Emilie Lahaie

Review of Hotel Le Germain Calgary CA

I had the most inconsiderate experience at a hotel...

I had the most inconsiderate experience at a hotel at Le Germain.

I was booked for two nights at Le Germain for a business trip. I do not have a credit card, so my company prepaid for my room. When I arrived at Le Germain at 11:30pm, I was told I had to provide an additional $600 in cash per night as a deposit for incidentals. After stating I simply did not have an extra $600 a night, the hotel stated they would lower it to $300. In addition, I was told the minibar would have to be locked because I didn't have a credit card. This was insulting.

I attempted to transfer this from my savings account to my chequing account online. However, due to the late hour, the transfer did not go through immediately and my debit card continued to get declined. I asked if I could call a colleague and have them give their credit card information. The hotel said no.

The hotel gave me no options. Even though my company had prepaid for my room. I was not allowed to stay in the room. Le Germain essentially kicked me out onto the streets of Calgary at 11:30pm, a single woman alone in a city I've never been before, to look for alternative accommodation. I will stress again, my room had been paid for.

I will never stay at this hotel again in my life. I was mortified, and treated as though I was subhuman. I didn't know where to go when I left and was nervous for my safety.