Hendrick Honda Charlotte Reviews

I'm happy with HONDA HENDRICK ,and courtesy of Jeffery Smith to serves customer as well.Thanks

The new Accord is incredible. Has every option standard. Drives like a sports car but fits the family. Ask for Sean Mclane he is a great sales manager that made sure my car buying was painless. Thanks Sean.

I recently leased a gorgeous Civic at Hendrick Honda - South Blvd. The process of choosing the "perfect car" & then having to read & sign numerous forms went smoothly due to the help of Jessica Johnson. Jess made me feel as if I was the only customer there; she was professional, kind and efficient. Her supervisor (Mr. Gus) was amazing and helped me remain "cool & calm" with all the necessary decisions. Thank you to both of them and their entire office staff at Hendrick Honda !!

Great customer service and I really enjoyed the workstations. The one star is for the renovations that made the waiting area messy and the fact that the car wash was closed. Otherwise I had a good experience and will definitely be back to address the future repairs that were recommended to me.

The team of people that assisted me throughout the entire process from start to finish were amazing. Yvette Kerns, Christi Cross, Sharath Nair, and Akila Lee definitely went above and beyond in their own way, and I felt like they weren t just trying to make a sale or put me in anything just to drive off the lot. I purchased my first Honda from an out of state Hendrick Honda dealership, and wanted to stay in the Hendrick family, and I couldn t of been more happy with Hendrick Honda of Charlotte and of course my brand new car!

Great Service and customer service. They worked with me to afford the repairs on my car!!

Absolutely great service from Jonathan! He made my first visit easy to understand and was super friendly! It took less time than estimated and cheaper. I'll defiently take all my car issues here!

Ronnie Russell helped me get in my now favorite car (Honda Civic) he made sure i was happy and satisfied with what I had and I m glad I got what I wanted and needed

Excellent staff, very professional. I worked with Ryan Armstrong who was really great and very thorough with everything that was needed. He was very open with the numbers and no hidden figures were thrown around once we were there. He went through all the features of the new car and overall it was a great experience. Would highly recommend him and the dealership.

I have been a customer for over 12 years and have had nothing but the best customer service in both the sales and service departments.
Big thank you to Sean McLane for going above and beyond in my most recent transaction, to help me find just the car I was looking for! Carlos and team in the Used Car dept were wonderful to work with and really made the whole process seamless and efficient! THANK YOU Hendrick Honda South Blvd :)

On schedule in and on schedule out. Great customer care. That is what I want.

We started working with Paul York at Hendrick Honda back in Oct 2015. We wanted to look a couple of choices over but didn't have time for a test drive. We thought we'd be buying within a couple of weeks, but it just didn't work out. We went back just before Christmas and I'm happy to say, we were able to negotiate an awesome deal with Paul York and his manager Sean, to purchase a 2016 Honda Odyssey EX-L. I'm also happy to say, despite the fact we didn't go back right away we were not harassed via phone calls between our first visit and our visit to actually purchase. Which has not been the case with other dealerships we've had contact with.

The whole team at Hendricks Honda were very friendly and always hospitable. The showroom and surrounding area looks well cared for and professional. It also appears the service waiting area is set up to make customers as comfortable as possible, when it's necessary to wait there while your car is serviced.

We highly recommened Hendrick Honday to anyone looking for an easy going car buying experience. Thank you Paul York for your efforts on our behalf!

I love coming in for my Service at Hendrick Honda on S Blvd. My service advisor is Clarissa and she is always so helpful and friendly. She has a Big smile on her face always. I did discover a little hiccup/problem when I got home which is not Clarissa fault. I opened my glove box to put my service paper work in it and I can t get it to close. I called Clarissa and left a message about this and she immediately called me back. She already had asked the service manager about it and explained they take the box out to put a new air filter in. Hopefully, next time they (the service people) will check to make sure they put it back in correctly. I live in Monroe and will have to return tomorrow to have them fix the glove box.

Wonderful customer service throughout every department. I've had experience with their sales, maintenance, and now collision centers and all are very friendly and helpful with any and every question. I highly recommend Hendrick Honda of Charlotte.

Juan was very helpful . The color of the car I wanted wasn t at the lot but he was able to get one within a day. He kept me informed every step of the way which I appreciated. This is my second Honda and both times I used Hendrick Honda.

