Rose M

Review of Honda of Hayward

Shawn is an amazing person to work with. His genu...

Shawn is an amazing person to work with. His genuine concern for the the satisfaction of his customers goes well beyond what I have experienced from the service industry in general. He is always more than willing to answer any and all of my questions and speaks to me in a way that isn't patronizing. He always has a cheerful and upbeat demeanor (even at 7am on a Saturday!). If I could rate him a 5 star alone I would!

The only reason I dropped this rating to a 3 star was from the fact that on my last service I went in for new tires, oil change and new filters, I ended up being there for just shy of 6 hours! I got there at 9am (my appointment was at 9:15am) and didn't walk out of the building until 2:56pm. The technicians couldn't seem to give me or Shawn a window on how long it would be before my car was completed. I understand that there was an additional bit of work that needed to be done that wasn't caught until the time of service but being there for 6 HOURS with no real estimate on when the work would be complete isn't acceptable to say the least.

I have been a customer since 2013 (when I bought my Honda) and prior to this I had NEVER had to wait for more than 2 hours for any services I had done. To say I am sorely disappointed is an understatement.

If it wasn't for Shawn's continued excellence in customer service, I wouldn't hesitate to find somewhere else to get my car serviced at.