Holmes Tuttle Ford Review

This is going to be a long one. I was recently talking with my dad and he was telling me how he went to get something done on his truck and ended up with a lot more problems then solutions, now this was not at a ford dealership but it reminded me of the struggle and pain I went through as a new car owner.
It was July 2017, and I owned a 2007 Ford Mustang which completely checked out, no issues, no problems, and I loved it. In July I received a recall notice for the driver side airbag and me being the naive new driver reacted as such, " oh i should get this fixed right away". I take my car down and they have my car for about an hour and they told me it would have taken three but I just assumed they wanted to get out quick due to it being a Friday Night. I go back to the dealership Holmes Tuttle and get in my car with the paperwork and everything set. I start it and plug my phone into the aux like I always did and the stock radio would not recognize that my phone was plugged in so I went back inside to have another appointment to have my radio checked. I come back that Monday and drop my car off again and I sit and wait this time in their waiting area and an hour goes by and I get my car back. I get in to check the radio and still not working and now my A/C is not working either. But clearly they were using it because the vents were all open and the knobs were all moved from how I left them. I also notice a scratch in the passenger door which they did admit to doing. I go a whole week with this scratched door, no A/C and no aux radio. I then head back to drop my car off and they tell me it will take a week to repaint the door and I am not old enough to borrow a rental car so I was clearly upset. I spoke to I believe he was a manager by the name of Daniel Mendez and although he may or may not remember me; I remember him. He talked down to me and acted as if I did not know what I was talking about. Although they admitted to the door, they did not admit to the A/C or radio claiming that it was just an odd occurrence, a coincidence that it happened while the vehicle was in their possession. A week has passed now and I was about to receive my car hoping that maybe they fixed my A/C and radio as well as my door but I was incorrect. Frustrated by the matter of this I once again spoke to Mr. Mendez and he took my car and checked everything in it with his diagnostic team. I am stuck at Holmes Tuttle once again from I believe 9AM to 4PM. After all this time he comes up to me and says well the A/C is fried and the part to replace the piece would be including labor just under $1000 and as for the radio we are not sure what has happened but fixing the stock radio would cost $500 so it would be a better idea to go aftermarket. At this point I'm done with my Holmes Tuttle experience and leave and vow never to come back after a total of 6 visits. I went to Audio Express and paid $343 for an aftermarket radio and the A/C was still not working. I go a full year without A/C because I did not have the money nor patience to let Holmes Tuttle touch my car again.
Finally, a full year has passed of going to other places to find the fix and none of them working along with the summer heat, I cracked. Driving every day in 105 degree heat with no A/C causes a lot of issues and health related concerns so in August of 2018 I drove my car back to Holmes Tuttle. Defeated as I was I went to the service center and asked to check my A/C because it was not working and they found the same problem that Mendez had told me a year ago and I paid the estimated $1000 to get this fixed. I hope if anyone reads this they can sympathize with me on the journey I went on with this dealership. Don't ever expect to see me at your location again.
-Dylan J Campbell

Had to wait two weeks to get appointment to get oil changed very poor customer relations when I complained about the appointment there reply was don't know what to tell you well I know this was my third new car from Jim click never again service after the sale is non existent maintenance for life means every 10,000 mi.so I pay to get it done in between (every 5000) you have to be observent because they try to skip some of the service like tire rotation.

Staff is super friendly and very helpful. I dropped my F250 off 2 hours early for its appointment to get an oil change, by mistake. I expected a long wait but they had me in and out quickly. I will definitely be back for service in the future!

My recent visit to Holmes Tuttle Ford I purchase a new 2020 Ford F-150.
Rene my sales person went out of his way to ensure I got the right truch.I truly appreciate his help.
Juan in finance also was helpful in helping me get the best financing.
Both of these men get 5 star. I would recommend these men and Holmes Tuttle.
Very Happy Customer Quentin Hancock

I had an appt for my class C motorhome. I arrived on time and was told to just pull in and my service adviser would be called. Gabe came right out, discussed the service needed and asked me to just wait in their lounge/cafe. Gabe came out and advised of findings then promptly had them done. Time spent in service was just over an hour. The price paid for the service was very acceptable and I was treated like I was important. I will definitely call them again, if needed.

The repair went smoothly and ahead of the time it was supposed too

Over the years I have purchased quite a few automobiles from various dealers throughout the western states. Samuel Moore and Irving Lozano at Holmes Tuttle were without a doubt the most professional, courteous, and concerned individuals I have ever had the pleasure of purchasing a car from.