Overall experience is A+ especially customer service working with Dorian and Jay. Very informative and professional. This team creates a no hassle purchasing experience. 5 star review for a 5 star performance. I highly recommend purchasing your next vehicle from Hendrick Honda in Charlotte, NC!

Suggest everyone go to Hendrick Honda in Charlotte. They are a pleasure to work with. Never worry about getting ripped off. Top of the line service and trustworthy too.

Excellent service!! Danny was friendly and professional. All services were explained plainly.

Awesome service! Dan Cannon always takes care of my car service for me. He is the best! Very nice and always professional. Wouldn't take my car to anyone but him!

Kal Ramadan was great, he did everything to take care of my car as quick as possible.

Manuel DaSilva did a great job! He treated my family and I with much respect.

My experience with Hendrick Honda was great. Ronnie Lopez was our salesman on the used side and he was great. This was the 3rd car I have purchased from Hendrick and the 2nd time from Ronnie. He came highly recommended from the new side by Nate Pearson. We decided on purchasing new and both men were a great help to us. They were both very knowledgeable about the cars and went above and beyond to help us throughout the whole process. The experience was great. We are very satisfied with our 2021 Honda Pilot.

Had a good experience on my most recent visit. They finished my car faster than the estimated time.

Vickie and Sean were outstanding. This is the first dealer I have ever visited where I felt welcomed and without the pressure. After my first visit and a test drive I knew this was going to be my dealer, and it now is. Vickie was great to work with. She is knowledgeable of her products and communicates in a very friendly and helpful way. I look forward to this new relationship with Hendrick Honda.

Just purchased our second Honda Odyssey and really enjoyed working with Manuel Dasilva. Low pressure and easy-going. Also wanted to call out Jim Burrows in service. We've been going to Hendrick Honda for more than 5 years for purchases (new & used) AND service and we've always had good experiences.
Thanks!

I have been a Hendrick Honda customer for about 10 years. Will not let anyone else work on my cars. I have 4 Honda cars.I recently bought a new Pilot due mainly to the excellent service I receive from Hendrick. Can't thank Dan Cannon, Chris Curran, and Blake Fortner enough for looking after my needs. Much Thanks as Always; Tom Wolfe.

Visited Hendrick Honda Friday the 18th; called on short notice. Service as always; excellent in every aspect. Thanks as always to Dan Cannon, Chris Curran, and Blake Fortner; they are the best...........Tom Wolfe.

We worked with Jess Johnson for buying our new Honda civic. She was very professional in her work with us. It was definitely a pleasure to work with her and we were able to negotiate a good price for our purchase.

Great service as usual! Casey is a wonderful guy! Always so nice and polite...he is honest with me about what my car needs and doesn't try push me to do something unless it is an urgent matter. That means alot to me! You are lucky to have him!

Hendrick Honda, thank you for excellent service over the past two years I have been going to your establishment for maintenance on my CRV. Your employees have always been kind and ensured to extend a Veteran discount to my invoices which has been much appreciated since I am on a limited income. Additionally, I had an encounter with one of your employees while picking up dinner at MODPizza at the Ballancroft location. He extended kindness at a time in my life that I really needed a little more kindness and goodwill. Also, you have an employee at Hendrick Honda on South Boulevard named Andrea. She was my first point of contact and her kindness and professionalism was heart warming at a time when I was just coming out of being housing insecure/homeless. Please check my auto maintenance history to ensure I was correct regarding her name. It has been a long time. I may not be sure of her name, but I will never forget her kindness. Please properly recognize her and consider her for a promotion opportunity that will utilize her special skills and fulfill her professionally. The same wishes go out to the "mystery employee" I met tonight.

Absolutely marvelous so well organized there for no waist of time is really the definition of excellent customer service.

I have used this location for service twice now, and each time, the personnel have been outstanding. Professional, courteous and efficient. They are being very careful with customer and employee care during the virus. Someone will come and prep your car with a wipe down, seat mat, and steering wheel cover before it is sent to service. Would highly recommend using them for your service needs.

This was my first maintenance service for my new car. It was a very positive experience. It was a pleasure working with my service representative, Clarissa Parks.
Thanks so much!

