Hoehn Motors Reviews

I drive over 20 miles to have my cars serviced at Hoehn. They treat you as a valued client, as opposed to MB San Diego who treats you as a number.

I brought in my Sprinter RV for a new fuel pump. They got me checked in promptly. Reviewed expected cost and offered me a shuttle home, although I already had a ride to pick me up. They called me later that day to say things were finished. I asked them to leave the RV up near the office and I'd be right in to pick it up. When I arrived it was right there, shiny and freshly washed. Paid and drove away within minutes. Easy.

The entire experience of selecting a Mercedes vehicle and the negotiation of the price was easy and professional. Saad Jarrah was informed, kind and patient throughout the process, a consummate professional. This is the fourth or fifth vehicle our family has purchased from Hoehn Motors over several decades, and will most likely not be our last.

Easy to schedule,easy to drop off, loaner ready, car ready when promised-everything done. Good experience, polite, responsive, communicative ..staff- it's pleasant dealing with "grown-ups."

I recently bought my first MB and had my first service ever and I definitely had a good experience. My service advisor was Greg Dickson and I feel that he knows and does his job very well. He was able to answer all my questions completely with detail. He too was able to carry on a human conversation which was nice. Great guy. If its an option I recommend to you seek out this guy's services when setting your appointment.

Minis the expense, Paul s service was exceptional. Thank you for having such a clean waiting are and clean vehicles.

Great purchase experience--no pressure, got the car I wanted at a great price and received a fair price for my trade-in. All completed within a couple of hours (or less). I'm very pleased with my nearly new C300!

Friendly, communicative, on time, excellent service!

This place is garbage from a service standpoint. I've taken my car in multiple times for various problems, both electrical and mechanical. They don't fix anything and tell me that's it's "normal to do that" when my air vents won't go to the face vs feet. They won't call you back or answer your emails either. No communication whatsoever. I got an email from them asking to review them and to let them know if there was anything they could improve upon so I emailed both people on the chain and no reply from them either. Nobody here calls you back or cares. Once they've sold you the car, that's it.

I purchased a 2016 GLA and with it I also purchased the Lexcare Premium Protection. I dropped it off the following morning and it was ready by 2 pm.
All in all a very good experience. I have purchased 2 previous Mercedes from Hoehn and the service is always outstanding.

Overall Great experience using Costco auto buying program with Hoehn Motors. Vas Chohan was delightful, knowledgeable and NOT pushy. LOVE the car and the service - Mike Schaffer.

Paul Nelson is and always has been so helpful, friendly and pleasant. The service is great at Hoehn and it is the reason we will always own a Mercedes vehicle.

Paul Nelson, Service Representative at Hoehn Motors Carlsbad is the best!
Always calm and ready to assist. I know that the work done on my car is done correctly and is necessary. Thank you!

I so appreciate the courtesy I am given when I bring my car in. Hoehn Motors makes me feel like family. Even when I come in and tell them I hear a strange noise and then have a problem articulating the sound. lol. I intend to continue my relationship for years to come.

The service at this dealership is always stellar. I appreciate the friendly and professional manner of the staff and the facility. I have been going here for years and have never been dissatisfied. Great place, I highly recommend it.

Superior service!! Highly recommend servicing your Mercedes at Hoen Motors if you live in North County San Diego.

I had the B service done.
The car runs much better.
The alignment made a big difference...better handling and smoothed out the bumps.
I have the C 300 cab.
Great car.
Dan Reeves does a terrific job.

Pam @ Carlsbad is an excellent person, sales person and it's a pleasure making car lease deals with her. A+ for Pam

I recently had my Sprinter Camper Van serviced at the Hoehn Carlsbad shop. There were some issues that I felt did not meet the quality that I expect from Hoehn Mercedes. I brought these issues to the attention of the Service Manager, and I must say, he went above and beyond to assure that I left as a happy customer. Excellent service is what I expected AND what I received.

Always top notch service. Text updates the entire time plus a free loaner car. They have it totally dialed in at the service department at Hoehn Mercedes.

