I went in not thinking I'd get into a bike even after talking to Lance a few times. After going in and talking to him him and the finance guy got me into a bike I enjoy the hell out of. I'll definitely be going back again for my next bike when I upgrade. If you're looking for someone who will take damn good care of you go talk to Lance
AMANDA DOWNSTAIRS WAS THE BEST. SAVANNAH IN CLOTHES HELPED SO MUCH. DAVE IN SALES WAS HELPING ME LOOK AT BIKES AND GAVE SUCH HELPFUL INFORMATION. LOVE THIS STORE, WILL BE BACK
Great experience! Big thanks to Dawn for all your help!
I was traveling from NC to CA when I had a tire blow out and front wheel bearings needing to be fixed. The good people here brought me right in and had the bike on the lift within 10 minutes of me arriving. The staff was professional and friendly. The lounge is very comfortable to relax in while waiting. The entire staff was so friendly and it seemed like they all genuinely enjoyed working there. Shawn in the service office was courdious and professional as well as down to earth and a really nice guy. Overall probably the best HD ive ever visited.
"Outstanding professionalism. It's always a pleasure to talk with Lance."
The service is always great and good hospitality I will recommend them to anyone that rides a Harley Davidson
Definitely will work with her (Megann) when we need more gear. Can never have to much!
Absolutely horrible service from the sales department.... was trying to get an 03 deuce anniversary edition (76 of 200). I was very clear with terry that I wasn t in the market for anything but that bike. When financing came back I was told I d need to put some money down... I even offered to fork over all I had in my wallet at the time(about $200) just to hold the bike until I could get the full down payment together but was told that they needed more than that even just to hold it for me . I was told by Terry that they d give me a week to get money for the down payment on it though. I called in yesterday and the bike had already been sold(that s fine I understand you gotta sell bikes but I feel that I was shafted seeing how didn t get the week like I was originally told in our handshake deal I would). Ontop of that and where I have the biggest issue is the fact that I get a text from terry wanting to know if I had got anything figured out today. So I called him back only to find out that the bike has indeed sold(which makes me feel like the text was just a way to try and steer me into financing a different bike with them). I took up my issue with the GM only for him to be very smug and insincere... again I reiterated to him on more than one occasion that I wasn t in there for anything but that bike and I was not in the market for any other bike and yet his only solution was that I should check out what they had in stock and maybe they could get me on the Harley of my dreams . I will get that Harley of my dreams one day but it for sure will not be from a them. Dallas Harley doesn t keep their word nor can they keep track of inventory even when it s a bike that would never go unnoticed. All they care about is pushing a sale even when their potential customer has said that their only interested in one very specific bike. Steer clear of these glorified used car sales men... if I could give 0 stars I would
Making me wait to check bike in service. 15 mintes already. Might go some where else if i wait much longer..
a. "I wanted to have a Stage III kit installed on my 2018 FLHTK. I talked with Tim and he ordered the parts that weren't in stock. When the parts came in he called me to setup a time for me to bring my bike in to have the work done. I wanted Jessie to do the work and he was off on Monday, so Tim advised me to bring it in Monday afternoon or Tuesday morning, leading me to believe the work would be started on Tuesday when Jessie came back to work. I wanted to bring it in on Thursday, but Tim advised he wanted to get the work done before the end of last week, so I dropped it off Monday afternoon. I wanted to use it on Tuesday and Wednesday, but I was led to believe if I would leave it Monday afternoon the work would begin on Tuesday. I had to use my wife's car to participate in the activities I would have used the bike for on Tuesday and Wednesday and I stopped by on Wednesday afternoon to check on the progress because I thought by then they would be pretty far along and would maybe be done that evening or the next morning. Wrong, they hadn't even begun working on it and I was told that it was on a lift, but Jessie was backed up and there was another bike ahead of mine. So, they'd had mine for two days and hadn't begun on it yet, but he told me Jessie would be working on both bikes at the same time. I was really upset and let Tim know in that in no uncertain terms. It was too late for me to cancel, so I let them