RONNIE RUSSELL !! best of the best at Honda . never lets us down , family just got new 2018 s and he worked with us the whole way .

We had a very positive experience with Brad Thompson, at Hendrick Honda! He worked hard to get us the best deal, wasn't pushy and was very knowledgeable with regards to the car details. Everything was completed in a timely manner, and was a smooth transaction. I have to give him major kudos for listening to specific details about what I had mentioned and relaying them back to me the next day when I picked up the car. HIs attention to detail is superb, and I am confident that we will continue to use Hendrick Honda again in the years to come. Thank you Brad!

This will be my 5th Honda from Hendrick Honda, Charlotte...Extremely happy with the buying experience & service. Tony Howsare always goes the extra mile to make sure your buying experience is the best it can be, start to finish.

Everything was fantastic. Friendly people. Very helpful. Ronnie is awesome! Ask for him!

I had a great experience with Hendrick Honda. I initially dealt with Tyler and Sam, the internet sales managers, who were very responsive and helpful. The only reason I have to take away a star is because of how long I had to wait on the day I came into the dealership to finalize my purchase. Although I had already confirmed my final price and everything was ready to go, I was still at the dealership for about four hours. I don't believe this had anything to do with any of the staff at Hendrick, only with how incredibly busy they were on the day I went, which was also the last day of the month. In fact, I think how busy they were is a testament to their excellent customer service. Luckily, I got to spend those couple of hours waiting with someone as personable and helpful as Franklin Norton, who was an absolute delight. Franklin has extensive experience working with Honda and I would recommend him to anyone in the market for a great car.

Carlos Coyle is exceptional at what he does. I was nervous to buy my first Certified Preowned vehicle but Carlos made me feel extremely comfortable by candidly answering all my zillion questions, following up on every little detail to make sure I felt like I was driving away in a brand new car, educating me on all I needed to know about how to use it, and followed up multiple times to make sure I was happy. His exceptional service and care for me as a customer went far behind the sale. Carlos truly cares about his customers being happy with their purchase and my husband and I appreciate the above and beyond service. This was our 3rd Honda and we will continue to buy Hondas. I will always come back to Carlos when it s time for my next Honda AND recommend him to anybody shopping for a car. I am always happy with my experience at Hendrick Honda and Carlos is the best in the bunch!

Vickie was awesome, She answered all my questions, listened to my concerns, and connected with me. I can't tell you how nerve wracking purchasing a car is for me, and this one in particular was difficult. Vickie made the process easy and made me feel completely comfortable. Honestly this is the first time I have purchased a new car and not felt like I had been had when I got home that night. I have recommended Vickie to my friends who are also looking at a new Pilot.

My car had an urgent issue today. I called Clarissa Parks. Over the phone, she explained me the potential problem and helped me make the service appointment in the same day. Now, I can drive the car again trouble free. Thanks.

We worked with Steven Carlton and Carlos O. to purchase a minivan (outgrew our SUV). Service was amazing and financing was right where we needed it to be.
We will be returning and will not hesitate to recommend.

Troy Rivens was very professional and courteous. He made sure we were taken care of in a timely manner. He worked hard for us to get the best deal. He enjoyed our experience at Hendrick Honda.

I purchased a car from Hendrick Honda today. I typically do not write reviews but wanted to commend the stellar service I received.The customer care and car buying experience far surpassed my expectations. My salesman was top notch. It took some time to complete the process but R.R. made sure we were taken care of through the entire process. Nothing but professionalism displayed today. Thanks for the experience!

I had a trailer hitch put on my 2016 Honda Pilot all parts were available and put on with expertise and a timely manner. Looks good, I am well pleased

Our salesperson, Brad Thompson was very helpful and knowledgeable. He took the time to get to know us and listened to what we wanted in lieu of overselling. He answered all of our questions and made sure we knew and understood all features of the car. He was very attentive and made sure to check in with us during the complete negotiation and financial process. We will definitely recommend Hendrick Honda to all of our family and friends and suggest to ask for Brad.
Joe and Kathy Erickson
Happy Honda Pilot Owners

Buying a used car, generally, isn't always the funnest thing to go through. That being said, I'm grateful for Hendrick as we were able to find good Honda's there. I think their approach to financing could be better (rates varied wildly on each car, even though we have good credit) and the process of buying a used car, in general, leaves some empty waiting time but ultimately we did get cars we like and are useful. I worked with Ned on one car and Carlos on the other. Both guys were knowledgable and friendly. On one of the cars, there was a smoke smell in the car and I dropped the car off with Ned, he put the car in detailing to be ionized and then drove me back to my house so I wouldn't have to wait there. Then once the car was ready he drove it to me and then I drove him back. He did it all with a smile and friendliness, thank you.

