Randy Hammel

Review of Holmes Tuttle Ford

Came in for a scheduled oil change at 3pm. By 5pm ...

Came in for a scheduled oil change at 3pm. By 5pm nobody had seen me and the buzzer in my hand had not gone off yet. I was not in the system and was told my car never left the service area because no ticket was in my car. They did a fine job of moving my car out of the way though.

Service pro tip: if your employees spend less time chit chatting and actually greeting service customers this mistake would not happen.

Pure incompetence from the service employees and the cashier. But hey, they are going to have 2 guys do my oil change so I only have to wait another 45 minutes.