Hotel Le Germain Calgary CA

Hotel Le Germain Calgary CA Reviews

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4.5
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Our favorite hotel by far. We stayed here twice, o...

Our favorite hotel by far. We stayed here twice, once in a suite, and were very impressed with both rooms. The beds and linens are amazing, so much so, that it makes getting out of bed in the morning difficult because the bed hugs you so nicely. Very modern furnishings, and Molton Brown toiletries. We had dinner in the restaurant downstairs, and some drinks at the bar, both were great. The breakfast buffet was wonderful, and we loved the coffee.The hotel staff was mixed. Our first day, a very nice young lady helped us with checking in. She was extremely kind and helpful. The following day, when she was gone, the rest of the staff seemed a little distracted and uninterested. Would definitely stay here again though, still a great hotel!

Great location right in the heart of downtown Calg...

Great location right in the heart of downtown Calgary. Plenty of restaurants and stores within walking location. Check in was easy and the weekend package included free valet services. I'd highly recommend to anyone looking for a affordable place to stay in Calgary.

Wow. We booked this hotel for a night out without ...

Wow. We booked this hotel for a night out without our kiddos. From the minute we pulled up we were completely impressed. By far the fanciest hotel we have stayed in. The BEST service I've had. Book through the hotel website and they made sure our valet parking and breakfast were included. The rooms were AMAZING. Every detail taken care of, comfy beds, nespresso machine, salt bath! We highly recommend this hotel. Worth every penny!

This place is has the WORST customer service. They...

This place is has the WORST customer service. They charge you for everything even though you have paid over ONE THOUSAND dollars for lunch, dinner and spa and still demand that you pay for a parking spot. Would never recommend this place to anyone. Money well spent at any other establishment.

Nice place. Recently renovated. Unfortunately, the...

Nice place. Recently renovated. Unfortunately, the experience was somewhat disappointing after i found out that the hotel had charged me 13$ for a "missing" laundry bag? Who charges for a 1$ bag in a 300$/night hotel?

Stayed there in late September for two nights and ...

Stayed there in late September for two nights and this was my best hotel stay so far this year. The room was really well appointed and super comfortable and the front desk and valet staff were very friendly and helpful. I highly recommend this hotel and will definitely stay there next time I'm in Calgary.

No valet parking.

No valet parking.
No paper view TV
Room was nice, soft bed.
More like a 4 star.
Palizer is a 5 star

Amazing hotel, gorgeous rooms, 2nd only to their a...

Amazing hotel, gorgeous rooms, 2nd only to their amazing staff. Mark at the front desk went above and beyond to make my short stay at Le Germain a memorable experience. I would recommend this hotel for those traveling from outside of Calgary and for Calgarians looking to spend a weekend in a pleasant atmosphere with luxurious rooms. Thanks again Mark for the hospitality. You deserve a raise!

We had a beautiful room on the 7th floor this visi...

We had a beautiful room on the 7th floor this visit for my partners birthday. Our room was spectacular as always with a special surprise for his birthday. We had been running around and forgot to eat. We called Charcut for room service and even though it was 2 hours before their normal room service began they still were able to accommodate us.

Love this hotel from the warm staff to the beautifully appointed rooms with all the baby extras placed! Thank you again

Le Germain hotel in calgary is the most amazing pl...

Le Germain hotel in calgary is the most amazing place in calgary, if you are staying in calgary for any reason I would recommend this over any hotel. Between traveling for pleasure and business, out of all of the places I've stayed this is the best! The staff are absolutely incredible and will go out of their way to make your experience as magnificent as possible. I recently stayed here with my fiance for our anniversary and requested champagne and rose pedals but decided not to because I did not wish to pay the extra $150, when we showed up the staff did it anyways just because they knew it was special to us! Love all the staff here this is amazing thank you so much!

Nice centrally located hotel with just a short wal...

Nice centrally located hotel with just a short walk to anything downtown. Rooms were nice with what you expect from Westin. Renovations are under way in the lobby so everything is not as pretty as it could be.

My Husband and I had an amazing experience at this...

My Husband and I had an amazing experience at this hotel! We came in for our mini "baby moon" and the staff went above and beyond and upgraded our room as well as delivered a beautiful gift of baby clothes to our door!! The staff are so kind and make you feel so welcomed. They made our weekend so special and we can't thank them enough. We will definitely be back for future celebrations!!
Sincerely,
The Browns

Everything was great. The beds are super comfortab...

Everything was great. The beds are super comfortable. There is a gym on the top floor. Also a spa, on this floor but you got to pay for their services. The staff were great. We kept calling them for small things, and they were kind enough to help with all our needs, questions, etc. The stuff in the room is very nice. The shower was the main reason I stayed here. Always wanted to try a rainfall shower. Was very happy with it. Parking is $25/day. You can just park in a Hotel reserved stall and get them to add the cost to your bill.

I love staying here. The rooms are very modern, an...

I love staying here. The rooms are very modern, and stylish. I love the bed, it is very comfortable. The shower is a rain fall style, and amazing. The staff were very friendly, even with an issue where 2 of the 3 elevators were not running. Stay away from the minibar and snacks unless you have interest in a second mortgage, the first-aid kit is $12, and the gum is $5. I would like to stay here again.

Attention to detail is lacking: a non-functioning ...

