One of the worst Hospitals. If you go to the ER they almost never know what you have. But after you go the second or third time (after the can get all the money they can from your insurance) then they tell tell you what you actually have.
Since UPMC took over they are horrible. They basically killed my mother. My mom was prone to UTI's. The last one I caught early because she lived with me. I took her to the ER . She was jovial and kidding with the staff. They verified it. Admitted her and the nurse in her room said the antibiotics were ordered. I left and when I returned next morning, she was delirious, dazed and didn't recognize me. They NEVER gave them to her. Next : nursing home, Dead within a year. She never recovered. The Obama death panel was real. Look it up. I would not take my pet rat to them. If you go, please follow up 100% of your love one. I have so many stories from friends about Hamot, it's frightening.
By far my worst decision to ever go to this hospital!! They gave me some b.s diagnosis and sent me to get discharged before they even gave me my antibiotics for my non existing cat scratch that caused my lymph nodes to swell in my neck for over a month and making it hard to swollow my own saliva. Mind you already went to urgent care right before and they refunded me my co pay and told me they couldn't help me and gave me papers to take to Hamot! Pretty sure they could of done that there for $25 instead of the $175 I paid there...
My youngest was having abdominal pain so I called his dr and they said to get him to the ER. From the moment we walked in the ER with security they took care of us. The ER staff was amazing. Nurse Don calmed my son down as he was told he needed surgery to remove his appendix....if you haven't met Don you are missing an amazing experience. We honestly received top treatment from all staff. Thank you Hamot medical team for making it easy for my boy.
PLEASE KEEP SOMEONE WITH YOUR LOVED ONES !!!I was admitted for elective surgry, and that part went very well. Shortly after that,I was in distress with breathing and in pain from coughing. Rather than investigate the problem, more medication. My husband found me that afternoon, and brough me back around. I left after 5 days to intensive rehab at LECOM, and have I believe close to a full recovery. Please keep an advocate with your loved ones at this hospital.
The staff here are absolutely amazing, professional, and friendly. They all seem excited to do their jobs and explain everything in the most appropriate ways. My personal experience is with ICU south and i cant express enough the amount af satisfaction.
There a good team.and all about helping people especially if you have love ones in the army they make sure youre ok thank you
5 stars go to Barb Chase in radiology. She went above and beyond to help.me get my records promptly and in order. I a rare find these days, someone who not only does their job but is kind and goes beyond.
I just got discharged after a heart attack. Everyone there was so wonderful and kind . This was the best hospital stay I ever had. Thanks UPMC for saving my life and thanks for being so kind and on the ball. Love you
They treat you like a prisoner. Have not seen a doctor since be for my surgeon did my surgery. Had to wait a half hour after I was due to take my pain meds when my pain is off the charts. As a patient you are only aloud to walk around the floor your room is on. This place is ridiculous.
They have great nurses, nurses aides and doctors. My family and I go to UPMC Hamot. They are very caring and give great care.
Not a patient but this is one of the worst hospitals I've been to. There is an overall laziness among the staff, although I think this depends on where you are staying.
On the visitor side of things why would the cafeteria close at 2 P.M.?
I thought At. E's in Youngstown was bad...
Valet work ethic very poor! entrance always blocked by the employees & unprofessional inappropriate language.
Only getting 3 stars....would be more. Unfortunately my boyfriend came in by transfer from another hospital.....well his items are missing wallet (with a good amount of money in it) shirt, shorts and shoes. We keep getting the run around from the first hospital, and emergycare and hamot. Someone doesnt want to own up to either a mistake or a possible theft.
When someone is transferred alone we should be able to TRUST those who are taking care of us. Also those who clean the room when we are transferred to another room. I get that everyone is trying to take care of the patient....but dropping a bag where is belongs really isnt that hard.
I'm not one to write any reviews but we have called multiple times and we keep getting the run around. Own up to the mistake you made, make it right and move on.
This is a very excellent hospital. They've treated me and my family very well everytime I visit.
Wouldn t be able to make this review if it wasn t for UPMC Hamot. They saved my life after a heart attack. Dr.Kang is my hero and the entire nursing staff on the cardiology floor couldn t have treated me better. Thank you UPMC Hamot.
