Always enjoy coming to Homemakers! I feel your sales people do a great job! They are helpful but not pushy. Worked with Jan this time. She was great. She knew just how to skirt her way with my husband and myself. Can't wait to pick up that sexy comfy red chair! Another great shopping experience with you. Jim and & Pat Hoppenworth.
My favorite furniture store. I ordered some custom made Amish furniture from here year's ago. Still love it! The peices get more beautiful with age. It was worth the investment.
We thoroughly enjoyed shopping at Homemakers. Store is clean and fresh. Sales Assistants all answered our questions without being pushy and allowed us to thoroughly browse the store before making our final selection. Would recommend this store! Can't wait for our furniture piece to arrive!
I ordered this bedframe through the homemakers website. I received an email when it was ready for pickup. Extremely easy and fast service. Love the bed frame. Exactly what I was expecting.
Our sales person was excellent at thoroughly explaining each item we tried. He was so personable and made us feel right at home.
Have bought several things from Homemakers over the years! Always great customer service and staff is very knowledgeable!
Excellent service and knowledge and great products with easy checkout and delivery setup
We purchased a bedroom set and scheduled it for delivery. Upon delivery, one of the dresser drawers did not close properly and kept popping open. Called Customer Service. They said they would arrange an exchange and re-deliver. Took OFF OF WORK to be here for exchange delivery. Replacement dresser arrives and delivery guys call me out to the truck to look at the replacement. Replacement is WORSE than the first dresser - dings, looks like they used marker to cover the finish. AWFUL! Now have to arrange for a THIRD delivery. We will be looking to purchase furniture elsewhere in the future after this experience.
The sales associates we dealt with were very helpful in meeting our needs.
I gave it up! never ever buy any thing from HM. they don't do the way they talk. says something and does other especially when they are delivering. when they say 30 minutes, it will be 5 hours by the time they arrive your house. The driver tells you to contact customer service and the customer service tells you to contact the driver. it is vise-versa but no body will give you the answer you wanted. since they have no answers, they will start blaming you for calling them too many times or hanging off. I had to waste 11 hours for one delivery. i was supposed have my delivery between 8:30am and 10:30am but my final delivery was made at 7:20pm. If possible I can rate the customer service ZERO
Just had to help a neighbor get their couch inside because the Homemakers delivery left it on their front door (apparently due to COVID).
If the furnace guy can come in and repair inside my house with a mask, you can walk into a living room with furniture. Seriously.
The extended warranty is a giant rip off. I cannot express how dissatisfied I am enough. Shady business practices, Homemakers. Your salespeople are obviously NOT trained in explaining the warranties, because they specifically told me anything was covered in my fabric warranty. Lies. I will never stop being angry at what scam artists you are with your lazy business practices.
Always a pleasure to shop Homemakers Des Moines IA. We seem to end up there every spring. We are always treated like family and come away very satisfied.
Our side table is the perfect size, color, and style. It coordinates beautifully with everything!
The sales people were very helpful when I went in and they have a good selection. However, the customer service is TERRIBLE. I have had nothing but problems since my furniture arrived. They delivered a defective (broken) chair that was missed by quality control. They then told me I could drive to Des Moines to exchange it (I live two hours away). They finally told me they could deliver another chair several weeks later. I had a family member come over to be at the house for delivery since I work every day. Unfortunately they then delivered yet ANOTHER defective chair. (?!). I have tried getting ahold of management several times in the past two weeks to describe the issue and there is never anyone available to help. I am so fed up with poor customer service that I will never recommend Homemakers to anyone. You'd think they'd treat me a little better especially since I paid for thousands of dollars of furniture IN FULL the day it was ordered. Go somewhere else. Don't waste your time.
The cashier was great!! She made me aware of perks and alternative shipping info, which I appreciated greatly. Since I already knew what items I needed, I pulled them up on my phone and it was a breeze.
We needed a cheap, but quality full size mattress for my daughter's transition from crib to her first bed. We were able to identify the right one in minutes with the help of our salesperson. Mrs B. would be proud.
I had a very good experience purchasing my bed. The process was very fast and smooth and I received my bed within one day of purchase with free delivery free sheets and a free pillow!
Great experience each time I use Homemakers. The staff is pleasant and professional. They are always willing to help with any questions.
Thanks!!
Great service
!
The sales representative was really nice and helpful. The representative in the finance department was a different story. She was not very friendly and looked like she was not happy to be there.
I was able to choose what I wanted and checkout quickly. No high pressure sales. A lot of good pieces to choose from.
Great experience. So many great products to choose from. Our salesman, Alex, was very knowledgeable, patient and a pleasure to work with. Never felt pressured - he was just there helping us work through our options and what was going to work best for our space. Would highly recommend and will return again.
Love my lamps they bright in my dark space in my home.