continue. The next day, Thursday, Tim called and advised me that Jessie had gotten my bike taken apart and that it should be done on Friday. That didn't happen either and it was Saturday morning about 9:30 when I was on my way to the DHD anyway that I got a call telling me it was washed and ready to go. When I finally took possession on my bike around lunchtime I rode away, but noticed my Tire Pressure monitor was missing. I'd gone about two blocks and turned around and came back. I had looked in every pouch, saddlebag, and tourpak. After returning the guy who washed it said he put it in the dataport compartment. Got on the bike and left again and this time I got out in the center lane on Centerville Rd in front of Autozone and the bike quit running. I was able to get it out of the road with help from a passerby and walked back across the parking lot to DHD. I told Tim what happened and he got Jeff to go get my bike with the truck and trailor. When they got it out of the trailor they discovered that the checkvalve that connects the tank to the fuel line had come loose. ( That couldn't just happen by itself). Anyway, they reconnected it and testrode it and it's been ok ever since. All in all this was not a pleasant experience for me, and even though they made a couple of small considerations, the fact that I was misled as to when the work would start and be completed leaves me doubtful about having any further work done at DHD, because this is not the first time this has happened to me and others. A change in how work is scheduled and performed may be in order. If someone wants or needs to have work done, it might be a good idea for someone to look at who is doing what and make a prediction as to when they'll be free to begin the next job. Then, let the bike owner know when the work can/will begin so they can bring it in and not have it sitting for two or three days while your techs get caughtup. This might avoid a lot of anxiety and anger on the part of the bike owner. One thing upper management always used to tell us was to under promise and over deliver. This concept seems to be a mystery to your service department because just when I think things are getting better they dissappoint. I won't make that mistake again!"
Ruben and Amanda were freaking amazing!! Ruben was the best!! My favorite Harley store by far. Super friendly staff and always smiling and happy!! Love this store!
"I was referred to The Harley Davidson shop to buy a bracelet for my son who has an extremely large wrist by my normal jeweler. I was greeted by a gentleman helping another customer and asked if I needed any assistance and directed to where I needed to look. Upon picking out a bracelet, I realized that it wasnt quite big enough and the young man than helped me with additional links to make it the perfect size. The young man than noticed my military tattoos on my arms and notified me of double points for my service. Ill defini visit this location again for my bike and apparel needs."
Beside having over priced bikes, the customer service is not what you pay for.
Staff is so sweet and helpful! Great selection, something for everybody.
Customer service is horrible, and the mechanic that was talked with is barely qualified to do his job. I have also had friend who went there and said that the shop will hide any faults in bikes they sell and when you bring it up you will be blamed for the issue, even if you have had the bike for less than 24 hours. I recommend going to any other Harley-Davidson shop before you have to stop by this place. I have been to other locations and all of them were great, but personally I believe that this place is a dump compared to any other shop. FOR YOUR SAKE PLEASE DON'T WASTE YOUR TIME HERE.
Sandi Swanson
Awesome help from staff..
She showed me where the elevator was her I would not of gone upstairs I can t walk.
DAV
Thx again
Excellent service finding a pair of boots. We came across the metroplex from Fort Worth to visit and must say we will definitely be back.
Dawn is awesome. Second helmet I ve bought from her... very helpful!!!
Needed help on a project that another shop couldn t get quite right. A. J. In the parts department was able to find the correct parts in 5 minutes (maybe less), that the other shop couldn t find in a week. With his help, I was able to finish the project myself.
Dawn was very helpful at getting what I needed. Love HD!
Dallas Harley Davidson is great
Amanda and Kennedy are always so helpful and make the visit much better!
Awesome place. Friendly staff. All American brand.
Absolutely the most amazing group of people I have ever meet. Had been dealing with different harley davisuon, let's just say the drive was worth it. My friend Jess bought a beautiful bike. He made the statement to me he would have payed double, and that's due to the employees of Dallas Harley...
