Hoehn Mercedes-Benz truly values their customers. ...

Hoehn Mercedes-Benz truly values their customers. Service is always prompt, loaner car is on standby as soon as you arrive to your appointment, and I never have to worry about waiting around. I have been able to drop my car off prior to work and still arrive on time without skipping a beat. Communication is wonderful from the moment you make a reservation (can easily reschedule and request a loaner car via online portal as well) and throughout the service appointment whether you choose to communicate via phone or email based on what is most convenient for you at the time. Dave, the service manger/supervisor, provided excellent customer service and guidance when needed.

Highly recommend Paul Nelson as your service advisor! Superior service, extremely honest, prompt follow up and very accommodating!