Hoehn Motors Reviews

excellte plus ++++++++++, the people there are profesional

Horrible experience. I had the worst service experience I've ever had at any dealership. Just moved to La Costa from out of state and had a Mercedes break recall to get fixed...always had my cars serviced at a Mercedes dealer. I called Hoen Mercedes and they said I would be provided a loaner car as a service. After work on Friday night ,which is the only time I could get to this, I get there with insurance and drivers licence in hand and the sales manager asks for my auto registration. MBUSA verified my registration over the phone, but I didn't have a copy of it. I went as far as offering the original purchase docs that were in the glove box as well as. The absurdly pampas and extremely rude sales manager comes out off his throne and office and states he's not going to give me a loaner because I had no registration for the benz I was leaving there to get fixed. I've never been asked to have registration to have a car repaired, even with getting a loaner. I asked how or what does registration of the repair car being left has anything to do with a loaner or add a liability? The Sales manager responded, "you have a $5000 car, I would never allow a $60,000 car when you leave a $5000 car here." you can leave your car to get fixed and uber or walk home. Then proceeded to ask in a very condescending way, "its been 5 years since you bought it why would you not have the registration?"
Since It was so important for him to know what I've been doing for 5 years, I let him know, because this Benz sits in the garage most of the time and I've not needed it because I drive another, and more importantly since my business is now apparently yours, I had two of my children that were almost killed while in and out hospital for the past five years that were recovering so I didn't have much time to deal with a sitting car. Needless to say, I took the car elsewhere.

All this insult for a loaner car for what wa a Mercedes break recall...

Chris Murphy, the General Manager and his smug response are the catalyst to this behavior. it's no wonder the 'sales manager' behaves that way. This behavior is endorsed by management here. It's everything one would hate about any luxury car dealership.

...I went to Escondido Mercedes...same scenario... had great service, added more maintenance for them to do, and had ZERO issues. Amazing what you get from one dealership to another. My car was fixed and back on the road again quickly without any issues.

Chris Murphy and his empty apologies would be fired if this dealerships ownership cared about how people are treated. Says a lot that they're still there.

I always have an positive experience when I bring my Mercedes in for servicing at Hoehn. I've had the same customer service person, Dan Reeves, for several years and Dan provides great support. It's nice to have continuity with the people you deal with when you get your car serviced. I was worried that I was going to have a buy an expensive headlight replacement because one of my headlights was cloudy. But Hoehn has a way of removing the milky film on headlights that works really well and makes them look like new. It was very reasonably priced also.

Make no mistake. This is the BEST Mercedes dealer hands down. My service adviser Greg is fantastic. Highly recommended!

This is 4th time I am trying to call Hoehn Mercedes Service department. Impossible to get through to talk to anyone. Either get cut off or voicemail . Moving on...

Just bought my new Mercedes at Hoehn Motors. I couldn t be more pleased with the purchase experience. Knowledgeable, professional, courteous, and made the extra effort to find an order slot for me. From order to delivery, it was less than 60 days. Paperwork was easier than I ve ever experienced.
5* experience. Reed Kaelin rocks!

Meh. Unimpressed and the morons didn't have any sprinter keys. They were locked in a room that they didn't have a key for. They also offered me water and then made me get it myself.

Eager to start shopping for my new Mercedes. Person at the reception desk stated that I needed to make an appointment, no can I help you, or perhaps let me get a sales person for you. Apparently this dealership does not need to provide any type of customer service and I should be grateful for their attention

Shop here if you enjoy being put down

I have been given a complete run around by Hoehn Mercedes service department.
My 2016 S550 coupe has now been with Hoehns service deartment for over a month and their attitude is "nothing we can do"!! They need to order a part in and not sure when it will be in - maybe end of August!!!! They do NOT return phone calls. They try feed me every line they can think of. I will never deal with Hoehn ever again. Next step is a lawyer as I am wasting my time dealing with them.

My service advisor Mike is always very professional and very courteous. Customer service is excellent and they are all very quick to resolve any issues. Thank you again to Mike for being friendly and having my car ready on time as promised...

