Hendrick Honda Charlotte Review

The BEST service and sales. STEVE CARLTON was wonderful. Very attentive and responsive.

Jay Levin and Joe Gamati provided us with outstanding service, personifying the excellent service we have had at Hendrick Honda for many years, and many vehicles. Jay has watched the transition from my wife and I being the car buyers to our children starting to buy cars, and through all of that time we keep going back thanks to Jay's sincere attention to our needs. Oh, and if you get lucky and Joe's handling your financing, don't forget to ask Joe about the boxing kangaroo videos! Thank you, Jay and Joe.

Hendrick Honda Charlotte has an outstanding team of professionals who delivered exceptional service in our car buying experience.

We hit a bump when it was discovered that the flexible maintenance care contract actually significantly understates the services that the dealership provides. The team responded fully and professionally to the concern. In order to avoid similar misunderstandings with future customers, it will be up to Hendrick Autoguard, Inc. (a separate company) to revise the contract to reflect the services actually provided by the dealership.

Thank you Israel Rigaud, Sam Anders, Stewart Abbott, Philip Allen, Matthew Ricks for bringing integrity and service to the car buying experience.

We bought our Honda Odyssey from Ned Hindi. We were debating between the Pilot and Odyssey, Ned assisted in providing some key differences between both from perspective of family usage. This helped us choose Odyssey. He was not pushing us during the whole process or hurrying us, he patiently answered all the questions.
He also followed up after the purchase of vehicle to make sure everything is good with the van and if any further assistance is required. Overall great service by this dealership.

I've been going to Hendrick Honda off South Blvd. for almost 3 years now and it seems like every time things get worse and worse. I usually arrive 5-10 minutes before my scheduled appointment time to ensure they can have the car in the garage by the time of my appointment. My first time was excellent, they completed the work I scheduled the appointment for and were punctual. The second time they took a little longer than expected but still seemed to get things taken care of without issue. Each time after that I have needed to track someone down to find out what is going on with my car. When I spoke with someone yesterday asking why my car wasn't complete they said they would check and then came back to me 8 minutes later and said it was already complete and I was good to go. I got to the register to check out and the lady told me she didn't have any paperwork for me and they would need to find out what was going on. 10 minutes later they bring me my paperwork and I can finally check out. I understand shops can get behind on things but when I am told the service will not take more than an hour, I expect to be checking out in an hour. If things pop up that require more time, speak with me about it and let me know what is going on so that I feel as though you actually care about my time. One final annoyance, they always adjust the seat and, occasionally, even the mirrors and never put things back. I will likely be switching to a different location based on the last 3 service appointments. Very disappointing.

This was the easiest, most enjoyable car buying experience I have ever had. They don't mess around when it comes to pricing, making the sale, and getting you out the door in what you came for. I live 5 hours away and had been shopping for weeks when I came across this dealership. I had solid numbers within a few minutes for my trade in, the car I wanted to purchase, and from financing as well. Everything was ready and prepared for me as soon as I got to the dealership. I was in and out in about an hour in my brand new car! These people really care about their customers and they definitely have my loyalty now as well. John Tatum was absolutely wonderful throughout the whole process. He kept in touch with me, made sure I was happy with the purchase when I finally arrived and was very courteous and prompt the whole time. There was nothing but smiling employees when I got there, and everyone was so helpful! Choose these guys, they're amazing!

Just purchased #7 last week. Gus and Greg gave my wife a great deal on a new Odyssey. She flipped out of her 2008 into a 2012 and is very happy. Another great experience from the Hendrick guys.

Just purchased my 6th automobile from the Hendrick guys. Greg, Gabe, Matthew & Chuck did a great job putting together a deal I could not refuse. I'm a customer for life! If you are in the market for an automobile, you have to stop by and talk to the guys at Hendrick Honda. Great experience from start to finish.

Jeff Nalls was courteous and prompt. The service performed was great. I am very satisfied with the service i received.

John Miller did his best to make sure car is fixed. Good customer care service.

My wife called ahead to have her Acura MDX 105k service done. I brought her car in around lunch time, the gentlemen she spoke with had everything setup and sent me down to the enterprise rentel car shop down the hill to pick up the loaner. The only issue I had was at enterprise - it took 10 minutes to drop the car off and get a ride down, but then took 90 minutes to get the rental car. At Hendrick Acura and South Charlotte Nissan, they both have their own loaner vehicle fleet, and only get rentals when they are out. Service was done correctly and for a comparable price as Firestone.

