Harley Davidson of Dallas Review

Top notch dealership. We were greeted as we looked at bikes outside and the variety of new and used was great. Ride for most any price range.
Used the parts desk on this visit and were always courteous and accommodating even for small parts.

This is an amazing location! I just bought a Harley Davidson Pug stuffed animal and I love it. Will definitely be coming back soon.

"Always helpful and pleases me with services.never gives me a wrong part.

D. A. @ the service desk @ Dallas Harley Davidson is "The Man". Got my bike in and out, all work done correctly and in good spirit's.

greatest experience ever dealing with Dallas HD. the entire staff made me feel like family ... Not just a customer. Very friendly. Thanks Tracy and the rest of the staff for the courtesy and support in purchasing my first new Harley.

Who can help you more in selecting a Harley than good ole Jeff Jones,...knows the product, is friendly, makes you want to ride..

Great place to shop Dawn and Sandy are great and Amanda was great helping at the register
Best place to spend a Saturday!!!

Got to say I have never had a problem with this shop they have always taken care of everything I need and I leave happy everytime they got me on my first bike and now my second one to so I have to thank tim,trey,jessie,Joshua, bryan,terry,Jack, and many more so just come down and get a scoot

Great service!!! They were busy on a Saturday afternoon. Asked how long it was to get a inspection and they told me right now. Awsome. Was out in less than 30 min. Highly recommend this dealership.

We love Sandy at Harley and all the folks there! It s a great place to shop and good parts department also!!!

Derek-Parts Dept.-Was very helpful and quick in locating the part needed."

Dawn was very sweet and helped us get what we needed.

I bought a BEAUTIFUL bike from this dealership just over a week ago. Michelle and I talked over the phone and set the numbers. I came in from San Antonio a few days later after a couple of conversations with Alex. I walked in the door and Alex called out my name and greeted me at the door. How awesome is that to be welcomed in and made to feel at home? There are only 2 things I can say about the experience that I didn't like.

1. They knew I was coming and the paperwork wasn't complete.
2. The bike wasn't cleaned up, I CHOOSE to believe because it was only 36 degrees and they didn't want it sitting in the cold after a fresh wash.

I decided to have it put on my truck instead of riding it back in that weather. Kelly was so awesome she called the Gruene Harley (dealer close to me) to see if they would remove it from my truck. Without hesitation they agreed and were waiting for me when I got there. I only had 2 straps with me a dark haired gentlemen with braces and another gentlemen who appeared to be in a supervisory position worked their tails off in order to ensure the bike was secure. The supervisor went as far as to get and place a tire at the head of my bed to ensure my bike fender didn't get scratched. I wish I had a picture to show you all. I left and went up the street to get some extra straps and was called by Alex basically looking for me and told me he wanted to place the bike in transport mode I said I would be right back. I drove up and he was actually standing outside waiting for me, remember it was freaking 36 degrees out there, and all he had on was a thin hoody. the dark haired gentlemen saw us out there and without hesitation secured the bike with additional straps for me. that bike rode 4 hours on the back of my truck traveling in excess of 80 mph and didn't move an inch. Lastly, Alex presented me with a Gremlin bell, which if you know anything about it them they are gifted in friendship to ward evil road spirits not by dealership. All in all I would have to say my experience was awesome. I would recommend this dealership to anyone I came into contact with.

This was not my first Harley but it was my first time buying at Dallas Harley Davidson. Cam was awesome! Very knowledgeable and professional. Josh and Cam had me in and out and on the road on my new (to me) street glide! I will be back

Dawn was awesome helping us today in motor clothes , definately will be back soon

"Mike was very friendly and helpful and informative."

I recently bought a 2015 Harley Davidson Breakout from Dallas Harley Davidson and couldn't have been more impressed or pleased with the overall process. Jordanne, Josh, Cam and Bryan were amazing and a true pleasure to work with. I live about 370 miles from the dealership and when I took the bike they messaged me the next day to make sure I made it home safe and I was enjoying the bike. I have never had any dealership of any kind contact me to ask if I had made it back home safe after the deal was done and done. Extremely impressed with this place and will definitely be back. They will definitely be hearing from me when it's time to trade in and by another.

Dawn was very helpful and friendly she help out picking out shirts shw cool thanks dawn

Customer service is terrible. Sent in a credit application, got a call back asking for my check stubs. Sent those in and never got a call back. Waited two days and asked for an update on the credit application and still never got a call back or even a response email. How do you expect to get new customers? No way I'll spend my money here, cash or credit, if you can't treat me well. Even if my credit sucks that doesn't mean it's my only option. If I fixed my credit or got cash I would never spend it here just from the experience of being ignored by your sales team. Guy that was supposed to be helping me is named Joshua. There are so many other Motorcycle stores in Dallas, shop elsewhere. I will.