With all the technical aspects of a new car these days it can become mind boggling to someone who is not tech savvy. Both Irving and Samuel were patient and answered all the questions I had, as well as introducing me to the finer things a Lincoln has to offer. Never once did I feel rushed or neglected while experiencing a pleasant business transaction. Can't say enough about this dealership.

Was just about to purchase a car when they told me a security system was added in order to lower the dealership's insurance. When I contacted Ford/Lincoln corporate they told me that if the factory wiring failed due to the aftermarket alarm system, Ford/Lincoldn would not cover the wiring and would not cover any component the wiring caused to fail. Holmes Tuttle Ford Lincoln refused to give me a written warranty for the cut wires in the 'New' car. When I asked if they had another car without cut wiring, I was told that every car on their lot has a 'Alarm System' installed for their protection. After I raised this issue, the dealer refused to sell me the car. I would be very wary about any dealer who refuses to warranty their aftermarket work. Especially since they modify every car on their lot.

Worked with Chris to buy the Escape Titanium Hybrid. He was able to get the cost close to our Budget.

Set an appointment to have my F150 inspected @ 200K, intake tech gave me some run around about we don't have a 200K schedule inspection. I finally got a manager he said they would look at it but could not make any guarantees about remaking vehicle life. I responded with I didn't ask you for a guarantee, I just want an inspection so I can make a decision about whether I need a new vehicle. Well while knowing I was waiting and having made an appointment 2 weeks earlier, 7 hours later the vehicle was still in the queue when I asked them to please release my vehicle to me. Complete waste if a full day. Don't bother....

Went in for an oil change and was told it would 1-1/2 hours. They had it done in just over an hour. Technician was very thorough in explaining what services needed done soon and which ones could wait.Good service.

People in Service Dept were nice. Nice little eatery inside dealership for customers. Can order sandwiches etc....

Came in for a scheduled oil change at 3pm. By 5pm nobody had seen me and the buzzer in my hand had not gone off yet. I was not in the system and was told my car never left the service area because no ticket was in my car. They did a fine job of moving my car out of the way though.

Service pro tip: if your employees spend less time chit chatting and actually greeting service customers this mistake would not happen.

Pure incompetence from the service employees and the cashier. But hey, they are going to have 2 guys do my oil change so I only have to wait another 45 minutes.

What a great dealership! Our salesperson is Bob Schmidt and I highly recommend him. This dealership has a totally different feel versus the Eastside dealership. The minute your foot hits the pavement, you are greeted and asked if you need help. We will definitely return and refer people here. Customer service is the key and they reflect this. Thanks, Bob, for our new truck.

A HUGE THANK YOU to all those wonderful, dedicated people at the Holmes Tuttle Ford Dealership at the Auto Mall!! Bob, Renee, Gilberto & Fred helped me SO much in finally making the move from my old 2003 Ford Taurus with 181,283 miles to a "like new" 2018 Ford Taurus. What a difference! I LOVE my "new to me" Taurus! I couldn't ask for anything more in the car and in the excellent service shown towards me. I have been a customer of the Holmes Tuttle Ford Dealership since 2003 and I intend to continue to do so for many more years to come. THANK YOU!!!

Whenever I take my truck there to be checked or worked on I am always greeted with a smile and impeckable service. They've got a great mechanic there by the name of Zach Donellan, he's so patient and very knowledgeable and appears to enjoy what he does for a career.. I know my stuff is fixed right when I leave there. On a side note.. he's pretty cute to boot!!

Holmes Tuttle has been taking care of my car since I purchased it there in 2012. They have addressed any issues promptly and professionally.

Jeff Swagger is the best sales person. He goes above and beyond for his customers. Ask for Jeff.

I should have read about Dylan s experience before taking my car here!! I also own a 2007 Mustang GT which I took in for a pinion seal replacement as it was leaking a small amount of oil. I work on my car for just about anything but I didn t want to mess with the driveshaft, preload, etc.. $180 for labor, which was the majority of the bill, wasted.. turns out I would have been better off doing it myself, as now my car vibrates pretty nastily. But hey everyone makes mistakes, so I took it back and off the bat I was told they noticed my car already had a vibration which is just completely false (why wait until I take it back to mention it?). Anyway I leave it for the day, receive no contact and when I called right before closing to ask if it was done, I was told it had been finished yet no one cared to contact me. Anyway, paperwork states they rotated the driveshaft and there were no more vibrations. Pulling out of the lot I could already feel it. I m a strong believer in doing your best to get something done right the first time. Especially when it s your job, you get paid for this. If it takes a second visit, that s fine as long as it s fixed, right? Well, I m not going to take my car a THIRD time to get the same result which should have never happened to begin with. At this point it s clear they do not know how to do it correctly or fix it for that matter. Now I have to take my car in to a real shop, spend MORE money because at this point I could of just had the new shop do the seal replacement, and be left without transportation regardless of how long, all due to something that could have been done right the first time.. If you want to buy a car that s what these DEALERSHIPS are for, if you want to service your car, take it to an ACTUAL SERVICE shop.

