Homemakers Furniture Review

My only complaint about Homemakers is that there is too much to choose from. I have bought many things over the years from Homemakers and I have never had a problem. From looking at and buying furniture to picking it up and delivery everything has been easy there. I recently bought a sectional and a mattress there and it went great. I even had to call and talk with customer service about a bracket that was missing on the sectional and she got it all rectified for me. I will continue to be a loyal customer.

My wife stopped in the store and saw what she liked. When she got home she showed it to me online and I was able to order it online very quickly! Thank You!

It was a bad experience. First the sales person said I would have my table and a few weeks, assuming I would have it in two weeks. Talk to three different managers about going back-and-forth, and got no where. I even asked if they could discount it or get free delivery for all the issues I had with the salesman. I have bought all my furniture there for years and this one person and the managers have change my mind about my money spent there my bad experience. The sales person also said he would watch to see if my table went on sale for or anything. My sales person went on vacation for two weeks, so I could not get a hold of him. I did see that if you bought anything for $1000 you get free delivery. Called the the manager about that they said no I spent $959 on the table and they would not even negotiate. I said, "look at all the money I've spent in your store and you can't wave $50?" they said no I talked to two different managers one was rude when was nice. This is really really bad experience. Thank you Terri Clark

We love the store!! The non-commissioned sales team makes my day. I can explore in peace. Thank you for making this change!!!

Me myself never been to a home maker store.im from illinois.this store is the bom.i like it people should come from all over to shop here in iowa.great deals very well put together store.defently fine what you need.i love it

Excellent service with friendly and knowledgeable people.

We had a great experience with Dee helping us find our new couch. He listened to our feedback and helped us decide to go with our first choice! Thanks again Homemakers!

When I was in the store no one helped me so I went and bought my items online.

Nancy promptly answered our questions. She was polite, attentive, and professional. Definitely a company asset.

I bought a bedroom set, the guys were very helpful in the delivery and setup and it looks wonderful. I would say homemakers is at least $1000 cheaper than the alternative stores when it comes to bedroom sets.

Pleasant experience was had with Mark. We searched and searched for a great living room set and after an hour of sitting and standing we found one. What I rave about most is Mark s approach. It was warm and welcome. I ll definitely be back!

I always buy my furniture from homemakers do you have the best furniture and quality ever

Great selection and variety! Also good variety of price ranges!

A+ Experience!

Just moved to the area and needed a new couch. Went to Homemakers and was blown away by the size of the showroom floor. We were helped immediately and were assisted in finding the correct couch given our door size constraints. We spent about 2 hours in the store and had a great experience.

Delivery was also great. Items arrived on time and well packaged.

The selection is great with a diversity of manufacturers. I would definitely go back for future furniture needs.

I enjoyed the experience the service their is extremely quick. Overall extremely satisfied with the service.

I Purchased a couch, chair, ottoman and rug this year and could not have asked for better service and selection. I am usually more of a fan of vintage /mid century modern furniture and really did not think Homemakers would have what I liked and typically I stray away from big box stores...but I was very surprised to find that they had just what I wanted and I was able to pick out my own fabric. It felt like a very customizable experience with one on one customer service. The staff was super knowledgable and I got 2 years interest free financing to boot!

Horrible horrible horrible horrible!

Run away from this independent La-Z-Boy dealer.

The La-Z-Boy Dexter loveseat sold to me as "100% Leather" is not 100% Leather. The leather started flaking off after a few months. I contacted Homemakers in April 2017 about this issue. A technician from FSN was dispatched to review the loveseat. He examined the loveseat very carefully and used a heatgun to look for damage. He tooks lots and lots of photos and said that he would turn this into Homemakers and it is ultimately up to Homemakers on how they proceed forward.

After a few weeks lapsed, I attempted contacting Shawna a few times and left many voicemails. I never recieved a callback. I finally did speak with a different representative in the customer service department and she advised me that a new armrest was on order for my loveseat and she did not have an ETA.

A couple weeks later I called again on 06/05/17 and spoke with Jim in customer service department Shawna to inquire about the status and get an ETA. Jim advised me that the "file is under review" and that they are waiting for La-Z-Boy.