My experience buying a car with Jeff Ho (Internet Sales) at Hoehn Mercedes was as smooth as possible! He did a great job finalizing all of the details and going through all of the features on my new car.

Well, very interesting experience. They had my car for 2 days, drained the battery, called me to get the manual key in order to get the car open and charge the battery. Then called me to tell me they do not feel safe driving the vehicle cause the breaks do not work as a new car breaks ( well, of course not, this not a brand new car), also the tires were worn out. So they would not even lift it up to inspect if anything was wrong with the body, the tie rods, the rotors, the breaks, etc. Told me I have to replace the calipers, the tires and may be they will look at it again. I am not sure what kind of shop they are running but It doesn't seem like they cared to look and help out with my issues. Otherwise very pleasant folks to deal with with - seemingly very scared for their lives ( to drive a car that does not stop like a brand new one) - I have kids that are scared of lots of things so I understand but I expected a different approach from a classy shop - not a kid response.

Would replace what they asked for and go back to see if they can actually figure anything out or keep coming up with other issues that I have to fix that make them really scared to drive the car :)

yet to be seen!

My car had wire harness being chewed out several times in the past two months, which is not covered by warranty. My service agent, Paul, helped to identify and fix the issue permanently in different ways very quickly. Even though I am a little bit of disappointed with the same issue happened again and again, I am happy and satisfied the services they provided. The car runs great so far. Will definitely go there for next service in the future.

My wife and went in to see the vehicle that was for sale. Ramona and Moe were excellent in thier customer service. It was a no pressure type of sale. Once we decided to go with the purchase, they had detailed the vehicle and fueled it up ready to cruise. When we came back on another occassion Moe was excellent in treating us as if we had known each other for a long time. We will definitely come back to Hoehn Motors when we are ready to make another purchase. I really like how they build on their relationships with thier customers to ensure a life long customer base.

Great service, friendly , knowledgeable and very professional service from all the people here, especially Stephanie Lewis she rocks and is a person you can trust and has always been there for our family, helping and advising us for regular service to the unpredictable things that can happen. Because of folks like her and Hoehn's awesome staff, we highly recommend them..

Just bought a car from Moe at HOEHN Mercedes in Carlsbad. Buying this car could
not have been easier or more pleasant in large part due to the sincere concern and professionalism of our sales contact. Thanks, Moe! We ll be back when I need to replace my GLK!!

Have been very happy with our purchases here. We also get our servicing done here and the staff and service is top quality. Thank you Hoehn for running a great operation here.

You are always very nice and efficient. Mike, my service man is the best

Over the last 6 years, my car has been serviced at Hoehn MB in Carlsbad, and one might wonder as to why it s because they are exceptional!...hands down. I do not have a preference for any one particular advisor, they all are outstanding. They are professional, courteous and friendly with the added touch of making you feel important. To me, that speaks volumes that they take a vested interest in providing you with top-notch customer service. The great treatment does not stop with the service advisors, I have had conversations with the sales reps, cashiers, the parts department and they all have a genuine attitude that you, their customer receive the best. This is an outstanding dealership and I am happy to be one of their customers.

David Silvas, Sales Associate, was patient and respectful through the entire process.

Regardless of the questions or requests, Mr. Silvas always accommodating in a professional manner.

This is my third (3rd) vehicle from Mr. Silva. My fourth (4th) vehicle will be done with Mr. Silva.

They did a good job. Car was ready when they said it would be and I was happy with the service.
Betty Riedler

Just great they keep the whole running
I feel a check list is always kniw what to expect great car

Bob Rickman is top notch !!! Made my family and I very comfortable. We are completely greatful for all he has done for us, Mr. Bob Rickman you are an amazing person thank you

We worked with David Silvas at Mercedes Carlsbad to purchase our new car. He was very patient and knowledgeable during the entire process. We were not sure which car model we wanted to purchase and he was very helpful to guide us to what would work for us based on our comments. I would highly recommend David and we are more than thrilled with our purchase.

Top notch customer service! Mike Shaffer is the BEST!