I recently purchased a new F150 from another dealer that was offering a significant amount of incentives. I took the information into Holmes Tuttle and spoke with Frank R. to see if they could match it (in an effort to keep the sale local). Unfortunately, we weren't able to find a similar vehicle so I ended up purchasing elsewhere and was extremely unhappy with that experience. A few months later, a family member was looking for a new car and I referred her back to Frank R. because he was very helpful, professional and courteous the first time I came in and still took the time to search for me even though we couldn't find the right one. After a couple weeks of searching for the right vehicle for said family member at the best possible price. Frank went back and forth with us several times to price different vehicles and was very patient throughout the whole process. I'm a very difficult customer to deal with, especially when it comes to ensuring my family is taken care of. That didn't phase Frank in the least, as it's most apparent that his focus is on customer service and not how to maximize profit. The Floor Manager, Chris, stepped in and worked with Frank to prepare a good deal for us and provided documentation to be transparent and forthright- traits that are very much appreciated in an industry like car sales. Once Frank and Chris were able to come up with a very favorable offer, we proceeded to the F&I office (a place that I am very leery of after my purchase) and was pleasantly surprised that there was no high pressure up-selling or false promises for extended service contracts or any other nonsense. In summary, the folks at Holmes Tuttle Ford involved in this transaction worked very hard and went the extra mile to ensure that my family member was getting the best vehicle to fit her needs at the absolute best price. As far as I'm concerned, if you're looking for a Ford, you don't need to look much further than these guys.

Bought from Abel at Holmes Tuttle Ford in Tucson he was the only sales man that asked us if we needed help so yes this 19 years got our sale thank Able ur awsome

Dreadful customer service. The service department won't return phone calls. They don't like to honor vehicle warantees. I bought a brand new Escape here. I wish I would have given my business to a different dealer. I only buy Ford.

Kept us there awhile trying to work out deal then just let us walk out and we should be preferred customer but......

We were unlucky and at first I was not helped by Mr. Fred Adelman, who calls itself 'advisor service'. This man shouldn't work here at all. Not service-oriented, but only wants to score. Bad advertisement for Holmes Tuttle Ford. They should fire this employee of the service department. Terribly arrogant and thinks he's everything. In the sales department, some employees can drink his blood. Just work out through the back. This man costs long-term customers. After insistence and a phone call from Roadbear we were helped. Finally, although not all "service advisors" were equally cheerful, some even very stiff and curt. Next day the camper drove like a train again. Good job by the mechanic who was extremely friendly as we had spoken to this mechanic during the repair, something that is strangely not allowed at Holmes Tuttle Ford. ... quite strange if that is not possible for a while because you are curious if everything can be fixed so that you can get back on the road quickly and continue your holiday ..

Special thank you to Earnhardt Ford for stepping up to the plate where the Holmes Tuttle Ford team would not! Recently purchased a used f150 still under the power terrain warranty found it to have a broken exhaust manifold bolt. Holmes Tuttle claims that because someone has worked on it previously they will not work on it under warranty. If you Google exhaust manifold issues on the ecoboost it is a very common problem, hens you stock all the parts on the shelf for this issue! But don't worry Earnhardt Ford came through even gave me a rental car and could not understand why Holmes Tuttle would not fix it knowing that it is a very common problem. Ford motor company would have paid for the repairs But everyone at Holmes Tuttle has a pride issue. Very sad that My local home town Ford dealer would not step up and warranty it. My next vehicle will be purchased at Earnhardt

These guys are a joke. Can t take no for an answer. I went in to look at a car and ended up buying elsewhere. Was a Ford customer for 25 years. Traded in both of my fords in two weeks on new cars. They put up all sorts of resistance to me having my own financing and hosed me on repairs to my car I was wanting to trade. Oh well.

I can't complain too much, I have maintenance for life. It's and nice and friendly atmosphere. They do have a nice cafe, coffee bar and complimentary water, couches, a kids play center, T.V., free WiFi, a computer center. It is the place I choose every time. Usually they are fast, this visit not so much, but I still will go back no matter what.