I called La-Z-Boy on 06/16/17, and they directed me to the store. I spoke with David in customer care and was told that La-Z-Boy will not warranty the loveseat because there is "customer damage". I said, "what damage?", ohh there is scratch on the seat cushion. The seat cushion has nothing to do with the armrest where the leather is flaking off and the scratch on the seat cushion is very minor. So my warranty is void because of a scratch? He said La-Z-Boy is offering a touch up paint to fix the flaking leather on the armrest. I told him that I had never heard of touch of paint for leather and secondly I was concerned the paint may mismatch the existing Ivory color. But he assured me that it would fix the problem, and if there was still a problem they would consider different action--but they wanted to attempt the touch up paint.

The paint arrived a few weeks later, delivered via Spee-Dee delivery service. When I opened the package the paint was boiling hot and oozing out of the container and the entire interior of the package was soiled. I again called and left a voicemail for Shawna to let her know, and I did not receive a callback.

A week later I recieved a call from FSN, the original company that came to examine the loveseat. The technician arrived at 10am on Friday 08/11/2017. He asked about whether I had the paint, and we handed over the package Homemakers had sent us. He got to work promptly and sanded the armrest to remove the "loose" leather and he then sprayed the armrest with the paint. It looked horrible! It looked 10x worse than before, and during the painting process, he oversprayed and damaged my brown leather ottoman that was sitting next to the loveseat. He agreed it looked horrible and apologized, and said "I told them we need an armrest".

I called and left a voicemail for both Raquel and Shawna on 08/12/2017, again as always, I did not get a call back. I called again on 08/23/2017 and spoke with Joni and let her know that had happened with the technician visit on 08/11/2017 and told her that Shawna wasn't responding to my calls or voicemails. Joni offered apologies and said that she would email Shawna and I again left a voicemail for Shawna on 08/23.

This time Shawna did call back. Her excuse was that she is not at her desk and that she never recieved any of my voicemails. She advised me that FSN would take care of the leather Ottoman that was damaged, and that they would contact La-Z-Boy in regards to the loveseat.

I spoke with Raquel Rojas the week of 09/02/17 and she said she would see what they can do and would be in contact with La-Z-Boy.

Today is 09/29/2017 and I contacted La-Z-Boy customer service, who said they will act as liaison between me and Homemakers. Ultimately it is the independent dealer, Homemaker, that I have to deal with and have them make things right.

I will be pursuing other avenues to attempt to get resolution.

We had 2 great sales people who listened to our needs and kept me pretty much in line with my budget. Would Recommend!!!

Very easy and pleasant experience. Salesman knew what he was talking about and did a great job

We were extremely happy with our service, Nancy O'Connor was very friendly, and knowledgeable. We shop here often and have purchased much of our furniture from Homemakers.

Great service. Very knowledgeable. Thank you Tom Valentine, David and Jack!

Excellent service, with easy going w/no hi pressure sales people

Clearance section is okay. Salespeople kind of pushy so minus 1 star

Great selection and sales floor wasn t pushy. Super friendly people and awesome items to select from! Homemakers is one of our favorites!

Lots of furniture choices, but salesmen follow you around like crazy and it's a little annoying when you just want to browse.

Great selection with a wide range of pricing and quality. The employee who helped me (Joe) was very very helpful and not pushy at all.

Avoid - They do not stand behind their products. My parents purchased nice couch and sofa from Homemakers less than 1.5 years ago. Noticeable cracks have appeared on both pieces. Contacted customer service and they offered no assistance or guidance on how to repair/stop further damage. Only said "this issue falls outside 1 year warranty policy". Strongly recommend shopping elsewhere.

Our salesperson, Lera, was so helpful with her design background! Definitely a plus! She was wonderful to work with. When I go back to Homemakers again I will ask for her. She is an asset to their team!!!

Buyers beware of the sales pitch for the Guardian Warranties on things like furniture...specifically a leather sectional in my case. You are told that any accidental damages to the products are covered, but that is a blatantly over-generic statement made by the sales associates. Of course when the time comes to utilize that coverage, the Guardian company will look for key words to immediately deny a claim...and then also go to the standard qualification..."its all spelled out in the Terms and Conditions...did you read those?" Why did I...or do I...need to read the Terms and Conditions when I was told..."Any accidental damages are covered by this protection plan."

Note to homemakers management...train your sales associates to explain and detail exactly what these protection plans do and don't cover before making generic statements like "any accidental damages are covered". Or at a minimum, require your sales staff to read me the terms and conditions after making such statements.

Disappointed that the delivery date of a love seat kept getting farther out so we cancelled that order and bought one in stock. Delivery schedule could not sync up with our schedules and we were left with no alternative but to pick it up. Enjoying the loveseat but Homemakers will really need to step up their customer service to win my business back.

