Richard Gualano

Review of Hines VA.

I have been going to Hines for about 14 years. I'v...

I have been going to Hines for about 14 years. I've run the gambit, from annual visits with my primary care doctor to consults with specialty doctors, tests, scans and surgeries. The medical people, meaning doctors, nurses and medical techs, are great, much better than in the private system I used to go to for care. However, then there are the non-medical staff. Dealing with clerks to make an appointment, get information and stuff like that is often a negative experience. They seem to be interested only in knowing what day they get paid. Forget the veterans; they might then be required to do some actual work. That's not to say that they are all from that mold. There are some who genuinely want to help and be of service. But the bad apples in the non-medical group are much more numerous than in the medical providers group.