Have been buying and servicing my car at Hoehn for years. They remain a cut above other Mercedez dealerships for one reason, which is their service. Form their General Manager Mr. Chris Murphy, to my sales advisor Mr. Mark Riser, to the exceptionally professional Service advisor with Ms. Lewis. This dealership continues to exceed my expectations throughout my purchases over time and now (2 cars in the last 6 months), and even more so, is their exceptional service team. I m not one to give raving reviews, but Hoehn earns it, and has kept the high standards. Its very comforting to have a a friendly professional team I can truly count on, and who is always there when my car refuses to start! Try them and you'll See what I m talking about.

Hoehn Mercedes-Benz truly values their customers. Service is always prompt, loaner car is on standby as soon as you arrive to your appointment, and I never have to worry about waiting around. I have been able to drop my car off prior to work and still arrive on time without skipping a beat. Communication is wonderful from the moment you make a reservation (can easily reschedule and request a loaner car via online portal as well) and throughout the service appointment whether you choose to communicate via phone or email based on what is most convenient for you at the time. Dave, the service manger/supervisor, provided excellent customer service and guidance when needed.

Highly recommend Paul Nelson as your service advisor! Superior service, extremely honest, prompt follow up and very accommodating!

Paul took care if my Old S500 , yes old but I still enjoy driving it whenI have time. Service department always fast response and Great Customer Service. My wife take her car to them.

They are A+ Service !

Thank you Paul

Joyce and Augusto Matienzo

Lack of customer service nor interest in helping us out. Won't go back

First experience with the service department was very positive.

This is a wonderful dealership. I have had three Mercedes serviced here. Each service was a great experience. The work was done to my satisfaction and in a timly manner. Paul was my service guy each time. He is the best!

Went there today for a low tire message. Issue was taken care of quickly and found them very friendly and helpful.

We had a horrible experience here with our Sprinter. They were over a day late even starting to look at the vehicle and when they did, they did not listen to what we had communicated at all. We told them about a known issue that occurred hundreds of times in high altitude with no error to be read by the computer (we have a computer reader). After another two days with the vehicle, they called with .great new saying they could not recreate the issue and said there was no error code so the van was fine. What?! The van is not fine. It has a horrible sputter every single time we drove it and got to a certain rpm. Another huge issue, they would not answer phones. Even the Hoehn receptionist could not get them to pick up the phone.
And to top it off, we had things fall from the inside of our van that have never fallen during the thousands of miles we have driven it and on countless horrible dirt road. What did they do while driving it? How fast did they take corners?
We are extremely disappointed with this service department.

Got a beautiful car however the communication at this establishment is pretty much non existent, between other staff and to the customer as well. The day I took my car (2018 13,000 miles on it) home we found out that there was something wrong with the apple play, and the window on the drivers side was broken so now it s day 3 of having my new car and it s already been in the shop for 2 of them. On top of all of that the day of the sale they tried to not let me take my car until the following Monday because it hadn t been detailed yet, which me asked for two days prior to taking the car because there were crumbs all over the seats. Very disappointing to buy such an expensive car and start payments on it when I haven t even had the car I m my possession for more than one day. I feel it s very unacceptable that there was anything wrong with the car when I drove it off of the lot. Extremely disappointed

Good people.
I was treated promptly, fairly and efficiently.
The loaner car was good .
The bill was more than they estimated so they trimmed it back...that was a good touch.
I always like going to Hoehn Mercedes for my service...

Worst Mercedes dealer of all time! sold me a vehicle with service lights on and one key/remote. Sales person Pete said that the service was optional when it stated on the onboard computer was required service. Disgusting place to do business.

Paul Nelson in the service department is exceptional...Very detail oriented, great personality,
and a true gentlemen...

Wow! Great People, Comfortable Atmosphere!
Dave and Moe goes out there way To make it happen!
Thanks Dave!! Thanks Moe!! Thanks Hoen Motors Mercedes!!

I have a Mercedes sprinter van and received the S500-class service. Nice!

As always 100% professional, fast, accurate, and superior service at Hoehn MB!

