Hotel Sylvia Reviews

Just went to have a breakfast there with my wife. We order our dishes and when the server brought the food, one of them was wrong. No problem! I told her that I didn t order that and she said that YES I had order that dish. I m vegetarian and she brought me a bacon and ham dish, which I would never order. However, instead correct her mistake she started arguing with me saying that I made that order, the wrong food!
I asked to talk to The manager and she said in a harsh and VERY sarcastic way that she was the manager. The other customers stared at us so shocked that a man came to us and said that we were correct. I wasn t mad because the food came wrong, I was enjoying my morning with my wife and this person ruined! I asked her name and she said out loud My name is HEATHER and you can go to the front desk complain about me.
So according to my experience I would say ZERO customer service and I think the Sylvia management should be aware about the a very impolite and unprofessional that led to give a bad review!.

The Sylvia Hotel is in a lovely heritage building overlooking English Bay. Location is prime for access to Stanley Park, Kitsilano and central Vancouver. It has a reasonable restaurant and bar, with great views over the bay. Rooms are basic and fine.

A west end standard for brunch. Or just a good place to have an audible conversation

Perfect location, service is outstanding. Room comfortable

Super charming hotel with a ton of character. Great location and rooms were huge!

Old fashioned hotel but with comfortable beds and discreet positioning. Excellent breakfasts (not included)

Decent size rooms but dated when it comes to fittings and hardware. Exterior noise can be heard clearly. We did have an unexpected issue with out first room, however the staff quickly and efficiently moved us to a similar room. Location of the hotel could not be better. Pretty much on the beach and within walking distance of almost everything.

Beautiful old building. Needs a few updates, gorgeous view of the ocean.

I've always loved the Sylvia Hotel , the lounge was a perfect spot to meet friends , live music , glass of bc white wine ,nice pan fried calamari a fun and happy server Lana who makes the dining experience like your visiting a friend because she actually has become one I keep going back !

A great boutique hotel right on English Bay. Have stayed there in the past but this time just went for a drink and snack in the lounge. Great views of English Bay.

Comfortable and cozy bar area. Lovely views of English Bay. Perfect place to view a sunset. Service was superb, drinks were perfect, snacks were delicious. Will go again.

Favourite hotel and love the restaurant and lounge. The views are amazing. The food and beverages are always good. Friendly service.

Stepping into Sylvia's is stepping into an essential part of Vancouver's history! Its period details are matched by the exemplary atmosphere, service and joy whether staying as a guest or just popping to the bar for a drink or the restaurant for a meal.

Its atmosphere is only trumped by the imperious surroundings of English Bay in their full glory.

Fantastic hotel directly on beautiful English Bay and two blocks from Stanley Park - perfect home base for seeing best of Vancouver! Wonderful + large suites perfect for families. We always stay @ The Sylvia when we visit Vancouver - enjoyed a week here in November

The hotel bar was busy on the Thursday night we visited. The majority of the clientele were senior citizens, but there were a few tables with 30-somethings as well. The entertainment was a piano-playing and singing duo playing songs from the Sound of Music and others of the same genre. The drinks were reasonably priced and the service good. The atmosphere is pretty cool and the Sylvia has a lot of history.

Was in the lobby for 2-3 minutes before we were even greeted even though 3 staff members stood right in front of us discussing how busy they are. We left and went to Joe's grill where we were greated seated and had coffees in under a minute even though they were busy toi

Weak hotel breakfast, eggs Benedict gross. Good view that is all.

Hotel which dates but a lot of charm ... beware of ch 505, there is an air duct that makes noise (kitchen ventilation I think)
Attentive staff
We were transferred to a superior room with sea view

A grest place to eat for a quiet meal on English Bay

Beautiful hotel, the rooms are a bit dated, but the hotel is gorgeous and location is perfect.

In a world saturated with trendy millennial Instagram design, the Sylvia is a charming authentic character. Lovely location right by the beach, warm staff, and comfy rooms.

Stopped on a warm day for a cold beer and found they carry Driftwood Fat Tug IPA what a great place for a little break.

Love this hotel. Great location and views. Excellent service. Hotel has lots of character and history

I live in English Bay in Vancouver and treated myself to brunch in the Sylvia Hotel Lounge today. The food was great and the view is excellent, but I am writing this review specifically to say that the service was outstanding. I will be returning on a regular basis because of this experience. Thank you!