This is my new car first 5000 miles free service. Dropped off my car at service station, waited at waiting room there's plenty of space for social distancing. Having WIFI and coffee, soon I was told it's done. They did the oil change and tire rotation surprised they even washed my car, looked like brand new again.

I made the mistake of purchasing a car from Hendricks dealer at s.blvd. Their customer service is awful specially their service department, if you need to have your car service, the people working there act like they're doing you a big favor, they don't even acknowledge you when entering the building and you're even park right beside their desk. I had previously bought an odyssey from Honda at independence blvd. They were awesome from the salespeople to the service department; even though it takes me 15 more minutes to go to that location I do it because they always acted like the appreciated my business unlike Hendricks at S.Blvd.

My sales person Melissa Evans, helped me purchase a Honda CRV. She made the whole experience of buying my 2012 vehicle easy and pleasant, she was very accommodating. All of the staff there were most helpful and a pleasure to work with.

Saw Hendrick Honda had a lot of good reviews, so I tried to shift my car s regular maintenance to Hendrick. Surprisely, whoever picked up my phone made me feel they were saying I don t need your business.

I wanted to make a appointment to check my car s rear camera before warranty expires, since it doesn t work properly occasionally. The suggestion I got from the call is basically You should stop bringing it in!! It s your phone s problem not Honda s! If you bring it in and find nothing wrong, we will charge you diagnosis fee, even if it s under warranty! How polite!

Garett Vaughn at Hendrick Honda of South Blvd was very knowledgeable, and made me feel comfortable during the experience. I definitely would recommend him to my friends and family as the person to speak with.

I always know I m going to receive the best of care when I use Hendrick Honda! Amazing people & Amazing Service.

Andrea Bedoya-Pere has been helping me in the service department since I moved to clt 3 years ago. She has had to help me often over the past three years, as I up until recently was driving an old accord that needed lots of maintenance work throughout the years. She always goes above and beyond to make sure you are taken care of! She truly loves her job and her kindness always brings me back to Hendrick!

When my car finally bit the dust this January I worked with the sales team and am now in a new 2020 accord! That experience was also full of amazing customer service. Juan Bravo my salesman and Ronnie Russell from the finance team made everything seamless and stress free. They are great, and I left every interaction through the process with a smile on my face.

We had a good experience buying a car here but you should be prepared for a very long wait time it is not a quick process . The salesman and finance people are nice and work very hard to help you.

Danny Cannon in service took care of the repair efficiently in the time frame promised. He also made certain that a comprehensive checklist of functions on my vehicle was completed and the results were satisfactory. Hendrick Honda has a very professional and friendly staff. Danny is no exception.

I have purchased multiple cars from Hendrick Honda and have always received wonderful customer service from everyone. I have and will continue to recommend Hendrick Honda to anyone looking for a new car.

We have been using Dennis for the last 5 years as our service guy. We like him very much and trust him with repairs on our car, Since our Son has our older Honda he now services his car also and is very satified with the service that Dennis provides. Thanks Dennis.

This is the 2nd vehicle I've purchased from these guys, and they are great. William peacock and Shawn Cosner took care of me. Very personable guys that want to take care of their customers. I will definitely be back for my next car.

Just bought my 2nd Ridgeline from Jeff Kirby and was pleasantly surprised by the experience. Exceeded all expectations. Jeff Kirby and Hendrick Honda got me a great deal on a great truck. Thanks!

At the end of the service I have been told that everything is looking good including battery and with in couple of days my battery died. I don't know how this was not identified at the time of servicing.

Extremely happy with my new 2014 Honda CRV. Tony Bradford was my consultant. He made it easy. I was determined not to buy a car yesterday, but I don't believe I could have gotten a better deal anywhere else. Thank you Tony for being so helpful, considerate and a great guy. You actually made it fun in what could have been a very stressful situation. Adam, nice guy too. I still cannot pronounce your last name.

