Our older F150 broke down on I-5 near Woodburn and...

Our older F150 broke down on I-5 near Woodburn and we asked the tow truck driver to take us to the nearest Ford dealer, which happened to be Hillyer's Mid-City Ford. We were greeted by the Service Manager Alex, who had our pick-up looked at immediately and evaluated. The spark plug had blown out of the head and while there was a possibility of repairing the threads, before spending money on the old rig we decided to see what they had for sale.

Daisy Vargas was our sales person and did a great job. She showed us vehicles in our price range and we test drove a couple of them. There was no pressure to upsell or spend beyond our comfort level. We decided on a 2016 F150 4X4 Sport, but noticed the doors sometimes did not want to latch. Alex ran it through the Ford data-base and found a TSB (technical service bulletin) that required new door latches. Alex had the parts delivered overnight and the next morning when parts arrived, had two technicians working on our new pickup and quickly had us on the road home.

Owner Brandon Hillyard, Service Manager Alex, F&I Manager Rudy, Sales Person Daisy and all the other staff were attentive, concerned and friendly. If we had to break down somewhere, we're glad it was near this dealership. And we love our new to us 2016 F150!