Zachary Quickel

Review of Hendrick Honda Charlotte

This is a mixed review ....

This is a mixed review ....

Chip is an awesome salesperson! He was very attentive and really listened to your feedback. He stayed with me throughout the whole process and made sure I had all my questions answered.

Now for the not so good part. Hendrick Honda's buying process, in general, is broken. Once I finally picked a car, it took 6 hours to get everything signed and done! SIX HOURS! And this is nothing to do with haggling or my credit worthiness. It mostly was because of detailing the car. Once the papers were signed, it was another almost 2 hours to pick the car up (that's after Chip took it back an hour earlier in hopes of it being done quickly).

Be prepared to spent all day here if you go to buy a car. Hendrick should evaluate their process because not only is 6 hours ridiculous for a customer, but a salesperson to wait that long without being able to make another sale is bad for them.