Hines VA.

Just seen the housekeeper wipe down the trash can then use the same rag to clean off the tables. What goes on in the clinics and patient areas?

I've been here a handful of times over last year and always have a positive experience. Most recently went for a sleep study and it was good as a sleep study can be compared to non VA establishments. Rose the technician was great. Only reason I gave four stars versus five is some of the rooms need updating.

EXCELLENT HOSPITAL WITH EXCELLENT STAFF. VERY FRIENDLY AND PROFESSIONAL.

I can't understand this incessant whining about Hines and the care it provides for us veterans...I've had two major surgeries there, countless tests and have interacted with dozens of caring people who've provided exceptional, compassionate care..what's your problem???

Ive been sitting in the E.R now for about 2 hours now. And there was only 4 people waiting. Within those 2 hours they only called 1 person. Horrible service.

I have been going to Hines for about 14 years. I've run the gambit, from annual visits with my primary care doctor to consults with specialty doctors, tests, scans and surgeries. The medical people, meaning doctors, nurses and medical techs, are great, much better than in the private system I used to go to for care. However, then there are the non-medical staff. Dealing with clerks to make an appointment, get information and stuff like that is often a negative experience. They seem to be interested only in knowing what day they get paid. Forget the veterans; they might then be required to do some actual work. That's not to say that they are all from that mold. There are some who genuinely want to help and be of service. But the bad apples in the non-medical group are much more numerous than in the medical providers group.

Very professional services. Medical care is provided at the highest standards.

I don't know who Edward Hines Jr is, but he should be ashamed of his name being on this place

I am so thankful for the care they gave to my dad and the piece my mind I had while he has in their care and away from my care

I receive nothing but amazing care during every appointment. Just leave yourself time to find parking!

My meds are basically generic. They dropped some they didn't think I needed. For my stomach. My hit is not so good now. My doctor don't listen all the time. I compare Hines with Loyola. Right now I give Hines almost a three.

I filed for reimbursement for an emergency femoral artery transplant in 2008, and was denied due to not having a prior authorization. I spent $10,000 out of pocket. How are you supposed to get prior authorization at 6pm and your leg has 15 minutes left to live before being amputated without an arterial transplant? It doesn't make much sense to tell us to get emergency care if it's needed immediately, and then deny their claim because they listened

Anytime I see a review without any comments I totally disregard any number given good or bad. Personally i have been going to Hines since 1978. There have been many changes to the facility since that time and I have to admit for the dozens of times that I have gone there they are very good at what they do. Asking questions, is very important. we are used of being quiet. We need to ask so we can tell them what is going on. Dont assume. I am happy and will continue to go there.

I m right now homeless. I applied to the Hudvash and qualified because I was a 4 family house hold. Submitted all my paper work and qualified. I then had one of my family member leave and went down to 3 family house hold. I had to re applied and re did paper work. At this point no one re evaluated my pay stubs to see if I qualified as a family member of 3. I was told to attend To two more appointments for the process. I attended these appointments even when my car was not working,I took Ubers to make it there because I really need the help. Can t save money there Ubers can be expensive.To the point that I was told I was going to get a voucher and I was called by the housing authority to do the final steps to move in. Having my hopes up, yay !!finally my children and I are going to be housed. The week of moving date I was called and told I was over qualified. I informed the VA homeless people on the fourth floor mid February that my family size was brought down to 3 and no one took in reconsideration, that maybe I could of been over qualified. 2 weeks go by and I m being told yes I m getting housed yes you ll get your voucher, catholic charities is paying for your stay til you get this place and for what to be told your over qualified on move in week. Who forgot to re-evaluate my application, my income and the maximum of how much I should be making to get this assistance?? Not me. I was honest about everything and because of their mistake, for not catching the income treshhold on time all I m getting is I m sorry but you and your kids need to go elsewhere and find help, you have other options. No I m a veteran and I will get help from the VA. That mistake they made, my children will not pay for their mistake. Not only that but they exhausted funds from catholic charities. Around the time I told them, hey I am no longer a family of 4 but 3 right there and then they should of Re evaluated my income, catching it on Time so that my children and I are not put in the predicament where I m back at square one. (Homeless) Because they failed to recalculate I m being told go find some other organization. Time and money wasted for me and catholic charities because the VA isn t paying for my hotel stay, catholic charities is paying for it . I have children!!! This isnt right?? So because of their mistake my children and I are put in a spot where we may not have a home and I may live in my car with them!! Thanks people of the homeless for vets thanks a lot!!

The best VA hospital in the country! Had both knees replaced with a fast and healthy recovery!