Amazing people selling amazing cars while providing exceptional customer experiences.

If you want to buy a car in a no pressure environment and be treated like family this is the place to go! Kristine was so easy & knowledgeable to deal with, paperwork quick and simple and voila we are now the owners of a beautiful new Mercedes!

From driving up to the service driveway and everything in between, this place was amazing! I have nothing but high praises for the professionalism of the staff and work that was done to my vehicle.

Very satisfied with the services performed. Was ready when promised and their was no pressure to up-sell any extras. Final price also came in slightly below initial estimate. Overall a great experience.

Service completed at time promised. Friendly, helpful staff.

Justin was very helpful and really worked hard to getting the right price for me. Thank you Justin!

Worst experience ever , Do not buy your car here. Go to another Mercedes Dealership.

Unknowledgable , Unprofessional, Bullies

Kris Truman Dealership Manager, Pete Lizarraga Sale Manager, Dave Cram Service Manager

The work on my car seems to be fine, but I always dread bringing my car in.

The staff in the service department are not welcoming, and sometimes the opposite. I recently brought my car for a scheduled service. Showed up 5 minutes early. The specified service consultant wasn't available so I waited while the greeter tried to find someone else to help me.

After being directed back to the original person, she argued back and forth and complained to several other staff about not knowing which customer to take first, and how someone else should help me.

Then she complained to me about the situation. I told her I just had an appointment and showed up on time, and the behind the scenes difficulties are not my issue to take on.

Because this type of treatment (not being treated like a customer here) are so common, I spoke to the service manager. He said he would look into it, but never followed up with me.

Picked up my car on time, no further problems, but I would just like to be treated professionally at the very least, and perhaps like I am a customer and not a bother to the staff here in the service department.

They did ask me to post a review, so here it is.

When it comes to a very good salesman Billy Daniels is one of the best salesman I think I've ever Met .....has a great personality

Amazing service. We were in and out within 3 hours with our perfect purchase!

I will only buy a car from Hoehn Motors because of the service. The service team is amazing!

I have been coming to Hoehn Motors for years and am always blown away by their customer service. Paul is always professional and does a great job with maintaining and upkeeping my car. If there is ever a problem with my car, he tells me exactly what is going on and is always fair. I am always very happy with the service here!

We just Love our new Mercedes E-350! It was so nice working with Michael Lopez at Hoehn Mercedes! He was the most Professional and Wonderful salesman we have ever purchased a car from! Thank you Michael and Hoehn for the Great service and easy Transaction! All the Best, David & Zannah Hackett

Had a wait to be checked in. Arrived 10 to 15 minutes early. Requested a sub rental car none available was pit in sedan. Filled up gas tank to bring back to dealer and realized car was not full when I received it. Spent extra money to fill up tank. Went approximately 40 miles cost me 12.50 to fill up. Not sure I will take it back for service at that location.

David was the absolute best! Honestly I was going to purchase my new Mercedes from another dealership. However, David listened to my issues and within 2 minutes he had won my business! The transaction, customer service and professionalism should be enforced at all dealerships! Thank you David and Hoehn!!!

Just finished trading in my car for an AMG in their inventory, and wanted to recommend Billy Daniels for anyone considering doing the same. I walked in late on a Wednesday morning and drove out with my wife in our AMG GLC the next afternoon. Actually got a fair price for my trade-in. Billy was low-to-no pressure, just really informative, and incredibly helpful in making the deal happen. He's done this for a while, has a card that reads "Master Certified" and is certainly expert on everything Mercedes, but especially AMG. I'm not a regular Google review poster, but really felt that this caliber of sales service deserved a shout-out.

Miss communication on waiting for service, employee very polite, but I was at the dealership 6hours, I was given a free detail and offered a loaner car

This review is for both pre-visit and actual visit. After meeting with the general manager to discuss the issues, felt he was sincere, however the part i needed, even though a common part, needed to be ordered. Upside it should be arriving in a short time frame. overall, between the issues and the GM follow up, I can only give 3 stars.

Excellent and efficient service, attention to detail and customer care

Friendly and no hassle. Michael L. was great to work with. Was in and out in less time.