Mike is a very busy man but he did take good care of us. Wanted to thank him for taking care of my daughters car. He also found that they had a recall on a fuel pump flange, he replaced it. Thank you.

I would also like to recognize Pat, she is so friendly, she is only there part time but you d be lucky if she answered the phone when you call in. I WOULD recommend this place.

I've had nothing but good experiences here. I had my vehicle dropped off for service and had everything fixed on the first try. The service guy even knows me by name.

One thing I will say is they are ALWAYS busy. I was referred to one person for service throughout my time there, and it seems like he's overworked. I think having more service staff would be beneficial.

Always good service but almost always pricey. Love the cafe in the customer lounge!

Ramon Farias took the absolute best care of me with my car buying experience. He listened to what I was looking for and found me the perfect vehicle. And when it looked like I wasn't going to be able to get in without a cosigner he fought for me and got me the best deal possible! I highly recommend shopping with Jim Click and asking for Ramon as your sales person. Couldn't have asked for a better experience and I'm driving away with a great new/used car!

Thank you so much to the service manager for handling my queries in a timely and professional manner. I will definitely be returning to Holmes Tuttle for my future car service.

They speak Spanish in few services. The gabachos speak in dollars.

I had to have some recall work done on our Ford Escape and made an appointment and everything was ready for me when I got there. They even allowed me to rent a car. They called me when it was ready and went back and got it, everything worked out great!

We had a sensor come on in our F350 while on an RV vacation. They were able to get us in quickly & we're very accommodating w parking our 5th wheel & gibing dog cookies to our 3 furbabies. We got us in & out quickly so we barely missed a beat in our travel plans to get to the Grand Canyon. Thanks so much!

I pay for an extended warranty only to find out that my issue is not covered. Was also charged for a diagnostic check. (M) Never gave me paperwork from the get go, was rude throughout our engagement, & never discussed diagnostic charge. Now, I understand they have to run their own diagnostics, but I did tell them what was wrong that morning and over the phone. I had it checked a few weeks prior, for free at AAMCO Transmissions! Holmes-Tuttle Ford now sticks me with an experience that sucks worse (not really-but you get my point) than my time in Afghanistan. At least we knew we would be taken care of out there. Here, you get done every which way possible.

Salesman was very courteous, and efficient. Answered all questions and displayed real interest in meeting our needs. I will recommed to family and friends.

Dee was super helpful and he got me through everything with ease and he made sure I knew everything about buy this car and he just made the process less stressful.

Brought my F150 in to have repairs made to the AC system. After three weeks waiting on the warranty company, not Holmes Tuttle, they called and said the truck was ready for pick up. Everything seemed to be in working order again so I drove to work. That afternoon I took a look under the hood and what a mess! None of the clips that keep the electrical wiring away from the heat of the engine had been re-clipped and many were broken. The radiator shroud was just sitting there loosely with all the screws missing. Unacceptable. I immediately drove back to have them fix the issue. I showed one of the kids the problem areas and he took it back to be fixed. After a few minutes I was told I was good to go again. Took a look in the parking lot and only about half of the clips had been fixed. Ended up taking it home and fixing the rest myself. For a repair that would have cost me over 3500 dollars had the truck not been under warranty, you would think more attention would be paid to the details before calling the customer to tell them their vehicle was ready.

I stopped by to just browse the Mustangs but was approached and spotted up by the sales crew the instant I got out of my car. I understand the need to cultivate a leaf and potential sale but that approach literally chased me away. At least they were wearing masks....

Tried to get my truck's alternator checked.
Service said maybe in two weeks, they're booked now. Not impressed. Will spend my dollars elsewhere.

Found the truck I am looking for!! Juan the salesman is very helpful and honest. I wouldn't have gone anywhere else!!

They are always friendly & helpful. I always receive great service & recommend them to anyone that has a Ford or Lincoln vehicle.

Probably the largest Ford brand dealer. They can find and deliver a car without the huge expense of time, (still takes a couple of hours).

Sales guy was great but apparently service there sucks

When I purchased my new Ford F-350 truck back in 2013, I also purchased the Premium Maintenance Plan, which covers all maintenance on the truck for the first 100,000 miles. I've had work done on the truck all over the country, and never been charged. Last week I had maintenance performed at Holmes Tuttle Ford, and was surprised to be charged $400 for two items (changing the transmission fluid and flushing the cooling system). I paid, then went home and checked my plan. Sure enough, those items are covered. I returned to the dealer, and they agreed with me, but didn't return my money. Instead, they said they needed to collect from Ford first, then would call me to come down and get my money back. This could potentially take several weeks. Obviously not very customer focused, and I will not return there.