I have brought my cars to Hoehn MB Carbad a few times for schedule A & B service and a chance to meet and work with with Mike S., service advisor. He has been absolutely great ! Last week, I brought my ML in for oil leak inspection. To my surprise, the repair would cost me a lot $ but Mike was able to get MB to share 90% of the cost. I'm extremely happy and grateful for what he has done. His service is already exceeded my expectation. If MB has an award for service advisor of the year, I'd nominate him in a heartbeat, w/o any hesitation. He raised the bar and brought customer service beyond outstanding level. Thanks Mike !

Consistenly have received excellent service and communication from Dan Reeves. He is a fantastic member of the service team and happy to have had him take care of my vehicle for the past 5 years.

Efficient and courteous service for my Sprinter RV.

Staff was professional. Service was scheduled and performed in a timely manner. Will definetly return for future service needs.

Did exactly what needed to be done. My Mercedes is a class C RV and they WASHED IT!!

Took my Mercedes in to get repaired and although the repair went fine they scratched my car and tried to cover it up with paint filler without telling me about it. This is completely unacceptable for them to try to hide their mistakes like this instead of being transparent and telling me about the damage. Obviously I will never come back here again.

excellent service from your Service Advisor Michael Shaffer. He was so cheerful and my car was serviced in 1 hr and returned to me sparkly
shiny clean. a very pleasant experience to say the least

Everyone working there that I dealt with was really great. Could not expect anything better. The service rep, Stephanie Lewis always went above and beyond. She has made great suggestions that shows she is looking
out for me. She responds to all my outside her job request. As saved me a lot of money over time. Problem is the car is so great, that I only get to see her once a year. Five stat +++

Awesome customer service. I was traveling trough California and needed some tires right away. Danny in parts was able to get them for me next day and Chris (service advisor) was able to have them installed in no time. Thank you

ZERO INTEGRITY

Later this year I ll be in the market for a new Mercedes. As a Carlsbad resident, it would only make sense to do business locally because that is how I operate. In the meantime, I am currently shopping for a nice used car for our Nanny.

On March 10, 2016, I inquired via phone call about a used vehicle that I came across on the Internet. Long story short, I went to the dealership, drove the car, negotiated a price, and decided to purchase the vehicle.

I completed all the necessary paperwork to proceed with the purchase. At this time, my sales rep nice guy, and not to blame at all - informed me that the process would take at least one more hour to sign the purchase documents; there was a separate sale ahead of mine requiring the finance department s resources. The time was approximately 7:00PM and I needed to get home to my six-year old son.

Due to the additional time to consummate the deal that evening, the sales rep and I, collectively, made the decision to complete the transaction the next AM, Friday, March 11, 2016. We set an appointment for the morning.

They sold the vehicle later that night.

Couldn t the Hoehn team have simply called me to inform me of the situation? I get how business works; I have two finance degrees and I work with buyers and sellers every day in my profession.

In my opinion, this type of shenanigan, or lack of communication, or lack of systems, or lack of discipline, or lack of willingness to do right the right thing, are contributing factors to the used car salesman stereotype we often hear about in this industry.

Based on this shady experience, I cannot ever see myself buying a vehicle from Hoehn, ever. At 42, I have a lot of cars to buy going forward. It is too bad that people like my sales rep have to work for folks with such low integrity.

Best Dealership in San Diego for Service and Sales Support.

Prompt and professional. Takes care of customers. I always come back here.

Several years ago we decided to purchase our next car from Hoehn Motors. We have now purchased two from Hoehn Motors, both Mercedes. General Manage Chris Murphy and sales associate Kristine Kaelin both times have been wonderful to work with. We were treated with respect each time and worked with our hectic schedule. Kristine was very patient with us as she explained the many new to us features. Our first car has been in for a couple of routine maintenance appointments and each time the car was ready when they said it would be. Yes, our next car will be from Hoehn Motors too.

