Honda of Hayward Reviews

I believe in honesty. Very sad to explain my experience; I was lied by my sales person. Manager John could not able to help me.

this is my third car purchase at Honda of Hayward and I couldn't ask for a better team!! from anna marie to the finance people. they are all so great and made the process super easy. they make me feel like family there. I recommend Honda of Hayward to anyone in the market for a car.

Ella sales person very accommodating helpful patient and good person to deal with, referred by my bff's, Financing person Noel good and generous guy for giving me really great deal for my purchased car. Handled very well.
Am blessed to have met Ella and Noel.
Yes, am recommending Honda Hayward to all my friends, just look for Ella, you're on the right dealerahip.

Great experience! Our salesman was superb and an expert. We highly recommend this place and Roger Chand to anyone interested in purchasing a car. You wont be dissapointed.

Everything was great except for the time. My appointment was at 8:40 and I did not get my car until 12pm.

This was my first visit to Honda of Hayward, I brought my Pilot in for an oil change. Oscar was super helpful, and explained to me everything that was going on with my car, and clarified for me again at the end all the questions he had already answered that I didn't understand! I realized right after I dropped off my car that it was lunch time, so it would likely take a while longer, for which Oscar was very apologetic, but that's to be expected if you show up during lunch breaks! The waiting area was very clean with charging stations, lots of seating choices, coffee and tea, and TV. Everyone was very friendly. A great experience overall!

Best place to buy a Honda, period.

After a long search, walking out of many other Honda dealerships after being fed up with the lies and the sleazy tactics I didn t think that I'd find a reputable place to buy a car where I didn't feel like I was being bent over.

Then I found Hayward Honda... Ken, Cesar, Mike and Shawn, gave me a 100% transparent, pleasant, and professional experience; the complete opposite of what I experienced everywhere else. I was in and out in less than 3 hours with my new Civic and at a great price - it was quick because there was no BS, no games, signed for the number we originally agreed on and no surprises with the out the door price - just honest business! By far the most honest and professional dealership in the Bay Area, and trust me, I visited quite a few on my search. Cesar the sales rep was a pleasure to work with.

I will never ever bother going anywhere else, you've earned a customer for life!

I did a quick drop in to check out which car to buy next. A very nice clerk had help me and i was satisfied. Say to come back when purchasing.

Went in to purchase a car for the first time and was helped extensively by the salespeople. Everyone was friendly and was able to get the car I wanted, even though they had to bring it in from another dealership.

Best car dealership! Everyone there was super helpful and went out of their ways to help! Ashveen was a really amazing salesperson

Took my car in to be serviced recently (had it towed there), car was dirty going in (2016 Civic Touring, Agean Blue).

Friendly service staff decided to "clean" it but probably dry-wiped it or used bad towel resulting in a lot of fine scratches.

Great place and the sales representative Cynthia helped me out a lot with no rush.

Purchased a new Honda Accord Touring model and could not be happier. Every one I worked with was wonderful, helpful and non-pressure.

My appointment was at 11a, and my car didn't go in until 12p. I waited 2.5 hours for an oil change and wheel alignment. What's the point of making an appointment?

Best Experience ! My daughter bought a car recently her first car the sales staff and everyone gave us the best service I have ever had at a dealership...

Great customer service, would definitely recommend to any Honda owners in the Downtown Hayward area

Very timely check in and check out. The only thing I noticed was my car was not washed when I picked it up even though I was told it would be.

EXCELLENT!!!!!! Annamarie is a woman of her word! period! Started out by looking on line back in April of this year informed her of my situation and guess what she said????! no worries call me when you are ready and I'll stay in touch. That she did she hit me with a simple yet to the point email. "are still interested?". I replied yes will you be in sunday? Yep. cool. Got me a 2015 jetta. On point!!! whole team was on point! including Mike Frega himself. But didn't need Annamarie and her squad knocked it out the park!! thanks for everthing!!!!! Peace and God bless

Highly recommend! They are always very fairly priced and helpful.

Look for Ron! He is professional and understanding. Took care of me perfectly and handled it all for me in an easy and in-and-our manner which what I like, efficient, quick and fairly priced service.

I went in very upset but when Shaun Dortch explained told me how these new cars work and anytime I have questions call. I have always had a good experience with Honda from start to finish. Shaun Dortch was very patient always kept his voice one tone.