The service department here provides a better experience than any other dealers I've brought my cars to over the years, including various Nissan, Honda, and Mercedes dealers! I called another Ford dealer in town, and they were surprisingly unhelpful (bordering on rude), but these guys more than made up for the breach! Thank you!

Very friendly and professional service would definitely go back for service or possibly a vehicle

Love this place! Thank all of you so much for everything. Mr. Click, you have an amazing team! Xoxo

It's a comfortable wait for repairs having cafe. Staff friendly and professional.

Bought a replacement Ford car battery as a walk-in customer. Couldn't be happier because Ford had the best price and warranty vs. Sears & Firestone. The new battery was carried to my car and the old battery was removed from my car, all within 10 minutes of me walking in the door. I removed the old Sears DieHard from my Ford at home and brought it down to the dealership in my other car. What a relief to get that task behind me and complete without endless driving around and waiting hat-in-hand for a service writer. Yay Ford Parts Department in Tucson Auto Mall !

Took my car there Saturday for lifetime maintenance. They said I needed two tires and alignment which I agreed to. When I got on the freeway my car started shaking at 60 miles per hour. now I have to take time off work to figure this out :-( not happy

Excellent service - Knowledgable & friendly employees

Very nice place an ver prepared and helpful people, they really care about you..

I went to buy a new pickup nobody would come out and help me I was there for 45 minutes I finally walked up to the the building and there was seven guys sitting around tables talking and smoking cigarettes and I asked them if there's anybody work here and they said yes we all do and I told them I've been out there about 45 minutes and I want to buy a truck they told me to come back and let them know if I find one

I basically go for service only since I have a late model Ford. However it's very difficult to get an appointment less than 3 weeks out. Really don't like that.

Two year after purchasing my vehicle and I have not had a good experience after that. Not even with scheduling to change my tires or even to make an oil change. They sell you a car easily after that they don t care.

Had routine maintenance work done. Excellent service as always, thanks Fred!

I cant even begin to tell you how happy I am with Joey and Gilbert from Holmes Tuttle. These guys were extremely patient, not at all pushy just informative. At first I made a decision to go with a 2 wheel drive on a f150 sport, I was happy at first and then buyers remorse set in and I said to myself why get my dream truck and not get what I wanted. 3.5l eco boost and 4x4. I told them i wanted a different truck and they explained it wasn't that simple and there was a ton of obstacles but they would do their best long story short. They were able to pull some strings and get me into my dream truck and I couldn't be happier. I highly recomend them to anyone. They even got me the maximum rebates and trade in value without even asking or having to hagle! Vehicle shopping is super stressful and a huge decision but Joey made it a breeze and super enjoyable!

Sales rep was good to work with but sales managers seem to talk down on people trying to do business. I see now this isn't the best place to do my business. I would look elsewhere if possible.

Worst service ever I am a new car buyer and was on the fence of Ford or gmc the salesman shimo was rude and judging he didn't even bother to offer a test drive just an overall horrible experience. Needless to say I bout a Sierra 1500.

Atmosphere is very friendly. These people know what they are doing and are very open to answer any questions you may have. I was being helped by Jonathan Zermeno from Jim Click Dodge. I ve never had someone provide such a personalized experience in buying a car. He was up front about everything and was able to get me a very nice car within my budget and made sure I really liked it before proceeding to sell me. This took out the stressful BS you go through with sales people. I also want to compliment David from finance and Rocky the manager who are noticeably experienced and very helpful throughout the process. Needless to say if I could afford buying multiple cars I would come back. I also want to thank Kevin and Diego from Ford who were also friendly and knowledgeable. You won t regret talking to any of the people I mentioned.

Bad experience with them. Horrible service when it came to my car being serviced. My service advisor was a rude guy. Never seemed happy to be at work.

Very sketcky and terrible customer service. They never ever pick up the phone whenever I call. I wish 0 star existed. If I were you, I would go to Scottsdale Ford instead of literally any Ford service in Tucson including the one in the east end of Tucson. Both are terrible in customer service!

Once again we are more than satisfied with the quality of service and the product provided by our buddies at Holmes Tuttle Ford Lincoln. Last weekend we purchased our third vehicle from Joey I. in just over a year. This one a used Subaru Legacy and we're super happy with it. Thanks again guys!