Disgusted at the General manager here! He s a real D. Bag! I have had a HARASSMENT issue there by some fresh mouthed millennial in the Car Loaner dept. he was a typical, egotistical, snide millennial (that gives them a bad name! Not all like this!) i pay $$$$ for services, cars etc. HOHEN has VERY limited & unworkable CUSTOMER SVC. Hours! Seriously ! Carlsbad is ALWAYS a hot spot of Baaaad traffic - yet they close at 6 pm. Ahhh why? Not all of us can steal from our employers to sneak out to return a car for their Cushy hours!
I had NICE service writers- Paul is GREAT & only reason why i went back! However several times i had, as a last resort, FORCED to call the Mercedes Corp. in NJ. & Atlanta! Hohen Mercedes DOES NOT VALUE THEIR CUSTOMERS

I ve had my Mercedes C 300 for four years and in that period of time I have had a problem with the trunk, ignition, and fuel pump. All of these were eventually fixed but all required at least two trips back to the service department to get the problem solved. I definitely will never buy another Mercedes at this dealership.

Exceptional sales staff, professional, great value and product

Excellent Customer Service. Paul was informative and made the visit perfect.

David Silvas was a great salesman. He was very patient and took me out driving with my new car. I would definitely recommend Carlsbad Hoehn Mercedes.

I currently have 3 MBs that I service here. Paul has been my service adviser for over 10 years now and I can't think of a more honest caring person. He treats us like family. I highly recommend the service here.

The service provided to us for our E350 was extraordinary. Paul Nelson was our service advisor and he was excellent. He kept us fully apprised of all events involving our car and there were no surprises when we saw the bill. We have been going to Paul for nearly 20 years and we would not trust anyone else. It is his service that rates Hoehn Motors '5 stars!'

Took my car for a service here. Although my car was leased through a different dealership these guys took me in as one of their own. It took a total of only 15 min from me driving into the dealership to driving away in a loaner car. If you lease/own a Mercedes-Benz , Hoehn is definitely a great place for you to stop by

Hoehn Mercedes Benz in Carlsbad is the best. It starts at the top, and that is Chris Murphy, a caring, hands-on GM, whose sincere and friendly manner sets the tone. I have purchased my second MB here and I refer all my friends.

We purchased our first Mercedes recently from Hoehn Mercedes Benz in Carlsbad, CA. We can't thank our salesperson, Kristine Kaelin enough for having the patience to find exactly the right vehicle for our family. In addition, we added something that wasn't factory installed, so we had a chance to work with the Service Center as well. Mike Schaffer was one of the most positive and communicative service advisors we have worked with. Chris Murphy(General Manager), you run a fantastic store both on the front end and back end of the dealership.

Thank you all and keep up the great work.

Took my vehicle in for a service and the customer care in that department is the best I ve seen, as for the sales guys, they are the worst. I went into the showroom since I m considering trading up, and the sales reps are really disrespectful. Be careful, don t want to have to buy something. One rep said as I was looking around. Will just end up going to a Mercedes dealer in another area when I decide to trade up.

Purchased our GLC300 at Hoehn Motors and was very pleased with the hard work our salesman put in to make sure our buying experience was everything we hoped for with no pressure and the service department is very friendly and professional. Totally recommend them for service work.

A very nice experience, friendly and knowledgeable staff. Definitely will be back to purchase my next Mercedes.

Exceptional service: professional, courteous and considerate of my time! We re confident that work was done with Mercedes parts and the people are very customer focused.

Great Customer Service and amazing cars (plus special events)

I bought a Certified Pre-Owned 2014 Mercedes E-350 in August this year (2016). It was during one of their "clearance" sales. I walked in early on a Saturday or Sunday morning and was helped immediately. I traded -in my 2010 Lexus ES 350 for the "loaded" 2014 Mercedes E-350. Even though it had 36,000 miles, I thought they gave me a good price for the Mercedes and the trade-in of my 2010 Lexus. It was not great, but acceptable. I am not a haggler!

I got .98% financing from the San Diego County Credit Union.

While I think I could have found a better deal if I really wanted to drag the process out through multiple dealers and other brands, I ended up with the car of my dreams. And what is important is, is that it was painless, with no pressure, and the best tension-free car buying experience I have ever had.

When I got home with my new "used" car, I noticed that there were 2 chips in the windshield. I went back the next day. They looked at it and within 5 minutes said the would replace the windshield at their expense, which they did, at my home, within 3 days!