You have to wait to long even for small stuff. Never will I come back. Sales guy put a queen down and I wanted a full.

Went there this last weekend and was just a great experience. Free delivery to garage during this weird pandemic time. The kitchen table and chairs we purchased and put together look great.

My wife and I really enjoyed shopping here. We were sorely in need of a new couch and new bed, and came to the right place. Sales associate Joe was beyond helpful, explained our options, and made the whole buying process really easy. The furniture was delivered on time (early by 15 minutes actually). The movers were incredibly professional, and had everything set up in less than an hour! We enjoyed their service and sales so much we went back this weekend to buy my son a new bed as well. Highly recommend the staff here!

I found exactly what I was looking for, very quickly. He salesperson.was helpful, but a little pushy. She gave some inaccurate information , but not a major deal.

Homemakers always has a nice variety of furniture for every room. My daughter found exactly the style she was wanting for her new home. Excellent service and great prices.

A very welcoming store with something for everyone. Our first time and we will definitely be back. Our salesperson was knowledgeable about the item we was interested in and covered all information fully.

I got a great clearance deal on a name brand couch for black friday. Paid half the sticker price, for an item that's new in box (not a floor model). And our saleswoman, Amar, was professional, kind, and attentive; and didn't look annoyed when I asked a million questions. She is an asset to the company.

That clerk that helped me choose my furniture was wonderful.

Homemakers delivers great service from sales, financing to delivery!

Purchase process was simple and easy, looking forward to our furniture arrival and
assembly!

I loved this furniture store! It is so much fun to walk through and look at the living rooms and kitchens that have been put together as examples.

Ordered two bar stools to be delivered to match my existing bar stools. So far: first time it was delivered they weren't assembled like they were supposed to be. Not that big of a problem so we put them together ourselves. After putting together noticed they didn't match existing bar stools at all. Mistakes happen so we called and we're told two new ones would be delivered. Two weeks later they were delivered and again those two stools didn't match. Second mistake started to have us question Homemakers organization. I said we should just take them back and request money back. My mother felt confident they would get it right this time. I just walked in to my house to two new bar stools that were delivered to my house where they could clearly see they didn't match the existing stools but still thought it was wise to leave behind and not call at all. 3 mistakes in a row (4 counting assembly error) and I would say it's time to cut our losses.

Very professional, service was efficient and time saving!

My experience shopping at Homemakers was amazing. Our sales lady, Alessandra, went above and beyond to help us find the perfect living room set. She was very patient with us and listened to exactly what we wanted and nailed it. That was just our first trip. Our next visit we were looking for decorations for the set we bought. Again, she helped with something we struggled with and made us very happy with with our home. There is no doubt that we will be back very soon and looking forward to finishing our home! Thank you Alessandra and Homemakers!

Homemakers furniture is of good quality and the staff is always so friendly and informative. Prices for what I'm looking for are reasonable

We love Homemakers. Since moving here almost two years ago, almost all of our major purchases have come from here. I told my wife, since becoming homeowners, most of our disposable income ends up at the Three H's: Homemakers, Home Depot and Hy Vee. There's definitely something for everyone here, both in regards to price and style preference. There's even cookies and lemonade for our 6 year old daughter, which essentially makes it destination dining for that demographic. Keep up the good work!

They have the best selection and prices but don't negotiate at all or offer any deals when you buy multiple things at once, and the salespeople seem somewhat pushy with their products. Overall it was a good experience though. The free coffee and cookies is a great idea.

Recently we purchased furniture from Homemakers. We have made several purchases from them in the past and have always been very happy with the quality of our purchases and the service we have received.

Once we found a salesperson they were quick to assist us, then handed us off to someone to check us out. Wait for pick up was much longer than stated , that was the only drawback to the whole experience!

I wanted to purchase a new recliner for my mother-in-law as a Christmas present. We placed the order online and picked a delivery date (which was after Christmas, but not a big deal). Today, I checked my spam folder to see an email form Homemakers requesting a photo/copy of my ID and my credit card and/or credit card statement. This request was justified as a fraud prevention measure; however, this is an extremely unusual (and in my opinion, highly inappropriate) request. Additionally, this request increases the consumer's risk of identity theft. In the modern age of online shopping, there is zero reason for this. If you're unwilling to process out of state orders, it should be plainly written on your website. Do NOT recommend. I will be taking my business elsewhere.

Great customer service from our salesperson Manny. He answered all of our questions and helped us find a mattress that fit our needs.

Great place with amazing home decor. Sales people are insanely aggressive though!

