.Bahn.bonus points still not credited after four m...

.Bahn.bonus points still not credited after four months. The second mail to the complaint not answered. In itself, good portal, but customer service and customer bans underground. One expects prompt credit and not only after eternity. Payback will also be credited after one week at the latest. One should not make full-bodied promises, if the implementation does not work out.
Addendum: I was not helped by the service. After I contacted the BahnCard service by phone, I was credited with the points. Four stars for the BahnCard service. Furthermore, none of HRS has contacted me.