Love love homemakers furniture its the only place i shop for my furniture and assecories. Also the sales people are very helpful.
I was there walking around for over two hours looking at sofas 2 people said hi but never even asked if i needed anything. One gentleman just before I walked up and said, "hey how's it going?" "Ok let me know if you need anything." No business card or anything. I was ready to buy leather sofa, love seat and recliner but walked away. Customer service should be important.....but there wasn't any of that.
Really nice selection of furniture whether you want cheap or expensive. They have something for everyone. There are plenty if sales reps for questions.
There has been a problem with our purchase since the beginning, starting with delivery and every step of the way since. We were also told incorrect information by our sales rep regarding the finance terms and Homemakers will not stand behind their sales rep word. I receive conflicting information every time I call, and most recently the accountant at Homemakers told me to do something but wouldn't put it in writing because it's ultimately Nebraska Furniture Mart's choice. Completely unprofessional and one of the most inconsiderate teams of customer service reps I've ever dealt with. I will never return to that store again.
Large variety of in-stock furniture at reasonable prices.
Sales staff was very helpful!
Fair priced and high quality. Have never looked elsewhere for furniture.
One salesman who was near us when we were looking at a bedroom set seemed to ignore us even though I looked his way several times. And then another salesman came up to us. He answered all of our questions. We traded a few jokes, he made sure we had all available discounts. I will definitely seek this one salesman out when I go back.
It s huge store. So many varieties of furniture, mattresses and other stuffs. Prices are also moderate. Moreover financing option is really helpful. Worth a visit
I had great experience in all the departments we visited.
Everyone was so friendly and courteous.
I will definitely shop there again
I called and order a bar cabinet, spoke with Bobby. It was easy and a great experience. Not my first purchase from Homemakers and will not be my last.
Great selection and sales staff. Delivery was on time and the delivery guy was very friendly and personable. I will shop here again.
Bought a great bed frame for a decent price. Service was great, Joe K. did a great job helping us. Ensured we got the best discount and got free delivery!
Ordered LR furniture and color and fabric was not what was on showroom floor when it arrived at our home. Also had a sticker on furniture that removed fabric. Drove 100mls back to store to explain it to customer service. Turns out mfr had changed material and color w/o telling Homemakers. Found other furniture and are waiting for it to be delivered. Will see how this goes. Salesperson and customer service were great but still don't like the hassel.
Selection is above and beyond. When you see something, they more than likely have it. However, if you're a person who doesn't like salesmen, it's probably best to shop online. Unless you dress like a bum or college student, expect to be asked if you need help with anything, or for a salesman to bud in on your conversation. This can be good, and bad. Quality of stuff is like most, you get what you pay for.
This was first time with homemakers and was treated great and I was helped with finding what I wanted, and even after buying my purchase I wanted a protection plan and they helped me out on it. I would highly recommend Homemakers Furniture if you are looking for a good repleacal store for your home buying.
Homemakers has a very helpful staff and so much to pick from that you'll be sure to find something pleasing for your home or office.
My boyfriend and I were looking for furniture so we just decided to stop in and look around to get an idea of what we would want. The staff was super friendly and there was always someone ready to help us if we needed it. We ended up walking out with a 3 piece table set just because we loved the prices! I would highly recommend
Amazing service, fast and easy. Great prices and even better sales. I love the options of delivery and how fast the service is. I will definitely be a returning customer! I would recommend to everyone
As always helpful, friendly and willing to assist as needed. I just wish they had been more helpful regarding the price. I was buying this for a business who has purchased numerous pieces of office furniture and I myself have made numerous purchases, so I know that there is usually something to sweeten the deal and I didn t get anything other than being told I wasn t spending enough. Considering we have more purchases to make, I found this disappointing to say the least.
Bought a new living room set from them a couple days after getting the furniture my wife plugged in 2 devices to the USB ports on the love seat and it fried both devices. Many phone calls to Homemakers with no return calls they let us know we are probably screwed take it up with Flexsteel. Another phone call and another non returned call still waiting for answers. All of that being said every salesperson I ve talked to have been polite and willing to listen they just aren t the customer service people. Very disappointed in the service.
I want to commend the Furniture Tech DEAN. Dean arrived on time and was nice and knowledgeable while inspecting our leather couch that needs repaired. He spent time telling me how they would repair my sofa and how long it will take once parts ordered. He even lifted all sectional pieces so I could vacuum underneath where it gets really dirty. He then made sure all three pieces were locked into place and rearranged as I wantfutjbl
Everyone working in the clearance dept was very friendly and helpful! There was far less friendly help in the home living and bedroom departments. My two small kiddos were antsy and we d been there for too long but still needed to find a bunk bed and had questions that needed answers before we could purchase. The salespeople would not make eye contact!! It felt like purgatory- where everyone is walking by & through you, all with somewhere to go, but you're trapped and invisible. . There were all over, helping other customers or talking to each other yet I had to interrupt two after waiting for more than 15 minutes while they discussed & complained about a customer who was elsewhere in the store. There was an Indian lady in the rug dept who was awesome and another great gal who helped us with the kitchen table we ordered. Otherwise it was very disappointing, but I guess We didn t go for the customer service! The price for the furniture we got was good, or so weMll find out within the next year or three!