Alicia Bradshaw did an excellent job on welcoming me and breaking the oil service for my car. It was the usual Saturday morning car service rush, so I knew the service was going to take a few hours, Donna, the complimentary shuttle driver, dropped me off to the golf course a few miles away-a perfect time occupier as I wait for my vehicle. Heading back to the service shop, I waited a few minutes to get my car because they were washing it. I wasn't expecting this, so I appreciate the extra service. Overall, great experice at the Honda of Hayward!

I m very happy bringing my Honda Odyssey here... I am glad they re still people who do honest job. Thank You very much...

Quick and easy recall service (airbag). Had it done in about and hour and a half. Wish they were able to read my check engine light though!

Everything went very smoothly and my car issues were handled

It was a great experience purchasing a New Car. They were very helpful and efficient. The deal was done less than 30mins. They have the best price here in the Bay area, would definitely recommend to friends.

Making an appointment online really did help speed up the process. Went in at 8AM and waiting roughly 2hrs? I did not mind the wait because I was studying for classes, so it was a good use of my time. My advisor, Preston Williams, was very prompt and courteous. Much appreciated. In the past I would do oil changes myself, but now that I am driving a "newer" car I would rather not mess with anything just in case.

I got my 2013 Honda Odyssey 30k servicing done here. Along with 30k servicing I had them align wheels and flush brake fluid paid around 800. Very next day after servicing, steering wheel starts to vibrate when I brake. I took it back for checking and initially they claimed that they couldn't feel the vibration. When I insisted that it is very obvious, they do another test and able to feel the vibration. Their recommendation is replace the rotors and i refused. In their assessment, they don't even mention that they can feel the vibration all it says is, they couldn't see the behavior that I notice. When they did the 30k servicing there was no recommendation whatsoever about rotors. Usually i take my car to AutoNation Fremont and for a change I decided to go here. I learned my lesson going here

June 30th, 2017 Update
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My car was rear ended recently and got it fixed. I am not sure what the body shop did, but when I got the car back I don't feel the wheel vibration anymore. When I look at the invoice, rotor replacement is certainly not one of the items that body shop did as it was recommended by these guys.

Worst possible outcome! Now having that said, my expectations weren't very high as it is a Honda dealership and not BMW. But still... picking up the phone shouldn't be brain surgery.

Had my car serviced, decided to call since no one had call to say it was ready and closing time was coming up soon. I called for 30 mins with no answer, over and over again. The receptionist, service, parts, no one. So I decided the sales dept, they picked up, put me on hold and no one ever came back.

So I decided to just go down there. As I walked in, the place is a ghost town, no one there. Then as I started talking to the them, I was given all the excuses, including "we're busy", really?! Not a single person is here.

Ok, so I go to leave and got into my car. Checked the computer and it said oil life 30%, funny, I just changed the oil. So I check the paperwork and the tech wrote "reset all computers". Ah.... no you didn't.

So I went back into the store and this time, I was greeted by the service mgr. Perfect, I need some help and I wanted him to know my experience wasn't great, maybe he would care. NO HE DOESN'T! He said "maybe the phone lines are down?" Really?!... then how did sales dept pick up and leave me on hold? I told him about the oil computer not being reset. He said "Oh, maybe they just missed it", so I asked "what else did they miss?" No answer. He took my car to the tech, who just pushes a few buttons to reset, the mgr rudely walks away, never saying anything else to me and the tech drives my car out and hands me the keys. "Oh, sorry, we had someone call in sick." I guess excuses is all they're good at. Go figure!

I really appreciate our service rep Oscar. He was excellent. He made sure that we understood what we are paying for, explaining to us all the procedures before and after they were done. You should hire more staff like him.

Made an appointment to get my oil changed for my 2014 Honda Civic sedan and Preston was so sweet and kind explaining things to me and getting my paperwork done (he didn't make me feel stupid for asking a question as well, cause I know nothing about cars). All in all, Preston and his team did a great job and a big thanks to him for making me feel at ease because I was supremely uncomfortable and anxious to be heading into a car dealership/service.

I was working with Anna Marie all my journey at Honda of Hayward and she was super nice. It's been 6 months since I purchased my car with them and till date, she's super nice with me. I can call her up anytime and still be nice to me. Last but not least, I got a great price and many discounts.

Thanks to HoH!

Preston was a pleasure to work with! He was very patient and thorough. Donna was very sweet and pleasant to talk to.

This dealership sold a car to my wife and I that was involved in an accident and did not let us know. One of the sales managers, Bernard, was extremely rude to us telling us "good luck finding a lawyer" and then hanging up on us. In addition to being involved in an accident, the car also had multiple other problems including a weird smell that we could not get rid of, a marble rolling around in the air ducts, and one of the rear doors would not lock. DO NOT DO BUSINESS WITH THIS DEALERSHIP, THEY ARE SUPER SHADY AND WILL RIP YOU OFF AND SELL CARS THAT WERE INVOLVED IN AN ACCIDENT WITHOUT LETTING YOU KNOW!