Stanley park benny is perfect. Grapefruit juice is yummy

Great restaurant, definetly somewhere I'd like to stay

Absolutely beautiful patio seating. I was there at happy hour 5pm. Idk when it starts or ends but wine by glass on special and half off appies. Great food quick service very attentive staff. Perfect anytime u r in the area.

I loved. Great location and service. You have the sea in front of the restaurant. It's not modern but it's in excellent condition.

Nice view of beach area. .. friendly dining staff...lots of history....

You can t stay at this hotel and not feel its charming and unique atmosphere. It s old but that s what makes it great. (It s remodeled on the inside.) The building is beautiful, the service is wonderful, and the food is delicious. Plus, you can t beat that view! Great place to stay during the spring and summer. Can t recommend it enough.

Wonderful place, great rooms, amazing restaurant !!!

Great location and room. Just a bit annoyed our room didnt have a working fridge.

no better location for a relaxed visit to Vancouver. It is across the street from the ocean and the walkway. It is a 5 minute walk to Stanley Park. There are LOTS of great food options also within walking distance.
My wife and i decided to use trolley bus to get to downtown and back and it was easy cheap fast and frequent.
We also took the train from the airport and connected using the #6 - again easy.
But best of all the pub and restaurant look into the shore . ..
one drawback - the rooms .
Kinda old and tacky

Overlooking Vancouver s English Bay, & covered in Virginia Creeper which changes colour with the seasons, the Sylvia Hotel surely stands out but in a subtle manner. Its early 1900s architectural style with its Virginia Creeper, a fairly bright rusty-orange through the autumn, gives the building, built in 1912 & occupied in 1913 an aura of the dramatic but in an understated way. It is designated heritage. The Sylvia s drama comes from the natural world; from its spectacular setting, minutes away from Vancouver s Stanley Park - itself outstanding as a large & beautiful public park close to the centre of the downtown - the views guests can take in of the bay in front of it, especially at sunset, &, of course, the foliage of the Virginia Creeper.

Really enjoyed our first ever stay at the hotel. I lived in the West End in the 1980s and always found the Virginia creeper covered building when I passed by. It is very much the classic and comfortable place I thought it would be.

Great rates, prices and service. Have been coming here for years and will continue to do so. Love the history and the views on the bay side!

A beautiful and very old hotel with a nice bar / restaurant. The rooms are a bit old style but have everything they should have. The hotel has a parking garage which is very convenient in the big city. Walk 10 meters and you are standing in the sea, although you will not see it at 2/3 of the hotel. The hotel is within walking distance of many eateries and Stanley Park. The rest of Vancouver is a long walk

Great location, but the hotel is in desperate need of a refurb. The carpet is old and spongy, the shower had a debilitating lack of pressure and the switch between bath tap and shower head didn't divert all of the pressure to the shower head which worsened the issue. The age of the hotel also led to a musky smell.

I'd say it is good for some 40s nostalgia, and the restaurant downstairs was popular and sounded like it had a good environment, this review relates to the room conditions only.

The wifi was the worst I've experienced; getting 1mps when working, it dropped often. Improved towards the back end of our stay, but Starbucks around the corber was my go to

Lovely heritage hotel, good service, lovely cocktails, beautiful location near the ocean.

Historic hotel right off of English beach and Stanley park. Big cozy rooms and suites, parking available onsite (~18$/d), and restaurant bar with a nice view and weekend brunch. Great location for a quick swim (polar bear swim!) first thing in the morning.
I recommend reading the history of the hotel provided in the room.

This is a lovely hotel overlooking English Bay friendly staff and comfortable rooms.

Went here for Sunday brunch. It was excellent. The service was great and the views can't be beat. Though stay away from the chicken and waffles. They leave a bit to be desired.

It's always good atmosphere. Lovely people beautiful view of English bay

Facebook says I visited here "yesterday". Nope, it was today so Facebook gets one star. "Yesterday" I was in Dallas., not Vancouver.

Sylvia's gets 4 stars. Good food, good service and a killer view of the beach.

A great old school hotel. Nothing fancy. The best location IMHO. Good bar. Straight forward and reasonable breakfast.

Very nice hotel. Proffesional and friendly staff. Delixious food

Lovely place for breakfast to watch the morning unfold. Good service in a hotel with an old world feel. Usual breakfast fare done well but perhaps not caught up with providing for vegans!

If you every want to feel cozy and high class stop in here... Without the high class attitude the warm inviting service and delicious food is happiness in a visit... I am crazy over their vegi burger and I have had other items like any of the happy hour appies are good and the baked salmon delish... When ever I have room I savor their creme Brule like there is no tommorow, I love the energy at the Sylvia Supper Club
When my dad visited we frequented this place he for the fish and chips

Just love it, the meals are delicious, you have to try the eggs benny. And the staff is very friendly.