Attention to detail is lacking: a non-functioning coffee machine in our hotel room was reported to front desk and not replaced for next day use, resulting in a second request. When the replacement machine was delivered to our door, the hotel employee insisted on a one-to-one exchange on the spot. He even spent 10 minutes in our room (at 6.30am)trying to unplug the original nonfunctional coffee machine, which was plugged in behind the minibar. I eventually called front desk to get him out of our room. A disaster service experience. The replacement coffee machine worked fine. The elevators take too long to arrive... Waits of up to 5 minutes. Crazy. During the Holiday week there was no daytime room service nor restaurant service: it was not possible to order any food. The front desk staff were helpful and provided a take out pizza menu from which I ordered an excellent pizza delivered to my room. The cleaning staff sprays some sort of mouldy smelling air 'freshener' during room cleaning. It is awful. Smells like puke. Valet parking was generally ok, but one wait of 15 minutes after we arrived in the lobby at the assigned ready-time was a disappointment. The continental breakfast is very good, as is the wait staff. Overall, this feels like a less than 4 star hotel and more like a three+ star.

The first time we stayed there there were a few is...

The first time we stayed there there were a few issues. But the second time was awesome! My boyfriend and I love staying here. We were helped by Mark who is so awesome and had great hilarious conversations with. Next time we book it will be with Mark. The rooms are very nice although sometimes spots are missed in cleaning which is understandable given the low staff rate during this time.
The quality of the bedding and towels is definitely worth the stay.
The hotel is right downtown and directly across from the Calgary tower. Minute walk from anything you need.

Great hotel with friendly staff and chic decor. Lo...

Great hotel with friendly staff and chic decor. Love the fold-down ironing board, bath soaps, rainwater shower, and comfortable bed. Three gripes: seemed to be sediment in the water - may be a Calgary thing, but did not look drinkable - needs to be filtered better; room is too dark - needs better lighting; lobby bar closes WAY too early - last call was before 10:30 on a Friday...?

Allowed me to check in for my friend who was just ...

Allowed me to check in for my friend who was just married so i could put in their bags and stuff. This meant they could just waltz right in without having to lug any bags or anything a couple hours later when they left the reception hall. When the staff found out it was for a wedding they said they would try to leave them something special as well. Great people from my experience with them.

My go to hotel in Calgary

My go to hotel in Calgary
tried most important hotels
nothing compares to the charm and quality of the Germain hotel
european stylish
the luxury you expect of a really good hotel
i do not have a negative point to raise
one of the best quality hotels i experienced ever
always a joy to come back here
five stars

Very clean room and good location. Stuffs are very...

Very clean room and good location. Stuffs are very nice and sweet. We ask for a pet friendly room, they prepare a big bed, bowls and treats for our puppy. Also, because of the puppy, we ask for a late check out and they just extended to 3pm with no question. One of the best hotel we've stay

I had the most inconsiderate experience at a hotel...

I had the most inconsiderate experience at a hotel at Le Germain.

I was booked for two nights at Le Germain for a business trip. I do not have a credit card, so my company prepaid for my room. When I arrived at Le Germain at 11:30pm, I was told I had to provide an additional $600 in cash per night as a deposit for incidentals. After stating I simply did not have an extra $600 a night, the hotel stated they would lower it to $300. In addition, I was told the minibar would have to be locked because I didn't have a credit card. This was insulting.

I attempted to transfer this from my savings account to my chequing account online. However, due to the late hour, the transfer did not go through immediately and my debit card continued to get declined. I asked if I could call a colleague and have them give their credit card information. The hotel said no.

The hotel gave me no options. Even though my company had prepaid for my room. I was not allowed to stay in the room. Le Germain essentially kicked me out onto the streets of Calgary at 11:30pm, a single woman alone in a city I've never been before, to look for alternative accommodation. I will stress again, my room had been paid for.

I will never stay at this hotel again in my life. I was mortified, and treated as though I was subhuman. I didn't know where to go when I left and was nervous for my safety.

We loved our stay at Le Germain on our wedding nig...

We loved our stay at Le Germain on our wedding night. They paid special attention to the reason for our stay which made it even better.

We stayed in the prestige king suite and it s as amazing as the pictures suggest.

Wonderful valet and reception service.

The hotel is great. Everyone is nice and willing t...

The hotel is great. Everyone is nice and willing to help. The breakfast is great. Not so much the coffee. But it is ok. The rooms are beautiful, large and really well thought.

Modern updated rooms with great views on the highe...

Modern updated rooms with great views on the higher floors. Clean and well maintained. Went here for my birthday and was surprised with a little gift bag filled with soaps and chocolate from the hotel.
Great customer service all around. Would definitely stay here again

Good

Spent one of my weekends here during the winter. ...

Spent one of my weekends here during the winter. It was a very great experience. Love the room, love the food, love the place! I would love to spend my weekend here again this Summer.

The behaviour from restaurant was quite rude and ...

The behaviour from restaurant was quite rude and dont care attitude. To answer a simple question on the phone they put us on hold twice for 5 to 10 minutes. Stay away from this kind of customer service

N / a

It's a nice modern style place. Personally I found...

It's a nice modern style place. Personally I found it to be a little dark. Also not having washroom on the floors which host seminars was a bummer. But staff was friendly, nice location and design.

I would recommend. I have stayed at 5 hotels this ...

I would recommend. I have stayed at 5 hotels this month for work and I would highly recommend this hotel in Calgary. The room was spacious and very well thought out, the bed was comfortable, breakfast was delicious (a fair amount of free options), nice location and the staff was friendly.

Great hotel Nice atmosphere and the staff is very ...

Great hotel Nice atmosphere and the staff is very attentive. Will definitely recommend this place.

Very good hotel The atmosphere is pleasant and the staff very attentive. I definitely recommend this place.

The room was very clean and comfortable. The servi...

The room was very clean and comfortable. The service provided by the staff was very professional and I felt very welcomed. The hotel is just across from the Calgary Tower which is also a tourist attraction that I highly recommend.

Hotel Le Germain Calgary CA

Hotel Le Germain Calgary CA

4.5