Dawn was super helpful and made our shopping very fun!!!

Doug was The Best - there were NO HIGH-PRESSURE SALES FROM HIM, HE WENT ABOVE AND BEYOND - I WISH MORE OF YOUR SALESPEOPLE WERE LIKE HIM - a TRUE BADA$$ THIS IS WAY I GAVE HIM A 5 STAR RATING IF I COULD OF I WOULD have GIVEN HIM A 10 - HE WILL BE THE RESON I GO BACK TO BUY MY SECOND, 3RD OR 4TH BIKE

"Came by to shop for Christmas - everyone was super friendly and helpful. Sandi is the highlight!!!! She knows her stuff and is super helpful but not pushy!!! Great Shopping trip! We Will be back!!!"

We had the best experience getting our first bike. Tee was very cool and professional, and I highly recommend going to see her for your Harley!

This dealership seems to be incapable of coming up with the same number twice when trying to sell a bike. The sticker price on the bike I wanted was changed once we got inside to several thousand dollars more. The discount prices were changed along with the amount offered for my bike trade in although the finance guy tried saying the prices didn t change. (Although they text me the deals which clearly shows that they can t keep their numbers straight). The are crooked and not trustworthy and I wouldn t recommend them to anyone. Indian was so much easier to deal with and the numbers weren t changed every five minutes in order to try to confuse or insult someone.

Sticker was 16 and change with a discount making it 14 and change.

"Got me in just before close on a Saturday and fixed my issue. Tim was courteous, professional, and I plan on asking for him in the future."

I visited Dallas Harly Davidson today and started out talking with Chris about new bikes and he was super informative and a super nice guy to hang out with while I was there and then went upstairs and met savannah and she was super helpful on apparel and even help me pick out a new pair of sunglasses and my wife a new HD t-shirt, so when the time comes to purchase my new bike I will definitely be back here to look up Chris and Savannah for help.

"While In town for the Cotton bowl stopped in to grab a tee and a pin excellent staff help. True to form it's bigger in Texas!"

Terry Ambrose was my sales rep and he was kind the whole team was polite courteous it was a fun purchase I will return to Dallas HD for all my bike needs and wants

Bought my first Harley today and I can't tell you what an amazing experience I had. My salesperson Chris Nihan was absolutely amazing. I came to see one bike and I left with another that Chris showed me. I cant even explain the joy I had when I left. I live in Houston and my husband bought his harley in Houston and now he says he will by his next bike from here because not only was the customer service superb, everyone who worked there was genuinely happy for me and they made this experience extremely enjoyable. If you want or are even thinking of buying a Harley, please go see Chris and the staff at Dallas Harley they are AMAZING!!!!!

Aaron is always so helpful. Greats me by name. Very knowledgeable.

I always find the Floor Staff very happy and fun to deal with

The representI've was name Dave very friendly and very good on explanatory on the bikes will visit again and recommend my friends and family here.

Bought my first Harley street 750 , took it up to Harley Davidson to get the 1,000 mile service. Looking for a bike, gotta ask for Terry Ambrose. That guy know every bike their is and what s the best fit for you. Great service , great guy ! Most definitely coming back for my bike need , no doubt.

Purchased my first CVO from Dallas Harley-Davidson last night. Lance helped me with the sale and Nick helped hammer out all the details. The parts department was outstanding in the purchase and explanation of the my detachable tour pak and hardware. I cannot say enough about the customer service my wife and I were given in this process. I told them what I expected and the entire team exceeded our expectations. I would recommend this dealership to anyone looking for parts, sales, or service.

Great shop and the people were very friendly and helpful

NONE OF THE STAFF were wearing a mask.... other than that, they were very friendly and helpful.

John White did an amazing job! The sales department, financial team and everyone else that pulled together to make us happy customers were professional and made this process run smoothly. Highly recommend this Harley Team!!

Sandi helped me find my item fast. And remembered my first purchase 2 yrs ago with here

I have been employed here for nearly 13 years and that should speak volumes of the environment. Every place can have "ups and downs", but I will always give my best for my customers. This is how I feed my growing family! I have to do a good job or they will starve :p! Seriously, come and get to know the staff and regular customers and you will see how much of a family atmosphere we instill. Here's to 2018 and new ownership!