I felt completely comfortable in knowing I would be taken care of by the entire hospital staff. Extra kudos go out to Dr. Seth Parsons who has the best bed side manner!
Hamot is actually a joke. I went with my mother and we were there for two and a half hours for nothing. The doctor saw her for three minutes at most and contradicted himself in that time. The nurse was there for the first five minutes of us being in the ER room and then we never saw her again. They didn't help my mom at all and just released her due to being "busy" but when we left the reception area, in the emergency area where people check in, was empty. Dr. Shaun Black and nurse Michelle (I believe her name was) were jokes. Do not recommend to anyone. There were good nurses though, I believe they were nurses, such as Kayla and Emily. I highly recommend those two.They are professional and efficient. Nurses for the most part, besides those two, do nothing but sit around and gossip. They do not check on you and just talk about who is cheating on their spouse with who and flirt with one another. They are paid just to stand around for the most part. Highly unprofessional and will not return there.
Some people should not be nurses. All they worry about are lawsuits while I'm worried about the people I care for. Lack of compassion and understanding. Do yourself a favor and go anywhere else if you need admitted.
Its dirty in the er rooms .. sum of the care ppl are ignorant not all SUM ..super long wait times.
Avoid colon rectal dr heade and rah something. 2 indian gentlemen who wanted to give me a permanent colon bag surgery. I went ro Cleveland for a second opinion and not only did the superior dr at Cleveland tell me it doesnt have to be permanent but the drs at hamot didnt even give me a colonoscopy before they decided to give me life changing surgery. They also implied i was a drug addict when i asked for pain meds ( even though i was in terrible stomach pain. 2 worst drs ive ever dealt with
Rudest nurse that I've ever experienced for my old family member that they brought in the other day and I am promptly reporting her to the right government agency for review. She bad mouths all over the place and seems quite burnt of helping or talking to people apparently so hopefully she gets fired.
Had a cardiac arrest due to diabetic complications, excellent care from the staff, if it weren't for them I wouldn't be here. To all the people who have written bad reviews because you thought it was a hotel or your child's nurse, get your facts straight, there is a protocol and a cough isn't that high up on medical emergencies, so if you didn't get someone to you fast enough, maybe the situation was not as bad as you thought. Sick of people thinking a common cold is something to write a bad review when a trip to CVS could have avoided this all together.
I believe they have the best stroke unit around very professional and courteous staff very well informed. Doctors are great and they are as informative as they can be and answer any questions you need answered. The only thing is is you have to pay for parking and sometimes the valet will not tell you that you're not allowed to drop people off but you are that's why they have the drop off area and pick up of course. Other than parking and valet being an issue HAMOT is a five-star Hospital
WORST hospital I have ever been to. They overcharged for everything and the doctors are rude. My wife and I were there for less than 2 hours to have our baby checked on and they charged us over $1200! The doctors were ruff and hurt my wife during the check up! AVOID THIS PLACE AT ALL COSTS!!!
My mom was in patient for 29 days 3 different floors. NEGLECT is the only constant part we could count on. I was told sorry we are so understaffed at least 3 times a day. In our 29 day stay we meet only 2 nurses and 1 aid that showed any kind of care and compassion. All others treated us as a inconvenience! NEVER will I choose Hamot hospital again!