10 year veteran trying to get an inhaler( service connected disability) it's Sunday so pharmacy is closed, I'm out of town and only one here,took two hours sitting in room. Staff sitting around talking about what they will eat for lunch. All I need is a inhaler refill. Wish I could post the audio from their conversations. Absolute trash.

You have an actual PA there that assists with Cardiac Surgery by the name of Natalie Mecum who just posted one of the most vile comments on social media I ve seen in awhile. I couldn t imagine ever going under the knife knowing these are the angry vile gals assisting my surgeon and a heart surgeon to boot. She s a mom also so it s quite disturbing. I don t know about everyone else but I want to know anyone I see medically is @ least 1/2 way stable and not expressing pent up anger on a silly social media post. I am always stunned these are educated professionals. I wouldn t send my elderly relatives to anyone with that much bottled anger. Ever.

Extremely impressed with the VA Hospital System. Semper Fi!

I ve used this facility few times and the service is always great; all the staff are absolutely wonderful in providing the best service. What I d like to comment on is the state of entire building 200. It s old and in need of major remodel. The other buildings connected are run down as well. The dining facilities are really bad in appearance and do not present the appearance that they should. There are four or five places to choose food from at the dining area and each doesn t look appealing nor appetizing; food just looks bland. I didn t buy any food so I can t comment on its taste. Veterans deserve more modern facility than what s being presented here.

They do great work here. My only complaint is wait times! My family member had to wait like 3 months for a pair of glasses to come in! Unacceptable. Couldn't see anything!

There is know weight room facilitie in this hospital. This a huge block of VA related buildings.

It provides excellent care and everyone is so friendly . Doctors are ood listeners to focus on your well being .

This place is horrible. These people dont even pick up the phone and when they do they throw you on hold until you get tired of holding and hangup. If you want decent care go to jesse brown. This place is garbage

Lol Looking for blgd 12 at hines hospital Maywood ill

The Ear/Nose and Throat department saved my life when I was diagnosed with MRSA. They sprung into immediate action when I thought I had just a simple pimple in my nose. I was told I was hours away from an infection spreading to my brain which would have sealed my fate. But because of them, I am living now a healthier and grateful life. Thank you, Thank you.... Hines V.A. Hospital

Going to get abused by my physical therapist, but getting better, love the care in this hospital.

The doctors and nurses take very good care of us Vets! They have lots of patience and are very sincere.

This place has improved so much I like it now it used to be not so great drs and nurses are very friendly keep up the good work

This Hospitals ER treated My Mother in law ( who is blind) and my fiance so poorly we had to contact patient advocate. Who then had every department call an apologize to us!!! Only to have my mother in law return WITHIN DAYS to be treated poorly again. Due to the fact that her first ER visit which was well over a 10 hour visit ( mind you we live over an hour away from the VA) did not tell her what was wrong the first time. Now she is in inpatient an is still being treated poorly. This place has no idea how to treat the people who served our country at all!!! I'd hate to see how this VA would treat regular civilians!!!

My husband has received excellent care at Hines. They manage his health care like no where else he has been.

My complaint is with the Hines dental clinic. Every time I call they transfer me to the wrong number and when I get them to request a consult for community care they say they did it but it never gets done. Im going to have to pay for my own dentistry even as a 100 percent disabled veteran because the Hines dental clinic is so incompetent.

Hands down, thumbs up, best care I've gotten at ANY other VAMC or private system.

Bery good inpatient care but the need to see how the Jesse Brown VA handles meals. Its similar to pridon food at Hines. At Jesse Brown, you order your meals and they listen.

On my Dads last week of life he was tied to a bed, denied mental health treatment and the day he died the medical team was befuddled. How can that be? Today when they called and asked me if they should just throw his possessions away since the funeral home didn t pick them up I decided to tell the Google about his treatment. How do you start a phone call with such a cruel request? If I could describe his stay in 1 word I would choose the word Traumatic. Please avoid this facility at all costs.

I think the staff at Hines goes above and beyond when it comes to service and care for veterans their.