Thank y'all so much
"I am there multiple times a month and always have good service. Thank you "
I purchased my bike there and service it they always do a great job
My husband and I went here to purchase a used 2018 Ultra Classic and were very pleased. Chris Nihan came out to greet us and help us with our questions and the purchase process. He was very knowledgeable, professional and easy to talk to. He made the purchase very fun and easy. He introduced us to Spencer in service who helped us with upgrades we wanted to make to our new bike. Spencer was also very easy to talk to and knowledgeable and helpful with all of our questions. Jack helped us with the financing and paperwork, he was very professional and easy going he made us feel right at home. Eddie came and greeted us while we were looking and bikes and then he stopped by the waiting room and visited us again answering some of our questions and just talking motorcycles with us. Everyone at Dallas Harley Davidson was so friendly and made us feel like family the minute we walked in the door. Dallas HD you have earned our business we will be back for more upgrades and riding gear or even if it s just to stop in and say hello to our new Harley family! If your in the market for a new or used Harley Davidson go to Dallas HD and ask for Chris you won t be let down, and if Chris is not available I m know there will be someone there to make you feel right at home and get you on that dream bike!
Great experience. Bridge is great...I have bought 3 motorcycles from Bridge, no issues and no pressure.
Bought my iron 883 back this late December. First harley for me and love it. Everyone i encountered was kind and helpful. Eric was my sales guy and he's awesome. Everyone he introduced me to was nice as well. Parts has always answers my questions and helped me pick out some affordable highway pegs. My first 1k service was painless and the couple guys I'd dealt with in service were nice and helpful. Overall HD of Dallas is awesome and will always be my store for parts and future bikes. Matter of fact I'm swinging in today to talk with parts on some ape hangers and exhaust.
Took my Street Glide in for it's first inspection. Brent did the inspection and paperwork. I paid. Done. Gone. Quick and Efficient.
Very friendly staff large selection overall great experience!!!
I rode about 3 hrs to sell them my HD. They gave me $500 more than any other dealer in central Texas was offering me. Super easy and hassle free. Tracy was awesome.
Took my 2019 road glide special in for a inspection and Tim DeBoer was a great help. Offered me a good hand wash after my inspection, I was missing a bolt on my license plate and they made sure it was fixed be for I left. Amazing customer service And attention to detail !!!
Amanda and Kennedy are the best cashiers in the world!
Dawn is helpful. It s hard to fine my size and she goes over and beyond to make sure I find what I want
"Always ready to help. Very knowledgeable about products." This is The ultimate H-D dealership!!!!
Good Helpful people.
I purchased a 2009 Heritage And my salesman John White was very helpful and informative. He took the time to keep me updated in every step of the process and was very social in conversation, by the end of it all I felt like part of the Dallas Harley Davidson Family. I highly recommend going to DHD and asking for John White. Thanks again John I love my new bike!
Tracy (sales rep), Jeff (finance manager) and Eddie (service) were all excellent! Customer service was amazing and their all very knowledgeable of Harleys. We will be back! Thank you for helping us begin making some new memories!
I bought a 2014 road king a couple weeks ago, its a great bike but didnt get a detail, was missing valve stem caps and the sticker that goes over handlebar risers flew off. I tried getting into a road glide but they were too expensive so nester helped me find the right bike for me. Spent all day trying to work numbers and he made it happen. He helped me get through every step of the way and was patient. Im a pretty picky person and this is not my first Harley.
Just purchased my FIRST Harley and I have to give a HUGE thanks out to the guys at the Dallas location, Brian(The Wiz) Terry my salesman. These guys went above and beyond to get me on my very first Harley! I can not begin to say how thankful I am and how amazed I am at how hard these guys went out of their way to help me and also made this experience as easy as possible. I will forever come back to see these guys at Dallas Harley, I also have to say that Brian came out to my office to deliver the paperwork for the final process of getting everything settled on my bike. Big Shout Out to the Guys at Dallas HD for getting me taken care of!! Thank you guys!!
Really great place to get your Harley-Davidson gear staff is amazing and very helpful
How can you walk into a Harley store and not love it? I've never had anything less than a great experience here so I'm hoping I never have to come back and edit this review unless it's to add something great about something specific.
This place is awesome!! Sandi, Lance and Amanda rock it!!!:-)
Dawn rocks too!! Found me my perfect helmet!!!
Sandy was great help us find what we needed and was great to deal with
Amanda and Savanna are super sweet downstairs. Even helped me fix my phone, which isn t even part of their job. Damn good, super helpful
Dawn is the perfect example of customer service, very helpful, suggestive and not over-bearing like some sales associates. Great with kids which is a big plus for us, my daughter loves this lady. Shes on top of whats in stock, whats coming in, the deals and sales going on. Every Harley needs a Dawn!