My daddy was a patient in August, and now again in October. In August had some bad experiences with a few cnas and a nurse who did not seem to grasp the concept of possessing qualities such as basic human kindness, compassion, & empathy. However, HUGE shout out to Dr. Seth Parsons & Dr. Asif Shakoor whose bed side manner with my dad as well as with his family was beyond remarkable. Would call everyday with video chats and never made me feel rushed with questions or concerns and also treated my father like a human being, not just a patient number in a bed. These two Drs should teach a class on bedside manner to many other Drs and should be the standard to which all health care providers are held too! Both are truly a blessing to the patients and families they care for and a blessing to Hamot and should be recognized and commended! With this visit my daddy had to go into icu with life threatening problems. There are a few nurses that we believe should be highly recognized for going above and beyond with caring for my dad, I m not talking about giving meds, monitoring vitals etc, I m talking about the ones who take the time and compassion to do all the little things in providing comfort, compassion, empathy, gentleness, and genuine concern. There is a HUGE difference in the people who have these qualities versus ones who are just there to do the bare minimum and receive a paycheck. Huge shout out to cvicu south nurses Kim, Sarah, Leslie, and Hannah! These are the names I can remember and should be commended by their superiors in every way. They, Who took the time each day to speak with me on the phone patiently and addressing concerns, and answering my questions without rushing in such a kind manner, to most of all, treating my father as if he were their father, and not just a body in a bed. KIM especially who took the time to call me versus waiting to see if and when I called. As an RN for more than two decades myself, ik medicine in general can do wonders, but so often it s the little things that make all the difference. Random acts of kindness these above named nurses performed. It s treating the Whole Person and not JUST treating a condition. Taking the time to hold a persons hand when they are scared, not just wiping a tear from his face but taking time to genuinely console and reassure a patient, basic human needs that seem to be disappearing at times from the medical field. Taking the time to make sure mouth is clean, putting lotion on dry skin, taking the time to get him out of bed and making sure he was comfortable, to helping him call his only daughter, me, every time he wanted to, making doublely sure he is not sent to same floor , 7 south, as prior visit where some occurrences with a particular nurse and aide were beyond deplorable and with this particular aide, savannah, (Which I will not type last name) abusive. Sadly and sickening that this can occur to an alert and oriented sweet elderly man who never has a mean word for anyone. And Even more sad and disheartening that they continue to be employees in this field at this hospital after I made a complaint. Terrible a few bad eggs can bring down reputation of all th good eggs. Back to cvicu, a big thank u to the icu Drs who all contributed to saving my dads life, God bless you all! And again to dr Parsons, dr shakoor, Kim, Leslie, Hannah, and Sarah, go home with your head held high each day being proud that u didn t just do a job, you put your heart on your sleeve and made a huge difference in the days of a sweet eldering man along with his daughter and son in law, who love him soooo dearly! Thank you and May God bless you, and may the hospital RECOGNIZE and REWARD you all, because people like this are becoming fewer and fewer. You are angels!!
My husband was admitted through emergency services and then stayed for 7 days. I have never seen a staff take such good care of a patient. Hamot has always been and will continue to be my favorite hospital for superb care from the doctors, nurses, nurse assistants and so on all the way to the "cleanup committee". All smiles, all day, everyday. Special thanks to Dr. Schoot (sp?) in Emergency, Dr. Shikoor (hospitalist), Dr. Hower (Endocrinologist) and nurses Laura, Erin, Tammy etc.
J. Kirkpatrick
I called the Records Department and asked to have my 87 yr. old dad s emergency visit records faxed to a local doctor s office. After not hearing from the doctor regarding a time for an appointment for over 5 hrs., I called the receiving doctor and asked if the records had been received. They had not received his records. How irresponsible of the first receptionist! (I live out of town and my dad has made comments regarding the incompetence of the health care workers in Erie. Now, I will believe him when he makes further comments.). Luckily, Becca, another receptionist was able to send them over to the doctor s office by hitting one key on the computer.
I have been here since 7 PM. It is now 11 PM. I write this from the waiting room as I overhear that 2 people are still ahead of me. I am ready to pass out. I would hate to actually be in a near death situation because I might actually die sitting here waiting. And this accrued time does not even include the time that I will actually spend in the room with the doctor.
This hospital has serious issues. If you have a choice, I warn you to NOT COME HERE. I get that ER s are busy places, but this goes above and beyond any acceptable amount of time to wait.
People need to be fired. I hope this steers someone away from this joke of a hospital.
The only trauma center in Erie. Staff can be cold but it is healthcare. They put up with a lot of stuff.
I was in there the other day all I have to say the is the staff in general was very nice but they need to slow down and be careful while putting the IV in the assistant who put it in was very rough and it hurt like hell
Gave doctor papers concerning husbands disability so we would have an income coming in. Weeks went by with papers never sent back. Tried calling to find out why but never got to talk to a person. Nobodys ever in their office. Got the run around. Sadly you gotta worry about your husband's life and health and then you gotta worry about bills on top and they didn't seem to care.
I had a test done on 3/18/2019 every was great. Thank you Dale R. Thompson
I would HIGHLY RECOMMEND to anyone looking for care for a loved or themselves to AVOID UPMC HAMOT at all cost. After months and months of going back and forth regarding a family illness they have no regards for time or pain in scheduling a simple procedure. They show no care to patients that are in need of healthcare. This is a SHAMEFUL excuse of a medical facility and ashamed that it is in Erie, PA
Over an hour wait to be checked in for labs, rude unhelpful employees!