I Had The Best Experience Here Thanks To RONNIE RUSSELL! He Was Determined To Help Me Find A Great Car In My Price Range. The Best Salesman Of them All!

I was alarmed when my car's battery 'died' in my garage overnight. After I had help in getting it out of my garage and jump-started, I was soothed by the responsive service rep at my Hendrick Honda dealership who tested my battery and replaced it enabling me not to feel stranded. : )

Our salesman, Ricky, was great to work with and very knowledgeable. We didn t feel pressured by him, which was a major turn off from some of the other dealerships we went to. We enjoyed working with him.

Second experience with hendrick Honda and once again was fast and easy. Thank you JOSHUA RANDOLPH for my second accord from Honda!

Good service, fast and easy . Hendricks group is awesome.

Thanks to Sean Smith, Sam Reynolds and the rest of the team. I appreciate them staying late to get the deal closed. We are enjoying our Civic!

Faye is one of the nicest people there she will treat you like family and respect she will never pressure you to buy a car and is super hard working hands down best experience buying a car

This is a mixed review ....

Chip is an awesome salesperson! He was very attentive and really listened to your feedback. He stayed with me throughout the whole process and made sure I had all my questions answered.

Now for the not so good part. Hendrick Honda's buying process, in general, is broken. Once I finally picked a car, it took 6 hours to get everything signed and done! SIX HOURS! And this is nothing to do with haggling or my credit worthiness. It mostly was because of detailing the car. Once the papers were signed, it was another almost 2 hours to pick the car up (that's after Chip took it back an hour earlier in hopes of it being done quickly).

Be prepared to spent all day here if you go to buy a car. Hendrick should evaluate their process because not only is 6 hours ridiculous for a customer, but a salesperson to wait that long without being able to make another sale is bad for them.

Great place, the service is always excellent. The staff are friendly, repairs are timely, and they are reasonably priced.

Garrett Vaughn was such a pleasure to work with! I d recommend him to anyone searching for a new car. Awesome purchase experience! He went above and beyond!

Ronnie Russell the Great "

- Nashanda

Ronnie Russell was a Godsend to me today. After months of searching for a car I walked into Hendricks Honda feeling frustrated and overwhelmed but walked out a proud owner of a new car to call my own through the help of Mr. Russell. He was honest, caring and looked out for me in every way possible. Thank you Ronnie Russell, you make my car buying experience a great one!

great experience every time. their time estimates are pretty right on

Melissa Evans listened to what kind of car I was looking for and found my Honda Pilot quickly. She was very easy to work with and made buying my Honda stress free. When I decide to purchase my nest car, I will visit Hendrick Honda.

I ve worked with Jeff Kirby before, so I knew that when I came in to trade in he would take good care of me...and he did. He had the vehicle I wanted ready to go when I arrived for my test drive. He is knowledgeable, fun to do business with, and truly cares about his customers. I hope that when it comes time to trade in this vehicle Jeff will still be around to take care of me at Hendrick Honda !

Ronnie Russell is a great sales rep. I have purchased two cars from him, and both times it was a hassle-free experience. He is great about helping you get the right price for what you need, and he even checks in periodically to make sure everything is going well. Very professional, easy to work with, and an overall 5-star experience! I would highly recommend asking for him.

"Ask for "RONNIE RUSSEL" If you need a Pre owned car. Please do yourself a favor and go check this guy out!
From beginning to end of buying our car he took great care of us!
He's not just a salesman but like a good Friend that will help you get the right car for you.

Service was quick and efficient. Very happy with everything completed on my vehicle.

NOT YOUR AVERAGE DEALERSHIP! These guys are amazing! Troy is absolutely amazing! He made me feel comfortable, not rushed, and served as a great advocate when I started feeling like I was being bamboozled by another employee. I appreciate his service as I had dealership anxiety from a previous experience years ago. I'm so happy I bought my car from this dealer and I'm happy he serviced me. Will 100% recommend anyone to Troy and I'm definitely coming back in the future!