Working with Ashveen at Honda of Hayward was a very enjoyable experience. He is very professional and made everything so easy by helping us from test drive to closing the deal. No pushy sales pitch and we got a great deal on my new Accord Sport 2017. He is extremely knowledgeable with Honda vehicles and took time to show every feature that my new Accord Sport 2017 has. He even synced my iPhone to my new car. Overall, I would highly recommend Honda of Hayward if you are in search of a new car. Thank you Ashveen, we would definitely do business with you again!

highly irresponsible. gave me appointment for a car to buy it , but they sold the car a day before my appointment. although i inquired about car on same day of selling, but they didn't told me that the car is already sold you are inquiring about

I was told things that were not true. The sales people are not service oriented at all. It was the worst car buying experience I have ever had in my entire life. I would avoid this dealership if it were possible.

Shawn is an amazing person to work with. His genuine concern for the the satisfaction of his customers goes well beyond what I have experienced from the service industry in general. He is always more than willing to answer any and all of my questions and speaks to me in a way that isn't patronizing. He always has a cheerful and upbeat demeanor (even at 7am on a Saturday!). If I could rate him a 5 star alone I would!

The only reason I dropped this rating to a 3 star was from the fact that on my last service I went in for new tires, oil change and new filters, I ended up being there for just shy of 6 hours! I got there at 9am (my appointment was at 9:15am) and didn't walk out of the building until 2:56pm. The technicians couldn't seem to give me or Shawn a window on how long it would be before my car was completed. I understand that there was an additional bit of work that needed to be done that wasn't caught until the time of service but being there for 6 HOURS with no real estimate on when the work would be complete isn't acceptable to say the least.

I have been a customer since 2013 (when I bought my Honda) and prior to this I had NEVER had to wait for more than 2 hours for any services I had done. To say I am sorely disappointed is an understatement.

If it wasn't for Shawn's continued excellence in customer service, I wouldn't hesitate to find somewhere else to get my car serviced at.

No test drive done. Representatives we're after on their income not on customers. In short, poor in customer ' s relationship.

Made an appointment for an appraisal and they were super rude. Made me wait over twenty minutes before I left

They were good, but that little Spark was missing, we were very close on buying a new vehicle but because of that missing Spark walked away with no deal.

In last Saturday - Shawn rocks! Give that man a raise!! He was the only person who asked me if I'd been helped (two others walked right past me as they looked directly at me). Shawn was kind and did not assume I didn't know what he was talking about when he spoke about Honda maintenance. When I return, I will seek out Shawn specifically (unless he wins the lottery or something!)

I went in to get my leaky rear shocks replaced and brake fluid replaced. They also did a wheel alignment. The Honda shocks were not in stock. The service adviser ordered shocks that are made in the US. I'm hoping they will last as long as the Honda shocks would.

Ron and Preston were both very helpful with my oil change and recall service

Kevien was very pleasant to work with. He explained the services I needed in detail and the importance of them. The service was fast and I was grateful for the free car wash :-) I will be back soon!

Staff are very helpful and friendly and very fast service.

Great to work with the folks at Honda of Hayward. They were efficient, knowledgeable, and went out of their way to make sure we got what we wanted and in a timely fashion. This is our go-to dealership!

I went there due to a recall on my airbags. Since I wasn't paying for this service, I didn't know how I would be treated. My service writer, Oscar was professional and told me about another recall for my car. They even performed a multi-point inspection on my vehicle. I had a positive experience and will return.

The manager is working with me to solve the problem.

We had good experiences with Hayward Honda. The sales there, Anna Marie was knowledgeable, funny, patient, understanding and helpful. What she wasn't was pushy. Manager Johnny was open and straight forward too. We ended up giving no commitment on our first visit, after an appointment with Anna Marie and taking her a good 3 hours of her time. We felt comfortable with her and Johnny. On our second visit we bought a CR-V. Third visit was pickup. They had a sales consultant, KC, give a complete run on the features inside out. KC was also knowledgeable, friendly, patient and helpful. And for what it was, he was not at any rate trying to sell us their service department. He was really just proud what they were selling, and trying to get us know what we were to drive home. We also noticed that people working in there seem to get along very well. Their sale waiting at the door will help you whether or not you are thinking potential customer. Their first question was often, are you here to see someone (then will get you that someone), rather than are you here to see some cars. Sutle difference, tells a lot though. While one guy knew we are with Anna Marie, he kindly took time answered all the questions we had in a HRV model he was having. Seems a good place to with many good people.

