lginter

Review of hillyers mid-city ford

I took my car in for a recall notice regarding the...

I took my car in for a recall notice regarding the door latches not working properly. Nothing too big, and I also asked them to check the headlights because they seemed a lot dimmer and I was having trouble seeing in the dark. I called another Ford dealership in order to see who could get it done faster. I drive for a living, so seeing in night can literally be the difference between life and death. According to them, they opened and closed the hood and they started working properly. I was told standard inspections occur during recall notices as well by Canby Ford when seeing who could get me in sooner. I never received any sort of information regarding the inspection. I told them I was willing to pay the 300$ quote, but to call me when they actually inspected it because money is tight during COVID. It was taking longer than expected, about 4.5 hours instead of the 3 quoted. I finally called them and they said it was done. To add injury, they gave me a car for the day. They didn't give it to me with a full tank, and I drove it about 3 miles. I ended up putting in 17-20$ for gas, because they asked I return it with a full tank. As a dealership that offers service, I expect it to be done right and be done well. Since I drive so much, I came here for the headlights to be done both right and well, because if they are authorized to do recalls, fixing headlights shouldn't be a problem. Instead of fixing it or inspecting it, they simply said closing the hood fixed it. I would not recommend this dealership to anyone. They cannot be trusted to work in an honest way with integrity. No one should have to drive at night fearing for their safety because a company wants to skip corners. And this company did that in every way imaginable.