Very clear hotel portal and that without the lousy advertising strategies of competitor Bo .....
I find it very nice to be able to choose a hotel due to the location, the rating without any annoying factors such as "20,000 are looking at it right now and 10,000 have booked the hotel in the last 24h., Reserve the last room quickly". HRS dispenses with such irrelevant advertising and that's why I always book there.
HRS is no fun anymore. Feels less and less choice, although they make so much publicity on TV.
bad price-performance ratio, breakfast price is a cheek, rooms are very spacious but getting old ...
Alone today I have been waiting on the service hotline for 1.5 hours. The days before it looked similar. No help comes by email either.
It is a shame when, as a hotelier, you no longer have the opportunity to cash in on the bookings and the matter is not well received.
I contacted HRS several times, by telephone and email, because of an unauthorized debit. It is about EUR 1000. I have not received an answer to my questions and am therefore forced to take legal action. Customer care: underground ...!
Cool and friendly environment. Today was my first day and I can only say positive things . The building has become really cool and the coffee is good too. The canteen is still missing. But is probably being planned.
Despite the corona travel warning from the federal government, they refuse to reimburse costs. Then just by lawyer. NEVER AGAIN WITH HRS!
In my several-year-old customer account stands as a status for me suddenly "business traveler". In addition, a column with company information has been added, where for me "Freelancer" and "USA" is registered. That's all wrong and was not entered by me. The same applies to the customer account of a friend. What's that about? This is so dubious that I will not reserve anything here.
Have good experience with HRS. Bookings are done quickly and easily.
Good hotel selection, good service and very often suitable deals.
Caution, additional costs are not always shown!
I had booked a holiday home on the Mecklenburg Lake District through HRS holidays for 786.59, the landlord provided the invoice with 967.59. HRS has not shown the additional costs and according to the terms and conditions, the booking price includes all additional costs and deposit, which was not the case, so the holiday was 181 more expensive than expected! Contact with HRS by e-mail not possible, no answer, no help could be given by phone.
Therefore I cannot recommend HRS
Large-scale messages about the idea to convince customers to rebook. I say thanks. After yesterday's cancellation of a Swiss hotel, a confirmation was sent to me within a very short time. I say thank you for this. Then I was a HRS customer.
When the HRS Deals saw a good price for a hotel in Cologne on New Year's Eve when I was about to book the price was suddenly changed.
He had then only been increased 3.5 times for this one night. All other deal prices have been maintained.
On demand in the hotel it was said that HRS made a mistake at the low price.
HRS did not know anything about the price.
No one is up to his mistake and the customer is at the end of the looks in the tube.
Many thanks.
Unfortunately not recommended for business customers.
The bookings actually work quite well. However, HRS is currently advertising rail bonus points for bookings and then that: Nothing is being credited, so far at least and according to the hotline, the credit will "take an average of 3 months". Cheeky, after all, it is expected that as a customer I will pay my hotel stays promptly. Therefore currently two stars deduction.
Customer service is impossible. Emails? Will not be answered even after two months of waiting. Phone calls? I am happy when I get through this hotline. Then you can count yourself lucky that you understand a word at all - that is not German (despite the German telephone number)!
Follow up with queries at the hotel? Does not happen. then I tormented myself for a few hours through the queue. It's a shame they couldn't help me. Now you sit firmly at this hotel (that a rebooking had already been agreed in advance) and can't do anything with it. But hey, thanks for the great customer service. Never again!
Bonus miles are unfortunately only credited after 3 months, so it is difficult to check. Control is necessary, however, because the miles will only be automatically credited for a few months, after which everything must be added by an HRS service employee, and then the automatic credit will work again for a few months. Emails are rarely or not at all answered. Terrible service !!!
Booked a double room (double bed) for single use. I received a single bed. Since the booked service was not provided and I still had to pay the full price, I turned to HRS. Despite two calls and several emails (one to the management), I haven't received any response in the past few weeks. That is a shame because as a business traveler I need a reliable hotel portal.
For the second time in a row I have very big problems with HRS. Hotel rooms are offered that are not as they are offered when you call the support and we will contact you, but they will not answer you and will not support you. You promise me things that you don't keep and you hold me up, you try to put the blame on others and you try to sit it out and sneak money without having performed anything, this is my personal experience. I used to be Very satisfied with HRS, but unfortunately I am not that anymore, because there were glaring problems for the second time and I cannot solve it and you just try to suspend it. That annoys me a lot, even if you tell HRS that you can agree Contacting the consumer advice center doesn't help either, they just want to sit it out. I find that unsuitable and professional.
Outdated page, poor customer service and unfair terms and conditions. Hotels have to pay commission (18%) for breakfast that was not booked through the portal.
Unfortunately, HRS is the absolute fake evaluation portal! There is no other explanation for the fact that a negative review of a stay has not been published for 2 weeks.
Bad experience made, moreover, they are very expensive
Hotel reservation services company..place of paradise to work.
Really bad service, bookings hidden on the platform without cancellation. Employees on the phone are not exactly motivated.
Full-bodied promises, great guarantees, but unfortunately nothing works! Bonus points are advertised that are not credited even after the self-imposed long-term period of 10 weeks. The incompetent customer service is more reminiscent of a suspending department and is not worth the term "service", although the fish here clearly seems to stink from the head. I think the employees in customer service are deliberately kept powerless and clueless. You get the same hesitant answers every time, only actions don't follow.
Very bad booking system, customer management useless.
The HRS app has booked a room, without which I had confirmed. Can happen.
There will never be a booking through HRS again. I've never seen a company so unpleasant. At first there was no report for months and due to Corona we could not start the trip and nothing will be refunded. I can only advise against HRS. Then I prefer to book through Booking or Expedia, they at least show customer service. Hopefully you will go broke!
It is very annoying that hotels are also shown that no longer have any available rooms at the selected time. Nobody needs that when looking for a hotel room.
HRS does good advertising with the HRS Deals.
But in this case, see photos, hotel accommodation for a double room is advertised at the discounted #HRSDeal for 65 euros per double room with breakfast. The deal is very current but not available.
I just wanted to book, but even though the deal and discounted offer is still valid for 7 days, there is no such price.
The cheapest price at #HRS is 90 euros per double room in the promotion and advertising. This price is not a deal or offer. Because for 90 euros this hotel is often available without HRS.
I'll call the hotel right now ...
A lot of bookings via HRS-1 time complaint and you will be dropped as a customer!
Customer hotline noncommittal, overbearing and unhelpful
.Bahn.bonus points still not credited after four months. The second mail to the complaint not answered. In itself, good portal, but customer service and customer bans underground. One expects prompt credit and not only after eternity. Payback will also be credited after one week at the latest. One should not make full-bodied promises, if the implementation does not work out.
Addendum: I was not helped by the service. After I contacted the BahnCard service by phone, I was credited with the points. Four stars for the BahnCard service. Furthermore, none of HRS has contacted me.
After my booking I had some accounting questions (accounting bills). I waited in the queue for 55 minutes .... and then I hung up .... All this in the corona period when there is hardly anything going on in the hotel industry. Outrageous!!! With every other normal company a matter of 5 minutes. With HRS a life's work !!!
Way too expensive. The best price is always in the hotel! Inform at HRS and then book directly at the hotel.