My experience at Dallas Harley Davidson was the best dealer experience I ve ever had. Lance Orso is top notch sales man, I thought for sure I wouldn t be able to get approved for my dream bike, he did so fast and at the payment I wanted. If anyone is looking for there dream bike, visit Lance Orso, he is tha best dealer sales rep around.

Love the store!! Sandi was very friendly and helpful!! Amanda was great!!

Best experience I ve ever had with Kat and Amanda. Will always come back to these two ladies.

I have been to this place many many times.. I know one of the first mechanics this store ever had. Things are not the same.. Service is nowhere it used to be.. I do have to give props to those who handle the store front from merchandising to sales of said merchandise.. Great and honest people.. Now, I call on Friday to discuss a tire change and store hours for the following day(Saturday). Get told about the first come first serve etc etc.. Show up around 845-900.. Ask how long it would take.. get asked if I d be staying or would I be dropping it off and coming back.. (weird) Either way, our final discussion was that it would be before 1200.. ok, that s cool. I plan my morning around that.. hadn t received a call by noon.. so I call to ask if it s ready.. then get told that they got slammed.. would be an hour and a half.. cool, whatever.. get a call two hours later being told that while the mechanic had my tire off during balancing it looked as if I needed new bearings.. 72+ for the bearings and 75 for the labor.. I respond with no and we move on.. Finally get a call back at 4:06 stating it was ready.. Holy hell.. this situation stressed me out to a point where I ll do what my intention was in the beginning.. First off, I m a mechanic.. and being a mechanic I m super hesitant about taking my vehicles anywhere.. haven t taken my vehicle to a shop in over 15 years.. One thing I cannot do.. is a tire mount and balance on my Harley.. everything else.. piece of cake.. My original plan was to take it off myself and to a mom and pop or smaller locale that I have always done previously.. I took the direction to just go to Harley from a 30 year customer(of Harley not just this locale) He was even taken back at the price of the tire change.. Simple standard Tire.. can purchase online (which is what I normally do) 129.. same price at the mom and pops .. same exact tire. Wld spend another 40 bucks to get the job done.. to leave Harley for a 300 all day, tire purchase mount and balance.. and spent another 100 upfront.. with the thought of trying to support each portion of this company.. I will in the future no longer bring my bike to this place or any other Harley store.. I will continue to support the merchandising aspects of this store but the trust from the back is gone.. I want nothing for free nor do I need an apology.. it s allll good.. I ll simply continue to support the local mom and pop establishments around town.. FYI, next time y all want to hide a piece of paper taped to your counter that describes the discounted prices on tires.. DO NOT cover it with a small half skull helmet.. yes, I took a pic and put the helmet back where y all left it.. Just remove the piece of paper .. makes it look suspect.. dishonest.. I m sure this will be dismissed but for me it s a lesson learned and ultimately an understanding for those who do their research.. Keep it mom and pop service and do as much as you can yourself. Again, I will continue to support the store front..Take care!

Austin was great help . Will most definitely be returning !! Helped my wife out with an 2018 883 .

Excellent staff, very helpful and friendly. Ask for Sandi - BEST EVER!

Alex kellems really talked me into getting my first bike, excellent worker 10/10

Just bought my second Bike, first one i owned for 17 years Decided it was time to get something bigger. Went from my 2003 Softail to a 2019 Ultra Classic. Tracy Fritts and Lance Orso did an incredible job getting me to where i wanted to be on price and Payment. Thanks for everything and love the bike

Dandy Sandy in motorothes is the man! Always super helpful when I Come through.

Thomas was very helpful in helping my husband find the perfect bike for him. They had excellent stock and appearance with a helpful staff in each department.

Parts department GREAT! Floor and showroom department GREAT! Service department, NOT SO! All I ask is be true to your word, if you say you're going to do something......DO IT!

Ruben did an amazing job helping me find my parts. Very Knowledable. Amanda was super polite at the register. Great store

Sandi in motorclothes is awesome! She knows her stuff. Friendly and helpful!

Loved the swap meet...please do it again! Joe, Kristy and Sandy were very helpful !"

They really care about their customers. Me and my husband love this place.

"If you are thinking about a new HD, Bridge is your man. He knows his stuff, is easy to work with, and will get you a great deal."

The staff is always so welcome the service department got me in and out and this is a dealership I don t feel bent over and used by. They have earned all my business and referrals.

go see sandi at Dallas Harley always very helpful , Nice people working here at all times. Jerry / "Bishop"

Sandy and Amanda were a great help with the purchase of a jacket.

I spoke with Mary Abbott for a long time today. She was extremely helpful and courteous and most of all very informative as she is extremely familiar with sales and products. I would gladly refer anyone to Dallas Harley Davidson and Mary Abbott specifically.