Excellent service to patients, staff is very professional and courteous. Awesome place to work, great benefits and outstanding opportunities for growth
heres a real story time. summer 2012, my grandmother was admitted into this hospital after her lung collapsed. after a day or so, she was put under for surgery. what was supposed to be a four hour surgery, turned into 8. she hadn t reacted well to the drugs. afterwards, she was put in intensive care due to her ill state. however, nurses and doctors alerted us there s nothing we can do , without even trying. mind you, she was then taken from this joke of a death trap and sent to another hospital, where she fully recovered and lived for two more years when hamot assures is several times that there was nothing they could do, and death was inevitable. oh, it gets better. we were also told there was a small cancer tumor during the time of surgery. instead of taking it out, like most would, they left it in there just to cause chaos two years later. this place is a joke. i ll never be here myself, and after experiencing all this and reading the reviews, do not send your loved one here. they were bad back then, and they're still terrible now. you re better off treating yourself at home. NOTHING HAS CHANGED
The hospital in general, maybe 2 stars, but two particular individuals deserve 5.
#1 - Dr. Carlos Racedo-Africao
#2 - Nurse Yelena (sp)
Both in MICU.
Despite the almost certain death or permanent vegetive state of my father, Yelena was extremely sweet and caring. She even spoke to my father as if he were wide awake despite him being in a coma.
The Dr was extremely articulate, professional, and honesthones explaining the situation while remaining considerate of the family's feelings. He didn't rush the conversations and explained every avenue of possible options. He even made time to have side conversations with individual family members. He showed no irritation even when dealing with a divided family on the decision at hand. I can't thank them both enough.
I spent 2 weeks and a few days in Hamot. Over a week in ICU and then on the Neurology unit for another week or so. Overall I had a great experience because they kept me alive. I had a brain hemorrhage, stroke and was in bad shape. I don't remember the first week but after that was a good experience. I am pretty much fully recovered in 4 months. I just had a second brain surgery about a month ago and I am healing very well. Dr. Romero is an amazing Neurologist and Kim Beyer is top notch also. The doctor that was working on Memorial day weekend is my true savior. His name was Dr. Javhov and he saved my life. I don't remember him and haven't seen him but I appreciate him tremendously. So overall I approve UPMC Hamot to provide care for me and also thank God for watching over me too. Melanie Padilioni
I was there for only 3 days thankfully but while I was there I must say the staff was beyond helpful and really friendly. I enjoyed everyone s company! Thank you so much for making my stay as easy and stress free as possible!
My husband was in trauma unit and the first room 418 his nurse was the rudest most incompasionate person I've ever met. Lied to him and told him she gave him pain meds when she didn't..And some nurse from half way down the hall kept coming up to his room causing drama, she bumped into his chair hard enough to jar him then yelled at him when he monef. She yelled I didn't hurt you I didn't touch you I take it she's been complained about before because she kept her name tag covered so we couldn't see her name.. The nurse that was supposed to be caring for him had an accent bleach blonde hair about 5' 6" tall . Her name started with a N she rolled her eyes every time she had to do her job..my husband got tired of being mistreated and started yelling back at them..h this is 3 days after his accident. He has a fractured pelvis , fractured back in 3 places and broken ribs .When he was moved to room 441 we were more than pleased with Christy and Jennette the two nicest nurses
I got torn right ankle they wouldn't do nothing bout that
Very nice staff and very polite there and you don't wait for hour and hours to be seen I would recommend people to go there instead of Warren general hospital and they treat you with respect at hamot hospital
I had to bring my 22 mth old daughter into the ER, it went fairly quick n everyone did their job,more communication would be nice. But she had to be admitted n was there for 3 long days. Again, the nurses were great,they seem to do more than anyone there. The first morning we did not see a doctor till 5 pm,which is ridiculous n the answer I got ,she talks a lot so it takes her longer to make her rounds. Really,so we waited all day bc she likes to talk?! And the most bothersome part, there's no real food for anyone but the patient. When we found out the cafeteria is closed on the weekends(n only open till 2 during the week)we had to figure out how to get food w/o leaving our baby. We were told that our options were to order food to the hospital,use the vending machines(chips n candy/pop) or the little room w/ coffee,ice,little juices,bread,crackers n ice cream. We did the best we could under the conditions but we couldn't afford to order food in for 3 meals a day for 3 days. And we have 4 other girls that came in to see their baby sister. As for sleeping, good luck there, they have the hardest furniture that i've ever felt. The stress alone from watching my baby go through an illness was too much but to be so limited on food n sleep, I just won't go back there again. It was the most awful experience I ever had. Who takes away food from a hospital??And leaves you w/ junk food n costly take out. You know people don't plan to get sick or have accidents,right? Did you not care or realize that the one comfort when going through a loved one being sick or hurt is the ease of going downstairs n get an actual meal so you can go right back to them. It may not seem like much to some but wait till you need to eat n sleep while taking care of your sick child n there's nothing! I will be going to St. Vincent from now on. UPMC, you have ruined Hamot!