Paul is always gets me on and out fast as possible great service agent

I have had only perfect service here at Hoen. I purchased a vehicle from Billy Daniels he is the best. I had to have my new S550 serviced and spoke with Stephanie Lewis she is one of the best service writers I have ever used in all the vehicles I have ever owned no matter the brand. They do what they say they return calls and everything is as you should expect at a dealership no matter what you drive. Stephanie I will for sure start bring my other Benz's in for service there.Thanks not often do we see service above and beyond like this thanks.

Having just relocated from Dallas, I needed some routine service on my Mercedes E350. Although a much smaller service location, Hoehn Motors was easy to locate and everyone was incredibly helpful and welcoming. Mike Shaffer took very good care of me and my car. Thanks!

Outstanding experience.
Saad Jarrah is the best seller I ever met. Professional and honest is the least I can say.
I can't imagine my self buying a new car from another salesperson or dealership.
Kudos to Saad and all the Hoen staff.

called Paul Nelson and he worked me in and called when the service was completed - he is a real pro - the best in Hoehn!

This establishment does not try to rip you off. They quoted me a 40% lower service cost for my recent car service compared to another dealer. My car buying experience at this dealership was also stress-free and I m very satisfied with my car. Staff is courteous.

Received great professional service from Dan Reeves at Hoehn Mercedes.
My car was ready within the time frame promised... always a pleasure to do business there!

Flora F

Wonderful staff and such an easy transition when servicing my car into a beautiful loaner car. These are just a couple of the many reasons I will stick with Mercedes in the future!

The service was outstanding. The people were great and very professional. I highly recommend Hoehn Motors to anyone in need of repairs and service. I want to say thank you to all your support.

Worked with Michael (New Car Sales) at this dealership! Had such a wonderful experience. Always put us first and impressed us with his wonderful customer service skills. Would love to work with him again in the future! If you're coming in to buy a new car ask for MICHAEL DEAN!!!

Reed Kailin was extremely helpful. She listened to what I wanted and didn't want in my new car and she worked hard to find the exact car that I wanted. She should teach customer service classes! I left feeling like I was treated fairly and enjoyed my car buying experience.

Trish, at Hoehn Mercedez Motors gave excellent service, hard to imagine how it could be improved, and this is as usual !!!

Excellent Service Department operates with integrity.

My A/C died. It worked 1 hour earlier.
Diagnosis: faulty compressor, low pressure - $1900 + tax
Upon further inquiry it was determined that the compressor was was still functional at a diminished performance level.
With winter months approaching, the need for A/C is minimal. I can live with "cool" air (vs. "cold") for the next 6 months.
Final outcome: recharge A/C and return to service for $280.
Gratitude to the service department for providing me with all the facts and including me in the repair/replace decision.

Not impressed by the Service Representatives that they have staff there. Went in to see if they were able to perform services to my vehicle. Instead I was responded with a default answer that Mercedes didn t have the software too. I have done weeks of research and read many forums that this function can be done with the SDS Star diagnostic tool. Yet the personnel did not want to get out of his comfy little office to ask his service tech guys to see if it could even be done. I am highly disappointed with the Service department.

I went to their lot to look at a suv, i was strolling the lot and taking photos for 45 minutes no one bothered to ask if i needed help. I took my business elsewhere.

My husband and I started looking for a new car a few months back. I didn't need one, I loved my car but if I were to get one, I wanted a benz or jag. We stopped into our local San Diego Dealerships, got the arrogant, over confidence personality from the guys. I loved the cars but was not sold on the service or that they were generally trying to help vs making a sale. Last minute idea to stop in at Carlsbad Mercedes with hopes they would be more helpful. We met Kristine who was nothing but helpful. No pressure, very informative, listened, was relatable and straight up. What I wanted was not on the lot and she sure found what i wanted in our price range. Everything she did it was everything other dealerships didn't do. She was working with us and not for herself. This was my first car experience outside of Toyota, Kristine at hoehn Mercedes I trust.