It was great . Car taken care of no problem.
Really like Honda of Hayward. #10

Always a great and honest experience. Service Advisor Genaro did a great job and made the whole process convenient and smooth.

George and Bonnie were great in assisting me with my car

My service rep Oscar was friendly knowledgeable and professional. Whenever I encounter any problems Honda of Hayward is quick to fix them. I only take my vehicle to Honda of Hayward for oil changes. Very satisfied with the work they do.

Ken is a every good sale. Good experience to get my 1st big car. I recommend my friend to come here to buy his car as well.

The employees are friendly and the service was done on time.

Took my car in for its first service. Service went well! Big thank you to Advisor Oscar Ortega for making sure it was a smooth and easy process.

My service advisor Ronald Smith did a great job to help me fix the Engine light on with my 2013 Honda Accord. My car is running like new now.

Another positive experience. George, was as always very helpful and the service was done fast. Car looks clean too,after the complimentary car wash. Great job Honda of Hayward.

May I take this opportunity to thank your Honda Service Center in Hayward CA for the excellent car maintenance service afforded me recently. It is also noteworthy to mention your professional Service Advisor, in the person of Mr. Oscar Arenal, who made the good work possible.

I ll surely recommend the Service Center to everyone I know who needs their car serviced.

Thank you very much.

Benedict Gutierrez

Worst experience in last 6 years or so. Had to wait for almost an hour even with the appointment to check in. I was charged incorrectly. Another 20-30 min to fix it after I identified it.

My experience was definitely great. As a first time buyer and being so young, I felt welcomed. I got what I wanted and I never felt pressured to get something I did not want. Overall, great service, especially since we arrived almost at closing time and I never felt rushed. Thank you Ali and Cris, you two are the best.

Honest and Quality service. They will thoroughly inspect your vehicle and suggest only required service and not try to rip you off. Went to Fremont Honda, Southbay Honda Milpitas and Precision auto care at Sunnyvale(Wolfe road) and they all tried to cheat by giving 4k+ estimate for tires and 90k mile service but here same thing I got it done below 2k as with their expertise they knew what was required and didn't went by books. I highly recommend this place.

Amazing dealership. We have a toddler so needed to get the purchase done fast. Everyone was very efficient, and we got everything done in record speed and professionalism. We couldn t be happier.

Buying a car during covid time can be scary but I am glad we met Anna Marie from Honda of Hayward. From sending in an email of request on pricing to bargaining on pricing, we didn't feel pressure to purchase. Her candid, no BS straightforward approach is what other sales in other dealership should learn. We have shopped at other Honda dealership around the area and felt like we are the innocent in a shark tank, but not at Honda of Hayward. Not to mention, They have the cheapest Honda in the whole bay area. PERIOD.

All around great service in the sales & service dept

My salesman was Cesar Sandoval. He is a great guy with a big heart. And he helped me get an excellent price on my new car.

A service that was supposed to take 2 hrs took close to 5 hrs! And I had an appointment!

I've been a Honda of Hayward customer for over 14 years. I always get the best service.

Luis was very friendly & helpful & went out of his way to see that I got the car I wanted. Equally, the manager Stephen was more than helpful. am happy with the buying experience.

Bought car On Monday the 24th, found on way home that windshield had a crack. They had me come the next day to see the manager, Bernard. He had me come back the following day to see the windshield repair guy, who said it could not be fixed any better than it was (crack is right in drivers side view out the front). I was told they would contact me back about replacing, and no one called. I left message via text for Steven on Friday who said he would follow up on it. Received a call from Honda on Sunday to see how things were going (let them know I was still waiting to hear about windshield, and they said they would follow up). It is now March 2nd and I still have not heard back regarding windshield. Am very unhappy with Honda

I had a great experience at Honda of Hayward. Isaac and Robert were especially helpful during my whole process of deciding to lease a car. They were patient with me and definitely made me feel comfortable with all of my decisions. I didn t feel pressured to do anything I didn t want to do! Which is really different from past experiences with other dealerships. I would for sure recommend this place, and Isaac, to a friend.

This dealership has excellent customer service, awesome price. They took time to explain to us what we are going to buy and what we are getting. They are very patient and professional . They let us test drive 4-5 times before we decide to buy the new car.

Extremely helpful and were able to get me up and running quickly and efficiently. They also gave my car a quick wash.