Excellent shopping experience thanks to Christopher
Easy ability to order, great peices, and quick to fill order!
This was my family's first time at Homemakers and it was a wonderful experience! Devin R. and David F. were especially knowledgeable and helpful in helping us find, and purchase, the perfect furniture for my family. The free cookies were a great touch. The bathrooms were clean and convenient. The car strollers were very helpful in keeping my toddler entertained and happy! I will definitely be going to Homemakers again soon!
Homemakers has the best furniture I bought a leather couch and a dining table from them in 2011 and I still have it. Also there customer service skills is so amazing they know how to entertain you while your purchasing. That's why I think there a great place to buy or order your furniture!
We had a great experience buying our couches here. Very knowledgeable, friendly and available but not pushy. Staff webf out of their way to help us pick out the right piece by discussing our needs and layout of our living room. Would highly recommend!
"Starting over!" Scary words for a 76 year old lady who finds herself moving from her farm home to an apartment in the city. But, it's a new apartment; I wanted it to be amazing. And, it will be, thanks to Homemakers and lots of assistance from Cindy, furniture specialist; Jack, rug specialist, and Kim, dining specialist. I have outfitted my new apartment with beautiful furnishings. They helped me put it all together. "Starting over" is no longer scary. I am very happy. Thank you.
I had an excellent experience at Homemakers in Des Moines on Sat. Everyone was very Helpful! I can't wait to get my new couch!!
Friendly staff, that was very helpful! I was in and out quickly of the pick up area as well. Love the prices and all the options they have to offer, there is something for everyone!
CJ was very professional and helpful, he spent hours with us and answered all your questions.
Probably the best furniture store in Iowa probably any place I've ever seen
I and my husband purchased a mattress from Homemakers furniture on October 10th, 2016. We brought it home and upon unwrapping it, we found several small reddish spots near one corner. We knew we might want to swap the mattress, so I took time stamped photos of the spots to prove that they were there when we got the mattress.
We live about 2 hours away from the store, so we decided to go ahead and try the mattress and see if we liked it. We tried it for just under 3 months, and it was simply too firm for both of us.
On January 1st, 2017, we took the mattress back to the store in Urbandale to switch it with a different model. When we got to the store, Seth was very helpful, and we chose what model we wanted, paid for the difference, then went to drop off the original mattress and pick up the new one. They took the mattress off our truck, unwrapped it, and said they could not take it back because of the reddish stains. We showed them the photos proving the stains were there when we got it, and they said it didn t make a difference.
When my husband walked into the office to discuss it, the door slammed shut and hit him in the face, causing a bleeding cut by his eye, and a swollen bump under his eye, as well as dizziness. Although several people there saw this happen, no one offered assistance or medical aid. He even had to go find the restroom to get paper towels to staunch the bleeding himself. He filled out an incident report, but we were appalled by the lack of concern for an injury which happened on Homemaker s property.
Then the workers found a tear in the lining of the mattress underside. It was not there when we loaded it, and we had had the mattress wrapped both in the original plastic and in a tarp to keep it protected. We believe the tear in the fragile lining happened when the workers unloaded it. The tear was right where the straps on the side of the mattress were located, so it looked like it tore when someone was using the strap to move it.
They refused to exchange the mattress, in spite of the fact that we could prove the stains were there when we got it. They would not work with us at all. We even offered to pay extra to make up for the damage, but they refused.
On January 3, 2017, I called customer service to see I there were any options or us at all. The lady I spoke with was very rude. I was trying to be very calm and understanding of their situation while explaining mine, and she was very short and just kept repeating that they couldn t take back the mattress. I finally told her that I didn t understand why she was being so rude, and she apologized and was a little better. However, she still said there were no discounts to help make up or our loss, we couldn t exchange it for a floor model or used mattress, and there wasn t so much as a coupon we could get to assist us If we bought another mattress there. In short, they were unwilling to do anything at all to help an unhappy customer.
When I pointed out to her that the paperwork about the sleep trial said nothing about having to call about stains that were on the mattress at time of purchase, she just said I should have known better.
Today, I called again, asking if we could find a resolution. I spoke to Dave Kretz, the bedroom manager, and he told me not to call again, that they would not do anything for us at all.
So we are stuck with a mattress which is painful for us to sleep on. We did everything we could or knew to do to comply with the requirements for exchanges, and all we have is a $1,600 debt for a mattress which is useless to us.