Service advisor Greg always goes above and beyond to provide me with amazing guest service. I highly Recommend him for any appointments and car issues that you might have. Great attitude and always provides the upmost service.

Mike service representative Paul Nelson is outstanding he always exceeds my expectations

I drive from Mission Valley to Carlsbad because his level of attention to detail and just his overall bedside manner is what I truly enjoy.

I owned a 745Li before this but the service department was not half as nice as the folks at Hoehn Motors. I would like to specifically thank Stephanie - the Service Advisor for the courteous and professional manner in which I was treated.

Outstanding overall experience. Gary Cruse was knowledgeable and professional; genuinely interested in meeting our needs without pressure or making us feel rushed.

We continue to appreciate all the wonderful things that Hoehn Mercedes Benz does for their clients - we purchased three new MB vehicles from them in the last nine months, and each buying experience was extremely satisfying. We've owned Mercedes Benz vehicles for a few decades, and as such, we've had them serviced at various dealerships across the Country given our living circumstances. By far, the Hoehn Mercedes Benz service team is the Gold Standard that all of the other Mercedes Benz service teams should aspire to. Thank you so much to Chris and his amazing team of dedicated Hoehn Mercedes Benz professionals!

Great dealership and people. If we were staying in Calif. I would be back for service.

Mark Steuber is an excellent sales person.

Excellant service, parts, and loaner car departments. (No experience yet with sales at this dealer.)

This was our second time purchasing a Mercedes at Hoehn Carlsbad and as always the service was incredible!

Regular service. Did not expect delay so I waited. Technician found radiator cracked. They stayed on job until finished. Got me out by 1PM. Paul did a great job of keeping me informed.

I have been using Hoehn Motors for more than 10 years. I have always had good experience with their service department and the latest visit was no different. I waited in their lounge while my car was being serviced. Everything was done in the time frame that was indicated it will require to do the job. I like working with Paul Nelson as he is always very professional and makes me feel confident that he will get the required job done correctly.

I just recently bought a certified pre-own/used MB GLC 300W from Hoehn Motors Carlsbad. I am happy to say I was extremely please with the overall experience. My salesperson was Dave Silva and he was extremely friendly and knowledgeable along with working with me to reach a price we were both happy with. I have used this dealership in the past and would highly recommend them to my friends and others.

I was, as usual, very pleased with the annual service provided by Hoehn Mercedes. I was the first to arrive (before 7:00 am) and the car was immediately entered for servicing. The process took a little more than an hour although there was a problem I had had involving starting the car. I enjoyed good Internet access in the waiting area as well as a couple cappuccinos. It's a great place for servicing and far better than anything I've experienced with other car makes. I highly recommend.

I had a fabulous time looking and testing driving my new "baby Benz" at Hoehn. I would recommend them to all people looking to purchase a new or used car. My agent was Billy Daniels and he has been a delight to work with -

Hoehn Mercedes took excellent care of me when I had an engine issue, which was under warranty. From the first meeting with Michael Shaffer, to getting the loaner car, to the great communication during the repair and finally to pick-up... Hoehn provides excellent customer service! Thank you!

Warm welcome upon arrival. No pressure, no hassle. Very professional and courteous employees. Efficient and very accommodating.
Had a easy and fun experience with Hoehn Mercedes-Benz. So glad I decided to give them a try! I'm thrilled with my lease deal and look forward to doing more business in the future with them.
Thank you Carlsbad Hoehn Mercedes!
Definitely would recommend!

Dan Reeves made my experience at the Hoehn Mercedes service center the best I could have asked for.

Whoever put this team together really knew what they were doing.

I can't express how professional and honest this dealership has been to me on all levels. I've had my car serviced there for years, and each time, they have performed above the standard.

I recently purchased a new model, and it was the most efficient, accurate, and value-added purchase than any other dealer could offer me.

The car is stunning, and the dealer, Jim Waldruff was able to quickly select a style that fits "me" to a tee, and offered the most for my money. What else can I say... I just simply love it.

It's worth the drive from La Jolla to do business here. Or any distance, for that matter. I personally recommend Jim at Hoehn without reservation.