Been debating to publish this or not. Sept of 2010 I suffered a severe double leg injury accident. Drs in my town would not work on me & shipped me to Hamot. The ER team was great, Drs were great and got things scheduled for immediate surgery. Next morning I underwent 8.5 hrs of surgery to repair my legs. I awoke in my room with family. It was explained to me what, ect and I'd be staying in Hamot for at least 2-3 weeks, then transferred over across the street to rehab. The very next day, employees came in room to discharge me!! We tried explaining what we were told, nope--shipping me out to go home. We had to make all sorts of arrangements, order a medical bed to house, build ramps, ect--all in one day!! I was in excruciating pain, had to be literally carried down to car of which rode in back of an SUV for the 2 hour ride home. Come to find out, my chart & 2 rooms down hall got mixed and that guy was supposed to be discharged !!! My home hospital took me right in when I got home as it was impossible to get me in my home. We explained about being discharged--they blew up--why would a man in this condition be shipped back home? Reps from Hamot came down to my hospital & talked with me--although I was still sedated. I stupidly agreed to not file a lawsuit against Hamot and got apologies. That was it. Not real impressed with how things went down but here it is. If I could have given a minus review it would have been. Been bugging me for years.
Air quality is terrible, spent 2 visits multiple days, both I got a terrible headache after 2 days. Discharge is a joke, first time my doctor drove all the way back to do it himself after 3 hours waiting, knowing I had to get home, this time over 4 1/2 hours to get discharged. If you need a hot shower, forget that, water choice is cold and not as cold. If your insurance gives you an option go to StV or Meadville before this place.
UPMC Hamot staff provided wonderful and professional care. My husband was in the hospital for 1 week, everyone we dealt with was kind. During the most stressful times, the staff offered kind words and compassion. My husband was admitted with an emergency situation. They were able to help him medically as well as financially. Special shout outs to Dr Sabotchick, RN Mikaela and Tech Alisa in the ED. In ICU 2 South was Nurse Julie and a wonderful lady from housekeeping whose name I never got. In 5 South nurse Brittany. In the heart cath lab Daria and Dr Petrella. A special thanks to Maura for being a friendly and familiar face to offer support. From Bayside Pharmacy, Tony. Dr Mattocks and her resident Shelby were wonderful and our Hospitalist Dr Shakoor was the absolute best!!
UPMC Hamot has a banner on the front of the building stating it's excellence for stroke recovery patients. We however, found some of the doctor's bedside manners to be lacking empathy in the MICU North side. One needs to research reviews very carefully, before placing complete trust in UPMC's treatment practices. Parking to this particular hospital is also very inconvenient and expensive on a daily basis. Parking ramps lack enough handicap spaces, and regular spaces in the garage are extremely tight. Expect door dings in your vehicle when using the parking garage.
My husband and I were in Erie for vacation when he got very sick. I took him to the ER and I have to say every staff member here was very nice. The ER nurse Kristen was amazing, you could tell she actually cared. We were there for quite some time-I felt like we definitely could have got test results sooner, but I also understand we weren t the only ones there. Having a pleasant staff is obviously a plus!
