged on delivery, although it was not saved on notification. A GREAT CONCERN THAT IS COUNTING ITS CUSTOMERS !!!!
CASE ID - 110443 or CASE ID - 110497
They have such a mess that they assigned two case numbers to one complaint.

!!! I DO NOT RECOMMEND !!!

Drama. The service phone has been more broken than it was before. They soldered the motherboard about what they wrote in the documentation, and then they do not want to accept for re-service and blame the user. There are no competent people there. They refer from one to another

I am immediately a bullet from my company to companies that produce technologies from my sun. I bought p20 pro in Poland, there is no option when charging the battery and how did I come up with a connector to write it, it turned out that Sony has? Is this a common business in May? My company will take everything now because it is my sun that's the technology I have it for a while but unless Alcatel stole it from me, it had the option of rotating the screen according to the level of the phone caught. Greeting Planetary

A lot of time passes and the company's olewka has to buy from the competition the P20 tip of the embarrassment ... stick in this company you will pay in the way for my technology ... you are doing such fun especially to buy a Sony cable from Huawei because it kuzwa when charging do not you listen to music with headphones? because some kind of wise thought that it would be better to upset the client and not add a cable because as they explained now everyone on BT use and I have them in the ass wants on the cable will not be able to rozladowywac: /

Huawei P Smart. About 3 months of purchase noticed subtle fracture of the back cover (literally a scratch), despite the fact that the phone never fell.
I ignored the matter, it did not bother to use the phone. But a few days ago the microphone stopped working (sometimes it works, sometimes not, randomly). I gave the phone to the service in Bialystok where I was denied repair because the microphone described above break open ... Of course, over time the crack expanding,.

No microphone = phone in the trash

Paranoia ... Quality zero. And then blame the customer and hey, the money was picked up and the customer rushed.
No more phone calls from this company.
The reviews speak for themselves.

And do not write me to contact with you is try to help, NO, not helped, the same e-mail me odpisali cie, mechanical failure and you fallen tree.

regeneration

Very poor technical support. The amateurs on the net have more knowledge about modems. The technical helpline is made up of people who need to consult each question.

I am counting on quick updates for the Huawei mate 20 pro. In general, the phone is simply great, I came across a failure-free art, generally for today I recommend to everyone.