Awesome customer service! Dennis was so helpful and friendly, very detailed in explaining exactly what they did to my car when I came back for my first service.

From start to finish Bennie Schadrac provided fantastic service (and everyone else that played a part in the purchase of our new van). He made this process very easy and was super helpful. I appreciate everything he was able to do for me and my growing family.

Ronnie was a great salesman!! He took his time and through with explain everything about the car and how much it would cost... I will always go through Ronnoe to purchase a car.

Service advisors use high pressure upsells for vehicle repairs - often questionable. I have paid thousands in repair costs for work that may not have been necessary. Recently I went in for an oil change and was given a repair bill for $2800 - which was reduced to S2400 because of some duplicate labor charge and the service advisor said he would 'take care of' the rental. The service advisor described the repair as urgent and that oil could splash onto the timing belt. I asked if the oil was low - he said no and it only leaked when the car was running. Since I plan on trading the vehicle in I expressed concern about putting more money into the vehicle. The service advisor said I would get the money back when trading it in. This is false. Several years ago I was told I needed a battery and brakes. I had them both checked out by a mechanic who said they both were okay and both are still functioning today. Will no longer get any recommended repairs done without first getting several opinions and estimates. Since service advisors get paid commission for upsells - buyer beware! It is sad that loyal customers are being taken advantage of to supplement service advisors' salaries. After all of the maintenance issues with Honda I am seriously considering going back to Toyota for my next vehicle.

The dealership, and the sales person, went over and above what I expected. The purchase experience was effortless, and the dealership honored the Costco Auto Program pricing as promised. More, the transaction was done over telephone, and the sales person brought my new car and paperwork to my home. There, the sales person went over the paperwork to be signed, including 0% APR financing, performed a walk-through of the car and satisfied questions I had.

After having a head on car accident, not my fault, I as forced to buy a new car. The experience was pressure free and easy. Chip Conley was my salesman and he made my life soooo easy. When I arrived at the dealership on Sunday, my car was ready and drove home. Thank you Chip and all that helped.

***This has been resolved since I wrote the review***.

Please do not go to get service at Hendrick Honda!

I had a battery replacement back in Sept. and I was supposed to pay a prorated amount. However, they charged me a full amount. When I contacted them about it, they told me that it was a honest mistake and I would get a refund. I was fine with that at that time. Nobody is perfect.

However, I was naive!

The month has passed by and I still have not received a refund. If I was the one who did not pay enough, I am sure Hendrick Honda would take my money right away!

The service person told me that I could get a free oil change instead of giving me a refund. Why do I do that? I have already lost trust with them. Why would I go back there for?

They are very shady.
The worst customer service ever! I have been a Honda customer for many years, but not any more.

Just purchased my 3rd Honda from here. This time and the last time I worked with JESS JOHNSON. I was looking to upgrade to something larger after having a baby but needed to keep my payments reasonable. I emailed JESS to see what they might have available. She called that afternoon with a great deal. She asked if I wanted to come in for a test drive and I expressed that it would be hard for me to since my baby was napping. She then offered to come to my house instead of me having to go to the dealership with a baby. LOVED this! She came to my house with the vehicle and their offer, ironed out the details over the phone with the manager, and and took the car for a test drive. She took my trade to have it appraised, I went in the next day to sign all the paperwork. It was so painless! Totally the way car buying should be! I'll be back but hopefully not for a while, I love my new CR-V! Oh, and they got my payments within exactly where I needed to be!

I will recommend Hendrick Honda to every single person I know. I felt like I was treated like royalty - the nature of the people I dealt with and the amazing deal I was given. Garret Vaughn was my sales person and Mon was my finance rep. Both of them are A++ in my book. I have NEVER felt as valued anywhere else as I felt at Hendrick Honda.

Very friendly, helpful, and caring. If you ever need anything or have a concern, they will take care of you. Steve Bagwell was great and got me going in my new 2014 Honda Civic (great car at a great price by the way). Hands down one of the best customer service experiences I have had in a long time.

Great experience. Was experiencing a "rattle" in rear end of my vehicle and the guys found it and fixed it!