Took my two year old here last night just before 11 pm he was drooling excessively extremely fussy and had spots on tongue we were placed in a room around 11 nurse came in around 11:20 examined and said the PA would be in shortly as the time passed anyone we asked it wouldn t be much longer but come 1 am we decided to leave as no PA had ever come around and by now he just wanted bed and symptoms had declined nurse was amazing and apologized but made us feel it wasn t an emergency and we were wasting the ERs time
I have been here waiting with my daughter for about 4 hours now!!! We have been waiting for discharge paperwork for almost an hour now, or more ..just alone. They are very incompetent, while we are in the hospital room half asleep bc its 3am. And we havnt slept. Not to mention they were not very attentive to us. If i could id honestly give 0 stars. Its not right we had to sit here all that time. Especially for paperwork. After waiting 3 hours to be seen. I understand that it gets busy in the nursing field; As I am also working in the nursing field. But absolutely no excuse for the lack of professionalism.
Unparalleled care, knowledge, and sympathy. At Hamot hospital you're treated like a person. Unlike St. VINCENT where you're just a number, and treated as if "how dare you interrupt my game of solitaire" My nurse Sierra deserves a raise. She's the best nurse I've ever had!
I recently called to inquire for wait times at the Hamot Hospital in Erie, and the call was answered by an operator, her name is Sandy. When I asked about wait times she replied that it could be days and laughed. My son is 18 months and is in Erie for the holidays and has pneumonia, being a concerned parent I had hoped to get adequate care for my child while in Erie. Clearly those that are employed by your hospital lack the needed and desired empathy, care and caring - this exchange is very disappointing. As a patient of Duke University medical we obviously have an expectation of care that is beyond what UPMC Hamot is capable of providing. I plan to share this experience with everyone I engage with while in Erie, and eslewhere. Very Very Disappointing. I do expect a response from a client care representative from the hospital. I called back to speak to a supervisor and was put on hold for more than 15 minutes.
The nurses were nice and did what they had to but I was in a bad car accident went in dizzy, nauseous and had a few nice cuts on my forehead and head. They never even cleaned my cuts! I left with blood on my face and patches of hair falling out of my head from another cut which they never noticed. Going to St. Vincents next time.
very poor service and not helpful at all and not respectful
A friend of mine was brought in by ambulance and I was calling to check on his condition. The operator said that he was in the ER but there was not a phone in his room. I asked if there was someone I could speak to, seeing as how he laid in his apt for who knows how long unconscious. I just wanted to know if he was awake, or anything really. And the operator rudely repeated... HE IS IN THE ER BUT THERE IS NOT A PHONE IN HIS ROOM. speaking slow as tho I was some derelect. I knew I wasn't gonna get anywhere so I said ok thank you. Silence. Not even a have a good day or good bye. This place is just awful. I have had to be here for friends or whatnot numerous times and each time I was treated ignorantly. Hamot should offer a course on how to speak with the public, bc obviously theres some sort of communication problem. THE WORST HOSPITAL EVER!!
I used to work for them. Go elsewhere if you can. You can get the same Doctors at St. Vincent.
They are now part of a corporation and the care has become horrible.
The hospital staff was wonderful. The parking is a joke . It's a race to see who can make more money the hospital or the city of erie .If you choose upmc don't forget to bring more money to pay for valet parking. Price has gone up and the service still sucks call down stairs 15 minutes ahead of time and you still have to wait for your car when you get there .
Poor, poor communications. Nurses kept complaining that they had too many patients to care for. No doctor visits to patients. Lunch order took an hour and a half. I had other visit with the same conditions.
I took my two year old here yesterday. We were in Erie visiting splash lagoon and he got sick. I am from NY. My son started puking and it continued for two hours, this hospital was recommended by hotel staff, so we came here. Dr Risavi was my son s attending physician. I told the dr that my 8 year old son was recently diagnosed with strep throat and didn t present with any of the typical symptoms, and that that was my concern now with my 2 year old. The dr seemed to ignore this and focused more on it being viral. He said there is a lot of this going around and many kids have been in today with it. The dr didn t even LOOK at my sons throat because after asking my two year old to open his mouth and he wouldn t, that ended it. Now, I should ve MADE them do a strep test, I didn t. I was given a popsicle to see if my son would get it down. It s 1am and all he wants to do is sleep. After 3.5 hours, I asked to leave and they let us leave as nothing more was being done. I went home and went to his pediatrician the next morning. Even though he didn t present with symptoms of strep, they checked him per my request- YES he has it. Drs need to LISTEN and not lump everyone into the same categories!!!!!!!!!!