I made the drive from Tulsa, OK to trade in my Road King for a 2018 Street Glide. I worked with Dan and Josh over the phone making a deal and could not be any more pleased with the service. Once at the dealership I was assisted by Brandon, Josh, and Jack. The transaction was seamless and the deal we had come to over the phone was not altered. I had previously inquired about a Street Glide at the Harley Davidson in Allen, TX. I was flat out lied to by the salesman I spoke to that the bikes advertised online were no longer available. This was not the case because I am driving one of those bikes now. I am so glad I decided to call the Garland store. I am 100% satisfied with the service I received and will most definitely contact them first for any Harley purchase in the future. The 4.5 hour drive was definitely worth it. If you're in the market for a new or used Harley, try this dealership first.
I called on Saturday morning May 5th about riser bushings and cables and Derrick was freaking awesome and very very helpful. Even went to a bike to check. This is a shout out to Derrick with amazing customer service, great attitude and knowledge. Thank you and I will definitely be coming back.
I've written a review before when I visited, this place is awesome and has friendly staff all around. The bar is high when having a big city name in your stores name, and this team definitely does not disappoint!!!
Parts departments guys are great, and helpful when it comes to get parts for my 1988 flhtc.
Kennedy and Sandy we're very helpful will come back
Dawn and Amanda and Kennedy and Sav were very helpful friendly and i got everything i needed in one stop. Love this place and will be back!!!
First and foremost a huge shout out to Angel Alba. This is my second H-D I have purchased from him and he always takes time to listen to my needs and wants and finds the perfect solution. From questions to after the fact to just general "do you have this?" he gets the correct answer for me. Lance and the entire crew always makes you feel at home and no pressure. I would not shop anywhere else and would for sure recommend them to all my friends and family.
Best dealership hands down. Never felt pressured at all. I told them what I wanted and what my budget was and Lance, Bryan & Ray had me taken care of in the matter of minutes. They never pressured me and answered all my questions right away. Will always buy my bikes from them.
I love this shop! Everyone is friendly and helpful every time I come in.
I always have an amazing experience, from purchasing the bike, to filling my closet with my riding gear. Sandi is always helpful in assisting me, whether I m calling in, or headed to the store to shop. She also keeps me informed with promotions that are offered.
Chris Nihan took great care of me. Went from an 04 ultra to a 17 street bob. Best buying experience I've had with any vehicle. 2and bike purchased through Chris. Excellent service and professionalism. Will be back in the future.
The friendly staff at Dallas Harley Davidson are always eager to help with any questions or assist with anything you need for your ride.
Dawn was very helpful and did a good job and she is very nice
Terry was very professional throughout the whole process. My husband bought his bike here from Terry, and a couple months later, here I am. Thank you Dalkas Harley Davidson!
Visiting Dallas from Denver...Dawn is an attentive sales lady, ask for!
I would like to add that Spencer is who my wife and I prefer to work with on all our service and part needs. He always takes care of us and makes sure our bikes are it top shape.
Once again. I bought a bike too new! It has to have parts that no one has on hand. Kat, let me know and reassured me. That everything was fine and going to be fine!!! When spending 50k on a bike. You need to know that!!! And she knew it more than myself!! None the less she was explaining why everything was fine and going to sty that way. I trusted her. And everything was fine!"
Customer for life!! This dealership is amazing! From the moment you walk in they treat you like family whether you are buying a set of screws for your 17 yr old Heritage or decide to buy a New 2020 Touring bike! Tracy is hands down the best sales person I ve ever worked with, she made the process so easy and comfortable and she knows these bikes! Kaeden & AJ in parts are absolutely amazing and always bend over backwards to help you find just the right part! Thank you Dallas Harley Garland!!
Bought a new harley here a year ago and sales, service, and parts have been phenomenal not to mention personnel goes above and beyond.
Cheryl was great and super helpful! Loved the buy two get one free special on Dallas shirts.
