Hines VA. Review

No Mexican food no taco or any other Mexican food. Why

This hospital is fantastic except for the food if you have to stay there but everything else is on par with the best hospitals in Chicago. The staff is outstanding. Anyone who complains about the care would complain no matter where there were.

All my experiences with Hines and the satellites have been wonderful except the Orthopedic Dept.. They should clean house and replace the department with the model of the other wonderful departments that give Hines it's great name. It is sad that one group of doctors can bring down the rating of this fine hospital.

I'm very lucky unlike most people in our country with out any or useful health insurance. Thank you VA and Hines. God bless the United States. And our duly elected president Trump : )

It really depends on who you get, but it is not uncommon to feel as though you are somehow inconveniencing the receptionist with your existence. The doctors and nurses that I have dealt with have all been as attentive as possible with such a large workload. Overall this place gets a 2 for the attitude of the support staff and crowdedness.

I AM A PROUD VETERAN THAT GETS ALL MY CARE AT HINES ... I GET CARE FROM MANY DIFFERENT DEPARTMENTS AND AM VERY HAPPY WITH ALL MY CARE HERE ...

The care givers have improved greatly since the 90's but the length of time to get a specialist appointment is crazy. We will see how this new Veterans Choice works...

Best hospital experience I've ever had. The doctors, nurses and staff were great. Even the food was great!

When I tried using the VA back in the 90's it was a bureaucratic mess. It was a lot of the old "hurry up and wait" routine and it was mostly wait. It took me over an hour just to get an identification card. I stopped using the VA because of it's inability to help the veteran expeditiously.

I began using the VA again about two years ago and I am really surprised at the improvements and the quality of care I now receive from them. They ensure that I am informed about all of my appointments, notify me when changes have been made to those appointments, and the care and attention given is rated as A1! I was once checking in for an appointment at one of their kiosks and they were calling me to see the doctor before the kiosk could finish processing the sign in.

Once I am in with the caregiver, I feel as though I am the only patient they are attending to for the day. They dont just prescribe a course of action, they listen to my concerns and work with me to help solve my issues and take the time to ensure I understand my treatment.

Overall, I could confidently say that the VA is, now, the best healthcare provider I have ever used. They are the most courteous and professional staff that I have ever experienced and I really appreciate the respect I am given as a veteran and, most importantly, a patient. This place is rated as number 1 in my book. Thank you and keep up the great work.

The care at Hines is the best that I have ever had.
Every time that I go there I am so grateful for the way they offer
their services. I owe them my life.
I hope the professionals that work there are well taken care of.
God bless Hines hospital.

John Ross a patient at your hospital needs real food not just two sausages and cold coffee for breakfast. He also received cold mashed potatoes

I'm a sister of a Veteran that often drove him to his doctors appointments. He past away in July 2019. I do appreciate the care provider to him by his medical team. However, I am extremely disappointed in the information provided in order for Him to obtain disability, there is no way as long as my brother suffered, the "REAL" information about his condition was not provided. My prayer is that WE as a country do better about our Veterans....!!!!After All they put their lives on the line daily for our safety!!! We have no idea what veterans or their families go through!!! WE MUST DO BETTER!!! We should have no Veterans living in the streets/homeless!!!

In general, I give it a two out of five. Seemed to be in pretty bad condition, small rooms, no central check-in and difficult to navigate. Perhaps because it is so massive, it just seems to exude unfriendliness. People did their jobs but it was difficult to find a smile or kind word. Not too conducive to wellness.

it sucks. i have been waiting a month to see a doctor 4 something that could b life changing 4 MY WIFE And myself

Very disappointed in the Volunteers service department. They are not responsive and organize. I have been trying to get our team in for 3 weeks now.

This is easily the best hospital I've ever been to, I've gone here multiple times and everyone in the staff is extremely friendly and happy to help (great sense of humor as well (for times humor is acceptable)). The wait time is short (depending on the amount of patients, of course), the order in which everything goes is precise, the doctors/nurses ACTUALLY listen and try to solve the issues at hand. I've literally 0 complaints whatsoever. I genuinely don't understand the bad reviews; maybe the people with the bad reviews started off yelling and recieved said treatment for being rude or something?

Anyways, it's a great hospital with an amazing staff and brilliant doctors/nurses (my doctor and nurse started reciting +10 medications off the top of their heads and brainstorming which would be the best option, with eachother, when I asked if there was a medication for a separate minor issue I was having; it was like I was watching House). If that's not enough, I was given FRESH+WARM blankets MULTIPLE TIMES within my short time of being there and nothing but the best behavior.