Now that, is the kind of customer service that is completely unexpected in today's environment! Thank you Hoehn Mercedes in Carlsbad!

I have met Reed Kaelin yesterday after talking to her about 2016 S-Class plug in hybrid. She is the best sales woman who I have ever met before. She explained throughly what we need and what we have to do. Finally, very windy outside, she came out and point out each and every button and function of the car for about 20 minutes after the light of the dealer was already off!

I have had a great experiance that car sale person could be like her. She has done and gave me exactly whta she told me before going there.

I definitely will go to her if I need a new car again!

Hoehn has the best service department in town. Stephanie has my advisor for many years. She has alway been honest, upfront and on time! I wouldn't service my vehicles anywhere else.

Had a great buying experience. Smooth and easy transaction.

Jim the "Fish" helped me and my dad pick out the right pre-owned vehicle within our budget, helped us understand what we were getting and was very thorough and patient with us throughout! On top of that he was funny, easygoing and a pleasure to talk to. Would definitely recommend!

Dropped car off and had M. Schaeffer as a tech advisor. Apparently he thinks hes above communicating with the car owner before starting any work. Apparently he is also above leaving a voicemail on the car owners voicemail to give them the information they explicitly asked he give them before performing any work. He calls, doesnt leave a voicemail. Is called back not more than 1min after and he cannot be reached. The car ends up staying overnight because he refuses to
Communicate, and when the car is picked up not more than 2 hours go by when the same problem that originally prompted the visit starts again. If he had done his job and discussed the issue with the car owner he might not have been correcting the right issue. Now another day has to be taken out of ones week to coordinate around work & drop the car off again. Ive always been such an advocate of Carlsbad s service department often going far out of my way to come to this specific location even if it isn t convenient.
This location usually operates with no problems and im usually happy to recommend this location amongst all others. I have (2) mercedes cars and never had an issue till today, its really such a shame, this guys rogue personality is garbage.

Great people in both the Service, and Vehicle Loaner, departments. Dan R. is thorough in understanding our Service concerns, and Trevor S. is efficient with our vehicle loaner needs. Both Dan and Trevor are always cheerful, outgoing, and very customer service oriented.

Impeccable service from Saad and all other personnel connected with the purchase
of my beautiful Mercedes. Would recommend your company to all my family and
friends, but most of my family have already purchased or leased a Mercedes from
Hoehn Motors and always from Mr. Jarrah. He is extremely professional and accomadating.

Sincerely,
Lee A. Curtis
CEO
Curtis Management Company

Excellent customer service, great technicians, trustworthy and reasonable prices I love they always add a courtesy car wash after service.

I had a wonderful experience purchasing my C300 Cabriolet at Hoehn Motors with Paul M. Unlike Mercedes of San Diego, where I purchased my last car, Paul never pressured me, was honest the entire time and didn't try to swindle me with an over the top price that didn't make sense. In fact, Paul M. was a gentleman and fantastic salesman to work with. The entire experience was a complete 180 from Mercedes San Diego. At that place, they train their salesmen to tell you that they are taking a loss for the "great" deal you are getting. Meanwhile, I got a way better deal at Hoehn and they never once tried to make me feel bad about it or tell me that "they were taking a loss on it". I highly recommend Hoehn Motors and I look forward to getting more cars from them in the future!

We had a fantastic experience at Hoehn! We came to look and ended up with a great trade in and I love my new car. Reed Kaelin was great. She spent a lot of time with us, listened to our potential needs and came up with the perfect solution. Thanks to you all!

I was very pleased with the service I received at Hoehn Motors. I told them what I wanted and the price range I needed and they worked with me to get the car I needed and wanted. I would strongly recommend them to anyone shopping for a Mercedes.

Usually buying a car is NOT a walk in the park, but this was the case with Hoehn Motors, from the moment you enter the dealership you will feel the warm welcome and the A+ service, Saad was great, he showed us our options and worked with us until we got our lovely new ride. Thank you very much Saad for the great service and thank you also for the whole Hoehn Motors team!