Fraudulent Hospital, Very Bad Practices. Traumatic Experience, treat you like an animal, then they want you to pay thousands for it. If you have a choice DO NOT go here.
Extremely rude staff. If I acted the way they did towards clients, I wouldn t have a job.
Quality of care good. Wait can be long but that's normal for an ER. Staff was respectful. They do need to streamline nighttime parking garage procedures. No envelopes left on cars like we were told there would be for validated ticket deposits..
There should be an option for zero stars!
When I first arrived at the E.R. after being sent by a emergency physician. The Staff treated me with respect after being taken into the E.R. I was put on a bed in the hall in the way of other carts and beds trying to get down the hall and sat for over 2 hours I then went to the desk and asked how long I would be in the hall. And was told they where getting a room clean for me and it would not be long. After another 45 minutes I was taken into a room from then on I was disrespected by the nurse and I told her I would not be treated in that manner and to cut it out. I really pissed her off from then on she was nasty and very disrespectful to me. When I was taken to my room on the 6th floor she must have told that nurse that I was trouble and she told me that my breathing was an option. I did not get the care I needed I signed myself out and will never go back.
Erie is so fortunate to have such a fine hospital in their medical community. It's easier to appreciate what a gem you have here until you live in an area without this kind of medical care.
I spent 7 days at Hamot, 4 of them in critical care after being involved in a bad auto accident. I was transferred to Hamot from Greenville hospital who did not have the facility to care for me. I received excellent care from the trauma team doctors, and the nurses were caring and took great care of me.
If I had any complaint It would be that it was noisy at night. I can't blame that on the hospital of the staff. They did their best dealing with more difficult patients. My only other complaint would be the fact that they wanted me to have follow up visits after I left the hospital with three different doctors all in the Erie area, even though we asked for follow up treatment closer to home. I live two hours south of Erie. Once home I had my family doctor schedule follow up visits with UPMC doctors within a few miles of my home. Over all, my experience with Hamot was a positive one
I don't know who is in charge of this Hospital but I am a caregiver and my client went to the hospital in the nursing staff was given my phone number and name to call me with any updated information and when he was ready to return home they threw the number away and said they are not calling nobody buy them throwing the number away my consumer sat in the lobby for 2 hours before anybody picked him up because they didn't know he was. Then my dad was told when I called to check on him at 6 he being discharged tonight but they were waiting on the medicine to come up so they can do his foot so he was not ready yet he was discharged at 10 to 7 and nobody was informed he was ready now what kind of nurses and Hospital would let that happen they were told to call me because I am not on the clock so he can get picked up and have ride he is handicapped in a wheelchair now these people must not have common sense
I was initially happy with my grandmother's care when she was in the ER. Once she was admitted, the quality of nursing care was terrible. As a healthcare professional who is sensitive to the struggles of an RN, I have never seen such laziness. Very disappointed that I dont even feel that I could trust the hospital not to neglect my grandmother while I got some sleep for one night.
From the 1st appointment my 81 Year old mother had here we knew we were in a special place. She had severe heart valve blockage and open heart surgery was NOT an option. She had the TAVR procedure done to give her a new heart valve.. The entire team went out of their way to make sure we knew what we were getting into and what would lie ahead. Because we lived quite a distance away the test's and procedures that need done prior to the procedure normally take at least 2 trips here but were all done in 1 day thanks to allot of hard work, and creative scheduling by Niomi. The coordinator Niomi is a special person who went above and beyond to make sure my Mother who had never been in the hospital before feel completely comfortable, and made herself available anytime day or night to answer any questions. It is impossible to thank everyone but from the receptionist who checks you in to the food delivery people and everyone in between were ALL simply wonderful. The doctors simply amazing and caring, the nurses, and aids 5 stars plus. Mom made a special friend in Ulysses the Anastasia Nurse who went above and beyond to make here feel comfortable and prayed with her prior to going into surgery. Thank you all for what you did. She is feeling great, has lots more energy, and has finally admitted maybe she was getting tired easily LOL and we have all of you to thank. It is hard to believe it has only been 6 days since this was done. What a great team she had working on her. God Bless you all. Thanks again from the entire Donner family.
