Full-bodied promises, great guarantees, but unfort...

Full-bodied promises, great guarantees, but unfortunately nothing works! Bonus points are advertised that are not credited even after the self-imposed long-term period of 10 weeks. The incompetent customer service is more reminiscent of a suspending department and is not worth the term "service", although the fish here clearly seems to stink from the head. I think the employees in customer service are deliberately kept powerless and clueless. You get the same hesitant answers every time, only actions don't follow.