Service department is great, not a fan of the sales department. I recommend American eagle to buy your next bike.

Had a wonderful experience. Found and purchased my first motorcycle.

Great staff and awesome inventory. Gonna get me a three wheeled beast. Being disabled I wasn't sure if I could ever ride again and these guys helped me see that riding is still a very real possibility. Now, I just gotta come up with the cash.

Got the chance to talk with Chris today and hes a really solid dude that really knows his stuff! Definitely go see him when you re ready to get on a bike!

My wife and I had an awesome experience at Dallas Harley Davidson when trading in my softail deluxe for a street glide! Cam greeted us with a smile and made us feel at home. She was very friendly and was just so dedicated to help make it a GREAT experience! Thank you Cam!!

Here are the Issues that I have with Dallas Harley Davidson in Garland Texas. First and foremost I have had nothing but bad experiences at the service level of this Dealership. My 1st experience was a relocation of my turn signals and license plate. When getting my bike back I didn't get 5 miles and 1 of the turn signals was hanging off the bike. Service found that they had stripped the threads on the signal and it had to be replaced. (I didn't have a big issue with that as mistakes happen) My second issue was that I had just over 2,000 miles on my bike and found abnormal wear on the brake and throttle cables and I was approached by a young lady in service that was pleasant and showed concern as I hadn't had the bike but for about 2 months at that time. At that time Jesse an Assistant Service Manager started giving her grief in a rude manner for taking care of the issue. In fact Jesse's comment to me is that it was a Harley thing and that those cables were going to do that. (He seemed reluctant to want to take care of it and told me it was going to do it again) I really did not feel he even wanted to come up with a solution nor seemed to want to take the time to calmly deal with it. It took roughly a Month for them to even get it into the shop for repairs as cables were on back order I was told. In any event during that time I started hearing a Howling noise from my bike and started getting concerned as it at times would get very loud if I traveled very far, so when checking to see if my cables had come in I brought this up to Tim and notes were taken and he said that they would look at it when I had the cables done. ( OK no problem ) Anyway the Howling seemed to get worse so I started checking Harley forums to see if others were having similar issues and there were different items from a belt being to tight to other issues with primary and brakes. So back to the dealership I went as the Bike was making the noise and I had checked the Belt which seemed too tight and I also noticed that I had a blue ring on the rotor and that the Nut & Rotor itself was extremely hot. On that day I meet Zach in the service department and I must say that he was helpful and very intuitive. In fact Zach took the time to notice himself that the belt felt tight and that the rotor was way too hot. So I made arrangements and my bike was left with them. They changed the cables and I was told that they could not get the Bike to do the Howling after 5 miles and I again let them know that it seemed to do this Howling when I took longer rides. In any event they kept it for another day and said they could not get the Bike to do the Howling Noise. This was very confusing to me as there was no doubt this was happening. So while I was there I seen Zach again and told him the story and once again he looked at the Bike and we noticed that the belt must of been adjusted as it was not near as tight as it was. (Which was not noted on my paperwork) So when asking about it I was told that the guy in service probably checked it and adjusted as needed. (OK than why not note it, this very well could of been the problem) Anyway I had also checked and found that this could very well cause the issue with the back brake and the bluing of the rotor that had abnormal groves and such in it for not having very many miles on it. At this point I asked about why nothing was done and got nothing but lame answers. In short not 2 days went by and I took the Bike out and ended up on the pavement when the Brake locked and sent me for an accident. I now really came to the conclusion that I can't trust the service department that makes changes and don't note them and than makes no effort to change abnormally worn parts. I can't feel that this is not part of the reason as I feel without a doubt the back brake was an issue and a contributing factor of the accident. It's a shame that there are good people like Zach and the young lady that initially helped me there that have to put up with rude and distasteful remarks.(This does not show care for the customer)

When I have questions, Aaron always has the answers!

We are purchasing our very first 2020 Trike, Cam did an amazing job along with Mary. Great girls thank you very much for the great experience.

Went to Harley with some friends to get them a new bike, I had my two little ones with me. Kristi went above and beyond to make sure to listen to my complaints about a different Harley location and gave sympathy for what happened. She also explained that will not happen with her or the Garland location. Kristi gave my little boy a balloon since it was Saint Patricks Day, and interacted with him instead of ignoring him. Kristi went above and beyond to make sure all my needs were taken care of and to get my business there. "

My experience at this store was probably the best of any Harley Davidson I've been too. My salesman, Austin Rothschild, along with everyone I met there made my decision to buy my new motorcycle extremely easy.