A lovely place for Sunday Brunch especially on a sunny day overlooking English Bay. Our server Rey was excellent and brought a smile to everyone's face with his sunny disposition. The food was good and service was prompt! A good time was had by all.

Location was nice. I was visiting guests for the first time there. Decor was amazing. Rooms were nice. Restaurant seemed spacious even though we didn't utilize it. I would recommend both hotel and restaurant to friends and family.

Love this place. Close to the water - older of course but the hotel has great history and a good room for drinks, music, socializing.

Don't stay here. They are dangerously avoiding covid measures. Staff with no masks. No sanitization. Horrible. I also heard the front desk making fun of a minority for being partially blind.

we decided to stay at The Sylvia Hotel and Restaurant for our 40th wedding anniversary and we were absolutely pleased to have made that choice..the staff were very friendly and welcoming and the hotel atmosphere was cozy...our walk into Stanley Park, meals along Denman Street, wandering the neighborhood to end up at the Vancouver Convention Centre at Burrard Inlet and then walking Coal Harbour Seawall before returning to the Hotel...many good memories and wonderful experiences...

Excellent location, facing the bay, 5 minutes walk from Stanley Park and 20 minutes from Dowtown. Hotel desuet to perfection and therefore with a lot of charm! All the staff are very very welcoming smiling and super efficient in giving advice

Food menu is pretty limited, but very good quality.

Crab cakes were so so, but the sauce was good and salad was fresh. Shrimp linguine was well executed and very tasty. A nice touch would have been a fresh shaving of parmigiano in addition to it being all mixed in. It is always nice to have both the fresh cracked pepper and parmigiamo added at the table by the server.

A bit on the pricey side for the drinks & food (a modest cut above the standard pub fare), this venerable Vancouver landmark's bar is worth it for the retro vibe and of course the spectacular views of sunsets over English Bay.

Can not go wrong with beach front. This used to be the tallest building in Vancouver

Amazing breakfast, food and service were excellent.

Only ever been to the restaurant. The view is the best thing about this place; the service is usually glacial, and the food is okay. Go for a coffee or cocktail, and enjoy the beautiful view or the occasional live musicians they have perform.

Avoid upper floors during summer. No air conditioning and room temp exceeded 90 degrees. Room had vintage 60's motel furnishings. Very disappointing experience. Will not come back.

Amazing historical hotel. Wonderful staff. Beautiful rooms. Incredible location and views. I'd live there.

Quality service, spacious and incredibly convenient. Staff friendly and helpful. Suite was much larger than we expected. This place has character, atmosphere and history.

Thoroughly enjoyed our Saturday brunch. Excellent service, delicious (and filling) food, and fabulous atmosphere. Can't wait to come back the next time I'm in town.

I chose this hotel because of the location (the proximity to Stanley Park and the trail). It's dog-friendly, which is awesome, and they don't charge an extra fee for having your dog stay with you. The room I had was big and spacious, which was nice. The bathroom was small, but that doesn't matter as much. The bed was comfortable. Only one of the elevators was working, and it was tiny - 2 people fit in it comfortably, but a 3rd would make it cramped. The staff was polite and helpful.

My biggest complaint is about the wifi. It was frustratingly slow 95% of the time, and then other times would not work at all. I wasn't doing anything intensive, just searching the web for directions, or Yelp for recommendations on restaurants, etc. I was on the 3rd floor, and going to the lobby helped a little, the wifi was a bit stronger in the lobby, but that's pretty inconvenient. When we notified the front desk about the wifi, they restarted the router, hoping that would fix it, but to no avail. It was so frustrating that I would probably not stay at this hotel again, even though I was happy with every other aspect of my stay.

Fabulous. When I got to my room, I called the desk because of a bad chemical smell and they upgraded me to a suite.

Delicious fare, great service and a wonderful ambiance. Really enjoyed having a lovely meal looking out over the English Bay. Reccomend everyone go and try it at least once.

Gorgeous freaking hotel on the outside, love the ivy love it!

Pros: building is beautiful, location is great, no fee for dogs.

Cons: The man at the front desk was rude, the wifi is awful (very slow when it is working and it often just goes offline), no AC.

It gets two stars because I don't understand how the wifi could be so bad in downtown Vancouver. I kept having to use my mobile data because the internet was always less than 10mps sometimes 1mps.