I once thought Edward Hines took care of not only its veterans but also the people who worked to keep those Veterans as comfortable and as happy as possible. I once volunteered with the biomedical engineering team at the age of 12 back in 2009 every summer until the age of 18. There were a fantastic group, and I generally thought it was both a privilege and an honor to work with them.

But that all changed, as a family member of mine was practically thrown under the bus and given suspension because of a social worker who did not do their job when they were needed for another family member of mine who was a Vietnam veteran, and then said social worker worked hard to cover their mistakes made sure my family paid the price for calling them out. Also to blame are the administration who's in charge of the daily operations of taking care of the veterans and the doctors who worked with my family who did NOT stand up for them to prove their innocence.

Because of these recent events I have lost all my trust to Edward Hines VA Hospital. There are signs of negligence towards the staff who work as best as they can. This is supposed to be a hospital meant to take care of our soldiers men and women no matter of ethnicity were part of the US military who came home scarred, mentally damaged and wounded and bring them back so they could once again smile and breathe a sigh of relief that they're once again on their home soil. Instead I find a hospital overrun by staff who turn not on my turn a blind eye to a handful of veterans and other staff, but also only look out for themselves and not willing to stand up for others when they know when they're things that are wrong and must be called out, they only think to keep their heads down and think everything will be fine. How wrong they are...

I will never again trust this hospital and its administration. The VA was supposed to protect and serve and help its people Veterans as well as its own citizens and it failed spectacularly

Can't say enough about this hospital and the wonderful care and service they gave and continue to give to my Father. I knew nothing about the VA other than things I heard in the press. They have the best of everything here. I would not take my father anywhere else. They treat my Dad like he is their only patient. Not one negative thing can I say and we are here several times a month.

Great hospital that does a lot of great work for veterans. Wish the VA had facilities closer to downtown, other than Jessie Brown. The location is totally inconvenient.

I've been to a lot of VA's across the US and this one is by far the worst. Horrible wait times, more so than typical VA stuff, they cancel major appointments with less than 24hr notice when it took you 3 months to get that one, then offer the next available appt is over 2 months out. I sat in the ER in agony for 20hrs with out hardly being looked at, nurses purposely walk by the room quickly with heads down just so they don't have to acknowledge you exist. Some quack doctors that take u off all pain meds suddenly, and suggest yoga will help your 2 compressed vertebrae. After sitting on hold for 30 min, someone will randomly hang up on you. This place ought to be shut down!

They have taken excellent care of my husband ever since we started seeing the Drs. there.

As seen on Facebook today. What's up with that I want a job where I can sleep, be rude and still get paid with No consequence.

The nicest staff, they ve really helped me out. So far so good

From the receptionist at the emergency room to the nurses the xray Technician then the Dr and pharmacy it was all 5 star service. I'm from out of town, Albany NY area and was in severe pain from nerve damage and am feeling much better now. Thank You all.

I am experiencing terrible follow up between departments.
I'v been constantly on the phone calling numbers to get the Vetran Choice to get out of network care on a patient with eye cancer.
They honor the radiation and surgery but haven't oked follow up care which is needed.
I been working on matter since March that's over 3 months your system is broken.
It needs to be fixed.
You fail ... ..
Vetrans should have the option to use public care without restriction.
A concerned caretaker

Hines has tremendous potential but is just not nearly there yet....

There are a few superb doctors but it is very difficult to find them and get in their good graces. It is a huge crapshoot and it is the luck, or lack of luck, of the draw.

I am fortunate now, after going through patient advocate hell and other methods of communication, to have some of the better doctors and staff in my corner. It was very very difficult and thus the two star grade. If you do not like your doctor, ask to change it though advocacy. If you have questions and concerns ask as many people as you have to.

There are many lack luster people working at Hines. Avoid them or change them if they are part of your health care support team. Be your own best advocate. Call and write congress. Do whatever you can to get the best health care that you can.

Good luck to you in your personal quest for well being! :)

Employee at emergency entrance was sleeping and refused to admit a veteran who came the ER for help. She stated she is off the clock and proceeded to go back to sleep. Very disappointed and disgusted!!!

Your staff members beat my dad when he was alive. All b/c he took himself to the bathroom and couldn't get back up in his wheelchair. My mom brought it to the higher ups attention but didn't tell family till he passed away, in fear we would do something. 8 years have passed and I've kept my cool but you won't silence me any longer. He died in your horrible establishment and this is not how you treat the men and women that have fought for our country. You all should be ashamed of yourselves, and I'm glad the president is keeping his promise and 500 VA employees have been fired. You don't go into this business b/c of money. You go into it b/c you care and want change until things are done accordingly. God bless my dad and the men and women who have served.