I had an employee transferred there with a very serious injury and told several people that he needed to be drug tested for the worker's comp case. He was never drug tested despite my efforts. Someone even told me that they always do one with the nature of the accident, apparently not.
It was my first time at the ER last week, they were so rude from the beginning till the end. Zero courtesy in their personal, excepted for the nurse. I waited long time for the doctor to show up and he was 2 minutes with me. He didn't explain what I have, the causes, medicine or treatment, he didn't even say good bye, I was waiting for his return at the room until the nurse came to give me the prescription. I had to ask the nurse about the explanations!
However the personal to take your insurance information was like 20 minutes with me (making sure that I have the insurance and everything in order to pay) It was clear that's what they care, not about the patient.
The girl that was in the checkout desk was discourteous, Not even because I am going to pay you can you say hi or smile? Wow!
This shouldn't called Emergency because they don't treat you like one.
This is a Private Hospital (and expensive one), we are patients! They offer a service however they don't know how to treat us like a customer. This is not a free service, I am paying a lot so, I am expecting a quality and excellent service from every single staff.
My husband is a physician who is a part of UPMC Hamot. They do not care about patients. It is all bottom line. If they cannot make money then they do not want to provide the services. That is a well known fact among physicians in Pittsburgh. Avoid that hospital if you can. Go to Cleveland clinic. It is truly an institution that focuses on providing quality care to patients, not their bottom line.
Avoid UPMC Hamot at all cost. The physicians who cared about their patients regret selling their practices to UPMC Hamot. Hamot used to be a great hospital. Ever since UPMC bought the hospital the level of care has dropped. Also the physicians are definitely subpar. UPMC hires physicians who work cheap for them.
UPMC corporation is the highest grossing hospitals in the world. Read the time article in march 2012 to know the facts. UPMC is not that large compare to somany other hospital group. But still they make the highest gross income in the country.
Beware of UPMC hospitals.
Came in with minor 99% phenol chemical burns and the staff was more than excellent , Rachel the rn and the nurse Abigail i believe nice young lady were quick and extremely friendly ,were absolutely perfect and the staff made me feel safe and comfortable . They all are perfectly trained . What an awesome experience for a scary situation
I would never go anywhere else. I only trust the doctors and staff at Hamot and wouldn't even think about walking into St. Vincents disgusting hospital. The wait time in the ER might be a pain but take into consideration the number of people who take up beds for minor issues like a cold or sinus infections or the flu, which should be handled by your family doctor NOT wasting time and a bed at the ER!
UPMC Hamot, my wife and I worked there. and were both let go a week apart before Christmas. my wife was let go because she had to go to court as a witness for the state. I was let go well simply because me being there was noted as a conflict of interest. then they denied both our unemployment. which we are fighting. they don't care about you. just if they are accountable and if they are making money. don't work there. don't go there. they really don't care about u.
Hospital only cares about making money. They have no compassion for the community they serve. You must have their healthcare insurance or they turn their backs on their patients. Many people who have had UPMC affiliated family doctors for years are now forced to look for new family doctors unless you drop your Highmark insurance and purchase their greedy insurance. It says a lot about their lack of compassion for people whose family doctor's have developed a history of their patients health problems and what proceedures work best for them. It takes years to build a trust between a doctor and a patient! It's nothing but disgraceful!! Our representatives should be making this illegal!!! HAMOT cared about the community until this slime of a merger took over.
My UPMC family physician and his staff all didn't like what their affiliated hospital is doing. It's pretty sad when the hospital's own staff feels forcing long time patients to seek a new physician is absolutely wrong! How can anyone think this hospital has any concern for their patients when they do such a cold hearted action?
The staff and doctors have been very professional, compassionate, friendly and accommodating when treating my 79 year old mother. Dr. Beeharry took the time to be sure that we were fully informed about my mother's condition and newly discovered cancer. We live in Lakewood NY and my mother lives in Rochester NY. She was transferred to Hamot from our local hospital after a TIA. They have done everything humanly possible to help us get my mother transferred to a nursing home in Rochester even though she should have been discharged sooner. We have nothing but praise for the team at UPMC Hamot.