My experience at Hendrick Honda was great because of RONNIE RUSSELL!!!! This is my 3rd purchase from him & this time I bought my sister with me & she s now made her 1st purchase!!! Great customer service, friendly & professional!! Most salesman are all about "the sale" & are very pushy, but not this guy! He was upfront & honest & helped me make the best decision & got me a fair deal on my new Honda! Highly recommend!!

A few months ago I started following the release of the Honda Type R. Honda's 306hp race car....never before sold in the USA. As a previous customer at Hendrick, 10 years in two Odyssey minivans, I was given an opportunity to get CTR#1144 in Ralleye Red. Some dealers are marking the car up to astronomical values. Yesterday, I picked it up with "0" dealer mark up. It feels a little like winning the lottery. Thanks to Andrew, Sean, and Jay at Hendrick for rewarding me as a loyal customer. Fantastic! Class act at Hendrick!

Casey is always a great help!!! I drive a Hyundai but my purchased my car from Hendricks. I prefer bringing my car here over anywhere else.

Where do I even begin? When I first bought my certified pre owned accord sport, I paid an obscene amount of money for tire insurrance. Guarantee new tires or tire assistance.

I am an essential worker who works with pain management and had a 10am emergency patient. My rear tire had a nail in it and I got to Honda at 9am. Simple enough, I have the coverage, I could have just gotten a new tire and be on my way in like 10, 15 minutes tops.

No, no the associate I delt with Ryan Johnson, informs me that they would not give me a new tire but instead a patch job that could run 50min to an hr. I explained I had a patient and to please just give me a new tire especially since I PAY FOR IT. He said no, it is a doable fix. I had to cancel my patient, be late to my next patient ( cause I did not get my car back until 10:30 and my next patient was at 11). All because, just like what I pay for, I couldn't just get a new tire. I am grateful the patch job was covered through the same insurrance but none the less, they caused themselves more work doing a patch job than a simple tire. I pay a lot of money for my car and have been to them multiple times. This is inexcusable.

I love the service department here! Best TEAM around! Great waiting area, friendly service advisers (on the phone and in person), timely and quality work, suggestive but not pushy and just overall best place to have to get your vehicle serviced!

I was referred to Hendrick Honda Service Dept. and dealt with Tommy Vickery. When I initially dropped off my vehicle, he was personable and informative. During the process he kept in touch with me to keep me informed and was excellent in all aspects of his job. If you need service I would definitely recommend Hendrick Honda and Tommy Vickery in particular.

I received phenomenal customer service from Hendrick Honda salesperson Brad Thompson. Brad is the go to guy for all of your car buying needs. Brad is professional, very knowledgable and friendly. Made my buying experience wonderful. I will recommend this dealership to all my family and friends. Thanks to Brad Thompson, I'm now riding pretty and to finance manager Mon Nguyen for excellent customer service.

Very satisfied with the recent service experience on our '16 Civic. Dan Cannon took excellent care of the process & even though this was a basic service, treated it like his most important service of the day. Thanks!

Truly excellent service and timely manner.
Thank you.

We are so happy to own our first Honda. Our experience with Manh Nguyen of Hendrick Honda was unforgettable. Manh is a dream. He listened patiently, guided us through the process. His personality and demeanor is very pleasant. We felt very comforted by him. Thank you Manh, you are the BEST SALESPERSON Ever (BSE)!!! Thank you for the laughs and memories.

I look forward to recommended Manh to my friends and family.

Quick service done right and my service agent was thoughtful and respectful

Mr. Nidal (Ned) Hindi is the best car salesman ever. He treated me and my family with respect without rushing me into any kind of quick decisions. A true gentleman with honest to goodness interpersonal skills. I would not hesitate to ask for him for future business.
If I were his boss, I would give Mr. Hindi a well deserved promotion! Charlotte Hendrick Honda is lucky to have such an excellent employee and representative.
Sincerely,
Dr. Robert Winter

I have driven 4 Hondas and they have all been great cars! My only regret is buying the Care Care / interior and exterior care contract with our last new car. With that you get a box of cleaning fluid and wax probably worth $35. The salesman told us they would clean the car annually, but that was absolutely bogus. The contract says nothing about cleaning and the service department will tell you that. The contract has LOTS of exclusions, so our vinyl armrest that severely wrinkled is not covered. I would recommend never to buy a Care Care / interior and exterior warranty contract. Save your money for a detail shop or clean it yourself.