Love there's a huge selection of things to choose from.
My wife and I were very impressed with Joleen and her willingness to answer every question as they came up!! We were also very pleased with the price of our new chair!! Thanks
We were in town and just looking. Ended up buying new living room furniture. Decent prices and huge selection. Sales associate was very knowledgeable, helpful, and not pushy at all. Will buy again from Homemakers!
Homemakers is the leading furniture and home decor store in Des Moines. I love the clearance room where sometimes I can find good deals on quality furniture or lamps. It's always enjoyable to go in and browse the store. I will say I am not crazy about the newly remodeled refreshment area.
My wife and I had come into the store a couple weeks ago to find a leather sectional for our basement. After doing a little bit more research on the internet we decided we liked a model very similar to one we found at the store. I emailed HomeMakers about ordering the sectional in a different configuration and color. They replied very quickly and answered all the questions I had. We then went into the store again and made a final decision. The sales person was very helpful and thorough to make sure we were getting exactly what we wanted. Overall, we were very happy with the buying experience (assuming we get exactly what we ordered when it comes in a few weeks).
Very large selection of furniture but a little pricey.
Good quality furniture but you have to watch for sales. Prices are high for most items.
Alex, our sales guy was very helpful and I felt he answered all of our questions honestly. He was also very knowledgeable about the furniture we purchased. Because we have 2 dogs we need something durable and easy to clean. We also love the selection homemakers has to offer!
People there suck and all the stuff they sell is junk don't waste your time going there
Received a text to confirm delivery time two days before. Called the number and they told me what delivery number I was going to be to help plan delivery time.
Recieved a call from the driver on the day and all furniture was delivered and installed Undamaged. Went back after the delivery was made and ordered more furniture
Recommend homemakers for any furniture.
We went to Homemakers to look at Amish patio furniture to match some we already have. We were glad to see such a great variety of products available. The Lily Tomlin sized Adirondack chairs on display were delightful!
Greg Ervasti was a huge help. He had good knowledge and personal experience with several pieces that we were interested in.
Greg helped us with our purchases and answered all of our questions.
We are excited to have our new pieces delivered.
Love Homemakers! Tim T was extremely knowledgeable and helpful! In the past, I ve always liked their furniture, but some of the sales people can be a little pushy. My latest experience with Tim was great! Highly recommend!!!
Very good experience dealing with sales associates for being out of state. Very friendly and helpful!
We recently visited Homemakers in Urbandale in hopes of finding a good deal on a new sectional for our house we just bought. I am a first time home owner so everything is pretty new to me. We went there just looking and even though we told the salesman we were just looking he didn't get distracted or act not interested. He listened to what we were looking for and immediately knew just what to show us. He showed us several pieces that day. We went to our new house and took measurements and when we were ready we went back to homemakers. We turned down several salesman just to find this same guy that helped us before! We ended up purchasing a lovely sectional from him that day and because of his knowledge and the way he handled himself we ended up spending a lot more than we intended! We are very happy with our investment and this Salesman allowed us to feel excited about our purchase instead of the thought of money, which is a awesome thing for homemakers to have! This guy is a complete asset to homemakers business and because of him we will be returning to give more of our business to homemakers and will continue to ask for him when we get there! Since our purchase I have recommended several of my friends that are also moving, go see him so that he can have their business as well! Thank you so much Jerry and homemakers for adding to this exciting time as we make this house our new home!!!
We liked not being brotherd while looking. Love the shelves, just what we were looking for our front room. When we were ready to purchase the gentleman was very helpful.
I went there for the first time today. I was very pleased with the friendly service I received. I'm on a budget and needed a quality mattress. The women who helped me found me an incredible deal. I was happy to see that they sell furniture for any budget. I will be buying a sofa from them when I get my tax return. Homemakers has earned a customer for life.
Love this store! Everyone is so friendly to help you find whatever you're looking for
Great experience. Julia our sales person was outstanding! She really went the extra mile to get our mattress delivered the very next day. She was extremely knowledgeable and very helpful - no pressure. Best mattress shopping experience we could imagine. The delivery guys were top notch too - two great young men who were efficient and extremely professional! I highly recommend Homemakers!
Fantastic place to shop. Fast delivery and great prices. Will definitely buy from again !
My family had a great experience shopping for our kids' new beds and mattresses at Homemakers. The salesman was very helpful, not too pushy, and showed us options in all different price ranges (no just the most expensive option). The sales floor has a huge variety to choose from. All of the items we purchased were ready to take home the same day except for one which will be ready in 2 weeks. The warehouse staff loaded our items into our vehicle for us. Excellent customer service, and beautiful affordable furniture to choose from. We will definitely return for future purchases!
Best selection of home furniture this side of the Mississippi!!
homemakers.com
