RRR

Review of Hines VA.

The PAS department (the people who schedule appoin...

The PAS department (the people who schedule appointments and answer the phones) at Hines, is ABSOLUTELY the worse part of being a patient at Hines hospital.
Trying to RETURN a call to schedule an appointment, waiting on hold over 20 minutes, just to be hung up on is UNACCEPTABLE.
It s a disgrace to the Veterans serving our country.

Upper management does absolutely NOTHING!
Changes need to be made.

TERRIBLE first impression for our new Veterans trying to seek health care.