Had a great experience with Casey McGuire as my service rep at Hendrick Honda. He is very professional , courteous, and knowledgeable. I always ask for him to guide my service visits

Melissa was amazing! This was by far the best experience I have had with purchasing a vehicle! She was patient, easygoing, relatable and knowledgeable! She went well over above and beyond helping my son Elijah ,and myself pick out his first car!!! Starting from showing all of the cars within my sons budget, to explaining to him about all of the bells and whistles that came with the car, test driving the car , all the way up to the purchase of the car! Even once the vehicle was purchased, she was just as excited as I was to see my sons face , when picking up his first vehicle! I will definitely stop by and see her for any future purchases! If I could give more stars than five stars, I would! Thanks for everything Melissa, and thanks again for just being you! You were fantastic!

Jeff Smith, Service Writer, did an outstanding job in meeting all my requests. His customer service skills are appreciated.

Richard Peacock was great. Nice, clean showroom, great cars, and good pricing. We should have this accord for another ten years. Thank you Richard and Gus.

I had no intention of buying a car from a dealership and was strictly on a scouting mission to test drive a few before i found the best deal online. But after speaking with Mr. Patteson his openness, honesty and complete lack of disingenuous charm, i found myself comfortable doing business with him and can honestly say the next time i need to buy a car i will make a beeline right for his office.

Pass along my thanks to him again if you get the chance and let him know i still love the ride :)

I told my friend I needed a car and she told me she had the perfect person his name is RONNIE RUSSELL @Hendrick Honda. He's the best salesman in the world!!! And guess what..HE IS!! He was patient and very knowledgeable of his product. I told him what I wanted and he delivered. If you ever need a vehicle go see RONNIE RUSSELL @ Hendrick Honda.

Made an incredibly frustrating Covid car market much less frustrating. He communicates, sets expectations and follows up, I knew what was happening and when the whole transaction. I m very happy with the car, his service, help and support, when needed, I ll be back!

Our sales person Lena was great! She spent 2 days with us deciding what the best option was for our family! She was patient and professional!

I have purchased several cars throughout the years and have never experienced first rate service until I met Israel Rigaud at Hendricks Honda. Israel handled the process as a true professional. His knowledge, patience and authenticity created an exceptional buying experience!!!

Great experience working with Vickie Athey.
Very knowledgeable, responsible and kind person.
Also thanks to financial representative Jay.
Excellent service from Hendrick Honda.
Will recommend to my friends.

Decent customer service.
Ok workmanship.

Location is usually busy so make your appointments well in advance.

I came with a friend who was buying car, so this review is based on observation. Mr. Roy Mattox was the BOMB! He explained that car bumper to bumper and it was only there for two weeks prior. Talk about knowledge. I started to wonder if I needed to buy a car as well, because he was doing a fantastic job. There was no pressure, and he even gave me a snack bar . Needless to say she got the car, and we smiled the entire time. WOOHOO MR. ROY!

The staff all here are amazing!! I picked the best dealer when I made the decision to visit Hendrick Honda!!! They are excellent and definitely make the car buying process easy and quick I was in and out in maybe a little under an hour. The best part about buying from hendrick Honda for me is the free car washes!!!!

Advisers are always great and informative also very attentive. labor is always higher then any other places. Discounts are always given. Advisers are always willing to help.

I believe his name was nick but he was the nicest technician I've ever encounter. This is actually at any car dealership, please see to it that he is acknowledged!

This past week, my family made a new car purchase from Hendrick Honda. We worked with Jess Johnson and she did an excellent job catering to our needs. We had to test our car seats in a few cars and Jess was very efficient and professional in helping us determine which cars would work and which would not. We are happy with how everything turned out! If you are in the market for a new car, I suggest checking out Hendrick Honda and be sure to ask for Jess if you want the experience to be the best!

I would recommend Hendrick Honda to everybody! All of the staff was so helpful and kind. It was my first experience buying a car and they made it a wonderful one. The staff at Hendrick Honda takes customer service and experience very seriously. Sean, Amanda, and Amael helped this past weekend with the leasing process and George helped the week before that when I decided to test drive a couple of different Hondas. Even if you don't work with any of the people listed above, I promise you will have a great experience there.