Sincerely,

Denise McCaughan

I am Asian
My English may be bad. But I have to write this review.
Just bought a Honda odyssey on thec11-29-18.
Now it 11-26-18.
Just driving it for the first 6 days and all of the warning light go off. Have to drop it off 3 times. The totals days the van stayed in the shop is 19 days.
Try to complain to the sales manager.
To see if I could get another van replaced the defective van because I drove it only for 8 days and the service manager came and talked was me. Said that he doesn't know how to fix van and doesn't know how long will it take to figure out how to fix it.
And there is nothing he could do but let them keep working on the van. Then I mention about I want a replacement van then he said
after I bought the van it no longer the dealer responsibly to replace another van and all they can do is keep fix the van.
If I want to get another van for replacement. I have to call north America Honda my self.
Very frustrated.
I did called but they closed today.
May try to get some of News channels to help on this.

Service team are always professional, review everything and clearly answer questions.

My experience at Hendrick has always been awesome. Their team always helps me out and scheduling appointments has been very easy. I have had Dan Cannon help with my services for my car and he is great, and always helps me! Would recommend your car getting service there!

John Ward made our CRV purchase hassle free. Delivered on every promise he made. The next car we buy will be from John and Hendrick Honda of South Blvd.

Unfortunately, our first experience with this Company will be our one and only.

We were in contact with them for a week about a specific car. I was told that if I put a fee down, they would hold the car until I could get there by Friday. My Husband spoke to our salesman everyday, getting all of our ducks in a row to come test drive and most likely purchase this car. I called him on Thursday to make sure I was doing the correct thing in getting the loan from my selected lender, everything was dandy.

HOWEVER, A couple hours after speaking to the salesman myself, he called my husband. He claimed that they were a "mixup" and THEY SOLD THE CAR. This is after being guaranteed that by putting money down, this car would still be here on Friday. So not only did they take my money with no problem, they lied and sold the car anyways.

I am not exactly sure what kind of business these people are running, but they no longer have my respect nor my business.

This is by far the best car buying experience anyone could ever imagine. We booked an appointment with Jess for 2018 Honda Accord ExL before hand, met her at 6:30pm on a Friday evening, test driven and brought the car with a great deal by 8:30pm the same day. Yes, 2 hrs from test drive to financing it and delivering it. I appreciate all the efforts Jess put into making this look really simple(I couldn't have imagined that we could make this happen in 2 hrs without a hassle). I had the best experience and would highly recommend this dealership and Jess Johnson! A big thank you to Jess and Hendricks!

Hendrick Honda and the people who work there have always been good to me, all of the sales people and the service staff.
I want to thank Jeff Nall in the service department who always goes out of his way to be most courteous and helpful, always consulting on the service needs of my car.
I've bought several cars from Hendrick Honda and now own a certified pre owned Acura.
I will NEVER take my car for service with any other dealer or garage!

We have purchased many cars from many dealerships, and Hendrick Honda stands out in a good way. We've purchased our second Honda from Hendrick, and it was another great experience. Jess Johnson, our salesperson went out of her way to find a particular color combination, and though it took some time to find the vehicle, Jess kept us regularly updated on the progress, and delivered exactly what we wanted. It was worth the wait, and my wife is very happy with her 2018 CRV touring.

This dealership was awesome, a great experience for me and my wife!!!! We received excellent customer service from everybody, especially Bennie Schadrac. Bennie welcomed us with open arms and explained every option, every feature, and even gave us confidence with walking out the door with our new 2016 Honda fit. Thank you so much Bennie, and Amael for helping the Rice Family :)

I was in last week, met with Manny. He was very knowledgeable and had a great experience (as I have always had in the past with Hendrick as wll). I love my new Civic. Thank you Manny and the team at Hendrick!!!

Sharath is really knowledgeable about each of the cars at Hendrick Honda and made the buying experience extremely easy

Mr. Robert Conly did a great job assisting me with my purchase.

Worst sales persons, they were ready to go down with the price to get the business and when ordered the car they have stopped responding and told me that I have wasted thier time, never seen a sales person telling a customer that he has wasted time after buying car, moreover after week also he was not able give the requested car.
Sales person is Steve Bagwell and his manager Shane, they never respond to your calls, email.
PLEASE Don't work with these sales team.