The selection at homemakers was great and my purchase and pick up went quick and efficient. I love the area rug!

Delivery guys were very prompt and very nice. Easy to work with as they set up the new furniture to our liking. Thank you.

While I love the items in this store, my husband and I did NOT appreciate being followed around the whole upstairs by a sales associate, to the point where we felt so uncomfortable we had to turn around and ask him to stop! THEN we get the the cash register where this pompous dbag waited on us. Made us want to never return which is unfortunate since we have frequented this establishment for years and are a young couple.

I moved to Iowa from Minnesota and haven t heard of Homemaker until now. I could nt have had a better experience. Still not sure if it was the Iowa nice that I was experiencing, but every person I spoke with was really kind and very helpful.

Knowing nothing about interior designing myself, I was worried my furniture would clash with my apartment, but after talking with some of the employees and seeing all the customizable options, I m convinced I made the right decision.

I m sure I ll be visiting again when I want to add to my furniture.

Some errors made. The first set of furniture we thought we'd be able to get didn't happen. Thought it was a more versatile sectional. Ended up having to order whole new set. Happy with newer set tho

I was looking for a cheap couch for a dorm room. Lots of choices and great value. Great range of options for all budgets. Explored at my leisure. Had to hunt down a salesperson to complete the transaction.

Although I haven t received my item yet the service thus far has been great

Lots of options for furniture. Love the display that's ay the front as you walk in. Lots of employees around to help with any questions.

I wish shipping wouldn t cost so much out of state didn t know it was free for in state only :(

Another great experience at Homemakers. Incredible selection and friendly, competent service. Found my dream sofa!

I had Devin help my husband and I find a white dresser. Our choice was not in stock but he found another one that we liked better that was in stock. We bought it and were setting it set up at home when we realized that there were only 5 drawer knobs onstead of 10. Quick call to customer service and we went to get the missing knobs. Offered coffee and cookies while only waiting 5 minutes to get the knobs. Great experience even if the quality shipping dept didn't make sure all the knobs were included. Will use Homemakers again.

Awesome sales people! Got a great price on a new bedroom set and couch!

Delivery was amazing. All delivery personnel were fast and knowledgable!

Great experience. Lots of helpful staff, quick pick up and very reasonable prices. Plus the little cafe area by the elevator makes the whole place smell like cinnamon rolls

Our sales associate, Concetta Morales, was fabulous. She was helpful, pleasant & fun to work with. She also was not pushy & gave us room to breathe.
The special no interest financing was a plus.

Very friendly sales people, understood what I was looking for. Delivery was fast. I have bought all my furniture from Homemakers.

Need help with review or any feedback on Violino leather furniture. Is it of good quality and construction. How is the frame. Their website dont give much info. Thanks.

The workes don't mob you, but rather let you look around and are there when you need them to be! Had a great experience with purchasing furniture. The staff was knowledgeable and easy to talk to.

Very helpful friendly employees and reasonable priced furniture. Will definitely go back.

We are very satisfied with Homemakers selection of furniture and accessories. Our salesperson, Melissa Hoesing was very helpful, friendly and professional. We told her we were looking for a dresser w/o mirror, nightstand, and lamp. Melissa helped us with everything. The delivery is scheduled for 4/5/17.
Thank you,

Great selection of furniture and a show room full of overly helpful staff.

Andrew was so patient with us while picking our furniture. Then I brought my sister out and great help

Amazing customer service. Sales rep Son went above and beyond to get us the perfect couch we were looking for!

Shirley J. was very friendly, helpful and not at all pushy. We have shopped here for years and have bought many things for our home. This last time we bought to new chairs for our living room. We were able to bring my husbands recliner home that night. Mine had to be special ordered so I won't get it until mid November which is fine. I was not happy to find out that the lever for my recliner that I loved and looked like it belonged to that chair since the chair was more modern was not the original one and that I would have to pay an additional price to keep it. I felt the sales person should of included it for free considering the amount we spent and after talking to my daughter it could of been negotiated, which I feel I shouldn't have to do especially after I expressed my unhappiness to find out they had put a different one on and didn't tell me upfront. Overall I am pleased with all the purchases we have bought from them since we have been shopping there.

Homemaker sales people are always courteous, helpful, knowledgeable and friendly. Shopping here is always a good experience.

Bright home barstools and one was damaged right out of the box when I got home!

Working with Thomas and Manny was a joy. They both were well informed about bedding and were able to guide us to the best choice for our needs.