Always the best and most honest and ethical service department! We've been with Hoehn for years and will only trust our car to them! Plus the sales dept is outstanding as well!

Very quick , efficient and timely service. A pleasure.

As usual Hoehn Mercedes did it's outstanding job to correct a problem with my wife's car. We have been a customer of Hoehn for many years, and always have Paul Nelson as our Service Adviser, because he tells us what is wrong, and then keeps in contact to make sure we are in accord with his plan to correct the problem, as well as to advise us as to the status of the work.

When I drive out of the Hoehn lot with my recently repaired car, I feel very secure that the job has been done right, and with maximum concern for our safety.

Herb Sostek

In my 15 years of buying cars from Mercedes I've never had such a bad experience! After an email exchange when we showed up to see the car mid-day, they simply say we don't have time for you... Then the whole thing turns out to be a bait and switch as they didn't even have the car that shows in their inventory. Vas Chohan and the manager named Salgueiro I believe were not only dismissive but also aggressive in how they treat customers. My previous experiences with Fletcher Jones in OC has never been anything like this, they have tainted the Mercedes brand for me.

Salespeople were great, not pushy, and knew the cars inside and out. They got me a fair trade for my automobile, and I was in and out of there in less than two hours! Nice job Hohen Motors!

Currently under remodeling. My sales person would leave for several minutes at a time leaving me waiting for his return. Final had to leave without saying goodbye.

Quick and easy.
Billy D was very knowledgeable and helpful.
Listened to what I was looking for and didn't try to up-sell me into something I didn't want.
Steve assisted with the contact/ purchase.
Great experience !

Great service. Stephanie always takes great care of me and goes the extra mile to make it a pleasant experience.

This is certainly a reflection of the Hoehn and it s Mercedes dealership. But I m writing to highlight the work of my exemplary service rep, Mike Shaffer.
He is a humble professional and is diligent with an incredible retention for the specifics of my car needs and individual queries that I greatly appreciate; Mike is impressively responsive by phone or text as needed; has an exceptional attitude energy and humor especially and is always thoroughly solutions oriented. I look forward to each service of my vehicle both scheduled and impromptu due entirely to the confidence I have in my service rep.
Absolutely a 5-Star rating. Every visit.

Dan Reeves took great care of me from start to finish. Dan took the time to explain all the required maintenance including finding a nail in my tire.
I will definitely be taking my car to Hoehn Mercedes Carlsbad again!

I have gone to this location a couple of times for routine items. Greg Dicksen who has been the go to guy from the beginning has been abosolutley great! Each time has been on time and my vehicle clean and ready to go. Thank you Greg, and Hoehn team

Thank you Michael Shaffer for another excellent maintenance experience. One that was thorough, efficient, and completed according to schedule. Mike ... it's always a pleasure to see you.

Olivia + Bob Derbenti

Saad and his team were the best! Very fair price, friendly, no pressure, and they spent as much time with us as we needed to make sure we were completely satisfied.

I always receive top Service from Stephanie Lewis at Hoehn motors in Carlsbad. I am so happy with the results of my front brakes and rotors. Thank you so much for always being there for me Stephanie.

Kathy Murphy

See Moe for a new car. He will give u the best deal!

FANTASTIC SERVICE! The only place I want to take my SL. I love Hoehn and Stephanie Lewis is wonderful!

Roger got me into a new sprinter van, I love it! No non-sense, quick and easy transaction.

It is very easy for me to get a last minute appointment at Hoehn Motors. The staff is friendly and very reliable. My service manager, Dan Reeves, is the best! He is someone i can rely on to help me make good decisions on the maintenance of my car. I love that they always have a loaner car and keep me informed on when my are is ready to pick up.

We had just arrived in Carlsbad on vacation when the rear hatch of our ML 350 became stuck wide open. I called Hoehn Mercedes on a Friday afternoon at 5:00pm and they told me to drive it in. Mike Shaffer and Matt fixed it and got us back on our way in 20 minutes. Without them we would be screwed! A huge thank you to the service staff at Hoehn for saving our vacation. Awesome staff and service!

The Campbell family
Tucson, AZ