Top-notch space and service ensured an enjoyable car buying experience at Hendrick Honda. Took me a few trips to find the right Fit, but not once did I feel rushed to make a decision. Harrison was knowledgeable and kind, I highly recommend requesting him!

Stopped in to check out the Accord touring hybrid, which we are considering for our next car. Very impressed with Hendricks inventory and showroom. It felt like the Honda dealer we did business with when we lived in New Jersey only bigger!
We were especially impressed with the sales rep Chip Chamberlin. Knows the cars well, was easy to talk to, and we will definitely contact him when we are ready to make a purchase.

Hendrick Honda happened to have a car I very much wanted, and worked with me across state lines to get the deal done. If I lived in Charlotte and needed another vehicle, I wouldn't hesitate to contact Melissa and the rest of the team at Hendrick!

Special thanks to Tony Howsare (sales) and Dorian for a wonderful buying experience. I couldn't love my new Civic Coupe more and appreciate how you made things very simple and painless :-) I will certainly recommend you to any friends looking for a vehicle in the future. I will pop in to say hi when I come for the window tint.

Andrea was God sent, I'm so thankful she got my call on November 15, 2019. I went thinking it was one thing wrong with my car. But it end up being something else, she was on point I was really impressed with her knowledge on cars. The problem was fixed that day. Then the next day another issue happened, so I stopped back at the Honda place and thank you Jesus she was there ready to help. The issue this time was big $ money, through it all she keep me calm and had options for me. I was so thankful and everything worked out. She will be my new go to person every time I go to Honda on South Blvd Charlotte NC. Andrea Thank you for everything! TSmith

My CRV was subject to the airbag recall. I called to set up an appointment. About 48 hours before the appointment, I received both a text and voicemail reminder. Jim Burrows met me at arrival and got my service set up in just a few minutes. Later, Jim called me to let me know my car was ready. From start to finish, this was a pleasant and efficient experience.

Great experience!!! Professionalism and customer service exceeded my expectations

Honda has excellent service and very friendly staff

Had a bad start of my day because my element wouldn't turn over, thought the key was shot, so I got a lift to Hendricks.
Apparently in order to get a key made you need all of stuff that is usually in your car. I tried explaining that to the sales counter, finally the service manager can over and handled it!

I m happy to say it s my first time being a Honda owner yet with the knowledge Dylan gave us we felt like it was such a great decision I m glad he was able to help us out Dylan is very helpful and very nice gets the job done effectively and efficiently fast went in at 5 and left with a car that night great customer service from all the staff Very glad we chose Honda and we will continue to do business with them

We had spoken with several dealerships in the area before purchasing our CRV-EX. Melissa was honest and upfront. There was no high pressure and very little negotiating. I bought the vehicle at what I considered to be a fair price. I recommend Melissa.

Ronnie Russel is a great salesman. He cares about what you need and always works very hard to make sure you are very happy with your purchase. Thank you so much for helping and being the great person you are and representing Hendrick Honda in a great way! I'll be a repeat customer for sure.

Excellent experience each & every time I step foot in the Hendricks Honda dealership. Be it to purchase a new car or to service my existing Honda, i am treated to a first rate experience ... just like everyone else.
I have owned a Honda since '89 (CRX), the Honda dealership was located in New Britain, CT, and they were good. But since moving to Charlotte 14 years ago, my wife has leased 3 Accords and I purchased a Civic Hatchback 2 years ago. Just incredible experience.

Awesome experience! Mon was my sales person and he did a great job! I am so happy with my car and they have the best costumer service. Highly recommend this dealership ! Claudia Padilla.

John Tatum and Gary Miller went out of their way, even when I changed vehicles mid-transaction. Thanks Guys, it is appreciated.

Looking forward to doing business with you again.

Always very friendly. I feel like I get honest estimates and great service

Ronnie Russel was my sales rep and I must say he really took care of me. I appreciate him taking the time to answer all my questions and made sure I was comfortable with my decision. The staff was very friendly and tentative. This is my 3rd purchase with this dealership and I will continue to recommend your business to my friends and family! Thanks Double!!!!!!