Harley Davidson of Dallas Review

"I dropped off my '08 FLHRC for an emissions system problem. Tim immediately took a minute to look over my bike and point out several areas that needed attention. I bought the bike, used, in 2010. I maintained the bike, oil changes, tire changes, and basic maintenance, and thought I had it all together. Tim's inspection pointed out several deficiencies that I should have been aware of. I decided to go with all of his suggestions, new rear tire, rear brake pads, a new cover for the front brake master cylinder, and the issue that I brought the bike in for. It was determined that the throttle sensor failed and needed replacement. The throttle body also had a broken actuator. These items were replaced. After the repairs, the bike was reinspected and washed. Tim arranged for transportation for me after dropping the bike off, and again to pick it up. The work was explained in detail, and I rode home on a new '08 Road King. The bike rain great! It's important to note that while Tim was the Service Advisor, I interacted with others from the DHD Service Department, as well as the mechanic performing the work. They are a great team. At no point was I advised to have any unnecessary work done. I was not up-sold. Having worked in the industry, I appreciated their professionalism. I also appreciated their honesty and sincerity. When I went to the cashier to pay for the service, I was told that I was entitled to points. The cashier noticed that I was a veteran (indicated on my license), and told me I was entitled to double points because of that. I appreciated her taking time to notice something I was eligible for, that I was not aware of. I'll be back for some accessories! Also, while in the showroom, I met with Sales Advisor, Jax. We had a nice conversation and talked about some of the new bikes. They're beautiful. I'm not in the market for a new one today, mine is like new now, but I must admit, the new features create strong urges to trade up to a new one! When I'm ready, I'll go back to Jax for the next new ride. Thanks for the excellent customer service!"

"I was looking at a 2006 Harley Davidson Electric Glide on line that was located in Allen, TX. After I had inserted my information, a short time later, I received a call from Angel Alba who is a salesman associated with Dallas Harley Davidson. I was informed that he would have the bike transferred to his store and an appointment was set for a Saturday morning to meet and look at the bike. Angel went out of his way with have the bike brought over and the bike in general was just as it had been displayed in the pictures on line. I want to thank Angel for all that he did and if the time comes that i want to purchase another Harley, I hope that he is still there and he defiantly has my business. "

Alex is the man! He made it an amazing experience, normally you feel haggled by the sales team but he was amazing! Highly recommend this place!!!!

Dallas H-D has taken care of my '07 H-D Night Rod Special for as long as I've had the bike. The service they've provided is excellent and it's clear they genuinely care about their customers and enjoy the work they do. I highly recommend the Dallas H-D Service Department to others.

"I shop here regularly, from the people that I have regularly had assist me, your staff is exceptional."

"Really appreciated the follow through from the service agent and the technician performing the maintenance. Had a tire and brakes replaced at the same time and felt really comfortable with the whole process. The only ouch was the price of labor. "

Pretty nice dealership. Ive never bought a bike from them. They had plenty of accessories and hold regular HOG meetings.

Sandy and Amanda are just amazing every time I come in Sandy is always ready to help with whatever I need. Amanda is always making me laugh even when I don't want to

Came out to look into some bikes. Got helped out by Douglas. He was a great help I got all the information I needed and more. He made sure I was comfortable with my purchase and was ready to get on the road. I will definitely recommend people to come out to this location and see him (Douglas).

"Every last one of these people are super helpful and knowledgeable of the business. They are a great asset to the business. Without their attentiveness to my needs I wouldn't have made a decision to buy that day. But it was a Harley Davidson day for me and I'm loving it. Thanks Harley Davidson and staff. Awesome job."

Mary and Josh at Dallas HD made my purchase awesome. I came from out of town and they had everything ready for me, even had a Happy B-Day balloon on the bike. The entire dealership was extremely friendly and helpful. I will definitely revisit Dallas HD when passing through and they ll be my first call when it s time to upgrade.

Thanks for everything!
Dave

The people were extremely helpful and polite. Definitely would recommend people to come here

My husband has been wanting to get a bike for quite sometime! Tracy has been so wonderful at following up with him and helping him make an informed decision! AJ was so amazing and informative about the add ons! Listened to our desires and did not oversell parts that we did not need! Jeffrey worked so hard to get us the best deal! The whole team just makes you feel like family!

D. A. has been my service adviser over the course of several visits to the shop for various items (10K service, new tires, engine repair, radio issue, etc). He has come through each and every time with excellent service far above and beyond great!