I was treated like I was dirt by Cory the parts mgr and Kenny Olin and I feel extremely disrespected and hurt by the overall treatment I received while simply returning the part I bought for nearly 400.00 and to top it off I was charged 72.20 by them for some restocking fee I am offended and feel extremely hurt by these 2 individuals who I feel strongly should be immediately dismissed.

Just got off the phone with the service department about Warrantee and recall issues after a round and round event of calling leaving messages for call backs and waiting for them to tell me that they require a $250 diagnostic fee to diagnose warrantee and recall issues that are already posted for my model of vehicle. This is insane!

Two-week wait time; must get an appointment. Not what Ford advertises (not a true Qick Lane).

Appreciate that Ford took me in for Oil change. Sad part os I was told the air in my tires were checked. They were still at 30lbs.
Service man was nice.

Holmes Tuttle did my 10,000 mile oil change, just $51

For honest reliable professional service ask for Marshall Taylor

Had my dashboard replaced under warranty, and HTF installed the wrong color dash. They also gouged my steering wheel in the process. When I complained about the wrong color and damage, they explained that Ford didn t have any more of the correct color dashboards, so I d have to take it or leave it, and that steering wheels often get cut during a dashboard install. Avoid!

Good experience.Friendly people who explained problem and fixed it quickly.

First, I have a 2014 focus se and while ALOT of people hate the car/model and I love it, I am a very picky person even for an "se" owner, cause it is my baby. Document damage! every time you go, for me, a cut wire(blamed on packrats), blown motor mount twice, k&n intake pried out and dented, just a couple of things to provoke a honest review, use caution if your not in a higher dollar model than a focus.

Stay away from the service department!!! They do not know how to fix cars. After 4 visits they told me that my gas engine that sounded like a diesel was "normal". I went to another (non Jim Click) dealership and in 1 visit they found the knock in my engine. My engine was replaced elsewhere. This is not the first issue I have had with them. If you want your car fixed right take the trip to Oracle Ford.

Sadly, their oil change service is anything but "service". Have been in 3 times for an oil change. Once at 5pm (with an appointment) couldn't find anyone to help us. Again at 2:15 ... Too busy and can't do it. Again at 3:30... Too late and not doing anymore oil changes. Seriously? So sad!!

I always like to see excellent customer service with ethics and integrity. People are very courteous and friendly and will address all of your needs.

Amazing service advisors. My salesman Manny got me an amazing deal on a 2017 dodge charger rallye.

Today went to dealership to test drive some cars that we were interested in. Samuel Miller was an amazing salesman! Though we weren't able to find the used car we were looking for yet... Sam made the process easy and was extremely friendly! He took down our info and asked types of vehicles we were looking for and will keep in contact. No pressure from him or anyone else there and felt amazing! From one Sam to another, thank you for making shopping for a vehicle a great experience...

I was disappointed with my experience at Holmes Tuttle Ford Lincoln. I asked for a dealer car when I scheduled my appointment two weeks prior. My appointment was to replace the faulty airbags again for a SECOND time. Ford sent me over to enterprise to get a rental car and I was given a Ford F-150, instead of putting me in a car similar to my mustang. If I worked for a dealership I would give someone a newer model of the car that they drive, with the hope that they may want to upgrade. The wait wasn t long and the shuttle service was nice, but the whole situation was irritating because I had to check in with enterprise, put down a $50 deposit, and I found out at the end of my experience that I was supposed to refuel the car back to the original amount. I didn't get any information stating that I had to refuel the car and luckily I only drove 9 miles, so they let me slide. My mom told me that Range Rover NEVER does this to her. The shrapnel in my airbags combined with this experience has brought me to the conclusion that my next car probably won't be a ford.

Horrible service department. As I was paying for repairs, the cashier next to me was rude to the customer she was helping for something the dealership was at fault for. Then, when they brought my vehicle out to me I noticed two new warning lights: the oil change interval light and the tire pressure indicator. Neither of which were on when we dropped it off, and they should have at least mentioned it to me rather than ignoring the problem or hoping I wouldn't see it. I wouldn't even take the vehicle back until they would at least check the air pressure in the tires. Very bad attention to detail and it makes me question what else they shipped over and ignored.

I have purchased two cars from Holmes Tuttle Ford and their service is outstanding. Gabe from the Service Department is always kind and helpful. Anytime that I ve called for service questions or taken my car in for service, he s always accommodating. Keep up the great service!