The staff is always friendly and knowledgeable of all services. If I have questions or concerns it will be resolved in a quick and professional manner!

Pleasant experience with routine oil change. Scott Wendel was very helpful in the process.

Being from out of state I figured I wouldn t get a fair deal on a new lease. But!!! With the customer service throughout the Hendrick company especially Chip Chamberlin assisting me there is no doubt I will be getting my next lease from this location. Thank you so much and look forward to my next purchase with you!!!

Jeffery Smith was very attentive in providing service and informing me of my options, costs and benefits of each part of the service. I appreciate him keeping me updated and making sure it was as smooth as possible.

Thanks again Jeffery!

--Doug

On January 15, I purchased a 2014 Honda Accord LX and Paul York was the Sales and Leasing Consultant who walked me through the process. He addressed my concerns and questions and, if he did not have the answer, he immediately sought it out. Paul's follow-up after the sale has also been outstanding. Paul worked with Sean McLane, New Car Sales Mgr., in the process and the deal was wrapped up by Jim Loebrich, Finance Mgr.

The first car I purchased through Hendrick was a 2013 Honda Civic EX and Chris Wilson was the Sales and Leasing Consultant for that one and Dennis Sanford has been my Service Consultant since I started coming to the dealership in 2011.

I continue to use Hendrick Honda as my dealership of choice because of the consistent concern, interest and professionalism on the part of all the people mentioned in particular as well as that of their associates. It's obvious, based upon my experience, why Hendrick Honda is #1.

Steve Bagwell at Hendrick Honda was extremely helpful and courteous throughout the entire car-buying process!

I never imagined buying a car would be so easy and such a positive experience! Before Hendrick Honda I started my search out at a little used car lot where I was immediately dismissed and disrespected . I felt extremely pressured and honestly they couldn't even get my name right. The second I walked through the doors of Hendrick Mellissa greeted me immediately with a bright smile. Instantly I felt comfortable. She was GENUINE, open and honest with me from the start, and patient. Showing me great options but not overwhelming me. Once narrowing down on a car they did not once pressure me and were completely understanding of my situation. Dorian walked me through financing questions. They ensured the car was in the best condition! The next day they answered every possible question. I truly felt comfortable making the decision. Chris walked me through all the paperwork while again answering all my questions she went over the warranty options, which is a huge peace of mind. I picked up a beautiful vehicle that evening. I cannot express enough how grateful I am! Being my first car purchase I was nervous due to some pretty terrible experiences. I highly recommend saving yourself time, stress, and frustration and starting at Hendrick Honda. I will only use these folks in the future. Thank you so much to everyone!!!

RONNIE RUSSELL was awesome! I really appreciated the whole team (Sam, James, and Gus) at Hendrick Honda!

Love going to these guys. Service is quick and easy along with informative. Definitely recommend for all of your Honda servicing needs... cause I sure have no idea what I'm doing. :)

I can t say enough great things about the team I worked with-Sean and Sam in Sales and Brad in Financing. Also, the group in the Collision Center. From start to finish they treated me, a single woman who had just had her car stolen and totaled , with respect and professionalism along with compassion and honesty. Finding myself suddenly and unexpectedly needing a car they carefully explained and showed me all of my options with absolutely No pressure. Ultimately I chose a great civic at a great value and consider Hendrick Honda as a valued and trusted member of my family. Thank you!

Sales team Sean Mclean Love this guy. Always gives me the best honest advice.
Great follow up even days later after sale or service.

Great service as always when I need it there always there to help and get me back on the road.

Service team is fast and easy to work with and explain the entire jobs and very accurate with time it takes.

An unfortunate day turned out being a huge success thanks to Sean McLane! I ended up having a issue and he was able to solve the problem with ease. I highly recommend this dealership for everything. This place has very good customer satisfaction and I am very pleased. Thanks again Hendrick team!

Great service every time. They need a Wendy Williams free zone.