I have been a patiant of this hospital since 2005 for multple health issues including quadruple bypass, and a few less serious procedures, I have the highest regard & respect for the doctors and staff here, Of course not everybody will be satisified. I consider the fact that Lyola Hospital next door sends their interns over here a big plus. I have also been to other private care hospitals that I would gladly pass to get to this hospital.I would hope our politicians will not try to change this

I do not recommend this place at all. I called the hospital to request an appointment with my primary as that was in the instructions from the ER. I told them I need a follow up appointment and some pain medicine as I could only find More

I've been going here since 1995. First visit was in a room in the old building with bars on doors and windows. I of course had my doubt's. Those soon vanished. The care I have received since day 1 has been A+. They have quite honestly changed my life. I have received care for everything from my hearing trouble to weight loss. My hearing aids are awesome and thanks to my primary care physician and my simply awesome nutritionist I have lost 90 pounds and am no longer taking diabetic meds or cholesterol meds. To put it as simple as possible, they actually care about me and all my health needs. Walk into any civilian hospital and you are a number. Their first question is do you have insurance or how will you pay. Walk in to Hines and the first question is how can we help. From bars on the doors to the beautiful building it has become is amazing to me. I am a disabled veteran not by choice but I am a patient at Hines which is the best choice I could have ever made. Dont put a review here because you heard something on the news and want to jump on that band wagon. Veterans owe a lot to these hospitals. We all gave and now they give back. I, like many others have already say thank you.

I have been treated at Hines for about seven years. I have been very impressed by the hospital and the VA overall. I have always been treated by Loyola interns and doctors and have always been treated like, as they call us, a hero. They have always been engaged and genuinely concerned in improving my health. With the changes that have happened in civilian medicine, I am SO glad that I invested a few years of my life in The NAVY which resulted in my receiving the benefit of excellent medical care for the rest of my life. God's Speed Hines. After talking with many vets that have gone to Hines over the years, I can speak for many when I say, job well done!

Been coming to the Hines VA Hospital for 20 years. NEVER have I had bad care. My Doc is the best. The nurses, aides and admin always are helpful, nice and the do a great job.

Nice efficient people working at the hospital. You get appointments soon. Very satisfied with their service to veterans.

I HAVE BEEN ATTENDING Hines Hospital for about 2 years now...I was shocked at just how good the overall considerations given and treatments of my needs...this place is FANTASTIC. I would like to thank all who work at this hospital for a job well done. I realize everyone s needs and experiences can differ...but as I read some of the reviews I really question some of the bad reviews because I just don t see it in my visits. Again thank you to all who work here and provide superior care.

Very good hospital and shows sincere care for all veterans of all ages

Suresh Reddy is a dishonest, untrustworthy doctor. DO NOT under any circumstances do business with him.

If you have something negative to say about this Hospital or any VA Hospital, KEEP IT TO YOURSELF!! We should be very grateful to have this benefit, most people have no insurance.

The entire staff has been nothing but exceptional. I have been coming to hines multiple times a week for just about a year and I have been treated with nothing but respect. I would like to thank the polytrauma and mental health departments for thier continued support and dedication to the veterans of this great nation. World class service from world class providers.

I can't say enough good things about this place. Excellent care for veterans. If you have a choice of places to go, I would fight to go here. Top notch place!

the VA did a great job taking care of me when i was very ill and didn't think i could afford treatment. thank you for looking after myself and other veterans god bless

If someone tells you to go elsewhere fight to come to this hospital. The care I received here was 10x better than civilian care. The doctors here saved my life when others just dismissed me.

Worst hospital for veterans ever. They care less about patients and their families. Very rude and unprofessional people I've ever met in my life. This hospital needs to be torn down. The GU unit in the basement needs a health inspector to come in. They give patients dixie cups to urinate in with no lids or biohazard bags. There were about a dozen Dixie cups full people's pee sitting on the entire countertop of the lab part of the GU unit. That is so unsanitary and unhealthy for people to breath that was very disgusting. Stray dogs are treated better then veterans

I've never had greater care! Since June, 2016, I've had 3 MRI's Oral Surgery, Cataract Surgery and will have hip replacement surgery in January. A complete set of dentures, and NOT had to pay a cent! The medical staff have been outstanding.

I like their services and the employees there treats me with kindness ,but every time I go to the emergency room it takes forever for me to be seen by a doctor.

Great support & care for veterans. Free vallet for patients too . Lot of volunteers in hallways to help guide u to the department u need to find .

My gr.father died in this hell hole many years ago. I still read cases of abuse and lck of care on FB!

The PAS department (the people who schedule appointments and answer the phones) at Hines, is ABSOLUTELY the worse part of being a patient at Hines hospital. Trying to RETURN a call to schedule an appointment, waiting on hold over 20 minutes, just to be hung up on is UNACCEPTABLE. It s a disgrace to the Veterans serving our country. Upper management does absolutely NOTHING! Changes need to be made. TERRIBLE first impression for our new Veterans trying to seek health care.