"Spencer was my contact and did not see him in the drop down menu. Great job on the free detail of my bike, looks new! Spencer gave me a free detail because of a time delay during a previous service. You guys are great and I have been doing business there for years."
"I have to give big a a big thank you to the service mgr. Jeff for taking care of the issue that i had with my bike on Saturday. I had my bike washed at Dallas Harley two weeks ago and had a bad experience for the first time since i have been getting my bikes washed at Dallas Harley. I went to Dallas Harley on Saturday to have service mgr Jeff to look at it and i have to that he nor we could figure out why my faring was so dull. Dallas Harley is the only place that i get my bike washed and i have to say that service mgr Jeff knocked it out of the park. He took care of the problem and went above and beyond. When my bike come out and i saw it all i could say was wow. It looked like a brand new bike. I have to give a BIG THANK YOU to Jeff and hes team. YALL ARE AWESOME and keep up the good work!!!
Very nice place with very friendly staff. I was amazed at how big this store was compared to the Waco store. Lots to look at. Next time I drive this way Ill definitely stop by
I visited the Dealership in Garland last Thursday. I met with Cam - a really nice lady - we discussed the new models and pricing. Really sharp bikes but because I am short - they all are just too high for me. I then met with "DA" and I told him about my 2015 Harley FXDL - just too high off the ground. He look at a couple of catalogs and came up a solution that should lower my bike 2". They will pick up my bike on Monday and lower it and do some other upgrades, including installing a reverse gear. It was really nice to visit with two people who were willing to LISTEN. I think my problems will be solved and am looking forward to getting my bike back and doing some serious riding. I highly recommend Garland Harley Davidson off Centerville Road. Great folks and very friendly and courteous.
This is the first Google review I've written, as I don't normally write reviews. However, I felt compelled to give props to Brandon Roberts (Internet Sales Manager) and Dallas H-D as Brandon was very helpful, timely and straight forward during the purchase of a Harley Davidson motorcycle. He even helped me on his day off and after the sale! It's rare these days to find someone in sales that will help you AFTER the sale is complete, and I think he deserves recognition! Thank you Brandon and Dallas H-D!
Go get ya a bike from a the one and only Josh Robinson former NFL
Dawn was very helpful during our shopping experience!!
My 1st time here and the service was impeccable friendly attentive and helpful. Chrelle was the sweetest most helpful sales person I have ever met and helped me pick out the perfect helmet and gloves.
Huge variety in motorcycles, accessories and clothing; accompanied by a friendly and first class service.
"I'm scheduled for service Saturday and wanted to add a mustache engine guard, grips, luggage rack, backrest and pad. Spencer was very helpful in finding the correct parts and getting everything together. He is my 'goto' guy for questions and service. "
Customer service was phenomenal. We were greeted as soon we came in the door and Sandy helped us find just what we needed. The cashier Amanda was very helpful also.
I just got a new bike there today and they were extremely helpful in helping me get the right one and i got a free helmet to go with it 10/10 would recommend!!!
I try to stop by when I'm in town and this time was no difference. I appreciate the personal attention I get from the clothing staff, and as that goes, from all the staff there. It's always been a good experience for me and I'll be back because of it. Thanks!
February 9, 2019 Spencer a Service Writer took time to help me get my rear tire replaced on our maintenance program we purchase from Dallas Harley Davidson when purchasing our 2013 Limited from Lance, July 5, 2018. Josh in the service dept also help by removing the boot marks off of our chrome pipes that I could not remove, a Very Professional team here at Dallas Harley Davidson!!
February 28, 2020 Jeff the Service Manager called me to offer a special price on an oil change. When I returned to the service department the next day after a new front tire had been installed, Mr. Spencer Stalcup in the service department worked with me. Spencer kept me update on the oil change while I waited. Spencer also directed my attention to a couple of warranty items that may need to be address. Spencer and the service tech Jeff Haynes took their time to explain everything to me about the repairs. From my personal experience with the service Dept and sales manger Lance, I would recommend Dallas Harley Davidson in Garland to anyone.
I have never done business here I am simply giving five stars because it is a motorcycle dealership. I don't have a motorcycle anymore and until I can talk the wife into it I will continue to not have one. Hope everybody who sees this ride safe!