If I could give them a negative 1 star I would. I recently purchased an Acura ilx from this dealer and my experience with them as a whole was horrible to say the least. While test driving the car I asked the salesman if the car had been maintenanced since they had it. He said yes and that all of the used cars that arrive there get all maintenance on them before being put on the lot for sale. I was stereotyped as soon as I sat down to discuss the purchase of the car. I am a black woman coming in alone to inquire about a purchase and instead of him asking how I was planning on handling my purchase I was asked what's my social Security number. He immediately assumed I was needing there financial services. I had to inform him that I already have financing. If I was a white man I would have never had been immediately asked for my social. From there I was pressured for over an hour for me to accept financing from them which was not in my best interest. Still wanting the car I asked if I could drive it for a day or so to be sure that it was what I wanted. They allowed it. I took the car for a pre purchase inspection and found out that there was some things I should bring to there attention before I purchased the car. I gave the salesman the printed list of things I needed fixed before I purchased the car as I didn't want to have to put money into repairs immediately after purchasing it. He asked if I had time today to have the repairs done and I said yes. After waiting over 2hrs in the waiting area the salesman came out and said that all of the repairs where done. After that I proceeded with the purchase of the car. About 3 weeks later the light for the oil change came on. That's when I knew I was lied to about all the cars being maintenanced before getting onto the lot. I took the car in for the oil change and during the oil change is when I was informed that one of the repairs that was requested be fixed before the purchase was never fixed leaving me with the responsibility of getting it repaired. I called the salesman to address the issue and he denied being told about the situation before hand and refused to even own up to us discussing it before hand. I also spoke with the manager of that location about the situation and instead of him offering to get down to the bottom of what happened he rudely said to me that if you're that unhappy with the car just bring us our car back. I was caught off guard with his response. I am now at Hendrick Acura getting the repair done on my car and the technician again informed me of some of the other repairs that they told me was fixed has never been done. I am so extremely disappointed with this dealership. I feel they took advantage of me and to add insult to injury they are extremely rude. They're main concern was to get the check from me by all means necessary. They completely lied about the repairs that they said they did and no one is willing to help resolve the issue in any way. I will NEVER refer anyone to this place!

I had a great experience during my last visit to Hendrick Honda. The representative who took care of me, John Miller, was very helpful and got me in and out in impeccable time! Of course, whatever wait time I did have was eased by the free internet and great waiting area. Thank you!

I recently had my car in for repairs (issue with heating system). Due to the holidays, there was a very long wait time...dispite having an appointment.
I really appreciated the caring and attentive attitude of Lori Sparrow. She kept me updated on the progress of my car and apologized for the delay. It was determined that a part had to be ordered and would not arrive until the next day. Lori helped me secure a rental car which the dealership covered.
I have always purchased my cars at Hendrick Honda on South Boulevard in Charlotte, NC. One of the main reasons is that I trust the service department with check ups and needed repairs and would not go anywhere else.
Thanks to Lori Sparrow and all the other dedicated sales, service and maintenance technicians...what an amazing group of people!
Sincerely,
Beverley Mauney

Hi Richard Peacock,
I came to see a car in your dealership for one of my friend, it supposed to be just a visit, we were just looking not actually ready, but you made it possible for us to buy that new Honda civic 2012 due to your beautifull customer service and we bought, I am really impress by your customer service, it was not easy to decide but you made it easy and you were really helpfull, you explain everything in a nice and simple way, about car and then milage and warrenty and all other important things about cars.
In short all I can say you were really helpfull, and in futur I am looking for new navigation Honda civic and I will come see you agian for buying that car, you were entertaining us with your funny jokes, and I have a friend he will buy a new car also, so for thar I will make sure that he come see you, and after you every staff memeber was nice, Honda is always best in the world and there service , there dealership nice organzied, I have been to kia dealer ship, but i will be honest with you there service was not good and there dealer were not helpfull, I did not like it.
Thanks Richard Peacock, we need sales person like Richard Peacock and I think he is the best in Hendrick Honda dearship. bye.......

TANNER made my car buying experience simple, easy and exciting! He was able to find a car that best fit my wants AND needs! I will definitely be going back to see him when I am ready to trade my car in.

Micheal Lisen was the best car salesman I've ever encountered. Was patience, informative and thorough. Will be buying my next vehicle from him. Dorian Gordon was a pleasure to work with also.

Great Job John! So quick, efficient and kind...affordable too with warranty and no issues!

Thank you Jeffrey Smith for another great service experience, I appreciate you and the rest of the Hendrick team for taking great care of my family and our Honda s.
Looking forward to our next service.
Please keep doing what you re doing.