The sales manager screamed "Don't ever come back, ...

The sales manager screamed "Don't ever come back, unless I call you! You are not welcome at this dealership, you wasted my time". I couldn't believe it and neither could the young sales staff witnessing his outburst when they heard those words uttered by Bill Gallagher, the sales manager for Hillyer Ford in Woodburn, Oregon.

I've rated Hillyer a "1" because I cannot go any lower. Sadly businesses can pay people for higher ratings and it's the only explanation for the 3.9 they have currently. All I can say is read the reviews with actual content.

My 19 year-old son attempted to purchase a used car at Hillyer. He picked one out, was assured it was a great car, paid CASH for it, and within 100 miles it threw a check engine light. Hillyer's highly skilled mechanics couldn't identify the problem so they sent the car to the Acura dealership in Beaverton where it was diagnosed as a transmission problem. Bill Gallagher offered to have the dealership pay half of the repair until the owner said "Why are we even selling this car, it doesn't meet our standard for being on the lot. I don't want to sell it, give them their money back." The decision to put the car on the lot was made by Bill Gallagher.

At first blush this seemed very customer oriented until my son picked out another used car which again we were assured was checked out completely by the service department and within 20 miles it threw a check engine light. This time it was for the gas pedal.

Bill blamed the problem on my son because when my son was setting the second preset for the radio the battery died, this is after only 5 minutes of being in accessory mode. Personally, I have a hard time understanding how you jump from a dead battery triggering a check engine light for the gas pedal.

Understandably my son lost confidence with the idea of buying locally from a purportedly reputable dealer. Don't go to Hillyer's unless you are looking for customer abuse!

Sadly this isn't the end of the story. The second used vehicle cost more than the cash my son had, so he applied for financing (before the check engine light issue). Mike, one of the Hillyer sales guys, submitted the paperwork incorrectly, was given a verbal approval and ten days later my son received a decline on financing because of the incorrect information. I even told Mike it was a mistake and he assured me he was submitting the information properly.

My son put cash down of almost $4000.00 and it took over 6 weeks to get our refund and then only because of my diligence in pursuing the current status of the title request with the DMV. 6 weeks while they had possession of both cars and my son's money.

It's sad the lowest rating Google offers is a "1" because at Hillyers a "1" is overrated. You may see a 3.9 on Google, but sadly these numbers can be easily influenced by a bunch of "paid" raters!

This isn't the end. This information has been provided to the Oregon Attorney General, Ford Customer Service, the Better Business Bureau and the owner of the dealership.

All I can say is go to Hillyer's at your own risk and read the other reviews on Google, Facebook and Yelp.