As a veteran Hines is my primary care foundation. I have found.wonderful; Support, Doctors, Medical care, Respect And validates my life. Safety net. 24/7/365

The va doesn't do enough for the vets, and it's a shame because there people have put there life on the line.

Got my hearing aids today. Everyone was friendly. Audiology was professional and explained everything to my satisfaction. After five visit I am not at all disappointed

The Pharmacy in this hospital is terrible the wait time is crazy unbelievable

I worked at Hines for 9 years and have collected the fondest memories of the vets, my co-workers, and the staff. A wonderful place. Don't let the critics blast the VA. They do not understand the hard work it takes to care for vets, and they do it right at Hines.

After 6 days of "toughing it out," I decided to go to the ER here. The front desk staff kindly told me I had to register there (I thought my info would transfer between hospitals everywhere). The guy at the Admissions desk was super kind! When I finally got called back in the ER, which wasn't a long wait thankfully, everyone was so nice and personable and I felt I was being listened to! I had only gotten the names of two of my caretakers - Dr. Cordero and Barb, my nurse. This was my first ER experience and I'm so happy it was a great one, all things considered!

I've been going to Hines VA for 10 yrs. I have had some good positive experiences there, I've also dealt with staff who were either rude, lazy, incompetent, or a combination of all those things. I was an inpatient once & I stood @ the nurse's station for @ least 10 minutes before the nurse finally acknowledged me-- and there was nobody else waiting-it was just me & her. Also didnt get my trash dumped in my room for 5or 6 days til I finally complained. It eventually became apparent to me that my skin was the wrong color-- had I been darker I've no doubt l would've been treated with alot otr more dignity& respect. I hate tp j j

Needed to reschedule an appointment that was never put in correctly as I'm a first time patient and the associate Darnell was so rude and condescending. He put the phone down several times to laugh and talk about me to another employee as I explained the situation and what I needed and even to ask my astrological sign and say "thought so". Wow, this is how yall treat veterans? Maybe you should ask if I was a new patient beforehand or actually listened as I explained I am and that I was told the process. It's not my fault it wasn't put into your system causing me to have to reschedule!

This is my first visit and it was to the er for a non-emergency visit. The front desk guy was screaming on the phone with another department but he did said excuse me. The Triag nurse was very nice and the Dr Teddy was great. My nurse communicated to me from her chair at the nurses station in between eating peanuts and working with her cellular phone. When she did come to hand me a discharge paper, it was pulling teeth to get directions to the pharmacy. I love the signs that say Veteran First!

I've been a patient of the hospital for many years. I've always tried to be understanding of the long wait times and horrible attitudes of the staff. Well, I no longer have patience. My left knee has a meniscul tare do to arthritis, This has been going on for 2 yrs. now. I've been to physical therapy, pain injections, steroid injections, and seen a bunch of ortho doctors. Today I thought I was going to get an appointment for knee replacement surgery since 3 doctors there thought I needed one. NOPE...I was told I'm too young (47) , I'm too fat, and it probably won't help much. I wasn't always overweight. I have some depression and PTSD problems so that caused the weight gain. It's hard to get off since I can't do cardio without being in pain. I waited over a hour as usual and got knowhere as usual. What a waste of 2 yrs. and multipe Dr. Appointments.They wanted to send me to physical therapy agin or have another shot. Thanks for nothing as usual VA.

Patricia in the Dental department of the Hines VA Clinic is amazing! By far the best dental impressions experience I ha e had in my life.

The doctor I'm seeing is from the dermatology order me to up my dose of prescription. One shot of enbrel 50mg. To 100mg. The doctor didn't even know what the effects of this high doses could have done to me. If would have entirely killed my emunity system & left me open to possibly Death! Be careful what doctor you see. Very inexperienced doctors!!! Called many times to schedule dermatology department and no one can transfer me, after 8 different transfers to different people! One big joke!

I've been going to Hines VA Hospital for quite a while and as hospitals go it's the best.... I've had numerous surgeries there and am totally satisfied....

I recently returned to the VA Hospital, but it was for my 1st Outpatient procedure. I received Outstanding CARE and more!! David from vascular was in constant contact scheduling and doing his best to set everything up during COVID. On the day of the procedure, I was taken care of by this AMAZING team. I really felt like the only patient in surgical. I want to give a BIG THANK YOU to Dixon, Pinky, RN Tommy, the entire vascular team that made the procedure possible, Dr. Salt, and my Recovery was nothing short of professional and incredible bedside manner with RN Santiago. I am extremely grateful for the staff that made sure I was comfortable during every step. Thank you so very much:)

Awesome Care for my 94yr Mother Delphine!! With Dementia & Broke Hip surgery and excellent one on one care. Had nurse with her 24/7 cause she wld not remember she had surgery. Great follow up care also..this wld not happen in a private hospital...expensive ones wld just put alarms etc.

I wish I could put 0 . My father in law who is a veteran had a knee replacement done and they put in the wrong size knee. 2 years later they finally tell him they won't do anything to fix it! Thank you for nothing !!! Shame on you, you insensitive bastards! Please people I urge you do not go to maywood VA if you want a successful surgery .

Couldn't be happier with the service I received today at Suite 1356 GI /colon dept. Everyone treated me with respect and kindness and I am so grateful for all of them. Mallory and Violet treated me as if they were my own personal angels!! A smile goes a long way and I found myself happy to of been there...thank you!

I did not serve in the military because I didn't want to go to Vietnam and get killed. They didn't invite us. It was a Dirty War.

Over few years it changed from good to bad. For the most part I used to get what I need. The dental used to be good, now it sucks. It seems like they tried to change few years ago and it made me believe it is a good hospital. Well it went back to what it used to be. Understaffed. So it is better to go to FHCC if you can.

Absolute Kaos. About all you count on at the HINES VA is BS and aggravation. I just had hernia surgery canceled again, because of a neck injury in 1992. They have MRI's they have X Rays, and my neck and there nothing to be done, is fine! The first surgeon they assigned wanted me to wait 2 months for her to get certified to do my surgery. Victim #1. When I broke My wrist 6 years ago, HINES VA made me wait 3 months to get it fixed with surgery. Is this what we get for serving this country. Semper FI

My father was a Korean War vet. He just passed away of a very rare skin cancer. The last months of his life were spent in the extended care unit . The care he received until he breathed his last breath was extraordinary. All staff from doctors to nurses to aides to volunteers chaplains and social workers did their job beyond expectations. They were always kind and compassionate and treated my dad with the utmost respect and dignity. They always took the time to talk to family. And everytime we visited , we were greeted by any and all staff. The nurse practitioner , especially, on the last day spent an unbelievable amount of time listening and preparing us for the end. All our wishes were met. I cannot say enough wonderful things about our experience at this hospital.

Yet another VA that is failing heir Veterans. Especially those with mental health conditions. Never have I had my dignity taken more than here after serving my country and fighting in Iraq. I registered today and did exactly as I was told and sent to the ER to speak to a doctor that took my dignity.

This hospital is a first rate facility. I have been going to HInes since 09, and the Doctors, nurses and staff couldn't be more thorough they have the best diagnostic departments and waste no time in treating it's veterans with great care and dignity.

Received fast efficient treatment , er checked me in , in less than 5 minutes, technicians , nurses, took my vitals within 5 minutes afterward, appropriate Physician saw me with in 15 minutes, and sent me for xrays. After x-rays were reviewed by the physician and reviewed to me and prescription was issued and I went to the out patient pharmacy to get them. All in the same building, no driving around all over, no 500 questions, credit checks, etc, no long waiting for a Doctor in the ER like most civilian hospitals , was better in a week. when you have a VA card, really a vet, and have a VA primary with specialist referrals. Did not wait 30 years to see a doctor, or go on drunk or drug benders for years, or poor life and eating habits for 30 years. I really feel many of the whiners and wimps who complain are one of them with poor life style habits and blame the VA, and think that a pill will cure everything in a week or have no or poor paper work to prove they are a real vet, or are drunk or drugged up when they arrive at the hospital. Been to four VA hospitals in the mid west , no weird problems, no one trying to drain my wallet, no 500 questions every visit before I can see a doctor. Appointments are super easy and can be changed or done on the cell phone or internet. The VA is light years ahead of most civilian hospitals. Done both, and had valid Blue Cross full coverage for civilian hospitals near my house and valid VA card for VA hospitals that I saw in Chicago Area and Milwaukee.

good people with limited resources. its not the Mayo Clinic but it is quality health care with caring staff.

Several years ago I took my husband to Hines because his health was failing rspidly. Every Hines employee, with the exception of the kitchen staff who continually disregarded Dr. orders, rated my highest thanks. However, the doctors from Loyola think themselves more important than God. My husband who suffered from Parkinson's and a variety of other ailments was treated like a dog from some Neurologist who stood at the end of his bed and screamed at him to get up and let someone who was really sick take his place. Just for the record he died a month later in the Hospice building, where he was treated with kindness and respect. Hines is getting a bad rap from the "superior " bad apples from Loyola.